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Reviews of ibis Styles Annemasse Genève

3 out of 5
ibis Styles Annemasse Genève
4 Rue De Geneve, Ambilly, Haute-Savoie

Reviews

7.4

Good

Rating 10 - Excellent. 91 out of 492 reviews" "
Rating 8 - Good. 208 out of 492 reviews" "
Rating 6 - Okay. 127 out of 492 reviews" "
Rating 4 - Poor. 46 out of 492 reviews" "
Rating 2 - Terrible. 20 out of 492 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Leslie

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is rundown and in need of renovation. Not good for business traveler. Needs more outlets and light.
Stayed 1 night in Apr 2024

2/10 Terrible

Papa, Rockville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was smoked in
Stayed 1 night in Jan 2024

4/10 Poor

Christabel

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at a property booked through Wotif.com, and I must say it fell far short of my expectations. The images on the website did not accurately represent the state of the property. It was in a very dilapidated condition, and there were several issues that left me disappointed. Upon arriving, I noticed flashing lights in the hallway outside our room, which was quite unsettling. The bathroom had noticeable cracks in the screen, and there were questionable stains on the carpet. Shoddy repair work was also evident around the door frame in the bathroom. To add to the frustration, there were no information booklets in the room for contacting reception. Our room's cleanliness left much to be desired as well. Our rubbish was not cleared on the first day, and even the basic amenity of soap wasn't topped up. Surprisingly, there were no tea and coffee facilities in the room, which is quite standard in most accommodations. Furthermore, the phone in the room had a persistent static cracking line, making it difficult to use. The children's area was also disappointing, as it lacked any toys, and the wallpaper in various parts of the property had been ripped off. One of the most frustrating moments of our stay was when we arrived at 1 am, only to find that the hotel did not have my booking in their system. Strangely, they had the booking of a traveling companion who we had booked for in the same reservation. This lack of organization and communication was highly inconvenient.
Stayed 3 nights in Oct 2023

6/10 Okay

Mohammed, Dubai

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel should not be listed in Geneva Hotels listing. It is in France.
Stayed 3 nights in Sep 2023

8/10 Good

Jayne

Easy to access tram into Geneve and not pay downtown Geneve prices. Quiet.Supermarkets and bars nearby. Walk to Switzerland (10 min) and reduce tram fare.
Stayed 4 nights in Aug 2023
Response from Ibis styles on 20 Sept 2023
Dear Customer,We thank you for taking the time to leave us a comment, this helps our hotel to have a better quality of service which leads to better customer satisfaction.

4/10 Poor

suong

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs!
Stayed 1 night in Aug 2023

2/10 Terrible

Sasa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Hotel is a nightmare. 35 C degrees outside and Air-condition is not working on the top floor. Mouldy bathroom tiles. Only see through curtains on windows. Window open only fully so cant leave open all night . Charged full price. Hotels.com sent us credit coupon as hotel refused any reduction in price. Avoid the place.
Stayed 1 night in Aug 2023

2/10 Terrible

Ghulam

Stayed 4 nights in Aug 2023

2/10 Terrible

Abid

Travelled with family
HORRIBLE EXPERIENCE
My experience with the hotel was really terrible as when I arrived with my family at the hotel 7 in the morning after a delayed flight they informed me that my booking with the hotel had been cancelled. I was shocked as in line with their late arrival policy I had phoned as well as emailed to let them know of my late arrival. Thus, I had to speak to the manager to sort out the issue which after an hour finally got sorted. Unfortunately the rooms that we had originally booked had been provided to someone else so we got different rooms that was not very convenient especially if you are travelling as a family. Moreover, they informed us that we would have to pay for our rooms again despite us paying the full fee of both rooms to Hotel.com. However, after serious questioning and an hours wait they finally found the payment of one room. But, I told them that we had booked 2 rooms under the same booking which they then found. Then we were finally able to get breakfast and check into our rooms. This was a very disappointing experience as I had a 2 year old child with me.
Stayed 5 nights in Aug 2023

6/10 Okay

Michael

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Shower took a long time to get hot water. Beds were comfy. Be aware even in summer, there are limited dining options nearby. The breakfast was ok although limited. No GF options and staff member was grumpy and overworked. Eggs werenot ready when I turned up for my breakfast and coffee machine only would make hot chocolate! Its these little things that make your stay and they were missing!
Stayed 1 night in Aug 2023

2/10 Terrible

Syed, Reading

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there a few years ago and it was really good and on same assumption I went again but it was complete and utter disaster from day one. Staff unprofessional. The breakfast was terrible and cherry on the top the breakfast lady could only moan in French at customers and all the time she will deliberately clanking plates and cutlery around to enforce her miserable state of mind as if she been slaved to work there. Parking is very limited and as a tourist when you come late, all bays are full (2 disabled 12 normal). They charged me city tax on arrival however, in between stay they said they need to charge me again. At checkout, found out there was no payment due. A couple of times, had to ASK again n again, REMIND again and again to clean the room whilst away. The bathroom shower had no pressure at all and was shown to them yet they didn't do anything about it. With family, it becomes so annoying to deal with such matters. CAUTION: Stay away, especially from the dinner lady in case you still bump into them. She will teach you etiquette on how to eat :-)
Stayed 5 nights in Aug 2023

6/10 Okay

Omar

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No frills stay
A reasonable stay overall, main disappointing aspect was that the toilet and shower room are separate and there is no basin in the toilet... so need to step out of the toilet to the shower room to wash hands afterwards Staff though is very friendly and helpful
Stayed 2 nights in Jul 2023
Response from Ibis styles on 20 Sept 2023
Dear Customer,We thank you for taking the time to leave us a comment, this helps our hotel to have a better quality of service which leads to better customer satisfaction. We are delighted to know that your stay lived up to your expectations. We hope to see you again soon in our establishment. Very good continuation to you.

4/10 Poor

MARIE

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet is not working properly, keep flushing non stop. No dark blind on the window. Just tranparent, so early morning the sun will wake us up. Ask extra pillow & towel no respond till we had to go downstair. We asked to storage 1 of our luggage since we will stay for 3 days in Ibis later. When we came back, we had to wait for more than 2 days. No manager around for more than 2 days. We had to wait for our luggage until last minute (around 10 pm) to get our luggage. Food are ok, customer service are horrible. Property is very bad condition.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karlo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to stay. Easy free parking, friendly staff.

6/10 Okay

christian

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

2/10 Terrible

Ahmad

Stayed 1 night in Jun 2023

8/10 Good

Bhasker

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Mingwu

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find the place
Stayed 1 night in May 2023

10/10 Excellent

Ian

Stayed 1 night in Mar 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely helpful and friendly staff despite the language barriers! Thank you!
Stayed 1 night in Mar 2023

10/10 Excellent

Jayed

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Nelly

Business traveller
Disliked: Property conditions & facilities, room comfort
The room was too cold
Stayed 1 night in Feb 2023

8/10 Good

Bolorselenge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't hesitate
Super clean facility. Friendly employess. Comfortable sleeping.
Stayed 1 night in Dec 2022

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2022

10/10 Excellent

Meryem

Stayed 1 night in Aug 2022

8/10 Good

Sonia

Stayed 1 night in Jul 2022

8/10 Good

Josef

Stayed 3 nights in Jun 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of three transiting through France. Easy location to find off the motorway, friendly staff, easy check in. Perfect for a one night stay. Staff were great and very helpful.
Stayed 1 night in Jun 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jun 2022

8/10 Good

Petar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personel was exeptional.
Stayed 1 night in Jun 2022

6/10 Okay

Rashmikant

Travelled with family
Liked: Cleanliness, staff & service
i complained about the shower not staying up on the pole, but it was never fixed
Stayed 5 nights in May 2022

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Difficult to get to. Limited parking.
Stayed 1 night in Apr 2022

10/10 Excellent

edilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Kapil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 1 night in Oct 2021

8/10 Good

Paulo Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7
The room is big and comfortable,only the smell of the room is not nice.
Stayed 1 night in Sep 2021

10/10 Excellent

Jelisejs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in the France on my trip to Geneva.
The room was brilliant. It was a cold day, so I asked at the reception and they kindly provided me a room (no 100) with a bath so I could warm-up. Unfortunately, there was no right plug in the bath (the one provided was too small). So I ended up using tape, as it was late evening and there was nowhere to get the right plug. This room was quite new and the bathroom was freshly repaired (some other rooms looked older). The other issue was slow wi-fi and it was cold in the room (the air conditioner was not able to fully warm the room in cold winter night). However, everything else was quite nice! The breakfast was standard (no hot meal) but they offered freshly pressed orange juice. The room had a total of four beds, so if you are traveling in a group - this is quite nice option. The border with Switzerland is just 10 min walk, to the Geneva centre - 1h walk, however there is also a bus.
Stayed 1 night in Dec 2019
Response from Matthieu Planche - General Manager on 11 Dec 2019
Dear Guest, All my staff and I thank you for your stay and the excellent rating given to our establishment. We are delighted that all our services have met your expectations. We hope to see you again soon, and continue to surprise you positively. Regards,

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, Excellent Staff
The hotel was nice and staff was very friendly. We were delighted with the staff both at the check-in counter and especially the breakfast/kitchen. They were so welcoming and friendly and made the stay great.
Stayed 2 nights in Oct 2019
Response from Matthieu Planche - General Manager on 14 Oct 2019
Dear Guest, All my staff and I thank you for your stay and your opinion. We are delighted that your stay has met your expectations. It is always a pleasure for my colleagues and myself that you are welcomed with a smile and happiness. Looking forward to seeing you soon. Regards,

6/10 Okay

simon

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Matthieu Planche - Directeur on 2 Oct 2019
Bonjour Simon, Nous vous remercions pour votre avis. Nous sommes ravis que votre séjour ait répondu globalement à vos attentes. Au plaisir de vous accueillir de nouveau prochainement. Cordialement,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2019
Response from Matthieu Planche - Directeur on 2 Oct 2019
Cher client, Tous mes collaborateurs et moi-même vous remercions pour votre avis, et votre séjour. Au plaisir de vous accueillir, prochainement, Cordialement,

6/10 Okay

Aurangzaib

Travelled with family
Stayed 1 night in Aug 2019
Response from Matthieu Planche - Directeur on 2 Sept 2019
Dear Guest, Many thanks for ur advise. We are delighted that your stay has met your expectations. It's a pleasure to see you again. Regards.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The area is not good difficult to get into the hotel and it’s no parking and also the neighbor it’s empty it’s difficult to go out to buy things because nothing there
Stayed 7 nights in Jul 2019
Response from Matthieu Planche - Directeur on 6 Aug 2019
Dear Customer. I thank you for your notation, and your very good word for my colleagues. Looking forward to seeing you again, and wishing you a beautiful summer. regards

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Matthieu Planche - Directeur on 2 Aug 2019
Chere cliente, Bonjour. Nous vous remercions pour votre avis, suite à votre séjour passé. Tous mes collaborateurs et moi-même vous remercions pour cette incroyable note laissée à notre établissement. Au plaisir de vous revoir très prochainement, et pouvoir vous saluer. Cordialement, La Direction

6/10 Okay

Verified traveller

Stayed 6 nights in Jul 2019
Response from M. Planche - GM on 19 Jul 2019
Chere cliente, Nous vous remercions pour votre séjour dans notre établissement. Nous sommes ravis que l'ensemble de nos prestations aient répondu à vos attentes. Tous mes collaborateurs et moi-même vous remercions en ce sens, et espérons vous revoir très prochainement. Nous vous souhaitons un très bel été. Cordialement,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Easy access to Geneva. Decent included breakfast. Good food options around.
Stayed 3 nights in May 2019
Response from M. Planche - GM on 12 Jun 2019
Dear Guest, All my staff and I thank for this great mark attributed to our establishment. Looking forward to seeing you soon, and surprise you in the most beautiful way it is. Excellent day. Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from M. Planche - Directeur on 14 Jun 2019
Monsieur, bonjour. Tous mes collaborateurs et moi-même remercions pour cette formidable note attribuée à notre établissement. Au plaisir, de vous revoir prochainement, et vous surprendre de la plus belle des manières qu'elle soit. Excellente journée. Cordialement

4/10 Poor

Matthew

Disliked: Room comfort
Just ok
The room was nice but the construction and parking in this area right now is a mess.
Stayed 2 nights in Mar 2019
Response from Matthieu Planche - Directeur on 1 Apr 2019
Dear Sir, We thank you for your opinion and the good note addressed to our establishment. We are aware that the heavy work of the tram affects the quality of the whole. But once this work is over the tramway joining us to Geneva will be an undeniable asset. Looking forward to welcoming you very soon, Regards,

6/10 Okay

J, Manchester

Liked: Staff & service
Again, same complaint that the room smell of smoking. Breakfast is great.
Stayed 3 nights in Oct 2018

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Vicinity could be better
Only temporary but there is major construction work in the area so noisy, traffic delays, awful parking. Not the hotel's fault, but you need to be aware.
Stayed 1 night in Sep 2018

6/10 Okay

Henrik

Disliked: Staff & service
Stayed 3 nights in May 2018