Ratings based on 350 Verified Reviews

3.3 out of 5
66% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Aug-2017
Pros: Room was nice size and clean.
Cons: Figure out why the stairwell and elevator smelled and clean it.
Nice hotel and staff... Only reason it didn't get a 5 star was the fact that the elevator and stairwells smelled really bad & I'm not sure why. I was happy that the room did not smell and was fine! Good place and value! I would stay there again. :)
Comment from Hotel Management
29-Aug-2017 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are happy to know you liked the comfort of your roomy room and found us to be a good value in the area. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
2 out of 5
by A verified traveller

Big price big disappointment.

Posted 28-Aug-2017
Pros: Not much.
Cons: See above. Put some money into improving things and don't over charge.
Location: I had to find out about things to do nearby on my own.
Hotel was very noisy both nights. Vibrations from adjoining room felt through the headboard of our bed. Breakfast noted on website was coffee, instant oatmeal and granola bars and nothing else. No face tissue just toilet paper. The in room information was on a copied sheet and no information about what was in the area as far as attractions or places to eat. Very limited cable access for the TV. Had to use your room key to get into the vending machine area and the lock would not work several times we tried to get in. They were charging $2.25 for a bottle of water. The overall feel of the place was that they were scrimping on everything. The big concern seemed to be about the "no smoking" policy and the whole front of the hotel was crowded with smokers and buts were all over the ground. The price was similar to other hotels close to this location but other hotels have much more to offer for the same price. We won't stay here again.
Comment from Hotel Management
30-Aug-2017 by General Manager, Hotel Management
The situation you described regarding the noise and smoke issues is truly regrettable, and we apologize for the inconvenience these caused. I appreciate you bringing this issue to my attention and will do everything to make our future guest experience a better one. Thank you for your constructive feedback, and we hope you will consider us again when in our area so that we can make it up to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Aug-2017
Upon arrival we waited 10 min before anyone serviced the desk. No bell to ring for service so had to just wait it out. Other than that I was impressed with the cost of the room for the amenities that were in that room. The room was clean, overall it wasn't a bad experience and I would recommend this hotel to a friend.
Comment from Hotel Management
30-Aug-2017 by General Manager, Hotel Management
Thanks for posting a review so future travelers can read about your experience here at Extended Stay America. It's nice that you had a comfortable stay here, and were impressed with the in-room amenities we offered. We appreciate you recommending us and look forward to welcoming you back on your next visit. Sincerely, General Manager
2 out of 5
by A verified traveller

cold water two days in a row. who cares about any

Posted 23-Aug-2017
Cold water two days in a row, who cares about anything else?
Comment from Hotel Management
25-Aug-2017 by General Manager, Hotel Management
Thank you for choosing to stay at our hotel. We are sorry for the inconvenience you had in your bathroom. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
2 out of 5
by kelley

Not horrible but wouldn't stay again

Posted 25-Jun-2017 on Hotels
Hotel is very basic. Nothing special. Rooms had a musty smell. Their site says free continental breakfast...that was a joke. It's literally a small stand with coffee, small muffins and tiny granola bar. They didn't even have water. No ice machines anywhere on property either and the freezer in room didn't have ice trays in them. I would definitely recommend spending an extra $20 or $30 and staying elsewhere.
Comment from Hotel Management
29-Jun-2017 by Manager, Hotel Management
Kelley, We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choice during your travels. Thank you, General Manager
1 out of 5
by Richard

Posted 22-Jun-2017 on Hotels
Room had not been cleaned
Comment from Hotel Management
24-Jun-2017 by Manager, Hotel Management
Richard, thank you for taking the time to review your stay. I am very concerned about your experience and am sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
3 out of 5
by Stanley

Decent hotel

Posted 30-May-2017 on Hotels
Room and bed were very comfortable. Breakfast was only coffee, oatmeal packs and grain bars. All staff were friendly and helpful but they only provide housekeeping if you're staying for a week but will resupply you at the front desk if needed. Not the best for a family but would be fine for short business trip.
Comment from Hotel Management
31-May-2017 by Manager, Hotel Management
Thank you for reviewing our hotel. We are glad to read you liked your room and our associates, but we’re sorry that our breakfast offerings were not to your liking. We have taken a note of it as we plan any changes to our selections. Please know our housekeeping is done on a weekly basis, to respect the privacy of our long-term guest, but we are happy to offer this service to you at your request for a minimal fee. It was a pleasure hosting you, and we hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
2 out of 5
by Jeffery

Extended stay hotel?

Posted 15-May-2017 on Hotels
Room had a bad odor. We eventually figured out that it was the filter on the range hood. It was so full of grease that it stank up the whole place. You must ask for dishes for coffee maker for utensils to cook basically anything that would make it an extended stay hotel.
Comment from Hotel Management
17-May-2017 by Manager, Hotel Management
Jeffery, thank you for your evaluation. We are sorry we failed to provide you a clean room that you deserved. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure revisit of our deep cleaning procedures. Your concerns will be shared with our housekeeping team. Kitchenware of your room is kept at the front desk as per our brand standard requirements. We hope you will consider giving us an opportunity to serve you better in the near future. Sincerely, General Manager
5 out of 5
by Terrence

Great hotel

Posted 05-May-2017 on Hotels
Great stay friendly service great rate
Comment from Hotel Management
07-May-2017 by Manager, Hotel Management
Terrence, it's so nice to read your positive review of your stay at Extended Stay America - Grand Rapids – Kentwood. We are delighted you loved our excellent service and our reasonable rates. We hope to see you again soon. Sincerely, General Manager
5 out of 5
by Traci

Nice place 2 stay

Posted 04-May-2017 on Hotels
The hotel was very clean and comfortable. Would definitely stay again
Comment from Hotel Management
06-May-2017 by Manager, Hotel Management
Traci, thank you for being our guest at Extended Stay America - Grand Rapids - Kentwood. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon1 Sincerely, General Manager