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Reviews of Fairfield Inn by Marriott Dubuque

2.5 out of 5
Fairfield Inn by Marriott Dubuque
3400 Dodge St, Dubuque, IA

Reviews

8.2

Very good

Rating 10 - Excellent. 226 out of 561 reviews" "
Rating 8 - Good. 214 out of 561 reviews" "
Rating 6 - Okay. 68 out of 561 reviews" "
Rating 4 - Poor. 37 out of 561 reviews" "
Rating 2 - Terrible. 16 out of 561 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jessica L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I didn’t rate a 5 star is because the beds were a little uncomfortable and the card reader on the door was finicky
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
All good at the hotel except when we asked the front desk attendant for two additional pillows she said she would deliver to our room and didn’t.
Stayed 1 night in Mar 2024

10/10 Excellent

WANENA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how clean the lobby and room looked and smells. And the breakfast lady was very nice, breakfast wasn't bad either
Stayed 2 nights in Mar 2024

8/10 Good

Yadira

Stayed 1 night in Mar 2024

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness
We stayed overnight for a last minute get away. The room was pretty standard, nothing fancy. The breakfast was OK, there was a tiny dining area though so we had to take it back to our room. When we went to take a shower in the morning, there was no hot water. I let the front desk know about it and nothing was done about it.

10/10 Excellent

Charles, MILWAUKEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is located to many of the things to do in Dubuque.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

VICKIE J

Travelled with family
Liked: Cleanliness, staff & service
The outdoor lighting on their big sign is hardly lit.
Stayed 1 night in Feb 2024

4/10 Poor

Patricia

Liked: Staff & service
Staff was fine but the room desperately needs updating the ceiling is peeling and either there are no good acoustics or the people next to me were extremely loud all night long and I got no sleep.
Stayed 1 night in Feb 2024
Response from Shawn on 5 Feb 2024
Dear Patricia,Thank you for letting us know about your stay at our hotel. We take your feedback to heart. It is our hope that you will return and allow us to WOW you on your next visit.Sincerely,ShawnAssistant General Manager

6/10 Okay

Rachel

Travelled with family
Breakfast staff very nice. Night staff very nice. Two treadmills and one was out of order. No sanitizing wipes in workout room.
Stayed 1 night in Jan 2024
Response from Shawn on 5 Feb 2024
Dear Rachel,Thank you for your review of our hotel. We take each one of these reviews very seriously. It is our hope that you will consider coming back and visiting our hotel again.Sincerely,Shawn BaldwinAssistant General Manager

8/10 Good

Peter

Travelled with group
Stayed 1 night in Jan 2024
Response from shawn on 22 Jan 2024
Dear Peter,Thank you for taking the time to fill out a survey on our hotel. We try our best to meet each guest's needs. In your case we failed, and for this we do apologize. We do hope that you will come again and allow us to wow you.Sincerely,ShawnAssistant General Manager

8/10 Good

Andrew

Stayed 2 nights in Jan 2024

10/10 Excellent

Cassandra, Ilion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shawn on 22 Jan 2024
Dear Cassandra,Thank you for staying with us during your travels. We hope that you have found here your home away from home whenever you are in our city. It is our hope that we will see you soon.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Mollie

Stayed 3 nights in Dec 2023
Response from Shawn on 8 Jan 2024
Dear Mollie,Thank you for staying with us during your travels. It is our hope that each guest has your experience when they also stay here. Sincerely,ShawnAssistant General Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shawn on 27 Dec 2023
Dear Michael,Thank you for choosing us for your lodging needs during your travels. We hope that you will always think of us when you are in this area.Sincerely,ShawnAssistant General Manager

8/10 Good

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holidays
Clean relaxing friendly staff. Nice breakfast
Stayed 1 night in Dec 2023
Response from Shawn on 27 Dec 2023
Dear Lyn,Thank you for your review on our hotel. It is our goal to have our guests enjoy themselves while they are here. If you are ever in our area again we hope that you will stay with us again.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Grace

Stayed 1 night in Dec 2023
Response from Shawn on 11 Dec 2023
Dear Grace,Thank you taking the time to us feedback about your stay with us. We appreciate your business and look forward to you staying with us again in the future.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Shawn on 27 Dec 2023
Dear Nicole,Thank you for staying with us here at the Fairfield Inn of Dubuque. We appreciate that you could have stayed anywhere, but you chose to stay with us here. It is our hope that whenever you in the city you will stay with us again.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shawn on 4 Dec 2023
Dear Mary,Thank you for taking the time to give us your feedback. We use these surveys to keep improving our hotel. It is our desire that each guest has your experience. We look forward to you coming back again.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Mayor

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again. Awesome staff
Stayed 1 night in Nov 2023
Response from Shawn on 4 Dec 2023
Dear Mayor,It was wonderful to read that you enjoyed your stay at our hotel. We hope that you will continue to stay here anytime you are in town.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shawn on 8 Nov 2023
Dear Linda,Thank you for taking the time to give us your feedback on our hotel. It is our sincere hope that you will come back again when you visit the area next time.Sincerely,ShawnAssistant General Manager

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
We were happy with our room. Bed was very comfortable and it was quiet. The only thing i didn't like was the breakfast. I had eggs, bacon, and sausages. Everything tasted bland.
Stayed 1 night in Nov 2023
Response from Shawn on 6 Nov 2023
Dear Laura,Thank you for giving us your feedback about your stay in our hotel. We want you to know that we appreciate your feedback and these issues have been addressed, and hopefully you will return when you in the area.Sincerely,ShawnAssistant General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Sheer curtains
The room felt dirty, there was hair everywhere. The curtains were sheer, allowing light in all night. I could hear every single movement that the people upstairs made. It is definitely not worth the price.
Stayed 1 night in Oct 2023
Response from Shawn on 6 Nov 2023
Dear Anonymous,Thank you for sharing your views on our hotel. We use these surveys to help us keep up our property. We want you to know that these issues have been addressed, and we hope that you will come back again and allow us to WOW you.Sincerely,ShawnAssistant General Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was kind. Room was dirty and old. Some trash was in the bin from prior guest. Would not stay here again. Definitely not worth the $!!
Stayed 1 night in Sep 2023
Response from Shawn on 2 Nov 2023
Thank you for giving us your feedback on our hotel. We have taken note of each issue that you have given us. With a deep and sincere heart we apologize for these inconveniences. They have been addressed with the correct departments to ensure that this does not happen again. We hope that you will come again, and allow us to wow you.Sincerely,ShawnAssistant General Manager

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hot breakfast options.
Stayed 1 night in Oct 2023
Response from Shawn on 2 Nov 2023
Dear Jennifer,Thank you for taking the time out to give us your survey on our hotel. We hope that you will continue to stay with us whenever you are in the area.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean
Stayed 2 nights in Oct 2023
Response from Shawn on 23 Oct 2023
Dear Stanley,Thank you for taking the time to fill out a survey about our hotel. Our goal is to have all our guest to have this same experience. We hope that whenever you are in the area that you will stay with us.Sincerely,ShawnAssistant General Manager

8/10 Good

Allison, Richland Center

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Shawn on 23 Oct 2023
Dear Allison,Thank you for staying with us here. It is our sincere hope that you will consider us your home away from home whenever you are in the area.Sincerely,ShawnAssistant General Manager

6/10 Okay

Renae

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Shawn on 23 Oct 2023
Dear Renae,Thank you for your survey. We do use these surveys to help us to keep improving our hotel. We hope that you will come back and visit us again.Sincerely,ShawnAssistant General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff. Hotel was very clean and comfortable. Highly recommend
Stayed 1 night in Sep 2023
Response from Shawn on 23 Oct 2023
Dear David,Thank you for the kind words about our hotel. We look forward to having you stay with us in the future.Sincerely,ShawnAssistant General Manager

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Shawn on 23 Oct 2023
Dear Alex,Thank you for completing this survey of our hotel. We appreciate you choosing to stay with us during your travels. We hope that you will come back whenever you are in the area.Sincerely,ShawnAssistant General Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but some mold in bathroom. Desk staff was excellent!
Stayed 1 night in Sep 2023
Response from Shawn on 23 Oct 2023
Dear Richard,We are appreciate you taking the time to give us your thoughts on our hotel. We use these surveys to help us to keep improving to ensure our guests are enjoying their stay. We have taken notice of your concerns, and the issue has been addressed. We look forward to your next visit to our hotel.Sincerely,ShawnAssistant General Manager

6/10 Okay

Chris

Travelled with partner
The hotel was pretty clean and the breakfast was nice. The first room we were in smelled like someone has smoked in it. We were given a different room and it was much better. The AC and heater were very very loud when they kicked on. Staff was great and helpful.
Stayed 1 night in Sep 2023
Response from Shawn on 23 Oct 2023
Dear Chris,Thank you for sharing with us about your stay at our hotel. We appreciate you for letting us know what we need to improve one to make our hotel better. Your issues have been addressed, and we hope that you will come see us again soon.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. I asked for clean towels and bedding to be changed everyday, but they only came one day to give clean towels and made the beds. The other thing was the beds were very hard not very comfortable to sleep on. That’s the only complaint I have.
Stayed 3 nights in Sep 2023
Response from Shawn on 13 Sept 2023
Dear Brenda,Thank you for staying with us, and giving us your feedback. We apologize for the issue that you did have while you were here. It is our hope that you will stay with us again whenever you are in our city.Sincerely,ShawnAssistant General Manager

6/10 Okay

Fuad

Travelled with family
Was not bad for one night
Stayed 1 night in Sep 2023
Response from Shawn on 7 Sept 2023
Dear Fuad,Thank you for giving us your feedback about our hotel. We want to ensure that your next stay is even better than your last. It is our sincere hope that you will give us the chance to wow you.Sincerely,ShawnAssistant General Manager

2/10 Terrible

Jackie

Stayed 2 nights in Aug 2023
Response from Shawn on 5 Sept 2023
Dear Jackie,Thank you for taking the time to give us your feedback of your stay at our hotel. We strive to make sure each and every guest enjoy their stay. However, in your case we failed. We are using your survey to help us to ensure that we keep these problems from happening again. It is our hope that you give us another chance to wow you in the future.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Roger, florence

Travelled with partner
Liked: Amenities, property conditions & facilities
Pleasant stay
Stayed 2 nights in Aug 2023
Response from Shawn on 29 Aug 2023
Dear Roger,Thank you for staying with us. We appreciate that fact you chose to stay with us during your travels. It is our hope that you will come stay with us again.Sincerely,ShawnAssistant General Manager

8/10 Good

Autumn

Stayed 1 night in Aug 2023
Response from Shawn on 29 Aug 2023
Dear Autumn,Thank you for choosing to stay with us. It is our sincere hope that you will continue to stay with us whenever you are in town.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The breakfast was very good too.
Stayed 2 nights in Aug 2023
Response from Shawn on 29 Aug 2023
Dear Tammy,Thank you for take the time to give us your feedback about your stay. We take these surveys to keep improving our hotel. It is our hope that you will continue to stay with us, and recommend us to others.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Shawn on 13 Sept 2023
Dear Mark,Thank you for staying with us here. It is our goal that each guest has a great experience when they stay here. We hope that our hotel will always be your hotel of choice.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Charles, MILWAUKEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice, we have stayed there many times. Chuck and Patti, Milwaukee, WI.
Stayed 1 night in Aug 2023
Response from Shawn on 22 Aug 2023
Dear Charles,Thank you for your comments on our hotel. We hope that you will continue to stay with us whenever you are in the city.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Judith

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Shawn on 22 Aug 2023
Dear Judith,Thank you for staying with us here, and we look forward to your return.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Shawn on 22 Aug 2023
Dear Jeff,Your review of our hotel is much appreciated. It is our hope that you will consider our hotel your only choice when you are in the city.Sincerely,ShawnAssistant General Manager

8/10 Good

Terry

Stayed 1 night in Jul 2023
Response from Shawn on 1 Aug 2023
Dear Terry,Thank you for taking the time to give us your feedback about your stay. We appreciate you choosing to stay with us during your travels. It is our sincere hope that you will continue to stay with us each time you visit the city.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was clean and comfortable. The room had a recycling bin which was great and my room was quiet even though is was next to the elevator. AC worked great and the constant fan kept a cool quiet breeze throughout the night.
Stayed 1 night in Jul 2023
Response from Shawn on 26 Jul 2023
Dear Anonymous,Thank you for your review on our hotel. We appreciate you taking the time to do so. It is our hope that each guest has this same experience. We hope that every time you are in our area that we will be your hotel of choice.Sincerely,ShawnAssistant General Manager

10/10 Excellent

Nino

Stayed 1 night in Jul 2023
Response from Shawn on 22 Aug 2023
Dear Nino,Thank you for spending time with us during your travels. It is our hope that you will come back to stay with us again.Sincerely,ShawnAssistant General Manager

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Our room was next to the maintenance room, difficult to sleep, very noisy. Disappointing for a $200 room. I would not stay there again for that reason only.
Stayed 1 night in Jul 2023
Response from Shawn on 24 Jul 2023
Dear Tina,Thank you for your review on our hotel. Our goal is to have each and every guest enjoy their experience here. In your case we failed. We apologize for what you experience, and hope that you will give us another chance to wow you.Sincerely,ShawnAssistant General Manager

8/10 Good

Wendi

Liked: Staff & service, room comfort
Pretty good
Both members of the staff that we interacted with were very friendly and thoughtful. The front of the building was under construction. All the hallways smelled terribly like weed, but the smell didn't get into our room.The room was clean and bed was comfy but the A/C had visible mold or mildew all over the slits and I definitely did not have the best breathing experience. Room was very quiet and did not hear much from stairs or hallway. We didn't have breakfast but it smelled good. Did not go in the pool but it looked clean and taken care of.
Stayed 1 night in Jul 2023
Response from Shawn on 20 Jul 2023
Thank you for taking time to review our hotel. We strive to ensure that each guest enjoy their full experience here. Your concerns have been addressed by the proper staff, and we hope that you will come back to try our hotel again.Sincerely,ShawnAssistant General Manager

8/10 Good

garret

Stayed 3 nights in Jul 2023
Response from Shawn on 24 Jul 2023
Dear Garret,Thank you for taking the time to give us your feedback about our hotel. It is our sincere hope that we will be your hotel of choice whenever you are in the city.Sincerely,Shawn Assistant General Manager

8/10 Good

Gari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff good breakfast and Olive Grarden across from motel.
Stayed 1 night in Jul 2023
Response from Shawn on 20 Jul 2023
Dear Gari,Thank you for staying with us here. We do appreciate you taking time our to give us your review. It is our hope that you will come see us again soon.Sincerely,ShawnAssistant General Manager