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Reviews of The Inn at Christmas Place

3 out of 5
The Inn at Christmas Place
119 Christmas Tree Ln, Pigeon Forge, TN

Reviews

9.8

Exceptional

Rating 10 - Excellent. 424 out of 471 reviews" "
Rating 8 - Good. 38 out of 471 reviews" "
Rating 6 - Okay. 6 out of 471 reviews" "
Rating 4 - Poor. 1 out of 471 reviews" "
Rating 2 - Terrible. 2 out of 471 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kelly on 15 Apr 2024
Thank you so much for the review. We do strive to make all of our guest happy with their stays. Looking forward to seeing you in the future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Christmas Inn is absolutely magical! All the decor, the staff, and food is amazing!
Stayed 1 night in Mar 2024
Response from Kelly on 7 Apr 2024
Thank You so much we really appreciate that your stay was magical. We do try to make all our guests feel special and part of our family.

10/10 Excellent

Beulah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building renovations.
Stayed 1 night in Feb 2024

10/10 Excellent

Donny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love The Inn at Christmas Place
It was amazing, everyone was so friendly. The decorations were outstanding and it was like a guest of family. This was our second year and we hopefully go back this year again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT CHRISTMAS STAY
This was a first time visit for my family and we absolutely loved it. The breakfast, was excellent as well as the staff. Very beautiful inside and out. Family oriented for sure. I highly recommend this spot for Christmas.
Stayed 3 nights in Dec 2023
Response from Kelly on 31 Dec 2023
Thank You so much for the kind words. We do love Christmas and try to make all of our guests feel like family. We are so happy that you enjoyed your Christmas stay with us and we hope to see you 2024.Happy New Year

10/10 Excellent

BARBARA, CHRISTIANSBURG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn made me feel the love of Christmas and the comfort of it all.
Stayed 2 nights in Nov 2023
Response from Kelly on 7 Jan 2024
Thank you so much for a wonderful comment. We definitely love Christmas.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Christmas theme! The breakfast has every option you could think of and is a full breakfast bar!!
Stayed 5 nights in Nov 2023
Response from Kelly on 7 Jan 2024
Thank you so much for the kind words. I agree our breakfast is one of our biggest assets.

6/10 Okay

Erika

Travelled with family
The property outside was under construction so we could not go outside so I can’t give a fair review because of that. I noticed some of the decorations were dusty and although the inside was pretty and lit up the outside could have been more lit. It definitely doesn’t look as pretty as it does in the pictures. The inside was very pretty where the waiting room was however the place had a musty smell to it and the spectacular breakfast was less than pleasing. The food was buffet and certain portions were served to you like eggs, fruit, etc. There wasn’t as many options as advertised no bacon, sausage or anything. If you wanted any waffles you had to wait in line and make them yourself as well as wait in line for toast. By the time we sat down the food was cold and eggs were mushy creamy. The coffee creamers were spoiled as well. The indoor pool was awfully cloudy. Overall I think the place is overrated and over priced. Would not stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Wish the courtyard and outdoor pool weren’t under construction
Stayed 2 nights in Oct 2023

10/10 Excellent

Jerrod, Albemarle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 33 Anniversary, and it was a surprise for my wife. We will probably make this a yearly trip
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Stayed 2 nights in Oct 2023
Response from Kelly on 27 Nov 2023
Thank you so much for the kind words. We try to make everyone feel the spirit of Christmas all year long.

10/10 Excellent

edward

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The staff was very friendly and helpful. Hotel and room were clean and well maintained. It was a big hit with our girls (ages 3 & 9). They loved the free cookies and lemonade. We all loved the Breakfast. Their Christmas coffee was so good we are kicking ourselves for not buying a bag to bring home. Everything about our stay was great but the staff deserves the highest marks. From the Santa who was a true pro coaxing our youngest out of her shell with a fist bump, to our room cleaner posing our girls' stuffed bears (fresh from a nearby gift shop) on top their blankets from home with Hershey kisses all around, the bellman, front desk, breakfast crew, just literally everyone we interacted with. This place is just plain charming. We'd stay here again for sure.
Stayed 2 nights in Oct 2023
Response from Kelly on 9 Oct 2023
We are so glad you and your family enjoyed your stay. We always try to make everyone's vacation special from all areas of staff. Thank you so much for your review and we hope to see you in the near future.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Christmas lovers
This hotel was a complete Hallmark Christmas movie lovers dream!! We loved everything about our stay here and would definitely stay again. Our girls loved all the decorations and enjoyed the cookies from Santa and all the activities we could do. The hotel was super clean but undergoing renovations for the courtyard. We can’t wait to see how it looks finished. These beds are the best beds you can sleep on! Staff was great and helpful. And the location was super convenient! We are hoping to find another reason to come back and visit again! 10/10 would recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, decorated nicely. The breakfast choices were numerous and the food was very good!!! Staff was nice and very accommodating. I highly recommended this property, the Christmas decor was beautiful!!!
Stayed 3 nights in Sep 2023

8/10 Good

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decorations
Stayed 1 night in Oct 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room for my fiancée's birthday and she absolutely loved it!!! She was so happy she insisted we move. The staff was super friendly and the rooms are incredibly beautiful. Highly recommend!
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place we have ever stayed by far.
Stayed 3 nights in Sep 2023

10/10 Excellent

CHRISTINE

Stayed 3 nights in Aug 2023

10/10 Excellent

DOMINIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property with amazing staff.. would definitely recommend
Stayed 2 nights in Jul 2023

10/10 Excellent

Glen A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly magical experience, Christmas in July!
OMG! Christmas in July here was simply magical! The hotel, the room, the staff, the breakfast, the pools (yes two pools and a slide), the decorations, the location, the programs and events, and Santa! Wow! Just wow! My wife and my granddaughter absolutely loved this hotel and yes, we will go back! Highly recommend!
Stayed 4 nights in Jul 2023

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness
Christmas themed hotel with crafts, Santa, music, games, and free breakfast.
Stayed 2 nights in Jul 2023

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merry and Bright - Simply Magical
I couldn't expect how amazing this place was - simply magical! We went in July during their "Christmas in July" and took advantage of some of their festive offerings. We absolutely loved the scavenger hunts because then we got to see all the hidden displays around the property. We also did their gingerbread house making, some of their concerts and, of course, meeting Santa. Breakfast offerings provided a wide variety including an omlette station with a chef among other things. You can't help but feel merry and bright.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tracy

Stayed 2 nights in Jun 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas
I loved the Christmas theme.
Stayed 1 night in Jun 2023

10/10 Excellent

Joe

Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved the decor and very friendly staff. Excellent breakfast too.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic clean
Stayed 2 nights in May 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly environment...especially for kids. Santa sings! Perfect if you are a Christmas lover all year around.
Stayed 3 nights in May 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Also great Christmas place
Stayed 1 night in May 2023

8/10 Good

cynthia, dollard des ormeaux

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A nice Christmas hotel surprisingly Christmas decorations were clean and no dust. Cute place
Stayed 1 night in May 2023

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Kim-Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place is incredible and an attraction on its own. It is beautifully decorated!! The added touches such as warm cookies and hot apple cider just add to the experience. The breakfast is delicious. Santa showing up was a delight for all of the kids staying there. I would highly recommend this hotel to all travelers with kids or who love Xmas!!
Stayed 2 nights in Mar 2023

10/10 Excellent

Barnnie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and extremely clean. The property is just beautiful.
Stayed 2 nights in Mar 2023

8/10 Good

Patrick, Orleans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and some really nice touches that went above and beyond…cookies in the evening, visit with Santa, 24hr pool, and Christmas Decor that went above and beyond. A bit disappointed that we could not find a table for breakfast…it was just so just too full.
Stayed 1 night in Mar 2023

10/10 Excellent

Suanne

Liked: Staff & service, property conditions & facilities
Beautifully decorated and cozy. When we opened the door to our room we were greeted by soft Christmas music and a yulelog. Santas live concert was extremely magical! Overall an excellent visit!
Stayed 1 night in Mar 2023

10/10 Excellent

Trish

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I absolutely loved our stay here! It was a beautiful experience and I can't wait to come back again soon!
Stayed 1 night in Mar 2023

10/10 Excellent

Frank

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property extremely clean and staff couldn’t have been nicer.
Stayed 1 night in Jan 2023

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! It was beautiful, unique, pleasant, great atmosphere, loved our room and all the decorations!
Stayed 1 night in Sep 2022

10/10 Excellent

Hsing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love Christmas you must stay here.
Stayed 1 night in May 2022

10/10 Excellent

MARTA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the theme. We enjoyed the pool and breakfast was delicious.
Stayed 1 night in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Pigeon Forge to stay
We only stay here when we go to Pigeon Forge the rooms are nice,quite, and clean. The place is always decorated beautifully. The staff is the best, always friendly and helpful.
Stayed 1 night in Feb 2022

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about it. It was a wonderful experience!
Stayed 2 nights in Jan 2022

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful hotels I have stayed in. The decor is lovely and it puts you in a great mood! I would recommend to anyone and plan on coming back.
Stayed 2 nights in Sep 2021

10/10 Excellent

Sharan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021