Disappointing. Greeted by stone cold front desk reception. No greetings, let alone conversations. Certainly suitable for a morgue position. We were on the executive floor, great room with truly awesome views. But the executive lounge has only a coffee machine, nothing else, there should be snacks. Period.
However, there were other staff that were helpful. After making several enquiries, I was told that some wine, beers and soft drinks would be made available at 6pm - not many seemed aware. This should have been told at check-in.