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Reviews of Country Inn & Suites by Radisson, Galveston Beach, TX

2.5 out of 5
Country Inn & Suites by Radisson, Galveston Beach, TX
2818 Avenue R 1/2, Galveston, Galveston, TX

Reviews

5.6
Rating 10 - Excellent. 177 out of 1008 reviews" "
Rating 8 - Good. 164 out of 1008 reviews" "
Rating 6 - Okay. 195 out of 1008 reviews" "
Rating 4 - Poor. 211 out of 1008 reviews" "
Rating 2 - Terrible. 261 out of 1008 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Kandi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in a good location for those who cruising out and staying for one night. However it was very unkept, the furniture was falling apart, everything was dirty. The floors were disgusting and lamps and the dresser were falling apart.
Stayed 1 night in Jan 2024

8/10 Good

Kristina

Travelled with partner
Disliked: Amenities
The breakfast needs an upgrade. So does the bedding and beds!
Stayed 1 night in Apr 2024

6/10 Okay

Veronica

Travelled with partner
Liked: Staff & service, amenities
I liked the ability to walk across the street to the beach. Due to the renovations, the entire walk from the room to lobby smelled like paint and the hallways were littered with debris from the construction. The room was fine, enjoyed the balcony and view of pleasure pier. The bathroom had low water pressure and old rusty shower head. The breakfast was continental. We didn’t know that was basic breakfast like cereal waffles and breads. But the staff was friendly and helpful. Since the water was cold at the beach when we stayed we enjoyed they’re heated indoor pool.
Stayed 2 nights in Apr 2024

8/10 Good

Letha

Travelled with family, Travelled with partner
Liked: Staff & service
It's obvious that they are remodeling, but a little clean up/vacuum would be suggested. I felt the price of the accommodations did not match up. However, Would stay again in a punch mostly because of the location. We live the Poop Deck
Stayed 1 night in Apr 2024

6/10 Okay

Noel

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It’s all under constriction and the floors were dirty unsafe
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very staisfied
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is undergoing extensive renovations. Had we known before hand, we would have stayed elsewhere. Zero decorations in the room, just empty wall anchors. Hallways, corridors, and lobby down to bare Sheetrock. All smoke detectors throughout hotel were missing. Wires hanging out of wall with wire nuts on the end. Staff was all but non-existent once checked in. I get that places need to be updated, however, this place should have been closed for such extensive remodeling. The Fire Marshal, would likely revoke occupancy permit if they knew all the protection devices were missing. Should be a nice place in a few months, just not at the moment.
Stayed 1 night in Apr 2024
Response from ana on 13 Apr 2024
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Gail, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is doing a remodel but that didn’t interrupt good service and tidy room
Stayed 1 night in Apr 2024

4/10 Poor

Matthew

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place was probably the worst hotel ive ever stayed at. Place was under renovation. Dirty, smelled terrible, toilets didn't work, mold on the fire alarm, exposed electrical wiring, half painted walls. Complete sh*t hole.
Stayed 1 night in Apr 2024
Response from Ana on 9 Apr 2024
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

4/10 Poor

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ana on 4 Apr 2024
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay there the day before our cruise. It was convenient since they were able to pick us up from the airport and took us to the cruise port the next day. Everyone was friendly at the hotel and it was close the beach, pier and restaurants. I would definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was suitable for a place to sleep
Stayed 2 nights in Mar 2024

6/10 Okay

CHRISTOPHER, Cabot

Disliked: Staff & service
They need some chairs outside under the entrance. Also, no garbage can outside and the one in the lobby was FULL. There were only 2 towels in the bathroom for a party of three. The front desk clerk was working in the laundry room. No welcome or hello. This place is not worth the money.
Stayed 1 night in Mar 2024

6/10 Okay

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Area was great, hotel smelled like wet paint but was under some sort of construction
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was a disappointing stay as the hotel and amenities did not match what was portrayed online. No hot tub, even though it was shown in pictures (the staff advised they have been trying to remove those pictures for 4 years). The staff advised the exercise room and laundry room were also not currently available. People book hotels based on what they claim to offer, and we did not get what we paid for. The hallways were dirty, it looked rundown overall and there were cockroaches under our coffee pot when we wanted to make coffee.
Stayed 2 nights in Mar 2024
Response from ana on 4 Apr 2024
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff member!!! Handled business for real and made the stay painless.Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Janet, Sierra Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities
after reading other reviews I was a little concerned about the cleanliness. However, it was clean, I did not see or feel any bugs. There are some places need to be painted, but they are renovating and looks like replacing all mattresses. they have a shuttle to cruise terminal for $10 per person and this was timely and professional.
Stayed 1 night in Feb 2024

10/10 Excellent

Holly J., Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of seawall area from balcony. Convenience cruise port
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Feb 2024

4/10 Poor

Chuck

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Poor experience. In a nutshell the following, closet door didn't work, bathroom door wouldn't latch, no light bulbs in lamps, lampshades still had plastic wrap on them which had to be removed to prevent from burning of the light bulbs,phone didn't work,mold on the curtains from the A/C , A/C on 4th floor(my floor) was out, Ice machine didn't work. Facility guy took almost 2 hrs to show up.
Stayed 2 nights in Feb 2024
Response from Ana on 3 Mar 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

David

Stayed 1 night in Feb 2024

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for.. This place was a dirty and had mold.
Stayed 1 night in Feb 2024
Response from ana on 9 Feb 2024
I would like to sincerely apologize for the error on the part of our HSKP staff. We are sorry you were not satisfied with the accommodations .On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for bringing this to my attention.

2/10 Terrible

fredrick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is not maintained very well. It smells old and the bathroom toilet was falling apart. The shower was dirty and the carpet was dirty throughout the hotel.
Stayed 1 night in Jan 2024
Response from ana on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

6/10 Okay

Wendi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was what I needed. One night before my cruise left. But it was just a rundown place. Lamp shades broken. Toilet rickety. Smelled weird. But the water worked, sheets were clean, tv mostly worked. So I was happy enough.
Stayed 1 night in Jan 2024

4/10 Poor

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
While the staff was very friendly, the property however is extremely rundown. My room had a balcony door and the door frame was coming away from the wall, the toilet was loose from the floor, there was mildew buildup in the shower, stains on the sheets and some of the drawers on the dreeser wouldnt stay closed.
Stayed 1 night in Jan 2024
Response from ana on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Ok-ish. Great location.
Ok-ish room, bed felt clean and comfy. Shower head in 204 needs replaced or cleaned- visible mold on it. Friendly staff. Heater in room needs serviced/cleaned (vents are moldy)
Stayed 2 nights in Jan 2024
Response from Ana on 3 Mar 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 Poor

Tresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked it was close to the beach, but the linens were not clean and the place smelled really bad! I was there last year and it smelled like paint but this wasn’t a paint smell. I won’t stay there again.
Stayed 1 night in Jan 2024
Response from ana on 21 Jan 2024
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

2/10 Terrible

allyson

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Filth everywhere
Dirty filthy disgusting
Stayed 1 night in Jan 2024
Response from ana on 21 Jan 2024
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moldy Rooms
We got to our room and there was mold covering the window and curtains. They moved us to a different room and there was mold covering the AC vent. I tried to clean it off but couldn’t get it all. When we asked for a refund, they moved us to a third room. The hallway smelled like vomit. We will NOT be staying there again!
Stayed 1 night in Jan 2024
Response from ana on 21 Jan 2024
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thank you for taking the time to share your feedback

2/10 Terrible

William

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
FILTHY/BED BUGS 1/5/24
Night before our cruise: DO NOT STAY unless you are used to or ok with sleeping in bugs!! Staff were friendly but not able to refund any money. Thank God we looked at the bed/s before settling in! There were bedbugs on top of the comforter as well as under the sheets! The sheets were also stained all over! It was absolutely disgusting!! Our whole group left and all three rooms had the same issues! Working on trying to get refunded because we had to find another hotel and this was at 11 o’clock at night due to our flight arrived mid evening.
Stayed 1 night in Jan 2024
Response from Ana on 3 Mar 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 Terrible

Jamie

Stayed 1 night in Jan 2024
Response from Ana on 3 Mar 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

8/10 Good

Susan

Stayed 1 night in Jan 2024

4/10 Poor

Shumail

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from ana on 21 Jan 2024
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

8/10 Good

angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Wolfgang

Stayed 1 night in Jan 2024

4/10 Poor

Jody, Blaine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here! Pure filth! Dirty! The most dirtiest I have ever seen! Floors looked like they have Never been vacuumed! I was afraid to touch anything. I was afraid to lay in bed. So dirty, I feel like I need to go to the doctor for a check up!
Stayed 1 night in Jan 2024
Response from ana on 21 Jan 2024
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

6/10 Okay

Daphne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The older lady with glasses at my time of check in was extremely rude and unfriendly.
Stayed 2 nights in Jan 2024

8/10 Good

Jana

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
HORRIBLE!
Horrible! I’m only rating to help another family avoid our nightmare! Filthy! Specifically booked for location and amenities. There is NO hot tub though pictures show it does. There is NO fitness room as listed and shown. There is NO business center as listed. I would like to say customer service was excellent with the exception of one women. I desperately needed a business center so I asked if she could print. She was so annoyed and slammed the email down on the counter for me to send to her. She stormed off and never came back to help me. The trash on the floors was never emptied and overflowing. Elevators were disgusting as well as everything else. There was a toilet just sitting in the pool area. This should not be on Hotels.com!
“Business Center”
“Fitness Center”
No hot tub
Stayed 2 nights in Dec 2023
Response from ana on 4 Jan 2024
Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying due to remodel the property is undergoing at the time of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Night before cruise
This was a convenient place to stay before our cruise. It's outdated but our room was great and we had no problems.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Great Location!
The hotel has an excellent location! Staff went above and beyond and were so friendly. We only stayed for one night, but very pleased and served its purpose. Will definitely stay again. Great value and rooms/hotel is being updated nicely!
Stayed 1 night in Dec 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff always.
Stayed 1 night in Dec 2023

2/10 Terrible

Tabitha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location. Hotel is in process of being renovated so fitness room is not accessible. The toilet in room was not secured to the floor. No hot water or water pressure in shower. Also found roaches in the room.
Stayed 2 nights in Dec 2023
Response from ana on 4 Jan 2024
Thank you for posting a review. We feel sad knowing that your stay was anything less than satisfying due to whatever reason we may have overlooked at that time. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression with you in the future.

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Liked: Staff & service
The placement was nice able to see pleasure pier and the seawall
Stayed 1 night in Dec 2023

4/10 Poor

Amanda, Edmonds

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Wallpaper was peeling off the walls and room numbers were handwritten in sharpie on the wall. Our room seemed oddly furnished- the bed wasn’t centered which made it look like we were missing furniture like either an armchair or another bed? The desk didn’t have a chair. Another guest in the elevator as we were leaving said they had bed bugs; we didn’t see any in our room. There was no hot water for showers.
Stayed 1 night in Dec 2023
Response from ana on 4 Jan 2024
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Employees Nice, Hotel needs Repairs.
No chairs in the room to sit down in. Broken lamp switch, so you could not turn it on.
Stayed 1 night in Dec 2023