Ratings based on 504 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Staff was wonderful

Posted 17-May-2017
Very one acted as we a group of four were the most important people in the world.
4 out of 5
Recommended
for Everyone
by A verified traveller

Easy access to the town

Posted 16-May-2017
Nice hotel, good parking, most comfortable bed ever, slept so well
2 out of 5
by A verified traveller from Florida

Beware of live music in bar and wedding receptions

Posted 14-May-2017
Pros: Staff were friendly and accommodating. Rooms clean and comfortable once the bass from the music stopped. Breakfast was good.
Cons: Management needs to reconsider their priorities of guests' comfort and ability to get a good night's sleep over any wedding sideline business.
Location: Galway downtown was lovely with lots of eateries and shopping. Enjoyed tea at Cupan Tae.
My husband and I were visiting Ireland for the 1st time and traveling with my son and his girlfriend who moved there over a year ago. I booked 2 rooms for a 1 night stay (Friday) and was advised of the hotel renovations ahead of time. The staff were pleasant and the rooms clean and comfortable. When we left for dinner in downtown, there was a wedding reception underway. When we got back around 9:30, all I could hear was the live music with the bass beat carrying into the room (on 1st floor over the wedding reception). My son went down to reception to inquire and was informed that the music in the bar would be over by 12:30. He went down to complain again when the music didn't stop and was told about the wedding reception, which continued until 2:00. We were able to sleep after that stopped. The construction noise, if any, did not bother us. The kicker was that this was the 2nd night in a row (different hotels), where we were kept awake until 2:00 in the morning due to live music at a wedding reception. Since we were traveling, we needed our sleep. I feel the first obligation of a hotel is to see to their guests' sleeping comfort, not serving as a wedding venue to that detriment. I complained upon check-out and was given a discount on the stay, but I can't recommend this hotel nor will I ever stay here again. My son feels the same and this hotel has lost all future business with him and visiting family & friends.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel if you have a car

Posted 29-Apr-2017
Pros: Service Breakfast Quiet
Cons: Wash cloths in the room Fridge in room/mini bar
Location: Bit of a hike from the city centre. Grocery stores nearby.
Fantastic service and great breakfasts. Was able to get great advice on tours and get pick up by the tour at the doors.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel only 15min walk from the city.

Posted 24-Apr-2017
Myself and my girlfriend stayed for 2 nights. Upon arrival we were late checking in (7pm) and as a result did not have enough time to make it to the city for dinner. The hotel staff were happy to accommodate us with a beautiful meal, all 5 mins before they closed. The hotel itself is beautiful with large rooms and only 15mins from Galway city.
4 out of 5
Recommended
for Everyone
by A verified traveller from Mercer Island, WA

Great staff. Nice room. Location ?

Posted 22-Apr-2017
The hotel is going through a renovation. That said it was very easy to maneuver and quiet. The staff is incredible. Had our laundry done for us and back quickly smelling fresh and folded! The room and bathroom were clean and spacious! Great directions from the staff for easy navigation in Galway. Also easy travel from the hotel to spots north and south. Breakfast was incredible!
5 out of 5
Recommended
for Everyone
by A verified traveller

Superb hotel in a great location

Posted 27-Mar-2017
Pros: Couldn't fault anything
Location: On the outskirts of the city but easy access to main thoroughfare. Quiet location.
Easy to find, quick check-in, beautiful clean spacious room & bathroom. Fabulous food. Great Breakfast. What more can one say, will definitely recommend and would stay again
5 out of 5
by dean

This traveller left a rating score only Posted 25-Mar-2017 on Hotels
5 out of 5
by Michael

This traveller left a rating score only Posted 20-Mar-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

pleasant stay, pleasant staff

Posted 16-Mar-2017
Pros: The choice of gluten free food and the pleasantness of the staff
Cons: Hard to get the temperature just right in the shower
Location: The hotel is only a couple of minutes drive or about 20 minutes walk to the centre of Galway where there is shopping and plenty of entertainment
Although there is a renovation job going on at present, it did not affect the excellent service provided in this hotel. Food is excellent and staff are pleasant and helpful.