Sports facility

Reviews of Mövenpick Hotel & Casino Geneva

4.5 out of 5
Mövenpick Hotel & Casino Geneva
20, route de Pré-Bois, Cointrin, Meyrin, GE

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1001 reviews" "
Rating 8 - Good. 362 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely experience
Stayed 3 nights in Mar 2024
Response from Franck Fleury on 15 Mar 2024
Dear Elisha, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

8/10 Good

Walid

Liked: Amenities
The uniqueness is the Casino itself
Stayed 1 night in Feb 2024
Response from Franck Fleury on 16 Feb 2024
Dear Walid, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and staff. Location convenient for airport but nothing else.
Stayed 1 night in Feb 2024
Response from Franck Fleury on 8 Feb 2024
Dear Stephen, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

2/10 Terrible

Jitendra, Lubbock

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has very bad sewer smell and no soap in the bathroom. Call front desk to complain no one picked up. Complained at check out manager did nothing about it.
Stayed 1 night in Dec 2023
Response from Franck Fleury on 2 Jan 2024
Dear Jitendra, I would like to thank you for sharing your feedback with us. I am very sorry that our services didn't meet your expectations. If you need to share your experience with us, do not hesitate to contact us directly. Sincerely, Franck Fleury, General Manager

10/10 Excellent

Darko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Franck Fleury on 3 Oct 2023
Dear Darko, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Wish they had Microwave in the room.
Stayed 7 nights in Sep 2023
Response from Franck Fleury on 2 Oct 2023
Dear Guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Franck Fleury on 2 Oct 2023
Dear Heriberto, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Milagro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Franck Fleury on 14 Sept 2023
Dear Milagro, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and helpful staff - great service
Stayed 1 night in Aug 2023
Response from Franck Fleury on 29 Aug 2023
Dear Heidi, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great, perfect if flying or traveling out of GVA
Stayed 1 night in Aug 2023
Response from Franck Fleury on 28 Aug 2023
Dear Jeffrey, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Franck Fleury on 1 Sept 2023
Dear Sarah, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Fleury, General Manager

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Franck Seguin on 2 Aug 2023
Dear James, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible parking lot but nice rooms
Hotel was nice. Not prepared for our 4 guests—room was only ready for 2, so we had to call room service to bring us linens for our 2 children. Parking Lot is terrible! So big and not signed well. We got lost and drove in circles trying to find the hotel parking. Had to exit the lot and try again. Finally found the hotel parking level, but no signs to the hotel elevator. Ended up on the back side of the building and had to pull all of our luggage around the outside to the hotel entrance. Super frustrating! But the hotel was clean and nice.
Stayed 1 night in Jul 2023
Response from Franck Seguin on 28 Jul 2023
Dear Lisa, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted that our hotel was nice and clean. I am sorry if your overall experience got negatively impacted by the issue at the parking lot.The parking for our hotel is located in level 3. There is a sign indicating the level and the space reserved for our guests. I understand it did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please be aware that we have already implemented the appropriate measure to address the problem and prevent future occurrence. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Franck Seguin General Manager

6/10 Okay

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nothing much to do near area but appreciate it’s probably very convenient for conventions.
Stayed 3 nights in Jul 2023
Response from Franck Seguin on 26 Jul 2023
Dear Sophia, I would like to thank you for sharing your feedback with us. I am very sorry that our services didn't meet your expectations. If you need to share your experience with us, do not hesitate to contact us directly. Sincerely, Franck Seguin, General Manager

10/10 Excellent

Sammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great, the only problem is the access to the hotel from the parking is very confusing.
Stayed 2 nights in Jul 2023
Response from Franck Seguin on 13 Jul 2023
Dear Sammy, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

6/10 Okay

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Franck Seguin on 3 Jul 2023
Dear Dennis, Thank you very much for your feedback! Kind regards, Franck Seguin, General Manager

10/10 Excellent

MIENKOKBRYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel overall but will be nice if rolm ippers are provided.
Stayed 1 night in Jun 2023
Response from Franck Seguin on 29 Jun 2023
Dear MIENKOKBRYAN, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Franck Seguin on 22 Jun 2023
Dear Andrew, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel and the reception staff member who checked us in was exceptional. Offered us a fresh water drink as we arrived at the desk. He was both professional and humorous - a great touch for travellers like ourselves. The room was excellent. I would highly recommend this airport hotel
Stayed 1 night in Jun 2023
Response from Franck Seguin on 20 Jun 2023
Dear Jonathan, Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted our friendly and professional staff. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Stephen, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Franck Seguin on 20 Jun 2023
Dear Stephen, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. . We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean. Comfortable.
Stayed 1 night in Jun 2023
Response from Franck Seguin on 13 Jun 2023
Dear Katie , Thank you very much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We appreciate you highlighted the size, comfort and cleanliness of our rooms. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Fantastic service and staff friendliness. Beds a little hard, but shower pressure amazing.
Stayed 1 night in May 2023
Response from Franck Seguin on 22 May 2023
Dear Guest, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. . We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

8/10 Good

CHARLOTTE

Stayed 1 night in Apr 2023
Response from Franck Seguin on 22 May 2023
Dear Charlotte, Thank you for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. . We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

6/10 Okay

shannaz

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Franck Seguin on 27 Mar 2023
Dear Shannaz,Thank you very much for your feedback!Kind regards, Franck Seguin, General Manager

8/10 Good

Maria

Stayed 1 night in Mar 2023
Response from Franck Seguin on 27 Mar 2023
Dear Maria,Thank you very much for taking your time to share your feedback with us.Kind regards,Franck Seguin, General Manager

4/10 Poor

Cyriel, Fort Lauderdale

Stayed 4 nights in Mar 2023
Response from Franck Seguin on 4 Apr 2023
Dear Cyriel, I would like to thank you for sharing with us your great feedback with us. I am very sorry that our services didn't meet your expectations.Sincerely, Franck Seguin, General Manager

10/10 Excellent

Ankush

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good restaurant, nice, clean, functional rooms.
Stayed 2 nights in Mar 2023
Response from Franck Seguin, General Manager on 14 Mar 2023
Dear Ankush,I would like to thank you for taking your time to share your feedback with us! it's always a pleasure to receive the positive one. I hope we will welcome you back again!Thank you and kind regards,Franck Seguin, General Manager

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reception staff were really helpful and efficient
Stayed 1 night in Feb 2023
Response from Franck Seguin, General Manager on 1 Mar 2023
Dear David,thank you very much for your feedback.We really appriciate it.Kind regards,Franck Seguin, General Manager

10/10 Excellent

Zarmina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Franck Seguin, General Manager on 7 Feb 2023
Dear Zarmina,Thank you for your kind feedback!We really appriciate it and we really hope to see you back again! Kind regards, Franck Seguin, General Manager

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Franck Seguin, General Manager on 2 Feb 2023
Dear Brenda,Thank you very much for your feedback.Kind regards,Franck Seguin, General Manager

6/10 Okay

Fabrizio

Stayed 1 night in Jan 2023
Response from Franck Seguin, General Manager on 26 Jan 2023
Dear Fabrizio,I would like to thank you for taking your time to leave us a note about your last stay.Kind regards,

6/10 Okay

rely

Stayed 2 nights in Dec 2022
Response from Franck Seguin, General Manager on 6 Jan 2023
Dear Rely,I would iike to thank you for sharing your feedback with us.Kind regards,Franck Seguin,General Manager

2/10 Terrible

valerie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Franck Seguin on 4 Apr 2023
Dear Valerie, I would like to thank you for sharing with us your great feedback with us. I am very sorry that our services didn't meet your expectations.Sincerely, Franck Seguin, General Manager

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are super spacious and well designed. Same with bathrooms. Tap water is pure and drinkable. Beds are top. View is amazing.
Response from Franck Seguin on 28 Dec 2022
Dear Denisse, Thank you ver much for your kind feedback about your last stay with us! It is a great pleasure for me and my colleagues to receive one. We will be more than happy to welcome you back again. Kind regards, Franck Seguin, General Manager

6/10 Okay

Rajeshkumar

Business traveller
Stayed 1 night in Sep 2022
Response from Franck Seguin, General Manager on 29 Sept 2022
Dear Rajeshkumar, Thank you for taking your time to share with us your feednback about your last stay. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Daorong

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
clean room
Stayed 1 night in Sep 2022
Response from Franck Seguin, General Manager on 19 Sept 2022
Dear Daorong,Thank you for your comment about your last stay with us! Kind regards,Franck Seguin, General Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Sep 2022
Response from Franck Seguin, General Manager on 16 Sept 2022
Dear Jeffrey, Thank you very much for taking your time and sharing with us this great review! We hope to see you soon in Geneva. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great amenities and service.
Stayed 1 night in Aug 2022
Response from Franck Seguin, General Manager on 2 Sept 2022
Dear Thomas,Thank you for giving us such a wonderful note about your last stay with us! Hope you will see you back at Movenpick in Geneva.Kind regards,Franck Seguin, General Manager

8/10 Good

SAMINA

Stayed 1 night in Aug 2022
Response from Franck Seguin, General Manager on 23 Dec 2022
Dear Samina,Thank you for your feedback.Kind regards,

10/10 Excellent

Hania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well run property. We chose those property because the family rooms have 2 large beds, which is hard to find in Europe. Stayed very comfortably and have no complaints.
Stayed 1 night in Aug 2022
Response from Franck Seguin, General Manager on 6 Jan 2023
Dear Hania,Thank you very much for your kind feedback. We hope to see you again with us.Kind regards,Franck Seguin, General Manager

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. But is far from de city
Stayed 1 night in Jul 2022
Response from Franck Seguin, General Manager on 19 Aug 2022
Dear Enrique,Thank you very much for sharing your feedback with us abot your last stay.Kind regards, Franck Seguin, General Manager

8/10 Good

James

Liked: Cleanliness, room comfort
Could do better
The room only has wall mounted soap and shampoo. I only expect this is 3 star hotels. Even though we booked for a couple there were only pillows, robes for one. We had to ask for slippers. If took and age (~6 hours) for them to get to the room after we left around 10 am. More importantly we could not reach the switchboard from the phone in our room and we never managed to get a reply from housekeeping. I had to physically go to the front desk each time Last, the shuttle used to have a regular schedule that was advertised in the foyer with a regular pick up at the airport three times an hour. Now, there is no published schedule and one needs to phone from the airport to ensure the shuttle comes out. There seems to be a big emphasis on flight crew service. Lot's of little things are changing and the overall level of excellence of the hotel is gradually getting eroded.
Stayed 4 nights in Jul 2022
Response from Franck Seguin, General Manager on 19 Aug 2022
Dear James, First of all I would like to thank you for taking your time to share with us such a valuable feedback. Secondly please find my apologies for all the inconvience caused during your stay. I have taken a good note of all your remarks and I will do necessary to improve marked issues. Again, thank you very much. Kind regards,Franck Seguin, General Manager

10/10 Excellent

Narmeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the soap dispenser in the bathroom is difficult to use for people with arthritis
Stayed 2 nights in Jul 2022
Response from Franck Seguin, General Manager on 24 Jul 2022
Dear Narmeen, Thank you very much for sharing your feedback about your last stay with us. I have taken a good note about a soap dispenser and I will discuss this issue with Housekeeping Manager. I hope to see you soon back with us! Kind regards, Franck Seguin, General Manager

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Franck Seguin, General Manager on 24 Jul 2022
Cher Pierre, je vous remercie pour votre commentaire. Meilleurs salutations, Franck Seguin, General Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of sewer gas in bathroom of one of our rooms. Resolved after reporting it to staff.
Stayed 1 night in Jul 2022
Response from Franck Seguin, General Manager on 24 Jul 2022
Dear Brian, I would like to thank you for sharing your feedback ans please find my apolgies for the inconvenience caused during your stay. I am happy to read that our staff find a solution and resolved the problem. I will inform the Maintenance Manager and we will make sure that it will not happen again. Thank you again. Kind regards, Franck Seguin, General Manager

10/10 Excellent

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Jul 2022
Response from Franck Seguin, General Manager on 24 Jul 2022
Dear Patrcia, thank you very much for your positive feedback. Kind regards, Franck Seguin, General Manager

8/10 Good

shannaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Franck Seguin, General Manager on 24 Jul 2022
Dear Shannaz, thank you very much for taking your time and sharing with us your feedback about your last stay with us. Best regards, Franck Seguin, General Manager

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
ALL OK
Stayed 1 night in Jun 2022
Response from Franck Seguin on 24 Jun 2022
Dear Edna, it is a real pleasure to see that you enjoyed your stay with us ! We do hope to welcoming you during your next trip in Geneva. Kind regards

10/10 Excellent

RICARDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to Airport
Stayed 1 night in Jun 2022
Response from Franck Seguin on 14 Jun 2022
Dear Ricardo, thank you for your good note. We are very pleased to see how you enjoyed your stay. We do hope to welcoming you for your next trip in Geneva. Wishing you all the best, Franck Seguin General Manager

8/10 Good

Bintou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early check in accepted
Happy they let us check in early! At 8AM
Stayed 1 night in May 2022
Response from Franck Seguin on 14 Jun 2022
Dear Bintou, thank you for your good note. We are very pleased to see how you enjoyed your stay. We do hope to welcoming you for your next trip in Geneva. Wishing you all the best, Franck Seguin General Manager