Exterior

Reviews of Flannery's Hotel Galway

3 out of 5
Flannery's Hotel Galway
Old Dublin Road, Galway, Galway

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 1001 reviews" "
Rating 8 - Good. 386 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thought this was a very well run hotel with staff going out of their way to help you. Food and drink were reasonably priced and good service. We had came down on train there was a bus stop outside the hotel so we could go into town
Stayed 2 nights in Feb 2024
Response from Flannery's Hotel Management on 4 Mar 2024
Dear Philip,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found our staff to be helpful and accommodating.We are pleased that our convenient location near the bus stop made it easy for you to explore the city during your stay.We look forward to welcoming you back on your next visit to the area.Best regards,Flannery's Hotel Management

6/10 Okay

Gary

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Reservations on 21 Dec 2023
Thank you for your review. we look forward to seeing you again.

8/10 Good

James

Stayed 1 night in Dec 2023
Response from Aishling Carey Reservation Manager on 5 Dec 2023
Thank you for your review. we look forward to seeing you again.

10/10 Excellent

Damian

Stayed 1 night in Dec 2023
Response from Aishling Carey Reservation Manager on 5 Dec 2023
Thank you for your kind review. we look forward to welcoming you back to the hotel

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Nice hotel comfy rooms
Stayed 2 nights in Nov 2023
Response from Reservations on 22 Nov 2023
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience at our hotel and found the rooms comfortable. We look forward to welcoming you back in the future!

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place nice staff definitely worth the money
Stayed 2 nights in Nov 2023
Response from Aishling Carey on 20 Nov 2023
thank you

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aishling Carey Reservation Manager on 20 Nov 2023
Thank you

10/10 Excellent

Thomas

Thank you all
Excellent. Staff were extremely friendly, helpful and courteous. It makes such a difference
Stayed 2 nights in Oct 2023
Response from Reservations on 27 Oct 2023
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our staff. We take great pride in providing friendly, helpful, and courteous service. We look forward to welcoming you back !

8/10 Good

Marissa

Stayed 2 nights in Oct 2023
Response from Reservations on 13 Nov 2023
Thank you for your review! We're thrilled to hear you had a positive experience.We hope to welcome you back soon!

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Reservations on 16 Oct 2023
Thank you so much for your fantastic review! We're thrilled to hear that you had a perfect 10/10 experience with us. If you ever have any feedback or suggestions, please don't hesitate to share. We look forward to having you again in the future!

10/10 Excellent

bev

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Carpet in the room is stained
Stayed 3 nights in Oct 2023
Response from Reservations on 11 Oct 2023
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you rated your experience with us 5/5, despite the issue with the stained carpet in your room. We apologise for any inconvenience this may have caused you during your stay with us. We take your comments seriously, and we will address this matter to ensure a better experience for future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. A little far out of town but manageable.
Stayed 2 nights in Sep 2023
Response from Reservations on 11 Oct 2023
Thank you for your fantastic review! We're delighted to hear that you had a great experience at our hotel. While we understand that we may be a bit farther from town, we're pleased to hear that it was still manageable for you. We hope to welcome you again in the future.

10/10 Excellent

Andrew James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a nice big car park. Safe area around.
Stayed 2 nights in Oct 2023
Response from Reservations on 10 Oct 2023
Thank you for your positive review! We're delighted to hear that you had a great experience with us. Our commitment to cleanliness and providing a safe environment for our customers is of utmost importance to us. We look forward to having you again soon. If you have any further feedback or suggestions, please feel free to share them with us.

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservations on 10 Oct 2023
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience. If you have any feedback or suggestions on how we can make your experience even better, please don't hesitate to let us know. We appreciate your support and look forward to seeing you again in the future!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservations on 9 Oct 2023
Thank you so much for your review! We're thrilled to hear that you had such a positive experience. If you have any more feedback or if there's anything specific you'd like to share about your experience, please feel free to let us know. Thank you for choosing us!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Reservations on 9 Oct 2023
Thank you for taking the time to leave a review. If you have any specific suggestions or concerns you'd like to share, please feel free to reach out to us.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of parking and bus stop close by. Spacious room.
Stayed 1 night in Sep 2023
Response from Reservations on 9 Oct 2023
We're delighted to hear that you found our location convenient with plenty of parking and a bus stop nearby. It's wonderful to know that you enjoyed the spacious room during your stay. Your feedback is important to us, and we hope you had a comfortable and enjoyable experience. If there's anything else you'd like to share or if you plan to visit us again in the future, please feel free to reach out. We look forward to welcoming you back!

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reservations on 31 Oct 2023
Thank you so much for your fantastic 10/10 rating! We're delighted to hear that you had such a wonderful experience during your stay with us.We look forward to the opportunity of welcoming you back in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Reservations on 5 Oct 2023
Thank you for your review. We're glad to hear that you had a positive overall experience with us. If you have any specific comments or suggestions on how we can further improve and earn a perfect 10 in the future, please don't hesitate to share them.

6/10 Okay

Alyssa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Overall, this was a good hotel for a one night stop-over. Everyone we spoke to on staff was very nice and really helpful. We had an issue with the shower in our room not draining, and they sent out a couple members of staff to fix it pretty quickly. In the end, the fix didn't work, but we appreciated that they came to try to help. I felt that they should have offered us something in light of the inconvenience, but nothing was offered and as we were only there the one night, we just moved on. Location is good in that it's on a main road, but bad in that it's on a very busy main road. It was a pain to get in and out of the parking lot every time. The food/restaurant situation was a bit confusing also; some things were for members only or residents only and it wasn't entirely clear where we could go or not go as guests of the hotel. Again, if we were there longer, we probably would've figured it out. Probably. Breakfast in the main dining space was good and priced about the same as other hotels.
Stayed 1 night in Sep 2023
Response from Reservations on 6 Oct 2023
Thank you for taking the time to share your feedback about your stay at our hotel. We genuinely appreciate your review as it helps us understand where we can improve and make your experience even better in the future.We apologise for any confusion regarding the restaurant and food options. We will work on making this information clearer for our guests to ensure a smoother experience.We're pleased to hear that you enjoyed the breakfast in our main dining space and that the location, despite its busy main road, was convenient for your one-night stopover.Regarding the inconvenience you experienced with the shower, we understand your disappointment. We'll take your feedback into account and see how we can improve in addressing such situations in the future.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. If you have any further comments or suggestions, please feel free to reach out.

6/10 Okay

wendy

Travelled with family
Liked: Staff & service
Nice hotel, good location as the bus passes in front, taxis are easy to get. Convenient restaurant but not such great food there. Ordered a sandwich for lunch and I was brought cold chicken inside some bread with salad on top, no condiments. Front desk staff are lovely and helpful. The rooms are basic and the beds are horribly uncomfortable.
Stayed 10 nights in Sep 2023
Response from Reservations on 5 Oct 2023
Thank you for sharing your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location convenient, with easy access to public transportation options. We also appreciate your kind words about our front desk staff, and we'll be sure to pass on your compliments to them.However, we apologise for the inconvenience you experienced with the restaurant and the comfort of the beds. We take your comments seriously, and your feedback will be shared with our restaurant and housekeeping teams to ensure improvements are made.We value your feedback as it helps us identify areas for improvement, and we hope that you would consider staying with us again in the future.

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good but limited for Vegetarians
friendly comfortable hotel. Vegetarian / vegan options on menu are limited and not great - particularly if you are staying more than one night -
Stayed 2 nights in Sep 2023
Response from Reservations on 5 Oct 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our hotel to be friendly and comfortable; however, we apologise for any inconvenience you experienced with our vegetarian/vegan menu options.We appreciate your input and take your comments seriously. We constantly strive to improve our offerings, and your feedback will help us in this regard. Our team will certainly take your comments into consideration when revising our menu to ensure a wider variety and better quality of vegetarian and vegan options for guests who may have dietary preferences or restrictions.We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
Fine but nothing special
Nothing particularly wrong, but nothing to rave about either. Food was OK.
Stayed 2 nights in Sep 2023
Response from Reservations on 5 Oct 2023
Thank you for taking the time to share your feedback following your recent visit to our hotel. If you have any specific suggestions or if there's anything you believe we could do to enhance your future visits, please feel free to share your thoughts with us. We are committed to constantly improving and providing a better experience for our guests.

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2023
Response from Aishling Carey Reservation Manager on 21 Sept 2023
thank you for your lovely feedback and we look forward to having you stay with us again

8/10 Good

Lana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No AC in the room. Didn’t like location.
Stayed 2 nights in Sep 2023
Response from Aishling Carey on 18 Sept 2023
hi lana. thanks so much for your feedback i will pass this onto the relevant departments

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Aishling Carey on 18 Sept 2023
Good morning Melanie. Thanks so much for your feedback we hope you enjoyed your stay.

4/10 Poor

GURHERDIP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Aishling Carey on 18 Sept 2023
Thanks so much for your feedback we hope you enjoyed your stay.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were not there long enough to comment on shopping or food other than the hotel restaurant. The hotel restaurant food was absolutely amazing. The staff couldn’t be more friendly and helpful. I would totally recommend this location to anyone travelling to this are.
Stayed 1 night in Aug 2023
Response from Aishling Carey on 11 Sept 2023
Good morning, Thank you so much for this lovely feedback. We are delighted you enjoyed your stay at the hotel and we hope to welcome you back again soon. Kind Regards, Reservations Manager

8/10 Good

Mark

Travelled with partner
Liked: Amenities
This is a nice hotel with an attentive staff. The restaurant has excellent food. We had problems with the toilet but they sent someone to fix it immediately. We enjoyed our stay at Flannery’s Hotel.
Stayed 7 nights in Aug 2023
Response from Reservations on 22 Aug 2023
Thank you very much for your recent review. We hope to welcome you back soon!

6/10 Okay

Shira

Liked: Cleanliness, staff & service, amenities
Nice hotel and helpful staff. However the room was very stuffy and hot. No air-conditioning and the windows barely open so no air flow.
Stayed 1 night in Aug 2023
Response from Reservations on 22 Aug 2023
Thank you for your recent review. We appreciate your feedback.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Reservations on 16 Aug 2023
Thank you so much for your recent review. We hope to welcome you back soon!

10/10 Excellent

Norine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Reservations on 14 Aug 2023
Thank you so much for your recent review. We hope to welcome you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Reservations on 14 Aug 2023
Thank you so much for your recent review. We hope to welcome you back soon!

10/10 Excellent

Joanna

Stayed 2 nights in Aug 2023
Response from Reservations on 14 Aug 2023
Thank you so much for your recent review. We hope to welcome you back soon!

10/10 Excellent

JAMES

Stayed 1 night in Aug 2023
Response from Reservations on 14 Aug 2023
Thank you so much for your recent review. We hope to welcome you back soon!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Reservations on 8 Aug 2023
Thank you for your recent review. We hope to welcome you back soon!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reservations on 8 Aug 2023
Thank you for your recent review. We hope to welcome you back soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a nice area. The hotel is great and the staff on reception and at breakfast are all lovely. The breakfast is great too!
Stayed 1 night in Aug 2023
Response from Reservations on 8 Aug 2023
Thank you for your recent review. We hope to welcome you back soon!

10/10 Excellent

Martin

Stayed 3 nights in Jul 2023
Response from Reservations on 24 Aug 2023
Thank you very much for your recent review. We hope to welcome you back soon!

8/10 Good

Francisco

Stayed 3 nights in Jul 2023
Response from Reservations on 22 Aug 2023
Thank you very much for your recent review. We hope to welcome you back soon!

10/10 Excellent

Xenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food we ordered every night from your restaurant & dinning area was all very delicious and well presented on their plates. Your head Chef is top notch👍. Loved the lamb shank and it was beautifully presented.
Stayed 3 nights in Jul 2023
Response from Reservations on 31 Jul 2023
Thank you so much for your lovely review of our hotel and your kind words on our food and our head chef, we will be sure to pass this message on to him and the team. We hope to welcome you back to stay with us again in the future.

10/10 Excellent

Heather Kay

Stayed 6 nights in Jul 2023
Response from Reservations on 14 Aug 2023
Thank you so much for your recent review. We hope to welcome you back soon!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with a cosy feel. Really nice staff, great breakfast and a very nice bar!
Stayed 1 night in Jul 2023
Response from Reservations on 20 Jul 2023
Thank you so much for your review. We hope to welcome you back soon!

10/10 Excellent

Philip

Stayed 1 night in Jul 2023
Response from Reservations on 17 Jul 2023
Thank you for your review. We hope to welcome you back soon!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reservations on 13 Jul 2023
Thank you so much for your recent review. We hope to welcome you back soon!

6/10 Okay

Ivan

Liked: Staff & service
Stayed 4 nights in Jul 2023
Response from Reservations on 13 Jul 2023
Thank you so much for your recent review. We hope to welcome you back soon!

6/10 Okay

Davis

Travelled with family
Liked: Staff & service
Good location, needs updating. Old carpeting everywhere.
Stayed 1 night in Jun 2023
Response from Reservations on 13 Jul 2023
Thank you so much for your recent review. We hope to welcome you back soon!

8/10 Good

Cheri

Travelled with partner
Liked: Staff & service, property conditions & facilities
The bed and washroom were clean, but the place could do with an overall scrub. Walls by the curtains were not clean at all. Lots of staff on hand throughout.
Stayed 3 nights in Jun 2023
Response from Reservations on 13 Jul 2023
Thank you so much for your recent review. We hope to welcome you back soon!

6/10 Okay

Lynne

Stayed 2 nights in Jun 2023
Response from Reservations on 13 Jul 2023
Thank you so much for your recent review. We hope to welcome you back soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Reservations on 13 Jul 2023
Thank you so much for your recent review. We hope to welcome you back soon!