Reception

Reviews of Harbour Hotel

4 out of 5
Harbour Hotel
New Dock Road, Galway City, Galway, Galway

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1007 reviews" "
Rating 8 - Good. 369 out of 1007 reviews" "
Rating 6 - Okay. 95 out of 1007 reviews" "
Rating 4 - Poor. 30 out of 1007 reviews" "
Rating 2 - Terrible. 9 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael, WRIGHTSVILLE BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and updated. The hotel is best for travelers and not vacationers.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Mar 2024

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities
Great location. Very convenient when visiting the Latin Quarter. Overall good experience. Little quirks, such as broken tv and our two family rooms being on different floors, knocked a star off for me.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and welcoming. We had a lovely stay!
Stayed 3 nights in Feb 2024
Response from Tracey K on 21 Feb 2024
Thank you Kathryn for your wonderful review of your recent stay at the Harbour, I will ensure to pass on your review to all the team. We hope to have the opportunity to welcome you back to the Harbour in the near future. Kind regards, Tracey KeenanOperations Manager

8/10 Good

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really lovely. It’s a beautiful property and is really confidently located in town. The wifi at the hotel was very weak in the room. The additional breakfast for 13 euros was very good. Continental breakfast and then they can make eggs/sausage/ oatmeal fresh. Would recommend to anyone for a weekend get away in Galway
Stayed 3 nights in Jan 2024
Response from Tracey K on 5 Feb 2024
Thank you Megan for your review of your recent stay at the Harbour, I will ensure to pass on your review to the team. We hope to have the opportunity to welcome you back to the Harbour in the near future. Kind regards,Tracey KeenanOperations Manager

6/10 Okay

Christopher, Fort Wayne

Travelled with family
Liked: Cleanliness
People were nice. Room was good but small. Clean rooms and overall property. I did find it weird they wanted you to pay for everything up front. There wasn't a room charge option. For example, calling down at night to reserve for breakfast the next morning, they wanted you to come down and pay then, not the next morning at breakfast. Wifi was very spotty. Dropped constantly from my room. Also, one day was a wash because of weather. It was a very boring day killing time. Should have a Netflix option on the TV.
Stayed 3 nights in Jan 2024
Response from Tracey K on 27 Jan 2024
Thank you Christopher, for taking the time to share your feedback with us. I am grateful for all feedback as it allows me to constantly monitor and review our procedures and practices. We look forward to welcoming you back to the Harbour again, very soon! Kind regards Tracey Keenan

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tracey K on 27 Jan 2024
Thank you Tamara for submitting a review. We hope to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey Keenan

8/10 Good

Sheila, Raleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tracey K on 27 Jan 2024
Thank you Sheila for taking the time to share your feedback following your recent stay. We hope to have the opportunity to welcome you back to the Harbour Hotel in the future. Kind regards, Tracey Keenan Operations Manager

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very walkable to main shopping and eating areas. Hotel was clean. Room was comfortable and clean and the staff was very friendly. Parking was very convenient attached to hotel.
Stayed 1 night in Dec 2023
Response from Tracey K on 27 Jan 2024
Thank you Brittany for submitting a review following your recent breakaway. We hope to have the opportunity to welcome you back to the hotel in the future. Kind regards,Tracey KeenanOperations manager

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel _ ideally suited to visit Galway. Breakfast very hood.
Stayed 1 night in Dec 2023
Response from Tracey K on 27 Jan 2024
Thank you Pauline for your lovely review.We look forward to your next visit.Kind regardsTracey KeenanOperations Manager

10/10 Excellent

charlotte

Stayed 1 night in Nov 2023
Response from Tracey K on 27 Jan 2024
Thank you Charlotte for submitting a 10 out of 10 review of the Harbour hotel. We hope to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey Keenan

8/10 Good

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tracey K on 27 Jan 2024
Thank you Melanie for taking the time to share your feedback following your recent stay. We hope to have the opportunity to welcome you back to the Harbour Hotel in the future. Kind regards, Tracey Keenan Operations Manager

8/10 Good

Richard, Rockville

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the Latin Quarter. Parking is tight. Elevator lights were not working.
Stayed 1 night in Nov 2023
Response from Tracey K on 27 Jan 2024
Thank you Richard for taking the time to share your feedback following your recent stay. We hope to have the opportunity to welcome you back to the Harbour Hotel in the future. Kind regards, Tracey Keenan Operations Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. Everyone was very nice and we highly recommend you check out their in-house restaurant.
Stayed 3 nights in Oct 2023
Response from Tracey K on 27 Jan 2024
Thank you Sara for your lovely review.We look forward to your next visit to the Harbour hotel. Kind regards Tracey Keenan Operations Manager

8/10 Good

Sharon

Stayed 2 nights in Oct 2023
Response from Tracey K on 27 Jan 2024
Thank you Sharon for submitting a review of the Harbour hotel. We hope to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey Keenan

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property by the harbour. Well within walking distance to Latin Quarter and beautiful shops and restaurants. Hotel staff so accomodating and provided coffee-to-go and breakfast pastry for an early morning train back to Dublin.
Stayed 2 nights in Oct 2023
Response from Tracey K on 27 Jan 2024
Thank you Tanya for your review. We hope to have the opportunity to welcome you back to the Harbour hotel.Kind regardsTracey KeenanOperations Manager

10/10 Excellent

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tracey K on 27 Jan 2024
Thank you Thorsten for submitting a 10 out of 10 review.We hope to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey Keenan

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Rooms small, but clean. Check-in was great. Girls very helpful. Great location for bars and restaurants. Great area. Breakfast was good.
Stayed 3 nights in Oct 2023
Response from Tracey K on 27 Jan 2024
Thank you Laura for submitting a review following your recent breakaway. We hope to have the opportunity to welcome you back to the hotel in the future. Kind regards,Tracey KeenanOperations manager

8/10 Good

Kate

Stayed 2 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Kate for submitting a review following your stay at the Harbour hotel.Kind regards,Tracey Keenan

8/10 Good

Albert, Cobourg

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is great. It is an easy walk to the Latin Quarter were you will find a lot of shops and restaurants. The gentleman managing our check-in, I think his name was Davidus, was wonderful. The hotel seemed short of dining staff and those that were there were a bit disorganized. The rooms are tired and in need of some renovations and repairs. Overall a decent hotel however I would look for better accommodations if I were to return to Galway.
Stayed 2 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Albert for your review of your recent stay at the Harbour, I will ensure to pass on your review to Dovydas. We hope to have the opportunity to welcome you back to the Harbour in the near future.Kind regards,Tracey KeenanOperations Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay- very convenient to everything. Lovely hotel with an excellent staff, would stay here again.
Stayed 3 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Kathleen for your lovely review.We look forward to your next visit.Kind regardsTracey KeenanOperations Manager

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you for submitting a review from your recent stay at the Harbour hotel.Kind regards,Tracey Keenan

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with clean and comfortable rooms. The staff was helpful and accommodating. We arrived first thing in the morning (because of flight times) and the staff went out of their way to get us a room within a few hours.
Stayed 1 night in Oct 2023
Response from Tracey K on 27 Jan 2024
Thank you John for your wonderful review of your recent stay at the Harbour, I will ensure to pass on your review to all the team. We hope to have the opportunity to welcome you back to the Harbour in the near future. Kind regards, Tracey KeenanOperations Manager

6/10 Okay

Colette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was hard to get in the parking garage with a van, but the hotel was nice. The breakfast was not very good and the staff is not attentive nor helpful.
Stayed 2 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Colette for submitting a review following your recent breakaway. I appreciate all feedback as it allows me to monitor and review our procedures and practices. We hope to have the opportunity to welcome you back to the hotel in the future. Kind regards, Tracey KeenanOperations manager

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Food was so so.
Stayed 2 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Sheila for submitting a review following your dining experience at the Harbour hotel. We are grateful for all feedback as it allows us to monitor and review our products and standards.Kind regards,Tracey Keenan

8/10 Good

Tracey, Simpsonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to shops and dining.
Stayed 2 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Tracey for submitting a review . We hope to welcome you back to the Harbour in the near future.Kind regards,Tracey Keenan

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale modern hotel. Excellent staff & housekeeping. Great location for the International Oyster Festival. Note: There is no self service laundry at hotel or in Galway City Centre. Hotel laundry service was very pricy (10 euro a nightgown) and not famiky friendly as listed.
Stayed 5 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Roxanne for submitting a 5 out of 5 review, We hope to welcome you back to the hotel in the future.Kind regardsTracey KeenanOperations Manager

10/10 Excellent

surt lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and Good location within walking distance to Latin Quarter. Spacious room with king size bed and fluffy pillows. No mini bar in the room so u cant chill your drinks. They have good breakfast. Only thing that im not too please is having to pay parking €10 for overnight park
Stayed 1 night in Sep 2023
Response from Tracey K on 25 Sept 2023
Thank you Surt Lee for taking the time to share your feedback following your recent stay. We hope to have the opportunity to welcome you back to the Harbour Hotel in the future. Kind regards, Tracey Keenan Operations Manager

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Eduardo for submitting a 5 out of 5 review following your recent stay at the Harbour hotel. We hope to have an opportunity to welcome you back to the hotel in the future.Kind regards,Tracey KeenanOperations Manager

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tracey K on 18 Sept 2023
Thank you Wayne for you 10 out of 10 rating following your recent stay at the Harbour hotel.Kind regards,Tracey Keenan

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel right on the harbour. Very short walk to centre of town. Convenient, clean and quiet.
Stayed 1 night in Sep 2023
Response from Tracey K on 18 Sept 2023
Thank you Diana, for taking the the time to share your feedback with us following your recent stay. We do hope that you will visit us again very soon. Kind regards, Tracey Keenan

10/10 Excellent

Flavia

Stayed 1 night in Sep 2023
Response from Tracey K on 18 Sept 2023
Thank you for you 10 out of 10 rating Flavia following your recent stay at the Harbour Hotel.Kind regards,Tracey Keenan

8/10 Good

Lasse

Stayed 2 nights in Sep 2023
Response from Tracey K on 27 Jan 2024
Thank you Lasse for sharing your feedback following your recent stay with us.Kind regardsTracey Keenan

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shopping & dining. Beautiful restaurant with amazing buffet breakfast.
Stayed 2 nights in Sep 2023
Response from Tracey K on 20 Sept 2023
Thank you Shaun for reviewing the Harbour hotel , We hope to have the opportunity to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey KeenanOperations Manager

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located close to the city center. Easy walk to shopping and food. Staff was wonderful, I highly recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Tracey K on 20 Sept 2023
Thank you for your feedback Timothy We hope to see you in the Harbour again very soon.Kind regardsEoin ChambersGeneral Manager

10/10 Excellent

Craig

Travelled with group
Beautiful property. Welcoming staff. Rooms were good size. Was warm in rooms with no air conditioning. That would be the only complaint.
Stayed 2 nights in Aug 2023
Response from Tracey K on 20 Sept 2023
Thank you Craig for taking the time to share your feedback following your recent stay. We hope to have the opportunity to welcome you back to the Harbour Hotel in the future. Kind regards, Tracey Keenan Operations Manager

10/10 Excellent

Ronaldo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
New property providing good accomodations. Not too far from the action (5 to 10 min walk). Located on busy road. Rooms facing the road had noise until late and tour buses early. Good bed (which for me is the most important). Great shower. Decent breakfast and friendly staff.
Stayed 1 night in Aug 2023
Response from Tracey K on 16 Aug 2023
Thank you Ronaldo for taking the time to review the hotel . We hope to have the opportunity to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey KeenanOperations Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a return visit because we appreciate the comfortable rooms , the fine breakfast and the enclosed patio dining area.
Stayed 2 nights in Aug 2023
Response from Tracey K on 16 Aug 2023
Thank you Linda for your lovely review! We hope that you will visit us again soon.Kind regards,Tracey KeenanOperations Manager

8/10 Good

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here! Love the walkability to downtown, the breakfast and dinner on-site were very good, room was spacious and clean. My only issue was that I was under impression they had laundry on-site and planned my trip around that (they don’t). Would definitely stay here again!
Stayed 2 nights in Aug 2023
Response from Tracey K on 16 Aug 2023
Thank you Marshall for reviewing the Harbour hotel , We hope to have the opportunity to welcome you back to the Harbour hotel in the near future.Kind regards,Tracey KeenanOperations Manager

10/10 Excellent

moshik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern room in a good location
Very comfortable and modern room. Clean and tidy. There's a refrigerator, espresso machine, electric kettle, hair dryer. Hand held shower head. Five mins walk from city center, and 1 min walk from a grocery shop. Parking is 10 euro per day.
Stayed 2 nights in Jul 2023
Response from Tracey K on 16 Aug 2023
Thank you for taking the the time to share your feedback with us following your recent stay. We do hope that you will visit us again very soon. Kind regards Tracey

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location..very walkable to everything..staff was great organizing all our tours..had a wonderful time and would come back here
Stayed 9 nights in Jul 2023
Response from Eoin C on 28 Jul 2023
Thank you for your lovely feedback Deborah.We were delighted that you had such a pleasant stay with us.Kind regardsEoin ChambersGeneral Manager

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall a good hotel but I had a few issues. First was during check in. I had specifically booked a room with two beds as I was traveling with a friend. I was informed at checkin that I had a room with a king bed and that I was supposed to have "requested" a 2 bed room. Since the room was advertised as having 2 beds I had not known this. Luckily they managed to find a room with an extra bed. My second problem was the noise level. The rooms are not sound proof at all and our room was on the first floor facing the road. Lots of road noise until close to midnight and then early in the morning. Also, could hear lots of slamming doors which I assume was because we were near a stairwell. The parking is reasonably priced but very difficult. There are posts at the edge of most spots making it very difficult to park, even a very small car. I noticed many other cars circling the lot and having the same trouble parking as myself. On the upside the hotel is convenient to shopping and the sights in Galway and the food was very good.
Stayed 1 night in Jul 2023
Response from Eoinc on 26 Jul 2023
Thank you Joanne, for taking the time to share your feedback with us. I am grateful for all feedback as it allows me to constantly monitor and review our procedures and practices. We look forward to welcoming you back to the Harbour again, very soon! Kind regards Eoin Chambers Operations Manager

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area food and music. Hotel staff very helpful.
Stayed 1 night in Jun 2023
Response from Tracey K on 26 Jul 2023
Thank you for your feedback Lois We hope to see you in the Harbour again very soon. Kind regards Tracey Keenan

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for walking to just about everything. Parking is easy, and attached to the hotel but it’s not free. Breakfast was decent. Good choice away from the crowds, but super close to walk to the action.
Stayed 2 nights in Jul 2023
Response from Tracey K on 26 Jul 2023
Thank you Rebecca, for taking the the time to share your feedback with us following your recent stay. We do hope that you will visit us again very soon. Kind regards,Tracey Keenan

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very nice. The only complaint was that housekeeping started on our floor before 8am and they were not very quiet. There was a lot of banging and noise. Other than that it was a very nice stay.
Stayed 1 night in Jul 2023
Response from Tracey K on 26 Jul 2023
Thank you Jonathan for taking the time to share your experience . We hope to have the opportunity to welcome you back to the Harbour hotel. Kind regards, Tracey Keenan Operations Manager

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good breakfast, very centrally located. You can walk to everything in the city. Restaurant closes early, they stop serving dinner and drinks at 9pm.
Stayed 3 nights in Jun 2023
Response from Eoin C on 6 Jul 2023
Thank you for sharing your feedback with us Melissa. We appreciate your kind comments. Dinner service finishes at 09:00 Sun-Thurs and 09:45 Frid & Saturday. Drink service is much later and once the bar closes we have room service option.Kind regardsEoinGeneral Manager

4/10 Poor

Timothy

Stayed 3 nights in Jun 2023
Response from Tracey K on 26 Jul 2023
Thank you for submitting a review