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Reviews of Holyrood Aparthotel

4 out of 5
Holyrood Aparthotel
1 Nether Bakehouse Holyrood, Edinburgh, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 949 out of 1821 reviews" "
Rating 8 - Good. 675 out of 1821 reviews" "
Rating 6 - Okay. 141 out of 1821 reviews" "
Rating 4 - Poor. 38 out of 1821 reviews" "
Rating 2 - Terrible. 18 out of 1821 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed a great 3 night break at Holyrood Aparthotel due to its location and wonderful facilities. The kitchen equipment, tasteful decor and spotlessly clean towels and bedding made the time spent there very enjoyable. Being able to leave our suitcases in a locked cupboard (free of charge) on our final day ensured we had a fabulous stay in Edinburgh
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathryn Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the apartment, it was fairly compact but had everything we needed. Kitchen was really well equipped, toiletries provided. Great location just off the bottom of the Royal Mile meant everything was within walking distance. It was nice being just off the main road as it was so quiet, we didn’t hear any people / traffic. Staff were friendly and very helpful. The only thing I wasn’t keen on was the luggage storage - a very small cupboard which you accessed yourself with a key from reception. You were asked to sign a disclaimer saying the hotel would accept no responsibility, and it didn’t feel as secure as I would have liked. I think the standard ticket system where the staff are the only ones with access would be easy to implement and provide better security.
Stayed 3 nights in Apr 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide.We do appreciate your kind comments about our staff, location and facilities. We will make sure to pass these kind words on to all members of staff.We can only apologise for any issues regarding our luggage storage system. This is something we are currently in the process of improving, as part of ongoing renovations to the property. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

6/10 Okay

Martin, Nepean

Travelled with partner
Disliked: Property conditions & facilities
Dated rooms, couch arm was broken, average cleanliness. Could use some tender loving care.
Stayed 3 nights in Apr 2024
Response from Holyrood ApartHOTEL Team on 10 Apr 2024
Thank you very much for your comments, which will be reviewed and addressed by our dedicated team. We are currently in the process of refurbishing and upgrading.We do hope to welcome you back on a future occasion. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Only stayed one night so did not get to fully explore all it had to offer, but was a comfortable, clean place for our family of 4.
Stayed 1 night in Mar 2024
Response from Holyrood ApartHOTEL Team on 10 Apr 2024
Thank you very much indeed for your comments, we hope that we will have the pleasure of accommodating you in the future. Kind Regards Holyrood ApartHOTEL Team.

10/10 Excellent

Reegan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very central to the city and the staff was very helpful and understanding when we had to last minute extend our stay.
Stayed 7 nights in Jan 2024
Response from Holyrood ApartHOTEL Team on 28 Jan 2024
Thank you very much indeed for your comments. We do hope to have the pleasure of accommodating you on your next visit to Edinburgh. Best Regards, Holyrood ApartHOTEL Team

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Anjana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

6/10 Okay

gerard

Liked: Cleanliness
Disliked: Room comfort
Terrible noise from renoviation
Average apartment. They did not tell us that work would be carried out on saturday and Sunday. Woken up with loud noise from.drills and banging on Saturday and Sunday. Woke us up .
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion. Unfortunately, some of our rooms were in dire need of renovations. Our maintenance team were working tirelessly to have these all completed by Christmas time, and have now done so. This meant they were working from 9am-4pm, 6 days a week for two months. We can only apologise if this disturbed your stay at all. We have listed these works on our website and throughout the hotel, to warn guests and apologise for any disruptions. We do hope to see you again soon.

10/10 Excellent

Anna

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Room smelt of stale smoke/kitchen smelt bad. Otherwise all fine.
Stayed 1 night in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion.

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, liked having a washer/dryer and dishwasher in the apartment. Very clean, staff was friendly and helpful. Only downside was hard to find at first and a little out of the way.
Stayed 3 nights in Nov 2023
Response from Holyrood ApartHOTEL Team on 2 Dec 2023
Thank you for your comments, we hope to welcome you back on your next visit to Edinburgh. Kind Regards, HolyroodApartHOTEL Team.

10/10 Excellent

Joy-Lynn

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room/apartment was very comfortable. We were out most of each of the days we were there, but were able to have a few things in the room. We made grilled cheese sandwiches, did laundry and turned on the dishwasher. We didn’t really have a need for housekeeping until we left. You have a choice during your stay. Easy to get to many places on foot, bus or by Uber. The bed was very comfortable and the bathroom was clean.
Stayed 4 nights in Nov 2023
Response from Holyrood ApartHOTEL Team on 25 Nov 2023
Thanks so much for your comments, so glad to hear that you enjoyed your stay and we do hope that we will ahve the pleasure of accommodating you in your next visit to Edinburgh. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

LIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable spacious. Love this
Stayed 1 night in Nov 2023
Response from Holyrood ApartHOTEL Team on 25 Nov 2023
Thank you very much. We hope that you will stay with us on your next visit to Edinburgh. Kindest Regards, Holyrood ApartHOTEL Team.

4/10 Poor

Liaquat

Travelled with group
Disliked: Property conditions & facilities
No Internet access,
Stayed 1 night in Nov 2023
Response from Holyrood ApartHOTEL Team on 25 Nov 2023
Thank you. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

Petra

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed for a week. Really enjoyed our stay, apartment was clean and had everything we needed. Would definitely stay again. Perfect location for exploring Edinburgh.
Stayed 7 nights in Nov 2023
Response from Holyrood ApartHOTEL Team on 18 Nov 2023
Thank you very much for your comments, we hope to accommodate you on your next visit to Edinburgh. Kind Regards, Holyrood ApartHOTEL Team.

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unless you know the area it's not that straightforward to find. Maybe more signage as hotel is off the Royal Mile but not visible.
Stayed 3 nights in Nov 2023
Response from Holyrood ApartHOTEL Team on 14 Nov 2023
Thank you for your comments, we hope to welcome you back. Kind Regards, Holyrood ApartHOTEL Team

10/10 Excellent

Sheehab Hossain

Stayed 4 nights in Nov 2023
Response from Holyrood ApartHOTEL Team on 13 Nov 2023
Thank you very much. We do hope that we will have the pleasure of accommodating you on your next stay in Edinburgh. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

lynne

Travelled with partner
Liked: Cleanliness, amenities
Excellent spacious apartment a few minutes walk from old town centre. Beautifully clean and well equipped, good security and a very well equipped kitchen. Great bathroom, very comfortable -huge - bed and so very quiet we had 3 great nights' sleep.
Stayed 3 nights in Oct 2023
Response from Holyrood ApartHOTEL Team. on 6 Nov 2023
Thank you very much for your comments, we do hope that we will have the pleasure of accommodating you on your next visit to Edinburgh. Kind Regards, from the Holyrood ApartHOTEL Team.

8/10 Good

Kalie

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Holyrood ApartHOTEL Team. on 6 Nov 2023
Thank you very much for your comments, we do hope that we will have the pleasure of accommodating in the future. Kind Regards, from the Holyrood ApartHOTEL Team.

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023
Response from Holyrood ApartHOTEL Team. on 6 Nov 2023
Thank you very much for your comments, we do hope that we will have the pleasure of accommodating you on your next visit to Edinburgh. Kind Regards, from the Holyrood ApartHOTEL Team.

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was so close to everything. Sights, train station, restaurants, etc!!
Stayed 3 nights in Oct 2023
Response from Marketing, The Edinburgh Collection. on 26 Oct 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Inexpensive aparthotel just off the Royal Mile. We're going back next week.
Stayed 1 night in Oct 2023
Response from Marketing, The Edinburgh Collection. on 26 Oct 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Kristen

Liked: Cleanliness, room comfort
Wonderful stay within minutes walk to old town.
Stayed 2 nights in Oct 2023
Response from Marketing, The Edinburgh Collection. on 26 Oct 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

6/10 Okay

Kimberley

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Marketing, The Edinburgh Collection. on 26 Oct 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super location, with lots of pubs and cafes nearby, plus all the historic sites.
Stayed 3 nights in Oct 2023
Response from Marketing, The Edinburgh Collection. on 20 Oct 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Jerardo

Liked: Cleanliness, room comfort
Stayed 11 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 14 Oct 2023
Thank you very much, we hope to accommodate you on your next visit to Edinburgh. Kind Regards The Holyrood ApartHOTEL Team.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is close to the downtown area and far enough that you’re out of the noise.
Stayed 1 night in Oct 2023
Response from Holyrood ApartHOTEL Team. on 14 Oct 2023
Thank you very much, we hope to accommodate you on your next visit to Edinburgh. Kind Regards The Holyrood ApartHOTEL Team.

6/10 Okay

Lauren

Travelled with family
Liked: Room comfort
Convenient location but no other selling points
The property was conveniently located but there were issues that need addressing. In the bathroom, I assume there was a leak previously as the ceiling had been replaced with plasterboard that had just been screwed in but not finished between the joins or painted. The extractor fan did not work and there was no other ventilation. The towel rail was fitted directly next to the toilet so there was no way to use it without burning your leg. The grouting has what looks to be black mould. Moving to the kitchen, the tap did not work properly in that some of the water would come out normally but most of it would run down the spout or out of the tap at odd angles. The room didn,t appear to have any spund proofing and was exceptionally loud until midnight with people yelling outside and then from about 5am what I assume were deliveries to the back. Would not suggest if you have a young family or anyone who is a light sleeper. I had booked this room as it was advertised as 2 double beds and a sofa bed, what I'd assumed would be perfect for three people who needed a bed each. On arrival, we were told we would need to pay extra for bedding for the sofa bed, something there was no mention of when booking the room for 3 people or on the confirmation email. The reception team were unhelpful when shown the booking confirmation that confirmed a booking for 3 people in a room that was meant to have 3 beds. I had to complain to hotels.com to have the additional charge removed.
Stayed 2 nights in Oct 2023
Response from Marketing, The Edinburgh Collection. on 20 Oct 2023
Thank you for taking the time to review us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide.We understand that there are some areas of disrepair and damage throughout the property and we are continuously carrying out refurbishments.We are currently in the process of renovating all rooms and public areas of the hotel, and regret to hear that you did not experience one of these updated rooms.We understand that it can be noisy at times as the hotel is located in Edinburgh's prime commercial thoroughfare. We are currently looking into better soundproofing the hotel, as part of the ongoing renovations to the building.We do hope to see you again soon.

10/10 Excellent

Cimberleigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed our stay. Highly recommend if you’re going to be in old town. Skip the bus tours, this is located in walking distance to everything.
Stayed 2 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 8 Oct 2023
Thank you very much for your comments, they are most appreciated, we do hope that you will stay with us again. Kind Regards, Holyrood ApartHOTEL Team

8/10 Good

Alexandre

Stayed 3 nights in Oct 2023
Response from Holyrood ApartHOTEL Team. on 8 Oct 2023
Thank you very much. Best Regards, Holyrood ApartHOTEL Team.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Solid experience but can be improved easily
Overall a good experience. Location is really convenient, 1 - 2 blocks from Holyrood Palace and the Parliament. Hotel is situated in a quiet street. Staff is polite. Two small things: The safe does not work and the heated tower rack does not work. I brought both issues to staff on Day 1. But they were NOT fixed by the time I checked out 4 nights later.
Stayed 4 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 8 Oct 2023
Thank you very much for your feedback, which is most appreciated. Best Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

Anga R

Liked: Cleanliness, room comfort
Clean and easy access.
Good hotel for budget conscious folks. Very friendly and helpful staff. Good breakfast. I would be happy to stay here again.
Stayed 2 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 1 Oct 2023
Thank you very much indeed for your very kind comments, we hope to welcome you back very soon. Kind Regards Holyrood ApartHOTEL Team.

10/10 Excellent

Govind

Liked: Cleanliness, property conditions & facilities
Response from Holyrood ApartHOTEL Team. on 1 Oct 2023
Thank you very much indeed. We hope to welcome you back very soon. Kind Regards Holyrood ApartHOTEL Team.

4/10 Poor

David, Brantford

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
the apartment was clean but run down & beaten up quite a bit from past guests; washing machine would not work and no assistance from staff; entry cards failed 4 times.
Stayed 3 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 8 Oct 2023
We are so sorry that you had a negative experience staying with us. We are currently refurbishing some of our apartments and do hope that you will stay with us in the future. Kind RegardsHolyrood ApartHOTEL Team

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Marketing, The Edinburgh Collection. on 21 Sept 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kitchenette was so handy and love twin beds. Pubs and restaurants walkable. Easy to call for taxi using a call gadget in reception area. Location at foot of Royal Mile. Elevator! Mini split unit for heat and air.
Stayed 2 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 19 Sept 2023
Thank you very much for your comments, we do hope that you will stay with us again in the not too distant future. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

Linda J

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay in Edinburgh
This apartment was only a few steps from the Royal Mile and a short walk to the Holyrood Palace. Also it was a short walk to a small grocery store (Tesco Express). It was perfect for our needs. We did not have transportation and the bus stop was very close on the Royal Mile. It was clean and roomy for the four of us, and perfect for my disabled husband.
Stayed 3 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 1 Oct 2023
Thank you very much indeed for your comments, we are very glad that you enjoyed your stay and hope to welcome you back very soon. Kind Regards Holyrood ApartHOTEL Team.

10/10 Excellent

jennifer

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 19 Sept 2023
Thank you very much for your comments, we do hope that you will stay with us again in the not too distant future. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

Ariel

Stayed 3 nights in Sep 2023
Response from Holyrood ApartHOTEL Team. on 19 Sept 2023
Thank you very much. We do hope that you will stay with us again in the not too distant future. Kind Regards, Holyrood ApartHOTEL Team.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Holyrood ApartHOTEL Team. on 1 Sept 2023
Thank you very much indeed, we hope to welcome you back. Kind Regards, Holyrood ApartHOTEL TEAM

10/10 Excellent

LIN-CHIET

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Thank you very much indeed, we hope to welcome you on 1 Sept 2023
Thank you very much indeed, we hope to welcome you back. Kind Regards, Holyrood ApartHOTEL TEAM

10/10 Excellent

LIN-CHIET

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2023
Response from Holyrood ApartHOTEL Team. on 1 Sept 2023
Thank you very much indeed for your lovely comment. we hope to welcome you back. Kind Regards, Holyrood ApartHOTEL TEAM

10/10 Excellent

Yosef

Liked: Cleanliness, property conditions & facilities
I spent two weeks seeing the Fringe here. It's about 10-15 minutes from the the heart of the action. That's bad (walks), good (walks!), and quiet. It's on a cool old street. I had a great time.
Stayed 14 nights in Aug 2023
Response from Marketing at The Edinburgh Collection on 25 Aug 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Lesley

Liked: Cleanliness, property conditions & facilities
We really enjoyed our stay. Being around the corner from the Royal Mile made our daily excursions so easy! We appreciated the information given on how to use everything in the suite and we're thrilled that the heated towel rack turned on to dry our laundry!!
Stayed 7 nights in Jul 2023
Response from Holyrood ApartHOTEL Team. on 13 Aug 2023
Thank you very much for your comments, most appreciated. we hope to welcome you back again. Kind Regards, Holyrood ApartHOTEL Team

8/10 Good

Carl

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Holyrood ApartHOTEL Team. on 29 Jul 2023
Thank you for your comments. Hope to see you again.Kind Regards, Holyrood ApartHOTEL Team.

8/10 Good

Angela

Liked: Cleanliness, room comfort
Perfect location
Perfect location. Very well set up accommodation. Some issues (breakfast pack not provided, lock on door wouldn't open then wouldn't lock) but they were resolved quite quickly & the staff were lovely.
Stayed 3 nights in Jul 2023
Response from Holyrood ApartHOTEL Team. on 25 Jul 2023
Thank you for your comments which are most appreciated. We hope to welcome yu back soon. Kind Regard, Holyrood ApartHOTEL tEAM

8/10 Good

Leanne

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Convenient location. Appreciated the washer and dryer in the room - although it was very small. Enjoyed being able to cook our own meals - although some signage on the stove tops would be helpful. We were able to reserve parking which was very convenient. Beds were uncomfortable and carpet was very old and chairs were stained - which does not fit the descriptor of ‘modern’ apartments so was not quite to the standard of what we were expecting considering the price we paid for four nights.
Stayed 4 nights in Jul 2023
Response from Holyrood ApartHOTEL Team. on 25 Jul 2023
Thank you for your comments. We are currently undergoing a refurbishment programme, our sincere apologies that your apartment was not up to the standard expected on this occasion. We do hope that you will stay with us again in the future. Kind Regards, Holyrood ApartHOTEL Team.

4/10 Poor

Mark, North Kellyville

Travelled with partner
Liked: Cleanliness, amenities
The property was very well located to the Edinburgh we wanted to experience. This was overshadowed by the poor customer relations shown by the front desk staff. We were made to feel like asking a question was a nuisance to their day. The room in of itself was good however when we asked for room service to come by due to an issue we were made to feel like we were idiots for the question we asked and when we asked about the circuit breaker being tripped the attendant slammed the fridge door and said there was nothing wrong (even though it still wasn’t working). I said the circuit had damaged my travel adapter and she didn’t care, ultimately I found the fuse box and reset the circuit myself. I then went out and bought a new travel adapter so I could recharge my phone.
Stayed 3 nights in Jul 2023
Response from Marketing at The Edinburgh Collection on 7 Jul 2023
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion.We are glad to hear that these issues have since been resolved with management. We do hope to see you again soon.