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Reviews of Country Inn & Suites by Radisson, Germantown, WI

2.5 out of 5
Country Inn & Suites by Radisson, Germantown, WI
W 188 N 11020 Maple Rd, Village of Germantown, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 404 out of 852 reviews" "
Rating 8 - Good. 292 out of 852 reviews" "
Rating 6 - Okay. 93 out of 852 reviews" "
Rating 4 - Poor. 42 out of 852 reviews" "
Rating 2 - Terrible. 21 out of 852 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked to know the pool was under repair before booking.
Stayed 3 nights in Mar 2024
Response from Megan/ General Manager on 19 Mar 2024
On behalf of the Country Inn and Suites we appreciate your business and are happy to see you enjoyed your stay! We apologize that the pool is under repair although it has been alerted since February, we apologize for any inconvenience and hope to see you again soon.

8/10 Good

Cheryl, Athens

Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay
Stayed 1 night in Mar 2024
Response from Megan/ General Manager on 17 Mar 2024
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & friendly staff
Stayed 1 night in Feb 2024
Response from Megan/ General Manager on 27 Feb 2024
On behalf of the entire staff at the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We hope you come back again soon!

4/10 Poor

Nicholle

Stayed 2 nights in Feb 2024

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a convenient area. Close to highway. They have hot and cold breakfast.
Stayed 2 nights in Feb 2024
Response from Megan/ General Manager on 12 Feb 2024
On behalf of the Country Inn and Suites we appreciate your business and feedback. We are happy to see you enjoyed your stay and hope to see you again.

2/10 Terrible

Varvara

Business traveller
Disliked: Cleanliness, staff & service
Personal send me to occupied room.
Stayed 1 night in Feb 2024
Response from Megan Stevens/ General Manager on 12 Feb 2024
On behalf of the Country Inn and Suites, we apologize for the confusion during your stay and are taking precautions that this will not happen again. We hope you return in the hopes we can exceed your expectations upon your next stay.

4/10 Poor

Jeff and Jeanne

Stayed 1 night in Jan 2024

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean. Our room was very nice with some updates. I would highly recommend staying here. The staff is also very friendly.
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on 26 Jan 2024
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay with us. We appreciate your business and hope to see you again soon!

10/10 Excellent

Arlene

Stayed 1 night in Jan 2024
Response from Megan/ General Manager on 16 Jan 2024
On behalf of the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We hope you come back and see us again soon.

4/10 Poor

melissa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on 15 Jan 2024
On behalf of the entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations.

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Megan/ General Manager on 15 Jan 2024
On behalf of the Country Inn and Suites we appreciate your feedback and are happy to see you enjoyed your stay. We hope you can come back again soon.

10/10 Excellent

Edgar

Stayed 1 night in Jan 2024
Response from Megan/ General Manager on 3 Feb 2024
On behalf of the Country Inn and Suites we appreciate your business and are happy to see you enjoyed your stay!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Megan Stevens/ General Manager on 30 Dec 2023
On behalf of the Country Inn and Suites we appreciate you feedback and are happy to see you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beds were fine but the pillows were very small. Very noisy throughout the night both nights of our stay. People talking and yelling with kids running in the halls all night long. No hot coffee available until 7:00am. Staff more interested in talking on the phone and to other employees instead of customer service.
Stayed 2 nights in Dec 2023
Response from Megan/ General Manager on 27 Dec 2023
On behalf of our entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have always accomodated us on early check-in. That is a necessity when we need to stay in Germantown.
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 27 Dec 2023
On behalf of the Country Inn and Suites we are happy to see you enjoyed your stay! We hope you come back and see us again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 19 Dec 2023
On behalf of the entire team at the Country Inn and Suites we are happy to see that you enjoyed your stay and thank you for your review. We appreciate your business and hope to see you again.

8/10 Good

joanne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff. Clean. Nice breakfast. Location
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 18 Dec 2023
On behalf of the entire staff at the Country Inn and Suites we are happy to see that you enjoyed your stay! We appreciate your business and hope to see you again soon.

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Lots of pillows! Tv wasn't the easiest to use.
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 16 Dec 2023
Thank you for your review! We appreciate your business and are very happy to see you enjoyed your stay!

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly. Wish the hot tub would have been a little warmer. Cookies at the front desk are amazing!
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 15 Dec 2023
Thank you so much for your review! We appreciate your the feedback and hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and clean
Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 10 Dec 2023
Thank you for your review! We are very happy that you enjoyed your stay with us! We hope to see you again!

8/10 Good

Camielle

Liked: Cleanliness
It was a good experience overall. Clean building, breakfast was offered every morning, nice front desk staff, assistance was fast when asked for additional linens. The only downside was the rooms don't get cleaned every day during a customers stay unless requested. We were told they're cleaned every 3rd day of a stay.
Stayed 2 nights in Dec 2023
Response from Megan/ General Manager on 7 Dec 2023
On behalf of the entire staff at the Country Inn we would like to thank you for review, and we hope you come again soon!

4/10 Poor

kara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Megan/ General Manager on 27 Dec 2023
On behalf of our entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

4/10 Poor

Jessica

Stayed 1 night in Dec 2023
Response from Megan/ General Manager on 27 Dec 2023
On behalf of our entire staff at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Had two rooms. One had some issues but the staff tried to correct, unfortunately it didn't fix it for more than a minute. The pool is a work in progress and at the time we were there, it had a layer on top of the water. Clean and nice staff. Decent, basic breakfast
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 5 Dec 2023
Thank you for review, we are happy you enjoyed your stay! Hope to see you again soon!

8/10 Good

Maureen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was clean, breakfast was good, but pool area was dirty! Murky water, dirty towels, candy and gum wrappers on the floor! No towels and stuff floating in the pool. Needs serious cleaning, daily!!
Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on 2 Dec 2023
On behalf of the entire staff at the Country Inn and Suites we are happy to hear that you enjoyed your stay! We do apologize for the cleanliness of pool area, and I have addressed your concerns with the entire staff in the hopes that upon your visit we can exceed your expectations. We do hope we see you again soon!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities
Problem with the pool not open and a TV not working.
Stayed 4 nights in Nov 2023
Response from Megan/ General Manager on 2 Dec 2023
On behalf of the entire staff at the Country Inn and Suites we are happy to see you enjoyed your stay, although we are sorry for the inconvenience caused by pool not working and your Tv not working properly. We are working diligently on these issues. We hope you come again soon!

4/10 Poor

Dallas, Green Bay

Disliked: Cleanliness, property conditions & facilities
I was unable to stay my second night at this hotel due to the bugs that were actively flying around my room.
Response from Megan/ General Manager on 2 Dec 2023
On behalf of our entire staff here at the Country Inn and Suites we apologize for the concerns you shared about the concerns you experienced at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope upon your next visit we can exceed your expectations.

4/10 Poor

Donna

Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2023
Response from Megan/ General Manager on 16 Dec 2023
On behalf of the entire staff here at the Country Inn and Suites we are sorry to see you did not enjoy your stay. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Carol

Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on 15 Dec 2023
Thank you for review and hope you come see us again soon!

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Gross and not clean. Hair in shower upon arrival. Pool towels gone and was told when they are gone they are gone. Simply will not stay again.
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 21 Nov 2023
On behalf of the Country Inn and Suites, I do apoligize and have addressed the concerns with the housekeeping team, so upon your next visit we can exceed the expectations of our hotel.

4/10 Poor

Dondi

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
We had no towels , no toilet paper and the beds looked like they had been slept in, just thrown together. We were on the first floor, and we could hear every word and step from the rooms above. They had a nice breakfast, but they were late in putting it out, and they did not keep up with the flow of people.
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 21 Nov 2023
On behalf of the entire team here at the Country Inn and Suites, I apologize for the issues with your stay and have discussed issues with housekeeping and breakfast team, in the hopes upon your next visit we hope we can exceed your expectations.

10/10 Excellent

HSING-HAO

Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 5 Dec 2023
Thank you for review, we are happy to see you enjoyed your stay! Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on 14 Nov 2023
Thank you for your review, we hope to see you again soon!

6/10 Okay

John

Travelled with family
Liked: Staff & service
Pool was cloudy. Overhead light out in pool room. TV stopped working. Frig frosted up. Bath sink drained slowly.
Stayed 2 nights in Nov 2023
Response from Megan/ General Manager on 14 Nov 2023
Thank you for review I am sorry we did not meet your expectations, I have spoken to maintenance and hope that upon your next visit we can exceed your expectations .

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 14 Nov 2023
Thank you for your review and hope to see you again soon!

10/10 Excellent

Eva

Stayed 3 nights in Nov 2023
Response from Megan/ General Manager on 5 Dec 2023
Thank you for your review, we are happy to see you enjoyed your stay! Hope to see you again soon!

8/10 Good

Diane

Travelled with group
Liked: Staff & service, room comfort
Very friendly and accommodating staff. Killed 2 roaches in bathroom.
Stayed 3 nights in Nov 2023
Response from Megan/ General Manager on 10 Nov 2023
On behalf of our entire staff at the Country Inn and Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Myrna

Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 8 Nov 2023
Thank you for your review, We hope to see you again soon!

4/10 Poor

Lindsey

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived at the hotel, the front desk receptionist greeted us and checked us in quickly only to return to sitting in the back room. We noticed that the trash in the lobby and the trash outside the entrance were both overflowing while walking in. We entered our room to find stained sheets, mold on the ceiling above the shower, dirty shower heads, and a thick layer of dust and debris in the heater/ac unit. We later went to the front desk to ask for pool towels and the receptionist told us that they were in the pool room. We went to the pool and there was probably 10 towels all over the floor and some in the pool. It was disgusting. We wouldn’t stay there again.
Stayed 1 night in Nov 2023
Response from Megan/ General Manager on 6 Nov 2023
On behalf of our entire staff at Country Inn and Suites, we apologize for the concerns you shared about your experience at this hotel, I will address your concerns with housekeeping and front desk staff. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the complimentary breakfast was amazing and the room we had was also amazing. Having spare blankets in the room would be nice.
Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 3 Nov 2023
Thank you so much for the review, we are very happy you enjoyed your stay with us! Hope to see you again soon!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Great!
We have stayed here before and are still very happy with everything. The only issues were too soft pillows and the bedroom tv picture was terrible. The front desk was notified and unfortunately maintenance was gone for the day. Would stay again if in the area!
Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 3 Nov 2023
Thank you for your review! Sorry to hear that your TV was not working properly, we hope to see you again soon!

4/10 Poor

Jared

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 15 Nov 2023
We are so sorry that you did not enjoy your stay, I hope that upon your next stay we can exceed your expectations!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 29 Oct 2023
On behalf of our entire staff at the Country Inn and Suites we apologize for the concerns you shared about your experience at this hotel. We appreciate your feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 29 Oct 2023
Thank you for your review, Hope you come and stay with us again soon.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was near traffic but was quiet.
Stayed 3 nights in Oct 2023
Response from Megan/ General Manager on 3 Nov 2023
Thank you so much for review! Hope to see you again soon!

8/10 Good

Mike

Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 14 Nov 2023
Thank you for your review and hope to see you again soon!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, breakfast, location
Stayed 2 nights in Oct 2023
Response from Megan/ General Manager on 3 Nov 2023
We are so happy you enjoyed your stay! Hope to see you again soon!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Megan/ General Manager on 3 Nov 2023
Thank you for review, we all hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Megan/ General Manager on 3 Nov 2023
Thank you for your great review, we appreciate the feedback and hope to see you again soon!

2/10 Terrible

Shelly, Stockton

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Was suppose to get complimentary bottle of wine and rude clerk said they were out. No coffee for breakfast, out of biscuits, hard boiled eggs were old and hard, out of juice. Again no coffee!
Stayed 1 night in Sep 2023
Response from Ryan on 5 Oct 2023
Hi Shelly.Thank you for sharing your experience. I'm disappointed we fell short. Not having our staple breakfast and coffee is absolutely inexcusable! Please contact us directly so we can work to resolve this with you.