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Reviews of Holland House Residence Old Town

4 out of 5
Holland House Residence Old Town
ul. Dlugi Targ 33/34, Gdansk, Pomerania

Reviews

8.6

Excellent

Rating 10 - Excellent. 420 out of 919 reviews" "
Rating 8 - Good. 386 out of 919 reviews" "
Rating 6 - Okay. 85 out of 919 reviews" "
Rating 4 - Poor. 14 out of 919 reviews" "
Rating 2 - Terrible. 14 out of 919 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in city centre. Very nice spacious room.
Stayed 2 nights in Jan 2024
Response from Anna - Manager on 14 Feb 2024
Dear Anna, Thank you for choosing Holland House Residence during your visit to Gdańsk and for taking the time to share your review!! I'm very happy that you appreciated our location and spacious room. Hope to see you in Holland House Residence soon!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with pleasant staff. Room was clean and tidy but a little dark. Would benefit from improved lighting. Large table lamp provided with no electricity source to plug it in. Ideal location
Stayed 4 nights in Dec 2023
Response from Anna - Manager on 3 Jan 2024
Dear Paul, Thank you very much for your review of your recent stay at our hotel. I'm very happy to hear that the location of our hotel was ideal for you. Your feedback is extremely valuable to us, as we strive to improve with every stay. It would be a pleasure to welcome you next time! Kind regards,

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in an amazing location right in the heart of historic Gdansk. It has more of a guest house vibe than a hotel but it is very charming. The staff was very friendly and helpful.
Response from Anna - Manager on 14 Feb 2024
Dear Beata, Thank you for your kind review of Holland House Residence. I am delighted to read that our location, hotel vibe, and helpful staff provided a wonderful setting for your visit to Gdansk. It will be our pleasure to welcome you again to Holland House Residence. Kind regards,

6/10 Okay

Lee

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Anna - Manager on 13 Dec 2023
Dear Lee, Thank you that you have chosen to stay in our hotel and for taking the time to share your rating. It will be nice to see you again. Kind regards,

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Came with 2 friends and had the family apartment which was fabulous . Lovely welcoming staff
Stayed 1 night in Dec 2023
Response from Anna - Manager on 8 Dec 2023
Dear Suzanne, thank you very much, we love to read such words, happy Guest is an award for our job! We hope to welcome you again soon! Kind regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and in an excellent location in the heart of Gdansk tourists area. The staff were attentive and knowledgeable.. the room was large, clean and had a fantastic hot shower... when i head back to Gdansk i will look to book here again
Stayed 3 nights in Oct 2023
Response from Anna - Manager on 10 Oct 2023
Dear Paul, Thank you very much for taking the time to share your feedback regarding your stay with us at Holland House Residence. Your words were a pleasure to read. I am particularly happy to read your kind compliments regarding our great location, spacious rooms, and attentive staff. I hope we are able to welcome you back to Holland House Residence again soon. Kind regards,

10/10 Excellent

Frederik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a nice bar/restaurant downstairs. In the centre so it’s very easy to walk around.
Stayed 2 nights in Jul 2023
Response from Anna - Manager on 10 Oct 2023
Dear Frederik, Thank you so much for your kind review. We are delighted that you enjoyed your time with us, and we will be looking forward to welcoming you back again soon. Warm regards,

2/10 Terrible

Philip

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Incredibly noisy. The room was shaking at 2:30AM from nearby music. When asked to do something about the music or change room the hotel refused to do anything. Don't stay here.
Stayed 2 nights in Sep 2023
Response from Anna - Manager on 3 Oct 2023
Dear Philip, thank you for your feedback. We are very sorry for the inconvenience but the outside noise sometimes cannot be avoided in the central location like ours but we do provide earplugs in each of our superior rooms. As far as I am informed the receptionist called the police and that was all that we could do in this situation. Unfortunately, there was no option for room change as the hotel was fully booked. We hope that we will have a chance to host you again in the future. Kind regards,

10/10 Excellent

Bogumila

Stayed 1 night in Sep 2023
Response from Anna - Manager on 3 Oct 2023
Thank you very much! See you again in Holland House Residence! Kind regards,

10/10 Excellent

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right on the long market pedestrian area. Property being an older historic building has no AC, which we were advised upfront. Appreciate the hotel had a fan in the closet as a room amenity. Kudos for that!
Stayed 2 nights in Jul 2023
Response from Anna - Manager on 2 Aug 2023
Dear Sadie, Thank you for staying in Holland House Residence and for sharing your lovely opinion here! It is a pleasure to see that you had a great stay and enjoyed our location and facilities. We are looking forward to welcoming you back. Kind regards,

10/10 Excellent

Steven

Stayed 3 nights in Jul 2023
Response from Anna - Manager on 14 Jul 2023
Dear Steven, thank you for the highest note! Hope to see you again! Kind regards,

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely superb location, right in the middle of the old town. Can be a little noisy at night but the double glazing is brilliant and keeps the noise out. There is no air-conditioning but it was not needed even when 30 degrees outside. Well appointed rooms and very helpful staff. Would certainly stay here again.
Stayed 5 nights in Jun 2023
Response from Anna - Manager on 30 Jun 2023
Dear Ian, Thank you very much for taking the time to share your feedback. Your words were a pleasure to read. I am particularly happy to read your kind compliments regarding our superb location, spacious room, and helpful staff. I hope we are able to welcome you back to Holland House Residence again soon. Kind regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great place to stay
Beautiful room and very helpful staff. The breakfast is wonderful as you get to pick any item that you would like on the menu downstairs every morning. The wait stuff is attentive. My only complaint is that the lighting in the bathroom isn’t really nonexistent. I had to do my make up in front of the window with a hand mirror for light.
Stayed 3 nights in Jun 2023
Response from Anna - Manager on 30 Jun 2023
Dear Elizabeth, Thank you for your review. We are glad to hear that overall your experience was positive. It is a pleasure to read that you enjoyed our breakfast offer and service. We appreciate your kind remarks and look forward to seeing you soon. Best regards,

10/10 Excellent

Monika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice and conveniently placed right in the middle of old town. The place is clean nicely furbished and the staff is very friendly.
Stayed 4 nights in Jun 2023
Response from Anna - Manager on 21 Jun 2023
Dear Monika, thank you for staying in Holland House Residence and for sharing your lovely opinion here! It is a pleasure to see that you had a great stay and enjoyed our location and facilities. We are looking forward to welcoming you back. Kind regards,

8/10 Good

Krzysztof

Stayed 4 nights in Jun 2023
Response from Anna - Manager on 13 Jun 2023
Dziękujemy za wysoką ocenę i zapraszamy ponownie! Z pozdrowieniami,

2/10 Terrible

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I guess the first red flag was the earplugs I found in the bathroom. Initially I didn't think much of them, but later on, at 3AM, when the drunken guys in the restaurant downstairs kept on singing, I totally understood their reason for being there. I nevertheless fell asleep eventually, only to be awakened a couple of hours later by a pungent food smell. Imagine being awakened by a smell! It was overpowering and I can say that it came from inside the property, because it got a little better after I opened the window. Of course, that increased the noises from the street. Net, net, if you like to sleep, avoid this property. Overall, it's a hotel that's obviously seen better days (scratched wooden floors, scratched elevator, poor lighting, etc). I will say a few good words about the staff, bless their heart, as they really try their best. Oh, last but not least, this hotel is not cheap. You can find better rates at much newer, cleaner and quieter properties all over town.
Stayed 3 nights in May 2023
Response from Anna – Manager on 5 Jun 2023
Dear Daniel, Thank you for your stay at Holland House Residence and for leaving your opinion which is extremely valuable to us. The location is usually a great advantage for our Guests but Gdańsk is a very vivid city, there is much going on and it can be loud sometimes. We are very sorry that it did affect much on the comfort of your stay. We appreciate all of your remarks as we strive to improve with each and every stay. Hope to see you again in Holland House Residence. Best regards,

8/10 Good

William

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service for breakfast
Stayed 3 nights in May 2023
Response from Anna - Manager on 26 May 2023
Dear William, thank you very much and we hope for a chance from you to deserve 10 :) See you again in Holland House Residence! Kind regards,

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Anna - Manager on 15 May 2023
Dear Darren, Thank you for the highest note! Hope to see you soon in Holland House Residence! Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2023
Response from Anna - Manager on 8 Mar 2023
Thank you John for your feedback! Hope to see you soon in Holland House Residence! Kind regards,

6/10 Okay

Mads Alslev

Stayed 1 night in Jan 2023
Response from Anna - Manager on 7 Nov 2023
Dear Mads Alslev, Thank you for evaluating your stay at Holland House Residence. It is a pity that you did not share your comments, what could be improved to ensure a more comfortable stay and get a higher score. Warm greetings from Gdańsk,

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the centre of the Old Town
The hotel was in a very central location right in the heart of the old town. It was a lovely traditional hotel and the room was very spacious with everything you could need. We had an evening meal in their restaurant and which was really nice. I would recommend this hotel.
Stayed 3 nights in Dec 2022
Response from Anna - Manager on 10 Jan 2023
Dear Anita, thank you for your opinion - feedback from our Guests is truly important to us. I am glad that you enjoyed not only our location and spacious room but also that you had a chance to visit our restaurant. I hope you will have more chances in the nearest future to visit our lovely city and Holland House Residence. Kind regards,

8/10 Good

Margaret

Stayed 2 nights in Dec 2022
Response from Anna - Manager on 7 Nov 2023
Dear Margaret, Thank you for evaluating your stay at Holland House Residence. It is a pity that you did not share your comments, what could be improved to ensure a more comfortable stay and get a higher score. Warm greetings from Gdańsk,

10/10 Excellent

Saadia, Northampton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022
Response from Anna - Manager on 2 Aug 2022
Dear Saadia, Thank you so much for your high rate. We are glad you had a great time during your stay. It would be a pleasure to see you again. Kind regards,

8/10 Good

Dariusz

Liked: Cleanliness, staff & service
Close to attractions
Stayed 2 nights in Jul 2022
Response from Anna - Manager on 25 Jul 2022
Dear Dariusz, thank you for your visit and for sharing your feedback! We hope that you will visit us again. Kind regards,

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. Breakfast was awesome! I highly recommended to get breakfast!
Stayed 1 night in May 2022
Response from Anna - Manager on 19 May 2022
Dear Laura, thank you for choosing Holland House Residence and for taking the time to share your review. I am pleased that your recent stay was so enjoyable. I hope you will visit us soon again, Warmest regards,

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, and price. The room was gorgeous.
Stayed 1 night in Apr 2022
Response from Anna - Manager on 6 May 2022
Dear Rolando, thank you very much, we love to read such words, happy Guest is an award for our job! :) We hope to see you again!

10/10 Excellent

LA Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
A lovely hotel directly in the centre of the old town. I intend to stay here the next time I’m in Gdańsk. Lovely bar and restaurant attached too
Stayed 4 nights in Feb 2022
Response from Anna - Manager on 9 Mar 2022
Dear Guest, we are grateful for your excellent comment! It is pleasure to know, that your stay with us was impeccable. Greetings and looking forward to your next visit!

10/10 Excellent

Asif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Good amenities. Good staff. Location is right in the centre where you can find many attractions and dining options.
Stayed 1 night in Feb 2022
Response from Anna - Manager on 4 Mar 2022
Dear Asif, Thank you for taking the time to express that opinion. I am pleased that your stay atHolland House Residence was full of happiness. I know that comfortable room, helpful staff and perfect location are the most important things while short stay. Hoping to welcome you again in the not too distant future. Kind regards,

10/10 Excellent

Jose

Stayed 1 night in Feb 2022
Response from Anna - Manager on 14 Feb 2022
Thank you! Hope to see you soon in Holland House Residence! Kind regards,

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Anna - Manager on 28 Dec 2021
Dear Van, thank you! We hope to see you soon in Holland House Residence!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend In Gdańsk
No issues at all with stay. Quick and easy check in/out (though slightly unusual that reception is on 1st floor). Nice clean rooms and nice/large bathroom. Excellent location for all main sites.
Stayed 3 nights in Nov 2021
Response from Anna - Manager on 24 Nov 2021
Dear Brian, it's so nice to hear that we met your expectation and that you had enjoyable weekend in Gdańsk! We hope that it means that you will visit us again! Kind regards,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break.
We Loved it, Room Brill, Food good. Staff brilliant. right on the old town square. ideal for everything.
Stayed 3 nights in Oct 2021
Response from Anna - Manager on 9 Nov 2021
Dear Philip, Thank you for giving us a perfect rating and for such a possitive review. We are very pleased to hear that our staff, location and restaurant offer made your stay perfect. Looking forward to seeing you again soon. Kind regards,

10/10 Excellent

Neetika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and clean room
Awesome location and very tidy room. Loved our stay.
Stayed 2 nights in Oct 2021
Response from Anna - Manager on 3 Nov 2021
Dear Neetika, Thank you for choosing Holland House Residence during your visit in Gdańsk and for so nice review!! I'm very happy that you appreciated our location and tidy room :) Hope to see you in our hotel soon! Kind regards,

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Only location…
Water pressure of the shower is super weak and hot water didn’t run. In breakfast restaurant, some flies were. Shockingly, in window side I found 3 or 4 body of flies.
Stayed 1 night in Sep 2021
Response from Anna - Manager on 5 Oct 2021
Dear Guest, thank you for your visit and taking the time to share your feedback. We are very sorry for the problem with water. If you had reported it to the reception we would do our best to fix it immediately. The situation with flies should not take place, it must have been an oversight by the restaurant staff for which we sincerely apologize. We hope you will visit us once again in the future. Kind regards

6/10 Okay

Katie

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This hotel is located on a busy street, especially on the weekends. The building itself is old which is understandable so there is no thermostat located in each room to control the temperature, and the rooms are basic. If you get hot, which you might if they have the heat turned on you have to open the windows which means you suffer through hearing all the hustle and bustle from down below but they do offer ear plugs in their toiletries. The breakfast buffet was okay at best, better than continental that's for sure, but I'm not sure it's worth the extra cost, Basically, when you stay here, you're paying the higher price for its location.
Stayed 2 nights in Sep 2021
Response from Anna - Manager on 28 Sept 2021
Dear Katie, thank you for you visit and the review. We appreciate all the comments that help us improving our services for Guest comfort. The radiators in our rooms are equipped with thermostats and it is possible to regulate the heating. Gdańsk is a very vivid city, there is much going on and it can be loud sometimes. Yet we are glad it didn't affect much on your stay and you have nice memories. Hope to see you again! Kind regards,

8/10 Good

Christina S.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and rooms. Breakfast Cut be better
Stayed 1 night in Aug 2021
Response from Anna - Manager on 14 Sept 2021
Dear Christina, thank you for your visit and review! We look forward to welcoming you again. Kind regards

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in heart of Old town
Really central place. Rooms very nicely decorated & nice bathroom. Breakfast buffet is great & most of the staff very nice. Overall, fantastic for the price paid & would stay again
Stayed 2 nights in Sep 2021
Response from Anna - Manager on 14 Sept 2021
Dear Neil, thank you very much! We are always very happy when we know that our Guests leave Gdańsk happy thanks to our service :) We hope that it was only a beginning of your relation with Gdańsk and that you will keep coming back only to our Hotel every time! Kind regards,

8/10 Good

Jan

Liked: Staff & service, property conditions & facilities
Very good laid back good service
Stayed 1 night in Aug 2021
Response from Anna - Manager on 14 Sept 2021
Dear Jan, thank you for high score but it's a pity it is not 5/5. Well, I hope after your next visit we will get the best score! ;) Kind regards,

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect central location!
Stayed 1 night in Aug 2021
Response from Anna - Manager on 10 Sept 2021
Thank you Colleen for your feedback. It is great to hear that you find our location perfect. We can not wait to host you again! Kind regards,

8/10 Good

Elvin

Liked: Staff & service, property conditions & facilities
Great Location - In the Heart of Gdańsk Old Town
Stayed 1 night in Jul 2021
Response from Anna - Manager on 11 Aug 2021
Dear ELvin, thank you for your visit and review! I hope to have you as a Guest in our hotel in the future. Best regards,

6/10 Okay

timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Anna - Manager on 27 Sept 2021
Thank you for your feedback. Kind regards,

4/10 Poor

timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Such hope. Such disappointment.
Nice room. Great location. Good sheets. Good towels. Pillows are low quality. Only one pillow. Had troubles with the shower and no hot water for two of the three days.
Stayed 2 nights in Jul 2021
Response from Anna - Manager on 28 Jul 2021
Dear Timothy, Thank you that you have chosen to stay in our hotel. We are glad that you liked the room and our hotel central location. We are very sorry about the inconvenience with the lack of hot water. We appreciate all the comments and we will do our best to improve the comfort for our guests. We truly hope to welcome you back. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2020

10/10 Excellent

Dave, Uk

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Anna - Manager on 2 Mar 2020
Thank you! See you again in Holland house Residence. Kind regards,

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms
Location was excellent. Room size was larger than most hotels I’ve stayed in. It was a comfortable stay. Would recommend.
Stayed 2 nights in Jan 2020
Response from Anna - Manager on 4 Feb 2020
Dear Stacy, the location and spacious rooms makes us different from the other hotels, thank you for pointing that out. It is great to hear that you had a comfortable stay. We hope to see you soon in Holland House Residence! Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. nice staff. good value for the price. restaurant is also very good
Stayed 3 nights in Jan 2020
Response from Anna - Manager on 4 Feb 2020
Dear Guest, Thanks a lot for the booking of the room at Holland House Residence and for your wonderful review. We look forward to welcoming you back to our hotel soon! Kind regards,

10/10 Excellent

Sharon R.

Liked: Cleanliness
Perfect location in Old Town
Charming hotel and beautiful breakfast buffet!
Stayed 1 night in Nov 2019

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Will be returning for another stay. Great value.
Perfect location, would definitely stay here again. Easy to find, walkable from bus route 210, safe location as a female solo traveller, loads of eats nearby. Room was sparkling clean, and very spacious. Only thing to bring the score down was the creaky bed, kept waking up every time I moved! Also some noise from outside, but that’s to be expected when you stay in a lively location.
Stayed 2 nights in Nov 2019
Response from Anna - Manager on 3 Dec 2019
Dear Debbie, Thank you for choosing to stay at Holland House Residence and for taking the time to write a review. We are delighted to read that you enjoyed your stay with us. We also thank for appreciating the cleanliness of our guest room. We look forward to welcoming you again. Kind regards,

8/10 Good

uri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If I visit Gadusk with another people, Oak at this
Nice hotel in the city center close to transport. All around beautiful houses.
Stayed 3 nights in Nov 2019
Response from Anna - Manager on 21 Nov 2019
Dear Uri, Thank you very much for your stay in Holland House Residence and for sharing this short but positive review :) We look forward to hosting you again! Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful.having seen it on your site I was expecting it to be loverly but it was so much more .room was Beyond our expectations.hotel was exceptional.it was right in the middle of old town .food fab service great .i would definitely recommend to friends to stop in this place .will be back
Stayed 7 nights in Oct 2019
Response from Anna - Manager on 1 Nov 2019
Thank so much for such a positive review and nice recommendation! Great to hear that you found so many positive things about your stay - and even better to know that your stay went without a hitch! Hearing that you would vist us again is always a high praise :) We would love to have you with us again! Best Regards,