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Reviews of Grand Hotel Arenzano

4 out of 5
Grand Hotel Arenzano
Lungomare Stati Uniti, 2, Arenzano, GE

Reviews

8.2

Very good

Rating 10 - Excellent. 239 out of 693 reviews" "
Rating 8 - Good. 286 out of 693 reviews" "
Rating 6 - Okay. 116 out of 693 reviews" "
Rating 4 - Poor. 36 out of 693 reviews" "
Rating 2 - Terrible. 16 out of 693 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nassim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and great breakfast buffet. Close drive to Monaco !
Stayed 1 night in Mar 2024

10/10 Excellent

Ahtsham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting and friendly staff and breakfast was great
Stayed 1 night in Nov 2023
Response from The manager on 27 Nov 2023
Thank you

10/10 Excellent

brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean hotel - great value for money
Stayed 1 night in Oct 2023
Response from The manager on 20 Oct 2023
Dear Mr Brett, thank you for the booking with us.We are really happy to read that you enjoyed the staff and the hotel cleaness.Waiting for a new stay, remain at complete disposal in order to formulare an offer and wish a nice dayBest regards

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, staff was outstanding with us. Thank you
Stayed 3 nights in Sep 2023
Response from The manager on 7 Oct 2023
thank you sir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The manager on 4 Oct 2023
thank you

10/10 Excellent

Steve

ll come again!
Stayed 3 nights in Sep 2023
Response from The manager on 27 Sept 2023
Thank you sir!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The manager on 24 Sept 2023
Thank you

10/10 Excellent

susan

Stayed 1 night in Aug 2023
Response from the manager on 17 Sept 2023
Thank you

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but well maintained, shows the signs of old glory. Excellent breakfast, food was really fresh and lots of healthy options. Staff on the most part was very helpful. The views from our room were tremendous. Had dinner in the hotel once, service was excellent but food was just okay. Lots of excellent food options including delicious thin crust pizza in the area. Some of the negatives are the lack of private beach next to the hotel. They charged us extra for it to drive us to the beach which was rocky and dirty and definitely not as nice as the public beach right in front of the hotel. After 2 days there we just stayed on the public beach and had a wonderful time there. P.S. Shower needs to be changed. Would stay there again.
Stayed 3 nights in Jul 2023
Response from The manager on 3 Aug 2023
Dear Mr David,thank you for the booking and the stay with us.We are really happy to read that you enjoyed the breakfast, the friendly staff and the dinner proposal.Regardingthe beach, our beaches are not in front of us and the shuttle is completely free of charge.We really hope to welcome you again for another chance and wish a nice daybest regards

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
disappointed with extra charge for parking.
Stayed 1 night in May 2023
Response from The manager on 13 May 2023
Dear mr Ali,thank you very much for the booking with us,The cost of the parking space is clearly written on all our sites.We remain at complete disposal for any further quieries and wait for the next stay at Grand Hotel Arenzano.Best regards

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful sunrise view from the room <3. Friendly staff.
Stayed 3 nights in Mar 2023
Response from The manager on 22 Mar 2023
Dear Mrs Ana,thank you very much for the booking with us.We are really happy to hear that you liked the hotel and all our services.We remain at complete disposal in order to send you a new offer and wish a nice evening

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023
Response from la direzione on 22 Feb 2023
Gentilissimo Roberto,grazie per la sua prenotazione al Grand Hotel di Arenzano.La aspettiamo presto in struttura ed auguriamo una buona giornata

10/10 Excellent

Richard

Stayed 3 nights in Oct 2022

4/10 Poor

Francisco, Long Beach

Stayed 2 nights in Oct 2022

10/10 Excellent

Charlotte

Stayed 4 nights in Oct 2022
Response from Responsabile booking on 13 Oct 2022
Gentilissima sigra Charlotte,la ringraziamo per la sua cortese mailCi fa molto piacere sapere che abbiate apprezzato la nostra struttura e la aspettiamo presto per una nuova occasioneCordialmenteSara Torterolo

10/10 Excellent

Andre, Mascouche

Stayed 4 nights in Sep 2022
Response from The manager on 10 Nov 2023
thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Too expensive
The hotel was clean, but the first thing was that reception staff took copies of our IDs (which is unnecessary) hidden in the other room (after asking not to do this and they said they will only use our dates of birth). The room was old style and a old bathroom where some renewal is needed. The internet did not work. There was no extractor in the bathroom. No shampoo and hair conditioner (just the generic body shampoo). We also left early before breakfast time so I asked the reception (on the evening before) if we could get something arranged. The lady ensured me that this is absolutely fine and they will get some food packed for us to take with us. Once I went down, the gentleman in the reception was not aware of anything. But at least a lady it the breakfast room let me took whatever I want). Also, I did have to pay 36€ as city tax which came as surprise at the time of check out, which looks v high for 2 nights (3 persons). In general, from outside the hotel looked much better than from inside. I would not give 4 stars for it. I would also not get back to the same hotel next time
Stayed 2 nights in Jul 2022
Response from The manager on 3 Aug 2022
Dear guest, thank you very much for the review written on our Hotel. We will verify without doubts what is happened during the stay, regarging the pint explained upper. We just would like to point out the fact that the city tax is an extra mandatory in every hotels and must be paid to the municipality of the city. We really hope to hape a second chance to welcome you again and wish a nice evening Best regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Electric Romance
The hotel is in a good location between town and beach(s) with many restaurants to choose from within easy reach. Staff were generally very friendly and helpful! Comfortable clean rooms. We spent most of our days at the beach but really enjoyed having convenient access to the pool for a quick dip before preparing for dinner. No hassle having my electric (ev) charged during our stay. Breakfast was very good with a large and tasty choice. I especially enjoyed being able to boil eggs myself to my own exact timing. All in all our needs were met for a very romantic weekend
Stayed 2 nights in Jul 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very pleasantly surprised by the under stated charm of this hotel. The deco is super cute and fresh, the breakfast superb, and the amenities great. I’d definitely recommend it to others looking for a spot for the entire family to enjoy near Arenzano.
Stayed 3 nights in Jul 2022
Response from The manager on 22 Jul 2022
Dear Mrs Sarah, thank you very much for the wonderful review written on Grand Hotel Arenzano. We are really happy to read that you spent a great stay with us and wait for the next holiday

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the greatest hotel
Stayed 2 nights in Jul 2022
Response from The manager on 22 Jul 2022
Dear Mr William, thank you for the stay with us. We remain at disposal to understand the reason of the review and wish a nice evening

10/10 Excellent

yun

Stayed 1 night in Apr 2022
Response from the manager on 25 Apr 2022
Dear mr Yun, thank yfor the nice score you let after the stay. We really hope that you spenta nice holiday and wish a nice evening Best regards The manager

8/10 Good

C J

Liked: Cleanliness, staff & service, property conditions & facilities
Everything wonderful...except the tiny bathroom
Stayed 3 nights in Oct 2021
Response from The manager on 10 Nov 2021
Dear Mr. C J thank you very much for the review on Grand Hotel Arenzano. We really wait for your next stay in our hotel and wish a nice evening. Best regards The manager

10/10 Excellent

E.p.h.m.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Great hotel, excellent location!
Stayed 3 nights in Jun 2021

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break on way through Italy
Lovely hotel but parking could have been difficult with our pick-up truck had there not been a random empty space. We also thought parking was included but wasn’t. Would go back again though for a short coastal break
Stayed 2 nights in Jun 2021

4/10 Poor

Hammad

Liked: Cleanliness
Disliked: Staff & service
BUDGET 4 star hotel does not deserve Grand Hotel
Good - Location -Cleanliness Bad - Extra cost for private beach which is 500 m away in fact it is a 3rd party beach club -No Tea & Coffee station in the room Ugly -inexperienced staff at bar and room service who were clumsy
Stayed 3 nights in Jun 2021

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in an excellent location just over the road from the beach
Stayed 1 night in Aug 2020

10/10 Excellent

Abdelkrim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good.
Fast check in, great service.
Stayed 1 night in Jun 2020
Response from The manager on 10 Nov 2023
thank you

6/10 Okay

Arnfinn

Liked: Cleanliness, room comfort
Nice location; uninterested staff;
Stayed 2 nights in Sep 2019

8/10 Good

MarkP, Perth, WA

Travelled with partner
Great stay, would stay again without issue. Staff great, room great, location great, excellent little town
Stayed 1 night in Oct 2019

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location with clean and comfortable rooms. Nice big pool with good facilities at poolside.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
It once was grand, it still is the largest and most imposing building in Arenzano. Right on the sea front at the eastern end of the town. Fine architecture typical of the region but alas suffering from years of inflation, recession and lack of investment it shows signs of neglect. It has its own pool with bar in a marquee. It does not have its own beach. If you go across the very busy road to the beach you will fork out €34 a day for a changing cabin, 2 loungers and a parasol. A rip off. The pool looks clean and the lifeguard washes out the toilets, but the loo seat is cracked and broken, there are weeds growing out of the pool drains. The sun loungers are unbearably uncomfortable and the same standard design everywhere. The female staff are lovely and friendly the men all seem to wish they were elsewhere, grumpy, doer and unhelpful. The shuttle service to the airport will set you back €60 when the train 10 minutes away costs €3.60 each.
Stayed 4 nights in Jul 2019

10/10 Excellent

Duke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choice was lovely with lots of cakes and goodies, The hotel is situated across from the beach and has a lovely pool in its grounds.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are nice and clean, but it’s a bit noisy and the AC didn’t work properly. The staff is very helpful and pleasant. The breakfast is generous and full of nutritious food. Overall a very nice place to be in Arenzano.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 7 nights in May 2019
Response from Anna on 15 May 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
The ocean view was nice and the breakfast was great. We arrived late at night and were welcomed by a tired looking man that seemed rather grumpy and ininviting
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Location was great, staff was great. Breakfast was very good. Overall very nice place.
Stayed 1 night in Apr 2019
Response from Anna on 6 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice hotel. Friendly staff. Perfect location
Stayed 1 night in Feb 2019
Response from Anna on 21 Feb 2019
Dear Guest, Thank you so much for your kindly review. Best regards Anna

6/10 Okay

Robyn

Liked: Cleanliness, staff & service
The rooms are quite loud, can hear everything from the next rooms and corridor.
Stayed 1 night in Feb 2019
Response from Anna on 12 Feb 2019
Dear Mr. Robyn, I'm sorry for this incovenience and i hope you will came back to give us another opportunity. Best regards Anna Ricevimento

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very friendly
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to beach
End of season so hotel a bit quiet & pool closed but very relaxing & weather was warm enough to swim in the sea. Arenzano pretty with lots of restaurants & regular trains to Genoa.
Stayed 7 nights in Oct 2018

10/10 Excellent

Jürg, Ramlinsburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and nice breakfast. Helpfull stuff. Nice surroundings
Stayed 4 nights in Oct 2018

6/10 Okay

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pros and cons!
The hotel looks gorgeous from the outside. The rooms are very clean and comfortable though a little dated but still holds that charm. The walls are paper thin so be warned. Unfortunately some of the staff weren’t great. Although the lady checking us in was friendly and polite she stopped in the middle of checking us in to our 3 rooms and started checking another customer in who turned up after us. Because of this it took us while longer to check in and then she forgot to give us the room keys. The breakfast staff were terrible. One lady even picked up my coffee and moved it while I was in the middle of putting milk in lol. She also shoved another member of our party out the way and started having a go at another for not using a saucer. The breakfast was ok but so spread out with plates out the way and not with food it took a while to find eveything. It was like they just slap anything down where there was a space. The bananas where black so I didn’t bother with much fruit. All in all the hotel served its purpose and it was reasonably nice but it wasn’t nice enough to return to I’m afraid.
Stayed 1 night in Oct 2018

8/10 Good

Gnet, Berkshire England

Liked: Cleanliness, room comfort
Couple 4 night's
Husband and I had 4 night's to visit Genoa and surrounding area for his 50th birthday. Hotel is well situated near the sea. We were on the 4 floor which is elevator for 3 floors up then stairs for last floor. Room was clean and pleasant. Sea view was impressive. Will say can hear adjoining bathrooms ie toilet flushing and water running which was at the head of our bed. Luckily we are heavy sleepers so didn't bother us to much. Breakfast was reasonable. Plenty of fruit, salad, yoghurt, juice, coffee. Hot selection was cold... So avoid that. Pastries and bread selection was good. And also had a pigeon wandering around dining room every morning. Don't think he was staff member...
Stayed 4 nights in Sep 2018

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a beautiful setting.
Stayed 7 nights in Aug 2018

8/10 Good

Andrew, Florida

Liked: Cleanliness, staff & service, room comfort
Overall it's in a good location and in a good condition. Breakfast was very good.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant
Great location, Nice staff hotel a little dated but clean and tidy ,
Stayed 1 night in Sep 2018

8/10 Good

Fran, london

Liked: Cleanliness, staff & service, property conditions & facilities
Probably th best option in Arenzano
Nice hotel overall. €15 per day to park. Only real gripe is walls very thin and you can hear everything going on in next door bathroom - and I mean everything! Staff good, helpful and friendly. Breakfast buffet very extensive, although far too much single use plastic And yes it is right opposite the beach!
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff let this hotel down
The hotel itself is beautiful picture perfect from the outside. The rooms are nice slightly dated and no where near as big as the photos - we booked a superior room be careful of the photos you don’t get the room you actually book - I went to ask to change as it wasn’t the room in the photo I was told they put photos on to look nice like the flowers on the photos but the flowers aren’t there on your stay - don’t agree wuth this but was told they were full and they may have different room in 2 days - was never contacted or mentioned again - customer service is not great - staff can be arrogant at times - breakfast is cleared before the finish time - not much hot food choices and I found it hard to find something eatable - and yogurt was out of date by a week - they aren’t helpful and tend to huff and puff if you ask for something they have removed - to be honest if staff where more friendly and accommodating our stay would of been better - we will spend next year in another place rather than return - shame really as the staff do not do this lovely building justice.
Stayed 7 nights in Aug 2018