Hiking

Reviews of Victoria Hotel

3 out of 5
Victoria Hotel
Queen Street, Eyre Square, Galway

Reviews

8.0

Very good

Rating 10 - Excellent. 337 out of 933 reviews" "
Rating 8 - Good. 350 out of 933 reviews" "
Rating 6 - Okay. 159 out of 933 reviews" "
Rating 4 - Poor. 55 out of 933 reviews" "
Rating 2 - Terrible. 32 out of 933 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

PAUL

Good option for the centre of Galway
Stayed 1 night in Mar 2024
Response from Victoria Team on 18 Mar 2024
Thank you for your kind review. We hope to have the opportunity to welcomie you to back to Victoria Hotel soon.

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Feb 2024
Response from Victoria Hotel Team on 18 Mar 2024
Thank you for your kind review. We hope to have the opportunity to welcomie you to back to Victoria Hotel soon.

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for your lovely review. We hope to welcome you to Victoria Hotel again in the near future.

8/10 Good

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities
Would like to thank the very amazing Dervla who made our stay so friendly and homely and welcoming from the moment we met her. My sister and myself were down for the night and because of Dervla we would have no hesitation in returning. The hotel is newly refurbished and beautifully done but still quite dark inside but Dervla brightened it up so much. Without her there it would not have been a very welcoming visit.
Stayed 1 night in Feb 2024
Response from Victoria Hotel Team on 18 Mar 2024
Thank you for your kind review. We will pass your lovely comments on to Dervla. We hope to have the opportunity to welcomie you to back to Victoria Hotel soon.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff where friendly
Stayed 5 nights in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Very comfortable and easy walking distance to everything!
Stayed 3 nights in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your review

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before as it is very convenient and we got a good deal
Stayed 1 night in Jan 2024
Response from Aimee Nolan - Front Office Manager on 11 Jan 2024
Hi Maggie,Thank you so much for taking the time to leave us a review.We look forward to welcoming you back to Victoria Hotel during your next visit to Galway.Warm regards,Victoria Hotel Team.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
The Victoria has a perfect location. Just off the main shopping square. It was convenient yet quiet. Food was great and the staff amazingly helpful
Stayed 3 nights in Dec 2023
Response from Victoria Hotel Team on 11 Jan 2024
Hi Marilyn,Thank you so much for your kind words about your time with us.I am delighted to know that you enjoyed your stay, I will be sure to pass your lovely comments on to our staff.I hope we have the pleasure of welcoming you back to Victoria Hotel in the near future.Warm regards,Victoria Hotel Team.

10/10 Excellent

Gemma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to train station and only a few mins for Eyre Square, order pizza in bar for kids all said it was delicious. Staff all very friendly. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from The Victoria Team on 24 Dec 2023
Hi Gemma,Thank you for this excellent review! We pride ourselves on our central location and are happy you found everything within walking distance. Thank you for your kind words and we will pass on the compliments to our staff :) We are looking forward to you staying with us again soon!

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Room was clean and comfortable. Staff friendly and good at their jobs. Restaurant/bar service ok only. Food was not the best I’ve had but ok
Stayed 2 nights in Dec 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for sharing a review of your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. I am so sorry to hear that while the service and atmosphere were great, we didn’t meet your expectations when it came to food and drinks. Please don’t ever hesitate to let our team knowif something’s not exactly right. We hope next time you come, the food will blow you away!

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

8/10 Good

MDUDUZI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 11 Jan 2024
Hi Tara,Thank you so much for taking the time to leave us such a high rating.I hope we have the pleasure of welcoming you back to Victoria Hotel in the near future.Warm regards,Victoria Hotel Team.

6/10 Okay

Joanna

Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Staff very friendly. Will definitely be back again.
Stayed 1 night in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel and we will pass on the compliments to the staff! We look forward to having you stay with us again!

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location excellent. Could do with better quilts.
Stayed 1 night in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for providing feedback on your recent experience at The Victoria Hotel. We would agree our central location is one of our many merits. Thank you for bringing up your concerns about our quilts, we will definately look into it but if you have any concerns on the day, please don't hesitate to reach out to our team, as we are more than happy to help!

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to all the shops and restaurants. Quiet rooms at night. Restaurant was very good.
Stayed 2 nights in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for sharing this positive review. We pride ourselves on our location here in Galway and are grateful how central it is. We are pleased you found your room quiet and enjoyed yourselves in our restaurant! Thank you again for choosing us and we hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot!
Great little place, convenient location, would stay again!
Stayed 1 night in Nov 2023
Response from Victoria Hotel Team on 17 Nov 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future.

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located good food and services didn’t like that the bar had extremely noisy music on Saturday night had to leave because of it Friday night was very entertaining
Stayed 2 nights in Nov 2023
Response from Aimee Nolan - Front Office Manager on 23 Nov 2023
Hi Ray,Thank you so much for taking the time to leave us a review. I am glad to know that you enjoyed your stay with us. I will be sure to pass your feedback about the DJ we had on Saturday's on to our Hotel Manager.I hope we have the pleasure of welcoming you back to Victoria Hotel when you next visit Galway.Kindest regards,Victoria Hotel Team.

8/10 Good

Janet L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach walk
Great stay except the hot water was slow coming from the faucet. Old with character. Beds and pillows very comfortable. Staff was super friendly, helpful and entertaining. Nice location near the beach and excellent price which included breakfast.
Stayed 1 night in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Many thanks for your exceptional rating! It is always so pleasing to hear when a guest had an excellent stay at The Victoria Hotel. Like you mentioned, our Hotel has character, namely part of the medieval old city-wall being part of our restuarant, Queen Street. Our staff strives to excel in their service and will be delighted to hear your feedback.Thank you again for choosing us and we hope to see you back in the future!

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Victoria Hotel Team on 6 Nov 2023
Hi Yasmin,Thanks for choosing The Victoria Hotel !looking forward to see you in the near future .

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Wonderful breakfast. Very nice staff. Good place for dinner and/or a drink. Very comfortable beds. Excellent area to stay in Galway.
Stayed 2 nights in Oct 2023
Response from Victoria Hotel Team on 2 Nov 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms needed a bit of updating but it was clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Victoria Hotel Team on 2 Nov 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your review and we look forward to welcoming you again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel staff was very friendly and room overall was okay. The space is quite small and the cleanliness could have been better for the price we paid.
Stayed 3 nights in Oct 2023
Response from Victoria Hotel Team on 29 Oct 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes,

10/10 Excellent

Jennifer

Liked: Staff & service
Not the cleanest hotel
Arrived to lift not working. Receptionist not over friendly. Hotel did smell old and bad smell from a old over used hoover. On checking into our room it was not cleaned properly. There was a almond nut sitting at the side of the bed
Stayed 2 nights in Oct 2023

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Great location. Was very close to city centre and could walk everywhere. Rooms were nice and clean
Stayed 2 nights in Oct 2023
Response from Victoria Hotel Team on 29 Oct 2023
Good Afternoon, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes,

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying one night
Brilliant hotel staff very friendly. Beautiful breakfast
Stayed 1 night in Oct 2023
Response from Victoria Hotel Team on 29 Oct 2023
Hello, and thank you so much for taking the time to leave us some feedback! We're delighted to hear you enjoyed your time with us, as well as the food in Queen Street! I've passed your comments onto the rest of our team, who all enjoyed having you. Thank you again, and we hope you'll stay with us again in the future!Kindest regards

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for us.
This hotel was perfect for my sister and I. Clean rooms and ensuite bathroom. Location of outlets - good (near the bed). Kettle in room with coffee. Front desk was knowledgeable and helpful with restaurant recommendations and other info. Good breakfasts and a restaurant in the hotel for convenience on our full days. Convenient location - just off Eyre Square, near the taxi ranks and the Aran Island shuttle stop. I couldn’t ask for anything more.
Stayed 4 nights in Oct 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent, very close to the station and shops. Also for pickup points for local bus tours, eg: to the cliffs of Moher, Aran Islands etc. The breakfast was excellent value at 12 euro per head. Rather than a buffet, you place an order and it is prepared fresh for you. There were healthy options, including vege or vegan for those not wanting lots of bacon, sausage etc. After that breakfast, only a light lunch is needed. Other dining options also good.
Stayed 3 nights in Oct 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Sandra, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023
Response from Aimee Nolan - Front Office Manager on 20 Oct 2023
Hello Sandra and thank you for taking the time to leave us such a glowing review.We hope to have the pleasure of welcoming you back to Victoria Hotel Galway in the near future.Warm regards,

10/10 Excellent

Avril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location near Eyre Square and Latin Quarter, but set off so that it's quiet with easy walking access to those areas. Parking is in a nearby parking garage, a little far if you've got luggage, but better than street parking. It's easy to drive to the parking garage after you drop off your luggage. Clean rooms, quiet hotel.
Stayed 2 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Mike

Stayed 1 night in Oct 2023
Response from Chloe on 5 Nov 2023
Thank you for your 5/5 review. We hope to welcome you back to Victoria Hotal again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return.
Lots of rain when we were there. Staff was professional and friendly. Parked car and we’re able to walk to most everything. So location is great. Would have liked to have a mirror in the bedroom. No plug in the bathroom to blow dry or curl hair. Only had appetizer at the restaurant there and it was good. Very nice bar.
Stayed 3 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and helpful, good staff
Stayed 1 night in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Nedly

Stayed 1 night in Oct 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

4/10 Poor

Joel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay there again.
Location good but access terrible. No on site parking. Lots of big tour buses and public buses and traffic all around front door makes unloading your difficult. Smoking area at front door so steel smoke immediately as enter hotel. Flushing toilet sends water into bathtub. Bathtub around drain discolored and brown. The reading lights on each side bed don’t work. Room extremely small and initially had room with no window, but got changed to another small room with window. Staying in 15 hotels in Ireland - this was worst, and more expensive that other nicer hotels Ireland.
Stayed 2 nights in Sep 2023

8/10 Good

rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent All Rounder Choice
The first impression of the hotel was that it is in an excellent location for everything in the centre of town. The staff are welcoming and the interior appearance is pleasant. One strange thing eas that although the full Irish breakfast looked the part it was remarkably tasteless ! Sausages excepted.
Stayed 2 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

6/10 Okay

Alison

Travelled with group
Liked: Staff & service, amenities
The Victoria Hotel was at a perfect location for a one night stay. It was in walking distance to Shop Street and the pubs. I do have to say the pillows and sheets were stained when we got into the room, which was a little off setting. It was also very hot in the rooms. Continental breakfast was slim pickings, but the food that we grabbed was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Bernadette

Stayed 2 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay. The front desk and breakfast staff were very attentive and friendly.
Stayed 4 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

8/10 Good

David C

Liked: Cleanliness, staff & service
Good location, need to clean better
No thermostat in room and it was hot. Hair on the wall in the shower. Great location though and the lobby was beautiful.
Stayed 2 nights in Sep 2023
Response from Victoria Hotel Team on 24 Oct 2023
Hi,Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Galway. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes, Victoria Team .

10/10 Excellent

JOHN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from David Brickland on 16 Sept 2023
Hi John,Thank you for your lovely review, we look forward to welcoming you back again in the future.Kind Regards,David

6/10 Okay

Julianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and nice, however we couldn't sleep at all one night as the pub downstairs had a piano player and all the drunk patrons sitting outside (just under the windows) singing loudly and off-key for hours. We asked to be moved and were told there were no other rooms available and that they would speak to the manager. We heard nothing back. The breakfast was okay, but not great. Every other breakfast we had in 2.5 weeks was better. Would not stay here again.
Stayed 2 nights in Sep 2023
Response from David Brickland on 16 Sept 2023
Hi Julianne,Thank you for taking the time to leave us your review, we truly appreciate your feedback. We are sorry to hear that this group affected your time here in the hotel. I will address this with the team to ensure situations such as this are handled in the correct way going forward. Thank you once more, we hope to welcome you back again in the future.Kind Regards,David

8/10 Good

Amanda

Stayed 1 night in Sep 2023
Response from Aimee Nolan - Front Office Manager on 23 Oct 2023
Hi Amanda,Thank you so much for taking the time to leave us a review.We hope to have the pleasure of welcoming you back to Victoria Hotel Galway during your next visit to Galway.