Front of property – evening/night

Reviews of Melia Paris La Defense

4 out of 5
Melia Paris La Defense
3 Boulevard de Neuilly, Courbevoie, Hauts-de-Seine

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews" "
Rating 8 - Good. 306 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and updated property. Staff was excellent. The complementary 1st and last night treats were a nice touch.
Stayed 7 nights in Mar 2024
Response from Mélia Paris la Défense on 1 Apr 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

8/10 Good

Razieh

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 4 nights in Mar 2024
Response from Mélia Paris la Défense on 25 Mar 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

10/10 Excellent

L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful specially Ava:)
Stayed 3 nights in Mar 2024
Response from Mélia Paris la Défense on 18 Mar 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not good at all dirty bathrooms they don’t have windows to refresh the oxygen the room are smelly to very limited parking…
Stayed 5 nights in Feb 2024
Response from Mélia Paris la Défense on 26 Feb 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management. Best regards, Guest Experience Team.

10/10 Excellent

Brenda

Liked: Amenities, property conditions & facilities
The media la defense was beautiful staff were lovely but it was expensive in the skybar really expensive
Stayed 4 nights in Jan 2024
Response from Mélia Paris la Défense on 25 Jan 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from Mélia Paris la Défense on 9 Jan 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

10/10 Excellent

Tonci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Mélia Paris la Défense on 3 Jan 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. In order to achieve the best satisfaction of our guests we value opinions like yours that will help us improve on a daily basis. Our aim is to deliver unforgettable experiences and with feedbacks like yours we are able to work on those details that at the end of the day will make the difference. Best regards, Guest Experience Team

10/10 Excellent

Benjamin

Business traveller
Liked: Amenities, property conditions & facilities
Great
Response from Mélia Paris la Défense on 3 Jan 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Mélia Paris la Défense on 3 Jan 2024
Dear customer, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Guest Experience Team

2/10 Terrible

Ouehbi

Stayed 1 night in Nov 2023
Response from Mélia Paris la Défense on 8 Nov 2023
Dear Customer,We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. Could you please detail the issues you may have encountererd during your stay. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management. Best regards, Guest Experience Team

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mélia Paris la Défense on 13 Oct 2023
Dear customer, We would like to thank you for taking the time to share your comments with us. In order to obtain the best satisfaction from our customers, we appreciate opinions like yours which will help us to improve our services on a daily basis. Our goal is to provide unforgettable experiences and with feedback like yours, we will be able to work on all those details that make the difference. Best regards, Guest Experience Team

10/10 Excellent

Mohamed halim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Sophia at th front desk was extremely helpful
Stayed 1 night in Oct 2023
Response from Guest Experience Department on 4 Oct 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023
Response from Mélia Paris la Défense on 24 Sept 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

8/10 Good

Emmanuelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Mélia Paris la Défense on 24 Sept 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

10/10 Excellent

Mosart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mélia Paris la Défense on 21 Sept 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the quality of the hotel and everything was fine. The only minor complaint was with the elevators and key cards....had to get the cards reset a fee times. Also the hotel should provide washcloths.
Stayed 5 nights in Sep 2023
Response from Mélia Paris la Défense on 21 Sept 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

10/10 Excellent

Sebastisn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mélia Paris la Défense on 21 Sept 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

2/10 Terrible

abdou

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place
Stayed 4 nights in Aug 2023
Response from Mélia Paris la Défense on 21 Sept 2023
Dear Customer,We thank you for your valuable comment about the hotel. We are deeply sorry your experience didn't meet your expectations and would like to apologize about that. Would you like to elaborate on which points we failed. We would like to offer you a special service if you are ever coming back to the hotel. Best regards,Guest Experience Department

10/10 Excellent

Chikezie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and spacious rooms
Stayed 1 night in Aug 2023
Response from Mélia Paris la Défense on 21 Sept 2023
Dear Customer, We would like to thank you for taking the time to share your valuable comments with us. We read every word with the pleasure of knowing that we gave you an experience that lived up to your expectations. We will be delighted to welcome you again in the near future and do not hesitate to contact us before your arrival for any request, it will be a great pleasure for us to help you. Sincerely, Guest Experience Team.

10/10 Excellent

Mountaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience Department on 20 Sept 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

10/10 Excellent

Isaac

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and services
Stayed 2 nights in Aug 2023
Response from Guest Experience Department on 20 Sept 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

10/10 Excellent

Shant

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful property. Very friendly and professional staff. We loved our stay at this hotel. Staff was very accommodating and Helpful as this was our first time in Paris. Stunning and perfect location. Easy to get to popular attractions.
Stayed 1 night in Aug 2023
Response from Guest Experience Department on 20 Sept 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

8/10 Good

Arash

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No body lotion in the rooms
The hotel is good , though bear in mind that downside of the hotel is there isn't any body lotion in the room, extremely annoying!
Stayed 3 nights in Jul 2023
Response from Guest Experience Department on 20 Sept 2023
Dear customer,We would like to thank you for taking the time to share your valuable comments with us. In order to obtain the best satisfaction from our customers, we appreciate opinions like yours which will help us to improve our services on a daily basis. Our goal is to provide unforgettable experiences and with feedback like yours, we will be able to work on all those details that make the difference. Best regards,

8/10 Good

ihor paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the close proximity to the main metro line. Will consider the hotel again in the future.
Stayed 6 nights in Jul 2023
Response from Guest Experience Department on 18 Jul 2023
Dear customer,We would like to thank you for taking the time to share your valuable comments with us. In order to obtain the best satisfaction from our customers, we appreciate opinions like yours which will help us to improve our services on a daily basis. Our goal is to provide unforgettable experiences and with feedback like yours, we will be able to work on all those details that make the difference. Best regards,

4/10 Poor

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from Guest Experience Department on 4 Jul 2023
Dear customer,Melia Paris La Défense warmly thanks you for this rating shared by you on our page.Know that it was a real pleasure to welcome you among us.We will be more than happy to welcome you back soon.Kind regards,

10/10 Excellent

Valrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to public transportation.
Stayed 3 nights in May 2023

10/10 Excellent

Diana

Stayed 7 nights in May 2023
Response from Guest Experience Department on 4 Jul 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

6/10 Okay

Hani

Liked: Cleanliness
Disliked: Staff & service
Overall, the hotel is having a major opportunities in two key areas. 1) the staff was careless. We have booked a taxi to airport and confirmed twice. Yet, they said there was no booking only 15 mins before our time to leave to airport. 2) the water pressure in bathroom was a total suffering.
Response from Guest Experience Department on 15 Jun 2023
Dear customer,We would like to thank you for taking the time to share your valuable comments with us. In order to obtain the best satisfaction from our customers, we appreciate opinions like yours which will help us to improve our services on a daily basis. Our goal is to provide unforgettable experiences and with feedback like yours, we will be able to work on all those details that make the difference. Best regards,

2/10 Terrible

ETIENNE

Liked: Property conditions & facilities
Disliked: Staff & service
No time to waste
Stayed 4 nights in May 2023
Response from Guest Experience Department on 15 Jun 2023
Dear Customer,We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. We are deeply sorry to hear that you didn’t have any hot water and that the heater was not working properly. We took this in note and assure you this won’t happen again. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management.

2/10 Terrible

ETIENNE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Sure
Stayed 3 nights in May 2023
Response from Guest Experience Department on 15 Jun 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. We are deeply sorry to hear that you didn’t have any hot water and that the heater was not working properly. We took this in note and assure you this won’t happen again. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management.

2/10 Terrible

Ephrem

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Experience Department on 15 Jun 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. We are deeply sorry to hear that you didn’t have any hot water and that the heater was not working properly. We took this in note and assure you this won’t happen again. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management.

10/10 Excellent

Chanel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had heard stories from people about how dirty and unsafe Paris can be. My experience was the totally opposite! This place was clean and beautiful including the surrounding area. The staff members that greeted us during check in/out were fantastic. The location is very close to metro which allows you access the entire area of Paris. I would stay here again hands down!
Response from Guest Experience Department on 15 Jun 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

4/10 Poor

Claudio

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2023
Response from Guest Experience Department on 15 Jun 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. We are deeply sorry to hear that you didn’t have any hot water and that the heater was not working properly. We took this in note and assure you this won’t happen again. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management.

10/10 Excellent

Armine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, eager to help, especially Olivia:). The room was very clean and bed was very comfortable to sleep.
Stayed 1 night in Apr 2023
Response from Guest Experience Department on 15 May 2023
Dear Armine,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

10/10 Excellent

Kashiku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
We loved it and looking to come back again
Stayed 2 nights in Apr 2023
Response from Guest Experience Department on 15 May 2023
Dear Mr Kashiku,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

10/10 Excellent

Prasad, San Ramon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel.
Stayed 8 nights in Apr 2023
Response from Guest Experience Department on 11 Apr 2023
Dear Mr Prasad,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

10/10 Excellent

Prasad, San Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2023
Response from Guest Experience Department on 11 Apr 2023
Dear Mr Prasad,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

10/10 Excellent

Ollie

Stayed 1 night in Mar 2023
Response from Guest Experience Department on 11 Apr 2023
Dear Mrs.Ollie,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building and room was spaciious. Hair drier was fiddly.
Stayed 3 nights in Feb 2023
Response from Guest Experience Department on 11 Apr 2023
Dear customer,We would like to thank you for taking your time and sharing your valuable comments with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,

8/10 Good

jean claude

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Guest Experience Department on 6 Mar 2023
Dear customer,Melia Paris La Défense warmly thanks you for this rating shared by you on our page.Know that it was a real pleasure to welcome you among us.We will be more than happy to welcome you back soon.Kind regards,

2/10 Terrible

Sangeetha

Business traveller
Disliked: Staff & service
Bad maintainence and Front desk
I changed room 3 times 1 - Heater was not working 2 - Shower / Hot water not working 3 - Again hot water not working
Stayed 6 nights in Dec 2022
Response from Mélia Paris la Défense on 2 Mar 2023
Dear M. Sangeetha,We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Melia Hotels International. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. We are deeply sorry to hear that you didn’t have any hot water and that the heater was not working properly. We took this in note and assure you this won’t happen again. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management. Best regards,Guest Experience Team

4/10 Poor

jean claude

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Bad service for the price
No hot water at all in my room at 7 am ! And solution proposed has been to go one floor down to take a shower ! Crazy! Nobody apologize ! Just incredible For 200€ hôtel not acceptable
Stayed 4 nights in Feb 2023
Response from Mélia Paris la Défense on 21 Feb 2023
Cher Monsieur Jean Claude,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de vos précieux commentaires. Nous regrettons profondément que votre expérience n'ait pas été à la hauteur de vos attentes et certainement pas à la hauteur des standards de Melia Hotels International. Sachez que nous avons pris très au sérieux votre expérience et que le nécessaire a été fait et que vos commentaires ont été partagés avec les responsables des départements concernés ainsi qu'avec notre Direction pour éviter des situations comme celles que vous avez vécues. Nous espérons que dans un proche avenir, vous nous donnerez la chance de vous accueillir à nouveau afin de vous faire ressentir le véritable service Melia Hotels International tel que prévu par notre direction.Cordialement,Guest Experience Team

8/10 Good

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leo the receptionist was amazing. He provided us an amazing service, was very helpful and smiling.
Stayed 2 nights in Jan 2023
Response from Mélia Paris la Défense on 1 Feb 2023
Dear Olivia,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,Guest Experience Team.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Melia Paris La Défense on 20 Dec 2022
Dear James,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,Guest Experience Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Guest Experience Department on 15 Dec 2022
Dear Guest, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,Guest Experience Team

8/10 Good

Nailah, Chevy Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Guest Experience Department on 6 Mar 2023
Dear customer,Melia Paris La Défense warmly thanks you for this rating shared by you on our page.Know that it was a real pleasure to welcome you among us.We will be more than happy to welcome you back soon.Kind regards,

10/10 Excellent

Sammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd visit and still great service
Quick and easy checkin with a very helpful and friendly staff
Stayed 2 nights in Nov 2022
Response from Guest Experience Department on 18 Nov 2022
Dear Sammy,We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,Guest Experience Team

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Guest Experience Department on 6 Mar 2023
Dear customer,Melia Paris La Défense warmly thanks you for this rating shared by you on our page.Know that it was a real pleasure to welcome you among us.We will be more than happy to welcome you back soon.Kind regards,

10/10 Excellent

Manto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Nov 2022
Response from Guest Experience Team on 15 Nov 2022
Dear Manto,We would like to thank you for taking your time and sharing your valuable comments with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,Guest Experience Team

10/10 Excellent

JUAN

Very good
Stayed 2 nights in Dec 2021
Response from Guest Experience Team on 16 Nov 2022
Dear Juan,We would like to thank you for taking your time and sharing your valuable comments with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you.Best regards,Guest Experience Team