Ratings based on 2,241 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from Edmonton

Good luck getting your Expedia VIP Amenities!

Posted 19-Sep-2017
Pros: Very NIce modern room
Cons: Management system for VIP service and follow through from front desk to restaurants.
Location: Nothing nearby - you are stuck here it's an airport
Nice Place, I was happy with check in and room but when I went to try and get VIP drinks and discount on food there was nothing but confusion. I felt bad for server because none of them knew what to do, I went to front desk and they said they would fix it , but no they didn't . I had to then go to restaurant manger and he fixed it. It really makes me angry when a business offers VIP but screws it up like this hotel! I was only at hotel for 16 hours and I spent close to 1 hour getting this sorted out. If this is how well Expedia has the VIP treatment arranged then don't bother!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Sep-2017
Only in London a few days and this hotel was lovely. Excellent room service and super clean rooms!
5 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 16-Sep-2017
The hotel was close to both the trains and the airport centre, we loved the convenience. Amazingly, for being an airport hotel, we did not hear a single plane either. And the service was excellent. Very accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

next door to Gatwick airport

Posted 16-Sep-2017
booked for an early flight from Gatwick airport best hotel we have used for airport
3 out of 5
by A verified traveller from Gatwick

Very convenient for North Terminal

Posted 16-Sep-2017
Shower - poor. Overall Hilton at South terminal is better wuality & I would probably stay there even if flying from the North terminal.
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable

Posted 15-Sep-2017
Pros: Comfortable
Cons: Update bathroom
Location: Perfect for early flights
Comfortable stay. Comfortable bed. Nice sunrise. Nnnnnnnn mmmmm,m nnnnnnn mmmmmmm
5 out of 5
Recommended
for Families
by A verified traveller from Plymouth

pay more get more

Posted 12-Sep-2017
Pros: Almost everything
Cons: NO refund or re-book policy when flights are cancelled due to hurricanes.
Location: Enclosed walkway to north terminal and tram to south terminal, 2-5 minute walk at most. Plenty of shops restaurants and coffee sellers in terminal.
Booked family suite for 3 adults 1 17 year old child. The rooms were spacious and clean, the kids room was so big you could of had a party in it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, FL

Airport Hotel before flight

Posted 12-Sep-2017
Pros: Convenient to access the airport.
Cons: Only there one night.
Location: We had a lovely meal in the Asian restaurant within the hotel.
First time staying at this hotel the night before our flight and we really enjoyed our stay. I usually stay with family in London and have to get up really early to get to the airport. It was really nice to wake up at a normal time and be able to walk over to the airport a few minutes later. Lovely welcome at reception. Nice room and great Asian restaurant onsite. I think we may always stay here before early flights from now on as it made a much more relaxing start to our long travel day.
5 out of 5
Recommended
for Everyone
by A verified traveller from liverpool

Convenient hotel, highly recommended

Posted 11-Sep-2017
Amazing customer service , can't find any faults. The hotel is elegant .
5 out of 5
Recommended
for Everyone
by A verified traveller from dorset

Posted 11-Sep-2017
Excellent overnight stay so convenient for catching flight next day