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Reviews of Hotel Acquario

3 out of 5
Hotel Acquario
Vico San Pancrazio 9, Genoa, GE

Reviews

6.0
Rating 10 - Excellent. 6 out of 100 reviews" "
Rating 8 - Good. 28 out of 100 reviews" "
Rating 6 - Okay. 37 out of 100 reviews" "
Rating 4 - Poor. 14 out of 100 reviews" "
Rating 2 - Terrible. 15 out of 100 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

ANNA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away
From the momement we arrived staff behaved oddly. It felt as if they were watching our every move. The only camera inside the building shows who is entering and exiting. On our 3rd night, exiting the door, my brother gets robbed of his IPhone by a street thug. We asked hotel reception to contact police and they refused saying "no police". Had a bad feeling from day one about this place. Stay away, shady people, shady area
Stayed 5 nights in Oct 2021
Response from Receptionist Peter on 12 Oct 2021
Hi Anna, We are deeply sorry for what happened to your brother but we didn't hesitate to help you I (Peter) specifically wanted to help your brother when he told me what happened, I explained to him where our cctvs were located and given him assistance and told him to file a case in the police station because in the street where the thief went there were city cctvs. The guy at the reception at the time of the crime didn't speak english so maybe there was some misunderstanding but we don't condone criminal activities in our structure and we do our best to help and protect our clients safety. The morning I and your brother talked about the unfortunate event I also told him that we are more than happy to give footages if needed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Central and in need of refurbishment but ok.
The hotel is central so a big plus, room are ok for the rate even if the rooms are old and worn out. Bed was really uncomfortable but room clean. It was quiet even if it’s located in the center. Service was great :)
Stayed 1 night in Aug 2021

10/10 Excellent

Khaled

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you come without your own car its better to not miss the bus to the to ed n abd back
Stayed 3 nights in Jul 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable hotel
Convenient location close to all major sights.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

4/10 Poor

Therese

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Language was a big barrier - no tea or coffee making facilities - the lift was the tiniest ever - staff were unhelpful. I requested support to find a laundromat and nothing was forthcoming. It was difficult to locate but once there was easy to get around- no a/c - not comfortable bed - very small unit
Stayed 1 night in Jul 2018

10/10 Excellent

Eni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JOSEPH

Liked: Staff & service
Great for aquarium
Just try walking from the aquarium area back to the hotel, Genoa is a very shaddy looking area , and not many good looking kind folks around in this area. you can get lost and worried real fast.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Fast wifi, convenient location for walking around the old city

2/10 Terrible

ELIO, Worthing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE
We were extremely disappointed as we were given a twin bedded room instead of the double room which we booked,we complained and we're told that take it or go somewhere else.We were put in a pokey little room it was so small that the tv which was mounted on the wall kept on catching our backs,it was very basic and we cannot understand how this is classed as a 3 STAR,the area we ate our breakfast in was really tatty the chairs were all scratched up the legs and the tiles on the floor all cracked,the photos in the advert are not what you get,there is a dirty old sofa where the reception is and when we got back after our night out the night porter was sleeping on it,just very very basic and just around the corner best Western which is l so a 3 STAR looked so lovely and we'll deserved 3 STARS

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Genoa
Great stay really enjoyed the time in genoa

6/10 Okay

Karlen

Fantastic location. Horrible breakfast, but its worth staying because of the area. Right in the heart of Genoa.

4/10 Poor

Chris

Disliked: Property conditions & facilities, room comfort
Poor hotel;not worth the price
I simply do not understand how this hotel got 3-star rating. I stayed in a 3-star hotel in Genoa before. Hotel Acquairo was so poor that at most it would be 1-star compared with the other hotel. I stayed at 3-star hotels in Turkey and in Turin, compared with those Acquairo would not even deserve 1-star. Rooms very small, had very poor facilities. Very poor sound proofing, toilet ,perhaps not dirty but looked stained because of regular wear and tear. Breakfast was very poor. If this hotel offers you a single room for 30 dollars a night you might consider staying there, I personally would not. The 70 dollars I paid was a total waste of money. The receptionist during day time could speak some English but the one at night did not know a word of English. I would never stay again in this hotel.

8/10 Good

Susan, Usa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but nice
A very small room for just one person but location was great for seeing Genova easily! Nice breakfast!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Tiny rooms For a "low cost 90,- ", one night stay Quit disappointing Room and shower was clean Very basic No repeat for me

4/10 Poor

Terry, Spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only if desparate.
When I could not find hotel and telephoned, ..the receptionist could not speak English...the hotel is pretty shabby and the rate ( during boat show time ) was very high.The area is one to be careful of at night I feel.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick trip
Our room for two was small by American standards but perfect for us. The room was clean and comfortable. Breakfast also looked small, but had everything we wanted in amply quantity. We arrived after 10:30pm. We had to ring the bell and were buzzed in immediately. Reception is up a flight of stairs. The room was warm when we arrived, but cooled quickly when we turned on the AC. The side street where the hotel is located is so narrow our cab wouldn't take us to the door - but close enough. We walked to the Aquarium in the morning - it was very close. We would stay here again.

2/10 Terrible

Andrew, Sydney NSW Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Acquqrio - grotty appearance
Having booked and paid I then visited the premises which were so grotty I forfeited the booking and took a room elsewhere. The corridor was filthy, the room was tiny, The view was a blank wall and the bathroom was miniscule.

6/10 Okay

M>C>

Liked: Cleanliness
Not fancy, but all the Basics
This is a handy bargain place in the middle of old Genoa. Not fancy, minimum comfort, a few stairs as well. The clerks also have minimum English and willingness to help. They will, but some more than others. Not far to the Palazzo, Farrari Fountain, and Acquarium either. Good budget hotel in a busy old city.

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel Acquario - close to the harbour
Cheap hotel in Genova's center, but also small rooms and some parts are not in good condition like. Poor but acceptable breakfast. The crew are not speaking very well in English.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Neighborhood
Scary Neighborhood!! Filled with prostitutes.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Esperienza negativa con cancellazione della prenotazione senza darne info
Stayed 2 nights in Sep 2021

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stanze piccole e con arredamento vecchio e polveroso. Personalmente ho dovuto cambiare stanza per tubatura rotta in camera con perdita di acqua sul pavimento. I riscaldamenti non funzionano
Stayed 2 nights in Jan 2020

6/10 Okay

Claudio

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrale, ottimo servizio e disponibilità. Ci ho dormito solo una notte
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione strategica, perfetto per un breve soggiorno.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
It was really terrible experience.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Per essere un tre stelle non lo è. Un due stelle sarebbe giusto
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo soggiornato 2 notti..di cui solo 1 notte in quanto la nostra prenotazione già pagata era stata cestinata senza avviso da un personale incompetentemente.. .personale pessimo tranne per un ragazzo gentile alla reception ...pulizia scarsa della stanza...cattivi odori...bagno con piastrelle con muffa...camera con prese di corrente rotte...una notte horror... non ci torneremo più
Stayed 2 nights in Aug 2019

8/10 Good

daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Giacomo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In un palazzo storico nel pieno centro medioevale a due passi dalla basilica di San Siro e da quella via del campo amata da Faber è sicuramente un ottimo hotel in tutte le sue parti... Da sostare anche nei prossimi momenti di Genova
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Poul Alberg, Aalborg

Liked: Cleanliness, staff & service, room comfort
Central location; good value for money
Small place. Had a reasonable room on the uppermost floor. Picked it for its nice central location. There are probably better places around but I was happy with the place. I believe the rooms are more airy, better view, the higher you get in the building.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buono solo per la posizione vicino all’acquario. Colazione misera camera nn troppo pulita
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Comodo all'Acquario ma zona pessima
La via in cui si trova l'ingresso dell'hotel è sporca e decadente, per l'importo pagato avrei gradito almeno la colazione e un secondo letto per il bambino (se prenoto una tripla non mi aspetto di dormire con il bambino nel matrimoniale). Non lo consiglierei, per una notte si porta pazienza (dentro fra l'altro è vecchio ma pulito e decoroso) ma ci sono alberghi migliori, se ci si muove per tempo.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A 300 metri dall'acquario
Molto vicino al porto antico e quindi agevole per portare i bagagli. In 2 minuti abbiamo fatto check-in e in altri 2 il check-out. L'albergo è semplice e pulito. Il Wi-fi mi è parso funzionare bene. Lo consiglio.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2018

4/10 Poor

Giovanni, Pisa

Disliked: Room comfort
potrebbe essere meglio come hotel.
La camera assegnata è molto piccola, per caricare il cellulare (o qualsiasi altra cosa) è necessario tenere la luce accesa (questo nel bagno) tanto che ho dovuto togliere la lampadina e rimetterla la mattina. rete WiFi nella stanza che non funziona e la rete telefonica in generale è schermata totalmente.

6/10 Okay

Gianfranco

Stayed 1 night in Nov 2017

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

4/10 Poor

olivier

Disliked: Staff & service, property conditions & facilities, room comfort
Je ne recommande pas
Le séjour était bien car la ville est formidable. Par contre l'hôtel ne fait pas ses 3 étoiles. Il n'y a aucun service, ni en anglais, ni en français ni même en italien. Le déjeuner n'est vraiment pas adéquat. Je ne suis pas une fine bouche et pourtant ce n'était pas convenable. Plusieurs prostitués autour de l'hôtel ce qui ne conviendrait pas aux familles. Le prix est cher pour l'état géneral de l'hôtel. Le mobilier est exécrable, le lit creuse, et les chambres minuscules. Je n'aime pas cela donner de mauvais commetaires mais cet hôtel doit absolument s'améliorer ou bien revoir son nombre "d'étoiles" à la baisse.
Stayed 2 nights in Jul 2017

8/10 Good

giuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
il soggiorno all'hotel acquario è stato positivo la posizione ottima per visitare i punti da me desiderati della città comodo al porto unico neo la stanza e il bagno un po troppo piccoli
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mirko

Liked: Cleanliness, staff & service
Hotel economico e in ottima posizione
L'hotel è in posizione molto comoda per il centro storico e per l'acquario, il prezzo è in linea con quanto offerto dalla camera, la colazione inclusa nel prezzo è buona e abbondante.

6/10 Okay

Verified traveller

Liked: Room comfort
not so bad
The hotel is located inside city slightly. therefore we have to park a car somewhere. There is a big parking slot at the courst. We could find a nice restaurant nearby the hotel.

4/10 Poor

Giovanni, bolzano

Disliked: Staff & service, property conditions & facilities, room comfort
Colazione scarsa manca il pane bevande senza gusto( macchina caffè ottima) Entrata hotel puzza di muffa.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort