Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from WA

Highlight was breakfast

Posted 26-May-2016
The front desk staff was stiff. The rooms need refreshing I.e nail holes in walls filled, paint walls, fresh cocking around tub, carpet cleaning. The entire room could use a deep clean. The beds were okay. Our favorites part of the stay was the breakfast a buffet which included a hot breakfast. And the restaurant staff was friendly and attentive,
4out of 5
by A verified traveller from Canada

Good overall hotel

Posted 21-May-2016
Pros: General overall cleanliness and comfort
Cons: More regular cleaning of dining room walls
Location: Fairly convenient location - easy walk downtown yet outside the noisy core. Nearby there is a nature park, the university, and a shopping mall.
Hotel is generally clean and comfortable, staff is friendly and helpful. Hotel is about a 15-20 minute walk to the downtown core, but a bus is available right outside your door that is direct to downtown if this walk is too much. I would recommend walking if you are heading downtown during the rush hour as the bus crawls and is extremely hot. Breakfast was a full and hot buffet though several items could be ordered from the kitchen as well. The buffet was generally good but the items off the menu left a bit to be desired. I would simply stick with the buffet. My only real negative comment was that the walls in the dining room need more regular cleaning as it is a bit of a turnoff for those who are eating to see dried spills on the walls beside them.
5out of 5
by A verified traveller from australia

A Hidden Gem of a Hotel

Posted 20-May-2016
Pros: Genuine friendly approach of the staff and the cleanliness of the facilities.
Cons: Nothing comes to mind
Normally staying at international group hotels I was not expecting much from this hotel. It proved to be an unwarranted preconception. This hotel easily competes with the larger chains only with genuine concern for its customers. Friendly staff, very clean well appointed room with modern bathroom, great bar food and breakfast, and a comfortable good nights sleep. What more could you ask for.
5out of 5
by A verified traveller from New York, NY

Great hotel, 20-min walk from downtown Galway

Posted 16-May-2016
Pros: Spacious room, comfortable beds
Cons: Location: it's a 20-min walk to downtown
Location: Close to shopping centers
Very comfortable hotel, with spacious rooms, great beds, clean bathroom, quiet, free parking and free breakfast - would not hesitate booking again next time I am in Galway.
5out of 5
by A verified traveller from Australia

Ireland Trip

Posted 10-May-2016
Pros: Everything
Cons: Nothing
Location: Very handy to all sights in area with good parking.
When we walked in there was a bit of a mix up with our booking and as a result were upgraded to the honeymoon suite, which, of course, was wonderful. A beautiful room with spa bath in ensuite. We were very comfortable there.
3out of 5
by A verified traveller

Very centrally located

Posted 09-May-2016
Very expensive as the room rate does not include breakfast
4out of 5
by A verified traveller from Minneapolis

Hotel staff was very friendly

Posted 09-May-2016
Efficient check in process. Very friendly staff at reception as well as restaurant.
4out of 5
by A verified traveller

Lovely hotel

Posted 21-Mar-2016
Lovely hotel, great food and very friendly staff! Would stay here again :)
5out of 5
by A verified traveller from South England

Great hotel central to city

Posted 19-Mar-2016
Pros: Central location; not right in the city of Galway but just a mile out, so quiet but accessible. Close to Wild Atlantic Way which is stunning.
Cons: Bedroom very comfortable but could do with an update at some point.
Location: Easy access to Galway as well as Galway Crystal which is well worth a visit. Wild Atlantic Way is fantastic. Beautiful with lots of access points.
Easy to find from Shannon Airport. Plenty of on-site parking. Reception staff very welcoming. Large double bedroom, very comfortable bed and clean bathroom. Breakfast - full Irish as well as continental. Great selection of food. Again, staff very friendly and helpful.
Comment from Hotel Management
27-Apr-2016 by Guest Rel, Hotel Management
Dear Deb Delighted to hear you enjoyed your stay.. Thanks for the lovely comments. Kind regards..
4out of 5
by A verified traveller from Herzlake

Sehr gemütlich

Posted 13-Mar-2016
Ein gemütliches und schönes Hotel mit wirklich sehr netten Personal! Wir können es auf jeden Fall weiterempfehlen! Frühstück könnte etwas abwechselungsreicher sein, aber das was da war, war frisch und lecker! Gerne wieder!!!