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Reviews of Rezydent Sopot MGallery Hotel Collection

5 out of 5
Rezydent Sopot MGallery Hotel Collection
Plac Konstytucji 3 Maja 3, Sopot, Pomerania

Reviews

9.2

Wonderful

Rating 10 - Excellent. 34 out of 46 reviews" "
Rating 8 - Good. 8 out of 46 reviews" "
Rating 6 - Okay. 1 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 0 out of 46 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
We absolutely loved the hotel. The staff was friendly and helpful, rooms were excellent with all the amenities we could hope for and they had a large delicious breakfast selection. If we are back in the area we would stay here again.
Stayed 4 nights in Oct 2023
Response from Zbigniew - Guest Experience Manager on 30 Nov 2023
Dear Guest, thank you very much for staying with us and taking time to share you comments, We are happy to hear you enjoyed your time with us and we are looking forward to welcoming you again in the future. Our best regards!

10/10 Excellent

Klaudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, beautiful and quiet place.
Stayed 1 night in Oct 2023
Response from Oliwia Trzynska/ Deputy Front Office Manager on 21 Oct 2023
Dear Madam, We are very glad for your review. Thank you for your time and we hope to see you again in the future. Positive opinions always motivate us.Best regards

10/10 Excellent

Gitte

Stayed 2 nights in Aug 2023
Response from Zbigniew on 10 Sept 2023
Dear Gitte, thank you very much for your choice to stay with us and sharing your kind comments. We will be delighted having the opportunity to welcome you again in the future. Kind regards!

8/10 Good

Johnny

Business traveller
Liked: Staff & service, property conditions & facilities
SOPOT
Exceptional i was put an elderly room, small 2 beds
Stayed 1 night in Jun 2023
Response from Zbigniew - Guest Experience Manager on 17 Jun 2023
Dear Johnny, Thank you for your visit and taking time to share your comments. We are sorry to hear that the stay did not meet your expectations. We de appreciate all you comments that we will analyse carefully to find the space for improvement. Kind regards and hope to see you again!

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2023
Response from Zbigniew on 13 Mar 2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excellent

Niamh

Stayed 1 night in Oct 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice for Sopot visit
Very nice hotel in an excellent location at the top of Monte Cassino pedestrian walkway. Walking distance to the railway station ( where one can get a perfect breakfast)
Stayed 2 nights in Sep 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 27 Sept 2022
Dear Thomas, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excellent

Triinu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly service, tasty breakfast
Stayed 2 nights in Aug 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 12 Aug 2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

8/10 Good

Bao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not everything were right but as soon as i let the staff know they are very responsive. Also prime location and excellent breakfast.
Stayed 6 nights in Apr 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 14 Apr 2022
Dear Bao, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy little hotel.
I loved the bed! Firm just as I like it. Plus a Memory foam pillow! The breakfast was a great deal and very good. Very nicely located. Highly recommended.
Stayed 1 night in Dec 2021
Response from Anna Daniel on 25 Dec 2021
Dear Sebastien, Thank you for taking the time and trouble to complete a survey following your recent stay at Rezydent Sopot MGallery. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Excellent

martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, classy and modern.
This hotel is very good, the staff are friendly and helpful. The food is amazing and the service was perfect. The room was comfortable and immaculately clean.
Stayed 1 night in Nov 2021
Response from Anna Daniel on 13 Dec 2021
Dear Martyn, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Very nice, fantastically located hotel. Feels more like a posh apartment building. Stayed a week with my mom, we had a blast.
Stayed 1 night in Aug 2021
Response from Anna Daniel on 16 Aug 2021
Dear Guest, Thank you very much for staying with us and taking the time to share you comments. We are pleased to hear you enjoyed your time with us and looking forward to welcoming you again in the future. Best regards! Anna Daniel Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around wonderful.
Stayed 1 night in Aug 2021
Response from Anna Daniel on 10 Aug 2021
Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

10/10 Excellent

Jonas

Stayed 3 nights in Nov 2023
Response from Oliwia Trzynska/ Deputy Front Office Manager on 25 Nov 2023
Dear Jonas, Thank you for sharing with us your experience in Rezydent Sopot MGallery Hotel Collection. If you will be planing another visit in Sopot we hope you will visit our Hotel.

10/10 Excellent

Timo

Stayed 3 nights in Nov 2023
Response from Zbigniew - Guest Experience Manager on 8 Nov 2023
Dear Timo, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

8/10 Good

Billy

Business traveller
Stayed 2 nights in Oct 2023
Response from Zbigniew - Guest Experience Manager on 8 Nov 2023
Dear Billy, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

8/10 Good

Haldis

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from Zbigniew - Guest Experience Manager on 13 Oct 2023
Dear Haldis, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Sep 2023
Response from Zbigniew on 9 Oct 2023
Dear Jan, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excellent

Maria

Stayed 1 night in Sep 2023
Response from Zbigniew on 19 Sept 2023
Dear Maria, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

8/10 Good

Keld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Zbigniew - Guest Experience Manager on 14 Jul 2023
Dear Keld, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excellent

Ingeborg

Stayed 3 nights in Jun 2023
Response from Zbigniew Brząkała - Guest Experience Manager on 29 Jun 2023
Dear Ingeborg, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Zbigniew Brząkała - Guest Experience Manager on 28 May 2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Zbigniew on 14 Mar 2023
Dear Guest, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Zbigniew on 13 Mar 2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Zbigniew Brząkała - Guest Experience Manager on 27 Feb 2023
Dear Anna, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!

10/10 Excellent

Silje

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 10 Oct 2022
Dear Silje, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excellent

Wasily

Stayed 1 night in Sep 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 27 Sept 2022
Dear Wasily, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Excellent

Malin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 12 Aug 2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Zbigniew Brząkała - Guest Experience Manager on 12 Aug 2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Excellent

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Boguslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Pawel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Anna Daniel on 1 Sept 2021
Szanowny Panie Pawle, Serdecznie dziękujemy za poświęcenie czasu na ocenienie naszego hotelu. Cieszymy się że wizyta w Rezydent Sopot MGallery była udana!. Mamy nadzieję że przy okazji kolejnej wizyty w Sopocie wybierze Pan nasz hotel ponownie. Pozdrawiam serdecznie Anna Daniel Kierownik ds. Relacji z Gośćmi

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
So disappointing! Not worth for 800zł!
Big bottle of L’occitane shampoo, conditioner and shower gel are installed inside the shower booth - it’s nice. But both shampoo and shower gel were completely empty. When I realized it, my hair was all wet already. Immediately tried to contact the reception but the intercom in the bathroom doesn’t work and the phone in bedside is broken! Need to call from my iPhone to hotel tel number, which I checked in Google. I cannot believe it’s 5 star hotel…
Stayed 1 night in Aug 2021
Response from Anna Daniel on 28 Aug 2021
Dear Izumi, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anna Daniel Guest Experience Manager

10/10 Excellent

Liv Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended hotel.
Really nice and helpful staff. Clean nice room, really good location.
Stayed 2 nights in Aug 2021
Response from Anna Daniel on 25 Aug 2021
Dear Liv Anne, Thank you very much for staying with us and sharing your positive comments.We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot. Best regards! Anna Daniel Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Er «passe» fornøyd med Hotellet. Standaren er relativt god men hotellet har merkbar støy fra jernbane samt mangelfullt AC anlegg på rommet. AC anlegget ble bemerket til kundefront uten at det ble gjort noe oppfølging.
Stayed 7 nights in Aug 2021
Response from Anna Daniel on 16 Aug 2021
Dear Guest, Thank you very much for staying with us and sharing your valuable comments. We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot. Kind Regards, Anna Daniel Guest Experience Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Helt ok
Hotellet er nyoppusset, og ser og føles helt bra. Vil ikke si at det er et 5 stjerners hotell dog. Servicen er ikke bra, dårlig trente folk i resepsjonen blant annet, men sånn er det overalt i Poeln, er ikke så mye å gjøre med.
Stayed 2 nights in Aug 2021
Response from Anna Daniel on 10 Aug 2021
Dear Helt, Thank you for taking the time and trouble to write the review following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Good spot at the center. Close to everything. Nice and clean. The parking cost 60 zl, parking at the galleria next to the hotel.
Stayed 1 night in Aug 2021
Response from Anna Daniel on 20 Aug 2021
Dear Felix, Thank you for taking the time and trouble to complete a survey following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Excellent

martyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and central
Beautiful and classy hotel with excellent location (very central). Recently renovated; ultra clean and fresh. Our deluxe room was comfortable and spacious. Although located in the center of the action; quiet and peaceful at night. Reception staff attentive and helpful, especially Mr.Zbigniew. Will be staying here again,
Stayed 1 night in Aug 2021
Response from Anna Daniel on 6 Aug 2021
Dear Martyna, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Shore Experiences Manager

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Anna Daniel on 3 Aug 2021
Szanowny Panie Arkadiuszu, Dziękujemy za poświęcenie swojego czasu na wystawienie nam wysokiej oceny. Mamy nadzieję wkrótce ugościć Pana ponownie! Pozdrawiam serdecznie, Anna Daniel Kierownik ds. Relacji z Gośćmi

4/10 Poor

Anette

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Skuffet
Ikke et 5-stjernes hotell, nærmere 3-stjerner. Air-condition fungerte dårlig i juli, og da vi ankom var det ikke dopapir på rommet. Frokostbuffeten trakk opp helhetsinntrykket, den var fantastisk. Ikke verdt prisen på nesten 3000 kr natten.
Stayed 1 night in Jul 2021
Response from Anna Daniel on 3 Aug 2021
Dear Anette, Thank you for taking the time to tell us about your experience at Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Anna Daniel Guest Experience Manager