Pool

Reviews of Novotel Edinburgh Park

4 out of 5
Novotel Edinburgh Park
15 Lochside Avenue, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1007 reviews" "
Rating 8 - Good. 298 out of 1007 reviews" "
Rating 6 - Okay. 70 out of 1007 reviews" "
Rating 4 - Poor. 29 out of 1007 reviews" "
Rating 2 - Terrible. 25 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Thashanthy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location close to the airport and only 3 mins from the Tram station that takes you directly into the city centre.
Stayed 2 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Gave my niece grace welcome gift and leaving gift and made a fuss of her she had a great time also rooms and breakfast were amazing will definitely be back here
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would have gave 5 stars for facilities if the pool had been open! Great place to stay
Stayed 1 night in Mar 2024

6/10 Okay

Aishwarya

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby to tram & train station easy. Shops near if you needed anything Clean comfotable room friendly staff will deffinatly reccomend
Stayed 1 night in Feb 2024
Response from Gabor, Front Office Manager on 25 Feb 2024
Dear Deborah,Thank you so much your recent visit and you feedback. We are glad to hear everything went smooth and well. Please know that we have a hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Would you support us on our Google site too? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. Other than that, I hope to see you soon back at Novotel Edinburgh Park and that we can keep providing you with great stay in the future.Kind regards,

10/10 Excellent

Alina, London

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely nothing to complain about. Amazing staff, polite and trying to help you, big room, comfortable bed, lovely location 20 min from city centre by tram 2 min walk from hotel. Shopping areas around, Costa, huge Tesco, Aldi as well. I would definitely recommend this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Alina, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is approx 20 min by tram to Princess Street, the team runs every 10 min. 5 min to arrive at the airport. The rooms are big and clean, the staff is kind. I highly recommend this hotel as is just 2 min walking away from the tram stop, very good price/quality rapport.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sybil

Stayed 3 nights in Feb 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Greg

Stayed 2 nights in Dec 2023

2/10 Terrible

Kuldip

Disliked: Cleanliness, staff & service, property conditions & facilities
Swimming pool water was not temperature controlled and tool much of chlorine used. I got fever after taking a swim.
Stayed 2 nights in Dec 2023
Response from Attila on 3 Jan 2024
Dear Kuldip, we are terribly sorry to hear that you found our pool temperature too low. It is actually checked twice a day including with the quality of water. Also, the water quality is randomly checked by representative of the council once a month, including the chlorine to ensure our public pool is always up to the required standard. We thank you for your kind feedback, but we do not wish to make false promise that the temperature of the pool will be different the next time you may stay with us, because it was up to standard and we even had baby swim that day in the pool without any reported concern. Kind regards, Attila

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jingning, Tucson

Stayed 1 night in Dec 2023
Response from Attila on 15 Dec 2023
Dear Jingning, thank you very much for your recent visit. I could see that you stayed for one night, I was actually the duty manager at the time of your check out, I wish you have contacted me about your experience in our hotel. I promise I would have done everything I could to remedy whatever happened during your stay to give us such a disappointing feedback. Please do not hesitate to contact me -the Hotel General Manager if you wish to share more details. We hope to learn more and make improvements, to be able to offer you an excellent stay the next time you may visit us. Thank you in advance, Attila

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to city centre. Lovely pool. Pricey breakfast but lovely staff and very clean
Stayed 2 nights in Dec 2023

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Jane

Travelled with family and small children
The macaroni cheese meal was very dry and bland added to which there were some guests with very bad language in the restaurant
Stayed 2 nights in Nov 2023
Response from Attila on 15 Dec 2023
Dear Jane, we are so sorry for other guests making you uncomfortable in our restaurant. Those guests were asked to leave the hotel by their parental company, we do not think they will ever return. However, we hope you next stay will be excellent when you may visit us again. Warm regards, Attila

10/10 Excellent

rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight
Great location, easy parking, dog friendly and lovely rooms. We had twin beds which were a really good size.
Stayed 1 night in Nov 2023

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

ALEX

Stayed 3 nights in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where really welcoming and polite. Hotel room was lovely and clean. Transport into the city centre was only a short walk so ideal location
Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldnt fault the hotel
Very pleasant stay. Room was clean and tidy and shower was excellent. Having stayed in Novotels before would definetely use again. Dog was a little confused by the revolving door but soon got the hang of it. Perect location to catch the tram into Edinburgh. Only disappointment was that dog wasnt allowed in the bar area or the restaurant (restaurant I can understand (or so we were told) but there was a table and stools outside this area for 4 people to sit just have to hope that no other couples with dog occupied them.
Stayed 2 nights in Nov 2023

10/10 Excellent

Zia

Stayed 2 nights in Oct 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with good tram and train links to the city
Stayed 2 nights in Nov 2023

10/10 Excellent

Mandeep Singh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, clean hotel and rooms. Dining options are slightly limited but a decent in house restaurant.
Stayed 4 nights in Oct 2023
Response from Attila on 15 Dec 2023
thank you so much for your feedback

10/10 Excellent

Steven George Christopher

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy come and go, close to local transport.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jody

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
All fine, but most of the gym equipment didnt work. I book htels for the fym specifically.
Stayed 4 nights in Oct 2023

10/10 Excellent

Yulia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything. Very very thanks for staff. And very happy about transport and shopping very near for my hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
As usual with this Novotel we had a comfortable stay. Very handy for the tram for trips into town. Love the availability of the swimming pool. A very good and plentiful breakfast with both hot and cold options. All in all a great stay and it is easy access from the motorway.
Stayed 2 nights in Oct 2023

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly and welcoming. The room was pretty clean and well equipped. The TV was a little hard to manage without a menu and the pool wasn’t the cleanest and was quite busy. The gym was equipped with very old but well maintained equipment. We didn’t dine there it was a wee bit too expensive. 25 mins drive from the centre easy to miss the turn off with the satnav
Stayed 1 night in Oct 2023

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is clean and staff are very kind and friendly
Stayed 3 nights in Oct 2023

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was very hot through the night, window catch would not work and could not open window, no water in the fridge and could not get any
Stayed 1 night in Oct 2023

10/10 Excellent

gillian

Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the tram and nice clean rooms, good pool, bar and food.
Stayed 1 night in Sep 2023

10/10 Excellent

Lorraine

Stayed 1 night in Sep 2023

8/10 Good

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ashish

Liked: Property conditions & facilities
Clean, comfortable and near to tram and bus stop. Mall is close too.
Stayed 3 nights in Sep 2023

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it! Will be back again
This is our 2nd time stayingvhere because we loved it so much the last time, there was an incident with a staff member at the pool who was rude to my daughter but after speaking to management it was rectified immediately. Will definitely be back. Love the hotel and a short tram journey into the city centre of Edinburgh. Staff are so friendly and helpful mini fridge in the rooms whoch is also a bonus. Shower pressure is amazing
Stayed 1 night in Sep 2023

8/10 Good

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Ashley, Carol Stream

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet modern hotel. Staff were all very friendly. This is my 2nd time staying here and I highly recommend it.
Stayed 9 nights in Sep 2023