Dear Charlene,Thank you for sharing your experience.We are delight to hear that you have a delightful stay. We really appreciate your lovely comments about our staff, the aroma and the room.Warm regards

Hello Robert,Thank you so much for your lovely review. We really appreciate your understanding with the lobby project.Warm regards,

Dear Boglarka,Thank you for sharing your feedback.Our historic building, dating back to the 18th century, holds a rich legacy as a former newspaper printer. Its unique architecture means that rooms are situated on different floors, each with its own character and charm.We apologize if the room’s position didn’t meet your expectations. Our 24-hour reception team is always available to assist guests in finding an alternative room that better suits their preferences. We encourage guests to communicate any concerns upon arrival, allowing us to address them promptly. As for the receptionist staff, we sincerely apologize for falling short of your expectations. We are committed to providing exceptional hospitality, and we will use your feedback to improve our service.Once again, we appreciate your insights, and we hope to have the opportunity to provide you with an improved experience during your next visit.

Dear Colin,Thank you for sharing your feedback about your recent stay with us! We appreciate your positive comments about our great location and excellent service.Regarding the room, we apologize for any inconvenience. We take your feedback seriously, and we’ll certainly address the issues you’ve raised. Rest assured; we’ll work on improving these aspects to ensure a more comfortable stay for our guests.We hope to welcome you back soon.Best,

Thank you for the rating

Dear Kristin,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the ongoing construction. Rest assured, we are actively working to improve our facilities and services for our guests. Your understanding during this process is greatly appreciated. We hope to provide a more peaceful and comfortable experience during your next visit.Best regards,

Thank you for the glowing review

Thank you, Judith

Dear Areeya, thank you for your review. We are pleased to hear you had a great stay and we will make sure to pass on your comments to our front desk staff. Kind regards,

Thank you Cherly, I hope the team was able to move you when you mentioned the bed or offer a topper

Hi Ethahad,The towel rails are not heated, they are used to hold the towels in the rooms. Sorry if this was the expectation.

Thank you

Thank you

Thank you for the kind words

Hello Damien,Thank you so much for your lovely review.Best,

Dear Spencer,Thank you for your lovely rating.Best,

Dear Sara, thank you for your review. We are pleased to hear you had a great stay, and we hope to welcome you back next time you are in Edinburgh

Thank you for the kind words

Thank you

Thank you

Dear Trish,Thank you so much for your review

Thank you for the feedback

We're thrilled you enjoyed your stay, Steve! Our apartments' superb location, cleanliness, and functionality were perfect for your needs. We're glad you found our kitchenette facilities handy for breakfast. Looking forward to welcoming you back soon!

Dear Paul, thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your time at Fraser Suites Edinburgh and we hope to welcome you back next time you are in town. Kind regards,

I am sorry you felt that the person’s country of origin was a factor in the welcome you received. Sometimes, when traveling outside your home country, meeting people from other countries can be misunderstood.I am not sure what a ‘back of house’ attitude is, but I really hope that when you highlighted this to the other members of the team, they were able to assist you.Our rooms are spread across various floors. I can see that you were located on the 2nd floor. The feedback about the room is very valuable, and I will ask our team to look into this straight away.Kind wishes,

Thank you

Dear Sean, thank you very much for your review. We hope to welcome you back next time you are in town. Kind regards, Fraser Suites Edinburgh

Thank you

Dear Theresa, thank you for your review. Our Classic Deluxe rooms are our most basic room type, followed by our studios, suites and apartments. We are happy to hear you had a great stay and we hope to welcome you again next time you are in Edinburgh. Kind regards,

Dear Tony, thank you for your review. We are happy to hear you had a great stay and we hope to welcome you back next time you are in Edinburgh.

Thank you

Thank you so much Theresa for rating us.We hope to see you back soon.Best,

Dear Jackie,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our location, friendly staff, and spotless rooms. We appreciate your feedback and hope to welcome you back soon.Best regards,

Dear reviewer,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed our location, spacious and quiet apartment, and the rest of the complementary facilities that we offer. We apologize for the issues reported. We have taken note of your feedback and will work to improve the quality of our facilities. We hope to welcome you back soon to experience the improvements we have made.Best regards,

Thank you

Dear Charlerin, thank you for your feedback.

Dear Brianna, thank you for your feedback. Kind regards,

Dear Rachel,Thank you for taking the time to share your experience with us.We are thrilled to hear that you had a wonderful stay with us. Your kind words are much appreciated, and the entire staff team is delighted to know that you found them super friendly and accommodating.We are also glad to hear that you enjoyed the comfy bed, thoughtful touches in the room, and our central location. We look forward to welcoming all three of you back soon.

Dear Tara,We are thrilled to hear that you had a wonderful stay at our property. Your kind words are much appreciated and we are delighted to know that you found our staff knowledgeable, helpful, and always a pleasure to deal with. We are also glad to hear that you enjoyed the facilities and room amenities.We look forward to welcoming you and the rest of the family back soon.

Thank you so much Shivani for your lovely review.Hope to have the pleasure to see you soon at our property.

Dear Craig,Thank you for sharing your experience with us. We are thrilled to hear that you had a wonderful stay at our premises and that you enjoyed our central location. Your kind words are much appreciated.

Dear Gary, thank you for your review.

Dear Shams,Thank you so much for taking the time to share your review with us. We hope to have the pleasure of welcoming you back soon.

Thank you

Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay at our hotel. We hope to have the pleasure of welcoming you back soon.

Thank you

Thank you, Peter

Thank you, Molly. We hope you all have a great time and we hope to see you again soon.

Dear Felicia,We are delighted to hear that you had a wonderful stay at our premises. Thank you for your compliments on our location, views, room, and amenities. Your feedback means a lot to us and motivates us to keep improving our service. We look forward to welcoming you back soon.

Dear Barry,Thank you for your feedback. We are glad to hear that you enjoyed your stay at our hotel. We apologize for the inconvenience caused by the issue you encountered. We appreciate your patience and understanding. We hope to see you again soon.