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Reviews of Hilton London Gatwick Airport

4 out of 5
Hilton London Gatwick Airport
South Terminal Gatwick Airport, Gatwick, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 705 out of 1179 reviews" "
Rating 8 - Good. 295 out of 1179 reviews" "
Rating 6 - Okay. 90 out of 1179 reviews" "
Rating 4 - Poor. 50 out of 1179 reviews" "
Rating 2 - Terrible. 39 out of 1179 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Richard, RDtwo Blenheim

Travelled with partner
Room clean and quiet, but a very long walk. No help with suitcases when leaving. Excellent chicken sandwich on room service.
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay all the time, staff are lovely Food is good and rooms are great
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 24 Apr 2024
Dear Sarah,Thank you for choosing the Hilton London Gatwick and for taking the time to offer your feedback. We hope to see you again on a future visit to London Gatwick.Kind Regards,Hilton London Gatwick

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient for the airport. The staff were helpful in giving me a ground floor room for a very elderly lady. Assistance in the morning were on time.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 23 Apr 2024
Dear Catherine,Thank you for your feedback and the 5* scores! We hope to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 Good

Michael, Peyia

Liked: Cleanliness, staff & service, property conditions & facilities
Good-sized room. Pleasant service. Walkable to South Terminal and shuttle to North Terminal.
Stayed 1 night in Jan 2024
Response from Hilton Gatwick Airport on 23 Apr 2024
Dear Michael,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to walk from the airport terminal thru a covered walkway was conviwnient. No need for taxi or shuttles. Clean, nice rooms. Breakfast buffet was worth the price!
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 21 Apr 2024
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.Looking forward to welcoming you soon again!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an executive room in the new building which was immaculate. Very easy to walk into south terminal. The front desk clerk was a little annoyed that I booked through Expedia not Hilton( I’m a Hilton member). Only complaint no help getting luggage to and from room. I had more than usual for a long trip . Lounge was well maintained and lovely hostess.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport on 21 Apr 2024
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.However, we are sorry about not providing you the luggage assistance that you required. We will thoroughly review this matter and make sure we improve in the future.Looking forward to welcoming you soon again!Sincerely,

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, highly recommend
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 14 Apr 2024
Dear David,Thank you for taking your time to leave us your feedback.We are delighted to have received your review,We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows are great. Coffee in room. Bathtub not draining as quickly as I would prefer.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 13 Apr 2024
Dear David,Thank you for your feedback. We're glad to hear that you found the pillows comfortable and enjoyed having coffee in your room.We apologize for any inconvenience caused by the bathtub draining slowly. We'll make sure to address this issue promptly to ensure a more pleasant experience for our guests in the future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your input and look forward to welcoming you back for a more enjoyable stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 12 Apr 2024
Dear Scott,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

JANE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 12 Apr 2024
Dear Jane,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

8/10 Good

JULIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with easy access to terminals at Gatwick. Very friendly front of house staff. Room clean and comfortable. Extras - soap, shampoo, creams etc. good and all well presented.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 10 Apr 2024
Dear Julia,Thank you for your feedback. We are happy that you found our front of house staff friendly and the room clean & comfortable. We always aim to help and be at your service. Please do not hesitate to contact us for any queries and we hope to have you stay with us again in the near future.Kind RegardsReception Team

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
The staff were really helpful and kind. Great location for flying out of Gatwick or traveling to London by train
Stayed 2 nights in Apr 2024
Response from Hilton Gatwick Airport Team on 10 Apr 2024
Dear Aaron, We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Air conditioning. Walk to the airport. Simply brilliant.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 9 Apr 2024
Dear Claudia,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good airport option, very long walk to our room
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 7 Apr 2024
Dear Rebecca,Thank you for taking your time to leave us your feedback.We are very sorry to hear that your room was located too far from the Reception as the hotel is very large.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 Good

Han

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wel located hotel with convenient access to Gatwick. Family room was well cleaned and equipped. Especially having two single beds for the kids is great.
Response from Hilton Gatwick Airport Team on 7 Apr 2024
Thank you for your feedback! We are glad to hear that our room and location were to your liking. We hope to welcome you back soon. Kind regards,

8/10 Good

Stephen, Taunton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, helpful staff, quiet rooms, easy access to airport.
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 6 Apr 2024
Dear Stephen,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

10/10 Excellent

Catherine, BAINBRIDGE ISLAND

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient and comfortable!
Stayed 1 night in Apr 2024
Response from Hilton Gatwick Airport Team on 6 Apr 2024
Dear Catherine,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

8/10 Good

Celia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, good service in restaurant, very easy checkout
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 2 Apr 2024
Thank you for your feedback! We are glad to hear that you found the staff to be helpful. We hope to welcome you back soon. Kind regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good location to arrive back into at Gatwick airport.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 1 Apr 2024
Dear Robert,We're glad to hear that you found our hotel to be a good location to arrive back into at Gatwick airport. Providing a convenient and welcoming experience for our guests is important to us, especially for those returning from travels.We appreciate your kind words and hope to have the opportunity to welcome you back for another comfortable stay in the future.Regards,Reception Team

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the South Terminal. Due to the unusual construction and layout of the rooms it can test your patience as you negotiate additional corridors within the outer square. Once we located it we enjoyed a clean, spacious and comfy room.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 1 Apr 2024
Dear Richard,Thank you for your feedback! We're delighted to hear that you had an easy check-in and check-out experience and that you found your room to be satisfactory.Ensuring a seamless check-in and check-out process is a priority for us, and we're glad that we were able to meet your expectations in this regard. We're also pleased to hear that you found your room to be comfortable and accommodating. Apologies about the time he took you to get to the room.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay.We look forward to welcoming you back in the future!

8/10 Good

Shan

Liked: Cleanliness, staff & service, amenities
Nice but for the price a bit regrettable that the walls were quite thin we could hear other rooms and that there is no toiletries (seeing as we were doing the twilight check-in like many pp, would have been practical)
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 31 Mar 2024
Dear Shan,Thank you for taking your time on writing your feedback.Your comments will be passed to our executive team to review.Look forward to welcoming you again soon.Kind regards,

10/10 Excellent

Lyle, Kelowna

Travelled with partner
Liked: Amenities
Great airport hotel in Gatwick. Only had time to sleep and head for our plane but enjoyed the restful sleep and good shower!
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 31 Mar 2024
Dear Lyle,Thank you for taking your time on writing your feedback.We are pleased you enjoyed your stay and we were able to meet your expectations.Look forward to welcoming you again soon.Kind regards,

8/10 Good

Elena

Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 20 Apr 2024
Dear Elena,Thank you for your rating. We are happy that you liked our hotel. We hope to see you again in the near future.

4/10 Poor

Daryl

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 30 Mar 2024
Dear Daryl,Thank you for taking your time to leave us your feedback.We are very sorry to see that we let you down on this stay. Please accept our sincerest apologies for this.Kind regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 30 Mar 2024
Dear Margaret,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room. Fab WiFi. Nice staff. Convenient to the airport
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 28 Mar 2024
Dear Shane,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay with us.We're delighted that you found your room comfortable and enjoyed the reliable WiFi service. Providing a seamless internet experience is important to us, and we're glad we could meet your expectations in this regard. Additionally, we're pleased to hear that our staff were able to assist you and that you found them to be pleasant.Convenience to the airport is one of our top priorities, and we're glad that our location met your needs effectively.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back soon!Regards,Reception Team

10/10 Excellent

Desmond, Key West

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This does everything you want from it. Right in the airport, clean, comfy and surprisingly quiet.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 29 Mar 2024
Dear Desmond,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an early flight the next morning. Great night's sleep and easy walk to the terminal.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 29 Mar 2024
Dear Claudia,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience during your recent stay with us.It's fantastic to know that our hotel was perfect for your early flight the next morning. Providing a great night's sleep and easy access to the terminal are top priorities for us, and we're thrilled that we could meet your needs effectively.We appreciate you choosing to stay with us and for taking the time to share your positive experience. Should your travels bring you back to the area, we would be honored to welcome you again for another seamless and comfortable stay.

10/10 Excellent

Nicola

Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 16 Apr 2024
Dear Nicola,Thank you for choosing HIlton London Gatwick and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hilton Gatwick.Kind Regards,Hilton London Gatwick

6/10 Okay

Rai

Expensive for what it is
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 27 Mar 2024
Dear Rai,We appreciate your feedback. We understand that value for money is important to our guests, and we apologize if you felt that our pricing did not match your expectations.We continuously evaluate our pricing to ensure that it reflects the quality of service and amenities we provide. However, we will take your comments into consideration as we review our pricing structure to ensure that it remains competitive and offers fair value for our guests.If there's anything specific you feel we can improve upon to enhance your experience and justify the pricing, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. Thank you for choosing to stay with us.

10/10 Excellent

ALEXIS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to airport
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 26 Mar 2024
Dear Alexis,Thank you for your feedback. We are happy that you found the hotel to your liking and we hope to see you again in the near future.Regards,Reception Team

10/10 Excellent

jacqui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room, quiet and convenient to the terminal
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 25 Mar 2024
Thank your feedback! We are glad to hear that the room was to your liking. We hope to welcome you back soon. Kind regards,

10/10 Excellent

Edwina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel, friendly staff, wonderful waiter service in the restaurant and prices fairly reasonable. Great room with a separate walk in shower. Very comfortable bed too. Perfect location for an early morning flight from Gatwick.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 25 Mar 2024
Thank you for your feedback! We are glad to hear that you had a pleasant stay with us. We hope to have the opportunity to welcome you back soon. Kind regards,

10/10 Excellent

Gillian

Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 14 Apr 2024
Dear Gillian,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it is attached to the airport.
Stayed 1 night in Feb 2024
Response from Hilton Gatwick Airport on 24 Mar 2024
Dear Kimberley, We are truly heartened to receive your generous review of Hilton London Gatwick. We look forward to having you with us again in the near future. Kind Regards, Hilton London Gatwick

10/10 Excellent

Helen

Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 12 Apr 2024
Dear Helen,Thank you for your feedback. We appreciate your input and are glad to hear that your experience met your expectations. If you have any further comments or if there's anything else we can do to improve your future stays, please feel free to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and friendly staff.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 22 Mar 2024
Dear Alistair,Thank you for taking your time to leave us your feedback about your recent stay at Hilton London Gatwick.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel when you next travel through Gatwick airport.Kind regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very long corridors and signage not always obvious
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 21 Mar 2024
Dear David,We are truly heartened to receive your generous review of Hilton Gatwick. Thank you for letting us know how much you enjoyed it.Apologize for the inconvenience occurred regarding the long corridors and lack of signage.We look forward to having you with us again in the near future.Kind Regards,Hilton Gatwick Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and a free upgrade on arrival, they were so helpfull, would definitely stay again
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 20 Mar 2024
Dear Mark,Thank you for your feedback. We are happy that you found the hotel to your liking and hope to see you again soon.RegardsReception Team

10/10 Excellent

SONYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For those wanting a convenient Gatwick airport hotel on the North Terminal side, don’t look further! There is a tunnel accessible from the airport to the hotel via the parking garage (not the best signage so ask for directions to avoid our debacle of walking on the ground level, navigating car traffic.) It’s a huge and luxurious hotel with food options within or grab food at the North Terminal with multiple stores like Marks and Spencers, Boots and WH Smith. Great option for those having an early flight!
Response from Hilton Gatwick Airport on 18 Mar 2024
Dear Sonya,Thank you for your detailed feedback! We're delighted to hear that you found our hotel to be a convenient option for travelers needing accommodation near Gatwick Airport's North Terminal.We appreciate your insight regarding the tunnel access from the airport to the hotel and will work to improve our signage to make it easier for guests to navigate.It's fantastic to hear that you found our hotel to be luxurious and that you appreciated the food options available both within the hotel and at the nearby North Terminal.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!Regards,Reception Team

6/10 Okay

Richard

Travelled with partner
Food and drink overpriced and under whelmed. Room was nice, clean and fresh.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick team on 18 Mar 2024
Thank you for taking a moment to share your experience. We are glad to hear that the room was to your liking. However we are sorry if you found our prices to be too high. Our team continuously review them to make sure they are in line with our competitors. We hope to welcome you back soon. Kind regards,

4/10 Poor

Andre

Travelled with family
Disliked: Cleanliness, staff & service
from checking in it was an unpleasant experience being asked when I would be checking out before I had signed any paper work which I had to say twice it wasn’t my name on the printed form. Got to our room, it’s ok went for a drink on payment to be told “£12 yeah” not please then dinner we had fish and chips food came told enjoy your meal not a problem but what we using to eat with I had to ask for a knife and fork.Thanks I will not forget this experience
Stayed 1 night in Mar 2024
Response from Hilton Gatwick team on 18 Mar 2024
Dear Andre,Thank you for taking a moment to share your experience. We are really sorry to hear that we let you down, specially because it is due to staff interaction. I can assure you that we work hard to provide our guests with the best service and it is disappointing to see that we failed to do so on this occasion. We will retrain our team to make sure no other guest feels like you. We hope to have the opportunity to welcome you back in the future and provide you with a better service.Kind regards,

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are extremely lucky to be able to use the diamond member lounge which was fabulous The updated hotel was great however despite having hot water for the bath and sink the shower was stone cold Aside that the stay was great as always Definitely recommend
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 3 Apr 2024
Dear Scott,Thank you for your valuable feedback. We're delighted to hear that you enjoyed your experience at our Diamond Member lounge and that you found the updated hotel facilities to be great overall.We apologize for the inconvenience you experienced with the shower temperature not meeting your expectations. Please know that we take such matters seriously and will address them with our maintenance team to ensure that our facilities meet the highest standards.We're grateful for your recommendation and appreciate your continued loyalty. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back soon for another great experience.Regards,Reception Team

10/10 Excellent

Merla

Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 7 Apr 2024
Dear Merla,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel when you next travel through Gatwick airport.Kind regards,

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to the terminal and it is affordable and great hotel.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 16 Mar 2024
Dear Sharon,Thank you for taking your time to leave us your feedback.We are pleased to hear that your stay was to your liking.We look forward to welcoming you back to our hotel.Kind regards,

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport Team on 4 Apr 2024
Dear Diane,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good apart from no hairdryer in room and the bathrobe was damp
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 7 Mar 2024
Dear Diane,We apologise for the missing hairdryer. We understand that this would have been frustrating. Your feedback regarding the condition of the bathrobe is duly noted, and we will prioritize addressing any amenities issues to ensure a more comfortable experience for our guests in the future.However, we're pleased to hear that everything else was all good. We appreciate your positive remarks in this regard.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us directly.Best Regards,Hilton London Gatwick Airport

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit overpriced for what is on offer. The restaurants are also very expensive.
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 7 Mar 2024
Dear Mark, Your feedback regarding the pricing in the restaurant is duly noted and will be passed to the relevant department.We're sorry to hear that your dining experience did not meet your expectations. We will certainly review this feedback with our culinary team to improve the quality of our offerings.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further comments or concerns, please feel free to reach out to us directly.Best Regards,Hilton London Gatwick Airport

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Gatwick Airport on 7 Mar 2024
Dear Elena,Thank you for choosing Hilton London Gatwick and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Hilton Gatwick.Kind Regards,Hilton London Gatwick

10/10 Excellent

JANE

Stayed 1 night in Feb 2024
Response from Hilton Gatwick Airport on 22 Mar 2024
Dear Jane,We are truly heartened to receive your review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it and we look forward to welcoming you back to our hotel in the near future.Kind Regards,Hilton London Gatwick