Gambir Holidays from £777

Was good perfect location

I typically choose hotels that maintain the highest standards of luxury and service, so I was genuinely surprised and disappointed by my experience at this property. In my opinion, it did not meet the expectations of a 4½-star hotel. One of the most frustrating issues was the condition of our room. The shower drain became clogged not once, not twice, but three separate times during our stay. This should have been permanently resolved after the first report, yet it continued to be a recurring problem. The level of service was equally disappointing. During dinner, we waited nearly two hours to be served. Even more concerning, my daughter’s meal arrived approximately 45 minutes before mine, making it impossible for us to enjoy our dinner together. Throughout the evening, we repeatedly had to flag down waitstaff just to receive basic attention. When I expressed my concerns at checkout, the response was simply an apology along with an offer to upgrade me if I chose to return in the future. While I appreciated the apology, I found this resolution inadequate. I believe the focus should have been on ensuring guests receive the level of service and accommodations expected during their current stay, rather than offering incentives to return after such a disappointing experience. Unfortunately, this stay fell well below the standards I expect from a hotel of this rating, and I cannot recommend it based on my experience.