Front of property – evening/night

Reviews of Grand Hotel Savoia

5 out of 5
Grand Hotel Savoia
Via Arsenale Di Terra, 5, Genoa, GE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maryanne, Pymble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very courteous and helpful. A lovely place to stay in an old world hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne Del

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel...easy and quick check in. Staff is very polite and helpful. we had a car for the last 4 nights which the hotel staff will valet park which was convenient. Breakfast was phenomenal with a wide variety for all tastes. The bed is very comfortable, firm. The only criticism is the jaccuzzi tub would not hold water even after all efforts with the plug ( which I must say we did not report so did not give them a chance to fix)and the bed sheets are a little rough which if you are a restless sleeper like myself you may find friction burns on your elbows. The location is great for walking to everything in the harbour area and to the older section of the city. The airport bus Volabus and the city hop on/off bus leaves you at the Principe train station which is just 30 meters from the hotel entrance. taxi stands also outside the train station. Overall it was an Excellent hotel in an excellent location
Stayed 6 nights in Jan 2024

10/10 Excellent

Pauline A

Liked: Amenities, property conditions & facilities
Very friendly. Best breakfast buffet. Loved the bathtub
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property. The staff was very helpful.
Stayed 5 nights in Nov 2023

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third stay at the Grand Savoia. It is one of our most favorite hotels. The staff is very responsive and helped us in many of our needs. The breakfast buffet and the Tralalero Restaurant are outstanding. A real Gem with outstanding food and service.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hongjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience staying this hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Amazing place. One night after cruise. Was able to walk from port (approx 25 min). Lots of restaurants in area. Internet ok but did work. Very nice staff. Central location to train, bus and sightseeing.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Lovely building. Decor a bit dated and ‘tired’. Faded elegance. Bed and pillows very comfortable. Bathroom very nice. Breakfast fabulous. Staff very friendly and helpful but overall too young and inexperienced, not enough initiative. For example I needed an umbrella- not available, which in a five star hotel is disappointing. Also I asked for a set of playing cards, again not available but no one offered to pop across the road to buy me some. When I asked someone to do this, they did, but it should have been spontaneously suggested by them. Also, I specifically booked rooms next to each other, I telephoned before arrival to confirm, but on arrival only one room was ready and despite the girl leaving a note that the room next door was to be ours, we found later that we had been given rooms two apart- not what I had booked. Not what I had been promised. The rooms were fine, but disappointing that simple instructions were not followed. Spa is tiny. A nice bonus, but tiny.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Darine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experience in italy, and especially in Genoa for one night Friendly reception, well accommodation with Ac, Tv, internet, clean bathrooms and higenic kit, lobby very nice if someone likes the old furniture and design, but seems like new Buffet at breakfast is very wide and delicious Recommended for everyone
Stayed 1 night in Oct 2023

2/10 Terrible

David, London

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing! Wildly overpriced at £233 a night. The hotel is far from the 5 star haven advertised with dated facilities in need of urgent TLC and lacked any luxurious experience. Firstly there is no one at the door to assist with luggage so had to struggle with our bags upon arrival up the stairs to the lobby. The rooms were tired and in need of much updating. Don't be fooled by the photos. The spa in the basement was filthy, so we left. The roof terrace was sadly lacking, no service during the day just empty tables, the hot tub was shut, and the terrace was completely closed for a private function at night. During our stay the majority of the staff seemed glum, often ignored us, barging past us in the corridors, and on occasion outrageously rude, particularly the restaurant manageress at breakfast who made us feel most unwelcome. No menus were provided at breakfast which we found rather odd as they did offer hot cooked options such as omelettes after asking, but we're told to add our own ingredients from the buffet after cooking. We've had better breakfasts at 3* establishments. The front desk did kindly make dinner reservations for us at a nearly restaurant but that's as far as the 'service' went. Very sad to have experienced such an over hyped and self-exaggerated hotel. We were not asked how our stay was upon checkout. Sad to Say we will not return.
Stayed 1 night in Oct 2023

10/10 Excellent

christia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a grand old hotel. And they for a fee parked my car. Total bliss!
Stayed 1 night in Oct 2023

10/10 Excellent

Deirdre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a very helpful staff. The property is directly across from the train station. Breakfast is fresh and more than adequate.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with incredible amenities including a spa, rooftop bar and hot tubs that overlook the city. Hotel is a stone’s throw from the train station and a 10 minute walk from the aquarium. A 800M walk/adventure straight up hill from the hotel gets you to Albertis Castle which is super cool, very quiet and a great find off the beaten path. Overall I did find Genoa a little tired and dirty compared to other Italian cities but still with its own unique charm. p.s. best bread ever, made uniquely the Genoese way.
Stayed 2 nights in Oct 2023

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, staff & service
Disappointed that the terrace was closed for services , rooms are great , restaurants excellent
Stayed 3 nights in Oct 2023

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel was okay overall. Some of the staff at the front desk were not friendly at all. Service at the bar was pretty bad. We wanted some ice for our drink and the waiter never came back. We had to go find someone else to get us the ice.
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Charlotte

Stayed 4 nights in Sep 2023

8/10 Good

Norman

Great lobby and pleasant staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience. Our room was spacious and comfortable. The staff was exceedingly friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

SARA

Stayed 1 night in Sep 2023

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a terrible and unsafe area.
Stayed 1 night in Sep 2023

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
Great location for transportation around town and other cities. Top floor bar is a pathetic joke. Too small for the number of guests. No shade in record heat and sun. No staff allowed to move umbrellas or shades on south side of building. And then in this tiny area there are two hot tubs for guests to use. The worst planned thing I have ever seen. Waste of time and space. It’s too bad because this hotel is highly rated and not cheap. I was / am not able to comprehend how such good people are so dumb.
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Great hotel, but disappointed no VIP amenities or upgrade.
Stayed 3 nights in Aug 2023

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful but too expensive
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
It was a short 2 nights stay. I noticed the check-in rep. was not informative and lacked of personality compared with the other check-in rep. next to her. Other than the welcome lacking; this hotel met my expectations.
Stayed 2 nights in Aug 2023

10/10 Excellent

MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good conditions. The room was specious and luxurious.
Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in Genova
Amazing beautiful old hotel with a charming staff. The room was one of the best I have ever stayed in. Every need was met. We loved the hotel. We were not very fond of the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

LEV

Stayed 1 night in Aug 2023

10/10 Excellent

Nelly

Stayed 3 nights in Jul 2023

10/10 Excellent

Ximena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully renovated antique building! And WOW that breakfast was just spectacular. Very accessible to public transit, and extremely helpful staff
Stayed 2 nights in Jun 2023

10/10 Excellent

Sohrab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Gloria

Stayed 11 nights in May 2023

10/10 Excellent

Sohrab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access from the train station. Love the smell as we walked in. Beautiful huge room with a nice view of the city and the harbour. Plenty of nice food offerings nearby.
Stayed 2 nights in Jul 2023

10/10 Excellent

Zara, Mill Valley

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel with great amenities, room, views!
Stayed 3 nights in Jul 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting historical hotel close to train station - clean and comfortable rooms.
Stayed 1 night in Jun 2023

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is magnificent. The last time I stayed there my room was much smaller. It was ok, just not the standard of the first two times
Stayed 2 nights in Jun 2023

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to the train station and metro; walkable to the main attractions with many restaurants nearby. Room very comfortable with fridge and A/C.
Stayed 2 nights in May 2023

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness
Nice old world hotel with all modern amenities. Large rooms. Very good restaurant. Excellent breakfasts. Professional and friendly staff. Extremely convenient location. Highly recommend.
Stayed 2 nights in May 2023

10/10 Excellent

James

Stayed 1 night in May 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast in Italy
This hotel is right next to the train station. We had a huge room for the 4 of us with a beautiful view of Genoa. It had a large bathroom with a bathtub. The hotel is in a safe location near the university. The hotel was clean and the hotel staff were very helpful. The breakfast was amazing! There was fresh fruit, meats, cheeses, yogurt and toppings, the best tarts and croissants I have had on this trip. I would book the hotel for the breakfast alone. The only complaint we had was that the hot tubs were luke warm in temperature (too cold for us), but we never asked if the temperature could be turned up.
Stayed 2 nights in Apr 2023

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Savory Savoia
Loved this hotel and the room and beauty of it as well as the history make it even better. the front desk staff was professional (but it did seem like they don't like Hotel or travel apps.) The breakfast buffet was outstanding and the bar/dining area was lovely. We did not do the Spa due to time but it was very nice from what we saw. This hotel is a Yes!
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant for interrailers
Luxury stay near main railway station. Convenient for all that amazing Genoa has to offer - a gem for a weekend adventure. We did the red bus tours which is a must as there are a lot of stairs in Genoa!
Stayed 2 nights in Feb 2023

10/10 Excellent

Roland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic old hotel a bit tattered
Room was small but it's a cool old hotel. Maybe seen better days but I'd definitely stay there again. Great piano in the lobby in the evenings, great location, pricey breakfast. Front desk staff very kind and helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hector

10/10 Excellent

Ping

Stayed 3 nights in Dec 2022

10/10 Excellent

JENEVE N.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent trip
Excellent location and beautiful hotel
Stayed 1 night in Nov 2022