Warning - beware of overbooking + terrible service
Posted 20-Jun-2017 on Hotels
Arrived at the hotel and went up to the front desk - was told that the hotel overbooked for the night and that they went ahead and booked us at a different hotel down the road. No prior communication was given - no email, no phone call, nothing. They just took matters into their own hands, booked a lower tier hotel for me and my wife, and their consolation was providing us free breakfast vouchers at the other hotel. We booked this hotel well in advance (approx 3 months prior to arrival date), and were booted because of travel buses taking the capacity. While I understand - it would be easier to handle if we had been given advance notice in any form and a full reimbursement as opposed to waiting until we arrive to deliver the news, and booking a lesser hotel for us. We would've preferred to have stayed elsewhere. This is not the way respectable hotels should handle things - terrible customer service.