Georgetown Holidays from £1,385

For the most part it was good, coffee condiments were lacking and the coffee maker was a fire hazard in that it would not turn off it had to be unplugged.

Clean & spacious room staff was great and helpful

Perfect room and people

The resort looks beautiful from the outside and has great amenities like heated pools, water parks, and an on-site restaurant, which made the stay enjoyable for the kids. The beds were comfortable and the shower had good hot water. However, the rooms are extremely outdated and really need renovation. The ceiling was peeling, the bathroom was tiny, and the sink was literally falling forward. Cleanliness was also disappointing. When we arrived, the room looked tidy at first, but the floors were very dirty — my kids walked barefoot for a few minutes and their feet turned black. We reported it to the front desk, but nobody came to clean or seemed to care. We also found small roaches in the room several nights during our stay. We informed the staff, and they said they would spray, but I’m not sure they actually did anything. Housekeeping service was frustrating as well. It was difficult to get extra towels or clean sheets, and one night I had to call the front desk three times and wait over an hour just to get a blanket for my daughter. Another downside was the kitchen setup. It was extremely basic — no salt, oil, or simple cooking essentials, and there wasn’t even a decent knife to cut fruit for my child. Overall, this resort has potential and nice family-friendly features, but the poor cleanliness, outdated rooms, lack of maintenance, and disappointing customer service are the reasons for my rating.

We stayed at Crown Reef Resort and while check-in was smooth and the front desk staff was friendly and helpful, the overall experience was disappointing. The room was visibly not very clean—dust and even leftover items (rhinestones) were found under the sink, which made us question how well it was cleaned. Amenities were minimal (one soap, small shampoo, no conditioner), so come prepared. The “water park” is very underwhelming—just a few slides and a splash pad. Staff weren’t attentive, and there didn’t seem to be proper guidance or active supervision, so keep a close eye on kids. We also saw water bugs throughout the property—one large one near the elevators the first night, several dead ones around the building the next day, and unfortunately one in our room as well, which was a major issue for us. The arcade was a waste of money—definitely go offsite for better options. The location is great (right on the beach), and the pools/hot tubs were the highlight. But rooms feel outdated (no smart TV), and the lazy river is nothing special. Also expect a pushy timeshare pitch at check-in. Overall, “you get what you pay for.” Most of our best experiences happened offsite.