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"There was no housekeeping drive in our room when we checked-in. The floor was dusty, there were insects , lizards , cobwebs , spiders and everything else you can imagine in our room. The staff was not at all cooperative. The quality of the materials used for construction in the room are very poor. Not at all value for money. Only the staff at the restaurant were friendly and accomodating. The air conditioner in the room also started leaking."

"Amazing experience "

"Breakfast was tasty. Room was clean. The view was top notch - you have the Ella Rock right in front of you, especially from the restaurant on the second floor. Note that there is no elevator to the restaurant, and that it only serves breakfast and not lunch or dinner. There is also no A/C or fans in the restaurant so it can get hot when you eat. They do have outdoor space. The best of all is the staff, who were so ready to help. Note that it is quite high up on a hill, so it may be harder to get to than a hotel by the main road. But for us, the view more than compensated it."

"We really appreciate our star at this place. It is a unique place with a service with care and attention. We were able to relax in the nature. We took the cooking classes and it was a wonderful experience. Great food. Near the Waterfall. Peaceful and quiet environnement. Perfect for nature lover indeed !"

"Staff were lovely and incredibly helpful. Location is ideal, view is stunning. The pool was nice to swim in. If you don’t mind stairs, this place is ideal. "

"Fantastic Plac"

"Tea tour and tasting was a must-do experience! Dinner in the train car was amazing! Service was great and food was excellent!"

"A wonderful stay in every way. Stunningly good."

"The hotel is immaculate and clearly a lot of money has been spent on design. The room was spacious with stunning views, the best pillows we have had on our 3 week tour. Breakfast was lovely too. I do not regret our stay BUT want to be realistic to help the hotel improve/for others expectations. The road to the hotel is rough and steep, our driver really struggled and we usually walked up to him. The rooms are not soundproof as the door opens to a balcony overlooking the car park, dogs fighting and tuk tuks dropping off guests are common sounds into the night. The doors have big gaps and this allows mosquitoes inside, which is a problem as I am allergic. I had to fill the gap with tissues (it’s 1cm wide the whole middle width of the door - all doors, not just ours). We had looked forward to the yoga, but never heard back when we asked about it so we are not sure if it happens or not. Also for such a luxury property, menus are printed on printer paper - no list of ingredients for cocktails, and being handed such tatty pieces of paper at the bar and for breakfast really lets down the image of the hotel. The staff are clearly lovely but we struggled - my massage booking was not made, request for items at breakfast never arrived, and no service out by the pool meaning we had to come in to ask for drinks and towels. Finally, please help the street dogs. Westerners love animals and it is upsetting to hear them fighting all night. Just a few tweaks and this would be 10/10 hotel. "