Ratings based on 1,828 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Skye Victoria

Great place to stay

Posted 10-Nov-2016
We only stayed one night, but check in was easy and quick. Room was clean and comfortable, the shower was great. Room service breakfast was lovely and good value for money. Looking forward to staying again on our next trip to Geelong.
2out of 5
by A verified traveller from Perth WA

very old rooms, cracks on walls, a massive spider!

Posted 08-Nov-2016
Pros: The staff were friendly and we're happy to refund the money to find another hotel to stay. They gave us complementary breakfast as we had to move a few rooms ( and ofcourseeee pay extra for that!)
Cons: - first room we checked into smelt like strong fresh paint (even though the lady at the reception said they haven't painted in ages) - for a room for 4 adults, there was only one small closet that won't fit anything! - cracked walls and spider webs - we finally checked in and took 2 seperate rooms ( but they made us pay more) we found a massive spider on the wall!!! - breakfast is very poor! Tasted so eggy and a very small variety.
Location: - hotel is on a corner so it was VERY windy and you could hear that in your room, which is annoying when you're trying to sleep
Comment from Hotel Management
14-Nov-2016 by Emily, Hotel Management
Hi Rana, Thank you for your recent visit to the Mercure Hotel and for taking the time to provide us with some valuable feedback. We are happy to hear that you found our staff friendly and that they were happy to offer you a refund to find an alternative hotel. Our goal is to ensure all customers have a pleasant stay with us and it seems we didn't do this during your recent stay. I sincerely apologise that we have let you down in this instance. We actively encourage feedback so that we can better serve our guests. Please rest assured that wherever possible I will address the concerns you noted especially some cleaning issues that were disappointing. Kind Regards, Emily Etheridge, Sales Manager, Mercure Geelong
2out of 5
by A verified traveller from melbourne

The room was a furnace !!!!!

Posted 31-Oct-2016
Pros: Other staff friendly , centrally located
Cons: Definitely aircon and heating !! $350 for two nights is a total rip based on my above complaints !!
On the first night 29/10/16 when we returned after dinner our room was stuffy and shockingly hurt , upon fiddling with the aircon switch and getting nowhere I went downstairs to complain and the lady told me she cannot do much to bring it down to cool level as other guests will start complaining , I enquired why and was told that since my room was in the old wing the heating/aircon was centrally controlled by reception and I had no control over it and if she puts it to my requirements other guests will start complaining !! This was comical as I've never come across a situation where reception controls aircon and heating and my complaint and discomfort had no bearing because the hotel was more worried about OTHER guests !!! Upon asking to speak to the night manager the lady tells me she was the night manager , shocker !!!
Comment from Hotel Management
14-Nov-2016 by Emily, Hotel Management
Hi VJ, Thank you for your recent stay at Mercure Geelong and providing us with some feedback on your stay. I do apologise for the inconvenience our air conditioning caused during your recent stay. Unfortunately our system does need updating and this is currently being looked into. I also wish to advise that the employee you mention in your feedback has been spoken to and agree that on this occasion your complaint and inconvenience could have been handled better. Once again I do apologise for the discomfort you experienced at the Mercure Geelong. Kind Regards, Emily Etheridge, Sales Manager, Mercure Geelong.
3out of 5
by A verified traveller from Melbourne

Posted 31-Oct-2016
very old looking, but had the comforts we needed for quick one night trip.
4out of 5
by A verified traveller

Easy to find close to restaurants and chd

Posted 30-Sep-2016
Geelong its a great place to be it gets better each time I stay there plenty to see and do close to Melbourne and love all the little beach side places within that 50 klm drive.
3out of 5
by A verified traveller from melbourne

Very standard

Posted 27-Sep-2016
There's no coffee , tea or sugar in the room. $154 a night I rather pay bit more yo stay somewhere else. Terrible
Comment from Hotel Management
05-Oct-2016 by emily, Hotel Management
Dear Sammi, Thank you for your recent visit to the Mercure Geelong and for taking the time to complete feedback on the hotel. We strive to ensure all customers have an enjoyable visit and apologise that we fell short of the mark during your recent stay. We do provide tea, coffee, sugar etc. in all our rooms and it is disappointing to hear that these items were missing from your room, please be rest assured that this matter will be looked into. We greatly appreciate all feedback, both positive and constructive as this enables us to better serve our guests. Your comments will assist us in ensuring we are continually developing and improving our hotel services. Yours sincerely Emily Etheridge, Sales Manager, Mercure Geelong
5out of 5
by A verified traveller from Adelaide

Very comfortable

Posted 23-Aug-2016 on Wotif
I needed a business hotel at short notice breakfast buffet was terrific I would stay again
Comment from Hotel Management
22-Sep-2016 by Emily Etheridge Sales Manager, Hotel Management
Hi Kevin Thanks for the great review! Hope we see you again next time you are in town for business or leisure. Cheers Emily
4out of 5
by A verified traveller

Posted 21-Aug-2016 on Wotif
Pros: Location
Fast check in with lovely staff. great location in Geelong
4out of 5
by A verified traveller from Wodonga Victoria

Great price, comfortable room for a family.

Posted 21-Aug-2016 on Lastminute
Pros: Great price, good location and very comfortable.
Cons: The heating was very hot, so room got very stuffy. Bedside lamp was faulty and I forgot to mention to staff on checkout.
Great price, comfortable room for my family. Heating was too hot.
3out of 5
by A verified traveller from melbourne, australia

Convenient to Geelong Performing Arts Centre

Posted 21-Aug-2016 on Wotif
Was conveniently located, very welcoming and helpful staff in arrival and departure. While the room had some modern features, was still quite dated but was sufficient for what I needed. Found it odd no extra pillows or blankets in the room, bathroom was very small and parking a little expensive at $18. Would stay again for very short stay but not for a longer or holiday type trip.