When we arrived the room smelt of cigarettes which was noticed by 4 of us. I booked a Bay View room but the Bay was a long way off. They charged us an extra $18 to park for 1 night. Fruit at buffet was old. Room needs updating. Lifts are slow and old. Bathroom was only thing updated.
Comment from Hotel Management
11-Oct-2017 by Robyn, Hotel Management
Thank you for taking the time to share your feedback.
While I wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
Rydges Geelong is in the process of making some changes to the hotel so we hope to welcome you back again soon so you can see how far we've come!
If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.