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Reviews of Novotel Gdansk Marina

3 out of 5
Novotel Gdansk Marina
Jelitkowska 20, Gdansk, Pomerania

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 517 reviews" "
Rating 8 - Good. 259 out of 517 reviews" "
Rating 6 - Okay. 89 out of 517 reviews" "
Rating 4 - Poor. 24 out of 517 reviews" "
Rating 2 - Terrible. 4 out of 517 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Agata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy a stay here
It was a really nice experience to stay here. Just a step away from the sea, with nice view from the window. Rooms are newly renowated and really clean.Breakfast was really good and fresh. Good coffee. Bad condition of the building outisde and for the swimming pool. No "additional points" unfortunatelly. Just to sleep and eat rather not spending and enjoying long time there.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Perfect location, suberb view, clean hotel and lots to do in the area.
Stayed 7 nights in Oct 2022

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, staff was friendly, could not have been better.
Stayed 2 nights in May 2022

8/10 Good

Maciej, Novi

Stayed 2 nights in Apr 2022

10/10 Excellent

Krupa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wszystko bylo super tylko wlaczenie tv troche skomplikowane.
Stayed 2 nights in Nov 2021

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel - great for families
Tasty and fresh breakfast, friendly staff (front and back office), recently refurbished hotel but missing my bathtub! slightly smaller rooms than in the past, but no problem. Kids' play room - enjoyed by my son (table tennis was fun!). Perfect sea location, too. Recommended.
Stayed 9 nights in Oct 2021

8/10 Good

Marta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed the vanity bag in the bathroom, otherwise great experience
Stayed 1 night in Jun 2021
Response from NGM on 21 Sept 2021
Dear Marta, thank yu for your review. Hope to see you again. Best Regards, Novotel Gdańsk Marina Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
great location and poor service
the location is perfect, hotel is undergoing a renovation hence it might be a little dusty however the room we stayed in was freshly renovated since it's a near-sea location there was a lot of sand on the floor and when we asked for cleaning services we were told to clean ourselves with a broom and dustpan that was not even in the room (at the check-in we were told we can ask for cleaning/towels when needed as this is on demand service during covid which turn out not to be true when we actually needed this service) I am disappointed with the reception in general as our flush stopped working the first evening and when i called the reception at 10 PM their only comment was - sorry, technician comes back at 8 am we cannot do anything now... I did ask for room change and only after some argument we were offered the same room with sea view (after no offer receptionist offered us a standard room with no view and then magically found available room with the view after I refused to change room for lower standard) This is not a service I expect for such a price.
Stayed 4 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Krystian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very close to the beach.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff, 2 min to the beach, walking distance to Sopot Molo
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Breakfast had a really good choice and quality. Room had very comfortable beds good size and tv. Very near the beach and good transport links.
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

8/10 Good

Sam, Worksop, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly refurbished rooms. Pleasant and helpful staff. Good facilities. Good for a beach holiday. Around 30 minutes from the centre of Gdansk and Gdynia
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the promenade and beach. Good breakfast. Friendly staff.
Stayed 3 nights in May 2019

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Poor
The floor I was staying on was undergoing renovation, the carpets in the hallway were dirty, and whilst the room was nice and clean the communal areas were not the best...there was no real restaurant other than a small section by the bar which wasn't always manned. The breakfast was not good either...apart from the person who welcomed me on reception the staff were not friendly. I will not be going back. I expected more from the Novotel.
Stayed 2 nights in May 2019

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay highly reccomend
The lady on reception , I believe her name was Daria (sorry if I've spelt it wrong) was absolutely amazing , so helpful and freindly you couldn't ask for better, she helped translate for us , made phone call on our behalf (to find out if our pizza was enroute from a takeaway) . Sorted out our brekfast issue , generally an asset to the hotel. The rooms were clean and beds extremely comfy. The hotel is practically on the beach just walk through hotel gardens and straight out to a beautiful beach .
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
The cleaning staff was brilliant. Counter staff... it depends who was working. I got a room next to some refurbishment works in the old part even as I paid almost €500 for a single room and 1 week stay. They didn't want to sort it out saying I should ring Expedia! What a joke! only the last day of my stay I've got a free breakfast as I was able to speak to a supervisor/manager. Another thing is the pool. I choose the Novotel as they have a pool but it wasn't mentioned, the pool is also to be used by people from the outside. The pool is very small and always full. I didn't get a chance to use it even once. The gym was ok.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff with a nice park and gym. Very clean.
Stayed 5 nights in Apr 2019

10/10 Excellent

Peter, Warsaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel walkable to see and Sopot, close to Ergo Arena
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Great location. Older hotel that could use some upgrading. Substandard beds (soft and narrow), pillows flat as a pancake (one per bed) no A/C and windows only open a crack. Good buffet breakfast.
Stayed 3 nights in Aug 2018

4/10 Poor

avraham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old room not worth the price No air condition Good fitness room and swimming pool
Stayed 1 night in Aug 2018
Response from Diana, Guest Experience Manager on 14 Aug 2018
Dear Guests, I am very sorry that your are not satisfied with your stay in our hotel. I hope you change your mind after the modernization of our hotel and then we will be able to welcome you again in Gdansk.

8/10 Good

Graham, Somerset, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for a relaxing long weekend away, lovely walkway behind hotel all along sea front with some lovely light cafes/ Restaurants. Staff very helpful and pleasing. Found Wi Fi up and down, could not get internet at times and when connected kept losing connection. Breakfast fine with plenty to chose from and staff quick to take things away when finished. Would recommend to anyone.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind hotel staffs. Excellent location where has direct connection to the beach
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money when travelling with kids
The breakfast buffet was excellent; fresh, delicious and there were many choices. The location next to the beach is great. Children loved swimming in the sea and in the swimming pool of the hotel even the pool area may need some renovation during the coming years.
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fantastic staff
Nice hotel, good breakfast. Staff helpfull. Good location.
Stayed 5 nights in Jul 2017

8/10 Good

Anna

Liked: Cleanliness, staff & service, room comfort
Relaxing stay by the beach
Fantastic location and good breakfast. Our room was specious, although quite outdated.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joy Czesak, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel on Baltic Sea
The staff was very professional, friendly, and helpful. There was a wonderful buffet breakfast. The dining room staff was neat, efficient, and attentive to customers. I definitely return to this Hotel.
Response from Kamil, Guest Experience Manager on 2 Jun 2017
Dear Joy, thank you for your visit and great review. I hope that you will be our guest in the furture. With best reagards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has potential but not there yet
The floors designated for family have not been remodeled. It's old and cramped and without air condition. We did our best to stay out of the room. There were some positives: location to the beach, play area for the kids and the morning buffet.

10/10 Excellent

Calvin, Eastbourne, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel right by the beach
Nice family hotel, things to do in the hotel for kids, breakfast was great , everyone tastes catered for and eat as much as you like. Beach right out the back of the hotel and plenty of bars and resturants near by and sopot just down the promanade, second time i have been here and it is great for what ever ages.

8/10 Good

Iwona Alicja, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellen Hotel
I've stayed there with my family including 2 children. As it was raining for 3 days there was plenty to do in the hotel eg. gym, swimming pool, playground for kids, bar & restaurant. We didn't get bored! The Hotel service is friendly and the atmosphere is relaxing. Rooms are quite & very clean. Great location & perfect access to the beach. It's definitely place to come back! Thank you!

8/10 Good

Erkki, Helsinki, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a last minute reservation and it was OK. The restaurant, however, was very small (in the lobby only) and quite noisy as it was next to the childrens' play area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good for families.
We stayed here last year and loved it, which is why we returned this year. Unfortunately, it wasn't as rosy as we remembered. There are a lot of restaurants within walking distance, but last year they had a modestly priced dinner buffet, which is sadly no longer available. I also had forgotten about the noise. A lot of loud music and drunks that could still be heard from the eighth floor, even with the window closed. This usually ended by midnight, but unfortunately the nearby construction started by eight in the morning. Some things were still good, the staff is helpful, the location is great for the beach, pool, exercise room, tennis, large buffet breakfast option, excellent for families, you can even bring your dog. Not sure we will be returning though.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Great location! Right on beautiful beach, short walk to Sopot, short train ride to Malbork. Excellent views. Room did the job but beds were uncomfortable, old furnishings, no air conditioning.

10/10 Excellent

Sholpan, Kazakhstan Astana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful and memorable one. Good bedroom great breakfast and many more.

10/10 Excellent

Iwona, Birkenhead UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
It was a lovely city break with very comfortable hotel We will be coming back in the future Thank you

10/10 Excellent

Jaroslaw, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just excellent.
We spent really great night in this hotel. Excellent food and service. Amazing view from the window straight on the sea,free drinks in room and all that in really great price. Highly recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location near ERGO Arena, beach is quite near, room was clean, staff was very helpful, multilingual, and friendly, and it came at a very affordable price in late October. Will return on next visit to Gdansk!

10/10 Excellent

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb ! Recommended! Great breakfast!
Nice staff, close to beach, cheap bike rental,very clean. Convenient location and fantastic breakfast buffet. Free safety deposit box, generally very good all round.

10/10 Excellent

LindaK, Expat from Des Moines, IA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go again!
We had a wonderful time and cannot say enough good things about the hotel. It was clean, reasonably priced, the staff was friendly and helpful, simply perfect! We booked the room with full breakfast, this included scrambled or boiled eggs, assorted sausages, black pudding, baked beans or mushrooms (they alternated), an assortment of fruits, cold meats, cheeses, breads, sweet rolls, cereals, yogurt, juice, and hot drinks. We also tried several things from the room service menu. Everything was excellent. The only complaint is that they did not seem to know what exactly a 'Club Sandwich' is, and sent some rather creative interpretations of this. Not bad, just not a club. The dinner buffet in the dining room was also good, a bit cheaper, but simpler food. The location was perfect if you want to go to the beach. Along the path behind the hotel are several restaurants, we liked the one by the boat club. Excellent food if you're not in a hurry, and we recommend the apple pancakes. There is also mini-golf close by, and the pier is about 2 km away. There are many activities in the hotel itself, for the whole family. Pool, exercise room, tennis, video games in the lobby, and more. We spent most of our ten days relaxing in or near the hotel. We would definitely stay here again or recommend it to a friend.

8/10 Good

Frode

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Liam, Cork

Liked: Staff & service
Average Hotel in a great Beach location
There are pluses and minuses if you are thinking of staying here....No air-conditioning in the rooms....and No room safe in the rooms either....... Reception in fairness gave us a fan without charge..Shower was excellent and bathroom was spotless (if you have longer hair bring your own Hairdryer)... Breakfast was very good... The location on the beach is excellent and easily accessible from the hotel sun loungers are available to hire from hotel for 10 zloty per day.....the hotel pool needs an upgrade and looks a bit worn and stained in places .....didn't use the gym .... Didn't eat in restaurant as much better value to be had in Sopot or in the beach bars and restaurants along the route. Its a lovely walk into the centre ..... reception staff were very friendly printed off our boarding passes for the return trip (just email to them as an attachment and they will print off at no cost....... rooms while comfortable were worn in places and i just felt the hotel needs some care and attention to bring it up to good in my views....... going to Gdansk there is a tram stop 5 minutes from the hotel front door which will bring you to the centre for approx 4 zloty per person each way..Wifi .free wifi in hotel

8/10 Good

David, Stockport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach front location
Good hotel right on the beach with indoor swimming pool and gym. 30 minute walk into Sopot along the promenade. There is also some nice bars and restaurants en route!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Short solo break
This hotel is comfortable and quiet but is let down by the standard of the food and the area around the hotel. During the day, it is very good - close to public transport (several trams go into Gdansk centre) and right across from the beach. However, in the evening, it is very dark around the hotel and there are no restaurants (closest are in Sopot centre, about 20 min walk or taxi ride away). As long as you are aware of these things and they don't bother you, it is still a good hotel to stay at as the rooms are comfortable and it is good value.

10/10 Excellent

Kasia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay
The hotel staff was very friendly, professional and very helpful. The location of the hotel is fabulous: close to the beach (to which you walk through a garden). You can hear the sea through your window and I had a wonderful view from the 8th floor. I very much enjoyed my stay.