Studio Suite, Multiple Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, cots/infant beds
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Reviews of Super 8 by Wyndham Gainesville

2 out of 5
Super 8 by Wyndham Gainesville
541 Dorsey St, Jesse Jwll Pkwy and Scotland Ave, Gainesville, GA

Reviews

6.8
Rating 10 - Excellent. 49 out of 289 reviews" "
Rating 8 - Good. 107 out of 289 reviews" "
Rating 6 - Okay. 58 out of 289 reviews" "
Rating 4 - Poor. 39 out of 289 reviews" "
Rating 2 - Terrible. 36 out of 289 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

PABLO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extra chair in too. Coffee packets for couples Rest good. Google took us to Ramada inn Wyndham in about a mile down.
Stayed 1 night in Dec 2023
Response from H Roper on 3 Jan 2024
Thank you for taking the time out of your busy schedule to write a review. We always appreciate positive feedback from our valued guest. We look forward to serving you if you have need for lodging in Gainesville in the future.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Overall the stay was good. Breakfast was just coffee, 2 types of cereal, Hostess donuts, yogurt and juices.
Stayed 3 nights in Oct 2023
Response from Hallie R on 21 Oct 2023
Thank you for taking the time to give us a review we appreciate your feedback. Hope to see you again whenever you need lodging Gainesville Ga, in the future.

6/10 Okay

Trellis

Travelled with family
Liked: Cleanliness, staff & service
There was a broken bottle on upstairs walkway all night. seemed unsafe. The neighborhood was a little questionable. The room was clean, also, I liked the heated floors at the sink & bathroom.
Stayed 2 nights in Oct 2023
Response from H Roper on 18 Oct 2023
Thank you for your review, your feedback is very important to us. We had a race at Road Atlanta over the weekend, this bring in racers and other guest in late through the night. Please accept our sincerest apology. We are happy to hear you found your room to be clean and comfortable. It is our hope to better serve if your need for lodging arises in the future .

6/10 Okay

Verified traveller

Disliked: Cleanliness
Bed sheets are dirty
Stayed 1 night in Oct 2023
Response from H R on 14 Oct 2023
Please accept our sincerest apology your stay was less than satisfactory. We are working hard daily to improve our guest experience. We hope you give us the opportunity to better serve you in the future. Thank you for your feedback it always appreciated.

6/10 Okay

Angel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Too much cigarette smells
Smells like smoke everywhere
Stayed 2 nights in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Ms. Maria, Apologize on behalf our entire team regarding your experience. We will take necessary action to avoid similar problems in future. Thank you.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from H Roper on 24 Jul 2023
Thank you

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Wish I had more money to stay because it's a nice place but I'm broken homeless
Stayed 3 nights in Jun 2023
Response from H Roper on 24 Jul 2023
Thank you very much for taking time and write a review. It's always encouraging to hear form our values guests like you.

10/10 Excellent

Janice K.

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was awesome. We had a problem checking into our flight and Julie was tenacious in helping us to get it solved. We thank her so much. Also the agent that checked us in at the motel was very helpful in telling us directions for shopping.
Stayed 2 nights in Jun 2023
Response from H Roper on 24 Jul 2023
Thank you very much for taking time and write a review. It's always encouraging to hear form our values guests like you. We will continue our improvements and hope to see you again when your travel plan needs a lodging in Gainesville, GA

6/10 Okay

Mark

Ac isn’t working
Stayed 1 night in Jun 2023
Response from H Roper on 24 Jul 2023
Thank you for taking time and write a review. We will continue our improvements and hope to see you again when your travel plan needs a lodging in Gainesville, GA

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there playing a softball tournament, just staying 1 night. It was quiet and peaceful Room was clean.
Stayed 1 night in Jun 2023
Response from Hallie R on 6 Jun 2023
Thank you for your review it is greatly appreciated

8/10 Good

Roy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hallie R on 6 Jun 2023
Thank you!

2/10 Terrible

Eswin

Stayed 1 night in May 2023
Response from H Roper on 24 Jul 2023
Dear guest, On behalf of our entire staff, we sincerely apologize for you experience less than satisfactory. We are continuously working to improve and avoid similar problems in future. Thank you.

10/10 Excellent

NOEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD SERVICE
Stayed 3 nights in May 2023
Response from Hallie R on 22 May 2023
Thank you for your review it is greatly appreciated.

8/10 Good

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities
Ok , little pricey for area
Stayed 4 nights in Apr 2023
Response from H Roper on 16 May 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Gainesville. Our rates are based off the comparable hotels in the Gainesville area. It is our hope you enjoyed your stay and look forward to serving you in the future.

8/10 Good

James, Montgomery

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on 16 May 2023
Thank you taking time from your busy schedule and sharing your experience. Hope to you see you whenever your travel plan needs a lodging in Gainesville, GA.

8/10 Good

Jean

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
great staff
Stayed 2 nights in Apr 2023
Response from General Manager on 26 Apr 2023
Thank you for your response and review. Hope to see you again whenever your travel plan needs a lodging in Gainesville, GA

6/10 Okay

JERRY

Stayed 2 nights in Apr 2023
Response from H Roper on 16 May 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope you give us the chance to better serve you in the future.

6/10 Okay

Ricky

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was not very clean. Bedding had burn holes on it.
Stayed 1 night in Apr 2023
Response from H Roper on 12 Apr 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Madeline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Surprised by the mandatory $50 refundable fee. Since they only have 4 non smoking rooms, they require you pay this fee for any damages. I was unable to take a bath. Only shower. Very limited number of tv channels and 2 of them were Spanish. Ice machine didn’t always work.Not a great area.
Stayed 2 nights in Mar 2023
Response from H Roper on 7 Apr 2023
Dear guest please accept our sincerest apology your stay was less than satisfactory. We offer only 5 smoking rooms on our property all remaining rooms are non smoking. Upon check-in every guest/room is required to pay a refundable deposit for incidentals. We offer 153 channels including 2 Spanish. Thank you

8/10 Good

Michal

Liked: Cleanliness, staff & service
You get what you pay for.
Stayed 1 night in Mar 2023
Response from General Manager on 7 Apr 2023
Thank you

8/10 Good

Samuel

Stayed 2 nights in Mar 2023
Response from General Manager on 26 Apr 2023
Thank you

2/10 Terrible

Robert J

Travelled with family, Business traveller
Liked: Cleanliness
We had a non refundable res with Expedia. Checked in very late. Was informed there was a $50 "deposit" required in addition to the room fee. I told the clerk I had never heard of such an outrageous thing and didn't want to pay it. He said it was refundable within 3 to 5 days. I said, I don't care, I think it is ridiculous. But I had to pay it to get the room key. I also told him I was going to write a very negative review in Expedia. Never going to stay in a Super8 again. As for the room, it was clean, tidy, albeit pretty spartan, but comfortable enough. However, I had to unplug the heat pump b/c it was making a weird noise when it kicked on. And in general the noise level from other guests as well as traffic was unacceptably high. I apologized to the motel staff the next morning for being irate when checking in, and they were very nice. But I am still never going to stay there again, not in 1,000 years.
Stayed 1 night in Mar 2023
Response from General Manager on 4 Apr 2023
Dear Mr., Robert,We do require 50 refundable deposit for incidental charges. Our desk representative tried everything to explained you, but you refused to listen. As you have wrote in review, you have made your mind to write a negative review before going into the room and next day morning you came to front office and apologized for your behavior. Our guest understands and they pay refundable incidental deposit. We sincerely apologize for any inconveniency.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from General Manager on 27 Jan 2023
Dear Ms. Laura,Thank you for taking a time form your busy schedule and write a review. Hope to see you whenever your travel plan needs a lodging in Gainesville, GA.

2/10 Terrible

Jhabel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the dirtiest I have ever been in a budget hotel. the smell of the room; the sheets all dirty, the dirty refrigerator. The coffee maker with hair inside the water tank. I would never stay there again.
Stayed 1 night in Dec 2022
Response from General Manager on 8 Dec 2022
Dear Abraham Avilez,We apologize on behalf of our entire staff regarding your experience less than satisfactory. Your feedback is very important, and we will take necessary action to avoid similar problems in the future. Thank you

2/10 Terrible

Dave

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Several flys and a flea in first along with a dirty towel hanging on the waste basket. They switched us to their “Suite”, and this room had some kind of bloody bug dried to the shower curtain and some sort of tiny black pieces between the sheets. I couldn’t tell if they were old bugs or what. I got out of there quickly, and went to a Ramada down the street. I asked for a refund but the attendant on duty refused. I need Expedia’s help in getting a refund.
Stayed 1 night in Sep 2022
Response from General Manager on 12 Nov 2022
Dear guest,We apologize on behalf from entire Super 8 team about your experience less than satisfactory.We are taking necessary action to avoid similar type of problems in the future.

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from General Manager on 4 Aug 2022
Dear Guest, we are apologizing for your experience less than satisfactory. We are committed to our service and will every effort to do better stay of our valued guests like you. Thank you.

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross and overpriced
This place was pretty gross. Several dead cockroaches outside and inside the room. There were holes in the bedding. We were given 2 towels, 1 hand towel and 2 washcloth for 4 people in a room with 3 beds.
Stayed 2 nights in Jun 2022
Response from H Roper on 29 Jun 2022
Please accept our sincere apology regarding your experience was less than satisfactory. We will take necessary action to avoid similar problems in the future. Thank you

6/10 Okay

Samuel

Travelled with family
Liked: Property conditions & facilities
Paid a $25 fee in a none smoking room, was told it was going to be refunded if I didn't smoke in room, when I call up the on Tuesday they lady at desk said it's not paper work showing I paid, but I got bank statements I did
Stayed 2 nights in Jun 2022
Response from H Roper on 29 Jun 2022
Dear Guest, Please be advised your card was refunded $25 on date of check-out 6/26/2022. Refunds may take up to 3 to 5 business days to return to your card. If you have any questions please contact our front desk and speak with Hallie or Ac we will be happy to assist you. Thank you

8/10 Good

Edgar

Stayed 2 nights in Jun 2022
Response from H Roper on 29 Jun 2022
Thank You for taking the time to give us a review. We appreciate your business.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022
Response from General Manager on 24 May 2022
Thank you for your review! We appreciate your business and hope to seen you again.

2/10 Terrible

Ty

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, stained sheets and blankets.
Stayed 2 nights in May 2022
Response from H Roper on 29 Jun 2022
Dear Guest, Please accept our sincerest apology for your unsatisfactory stay. We do strive to give the best experience possible. Please be assured we are taking steps to avoid similar situations in the future. Thank you for bringing this to our attention.

8/10 Good

David

Liked: Cleanliness, staff & service
Decent but a bit pricey for that hotel
It was ok a bit pricey I’ve stayed in way better for 160 a night but it was decent I guess
Stayed 1 night in Mar 2022
Response from General Manager on 30 Mar 2022
Thank you for taking time from your schedule and write a review. I completely agree with you that the price over the weekend was higher due to some events in the area. Though, I assured you that we were lowest in similar type of properties. Hope to see you again whenever your travel plan needs a lodging in Gainesville, GA

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The rooms were not cleaned appropriately. It looked like there was mouse or rat feces behind one of the beds. The beds had cheap mattresses that you could feel the metal springs In when you laid on them. The manager became irritated when asked to help with a plumbing issue in the room. I will NEVER stay at this hotel again.
Stayed 3 nights in Feb 2022
Response from General Manager on 22 Feb 2022
Dear Guest, We apologize for your experience less than satisfactory. We are taking necessary action to avoid similar types of problem in the future.

4/10 Poor

Kay

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from General Manager on 18 Feb 2022
Ms. Kay, Thank you staying with us for few nights. You were booking the room every day for four days and never mentioned about any concerns. I hope you have enjoyed our stay with us.

10/10 Excellent

Jolita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from General Manager on 10 Jan 2022
Thank you for your review and hope to see you whenever your travel plan requires a lodging in Gainesville, GA

2/10 Terrible

Rhonda

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nasty
Stayed 1 night in Dec 2021
Response from General Manager on 4 Jan 2022
Please accept our sincere apologize your experience less than satisfactory. We will take necessary action to avoid similar problems in the future.

4/10 Poor

Nicole

Disliked: Staff & service, amenities
The management is assumptuous and rude while mischaracterizing guests without discussing full facts surrounding situations when confronted on poor guest relations; such as unanswered requests to housekeeping for things such as trash bags or front desk staff showing indifference to concerns over various issues regarding alarming other guest behaviors. Property is not as clean as they attempt to portray. It is not a welcoming place in general. Loud partiers at night and numerous angry exchanges between other guests and their guests. It isn't hard to piece together their business when they yell about it in common areas. The rooms are of moderate condition and property is of decent location compared to other economic properties in the area. That does not make up for such misplaced arrogance of management. He does not know the people on his property and he should heed caution in judging others. It has far reaching effect.
Stayed 1 night in Dec 2021
Response from General Manager on 26 Dec 2021
Ms. Nicole, We apologize for your experience less than satisfactory and I am sure it's a mis understanding. If you have faced any of the above situation - you and your husband were coming regularly in the office and never mentioned with us. Your husband mentioned that you were kicked out from the other hotel. Thank you for your business and we value our guests.

6/10 Okay

jeff

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property and room were clean. Amenities in room, i.e. refrigerator, TV, etc., worked. Room was a little run down with older/damaged bed spread and walls. Minimal breakfast bar.
Stayed 1 night in Nov 2021
Response from General Manager on 30 Nov 2021
Thank you

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ARE YOU KIDDING ME!!!
What a horrible dump! Walked into the room and the beds were a mess, cigarette butts in the ashtray, soda can on the nightstand. We turned around, went to the desk and demanded a refund. We had to drive 35 miles to find a clean, comfortable hotel. Stay away from this hotel!!!
Stayed 1 night in Oct 2021
Response from General Manager on 25 Oct 2021
Mr. Ray, Apologize for your poor experience when you arrived. The housekeeper was confused about this room and missed to clean the room. We will take necessary action to avoid similar problem sin the future. We hope to see you again when your travel plan requires a lodging in Gainesville, GA

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pick any other place
We weren’t there long before demanding a refund. We had three rooms and upon checking the first we found bed bugs, the second had roaches on the bed sheets and the third smelled like smoke and the sheets and towels appeared to be used and not laundered.
Stayed 2 nights in Oct 2021
Response from General Manager on 14 Oct 2021
Mr. David, We apologize your experience was less than satisfactory. Next day, exterminator has inspected the rooms and found no evidence of bed bugs.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Everybody was nice our room flooded parking lot was full free breakfast was not breakfast really
Stayed 3 nights in Oct 2021
Response from General Manager on 6 Oct 2021
Thank you

4/10 Poor

Adrian

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
It was filthy with very unsavory people hanging around. There were roaches in our room, the shower dripped all night. Our key didn’t work. Crazy lady in the parking lot.
Stayed 3 nights in Sep 2021
Response from General Manager on 3 Oct 2021
We apologize for the experience less satisfactory. We are taking necessary action to avoid similar problems in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary and stinks
The first room we were put in smelled like mold and mildew and the tv didn’t work. We called she had us come back to the office and get a different room key. We went back to a different room and it was just as bad. I think there’s were drug dealers and prostitutes. We could not stay there. The pictures on hotels.com were from a different hotel. Now I pray we get our $100 gift card refunded
Stayed 1 night in Sep 2021
Response from General Manager on 3 Oct 2021
We apologize for the experience less satisfactory. We are taking necessary action to avoid similar problems in future.

4/10 Poor

Angelika A

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the room, sink plugged up - would not drain, lightbulbs burned out, nothing to eat in the morning- only coffee offered, people sleeping on the walkways in front of rooms overnight covered with sleeping bags, really rough neigborhood:( would not pay $20 for a room in a motel that operates as a flop house, do not stay there......I would have gone someplace else if i would have been able to get my money back but that is not possible anymore nowadays.
Stayed 2 nights in Sep 2021
Response from General Manager on 28 Sept 2021
Thank you for sharing you concerns. We apologize for your experience less than satisfactory. We are taking necessary action to avoid similar problems in the future.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop
Parking was at a premium, other than that a great value hotel for an overnight.
Stayed 1 night in Sep 2021
Response from General Manager on 21 Sept 2021
Thank you for your response. It's encouraging to hear from valued guest like you.

6/10 Okay

Stephanie

Had to be in the area because we were dropping of someone at the Atlanta airport... Due to the fact that is was Labor Day weekend and DragonCon was in town this was the closest ok lace we could find that was priced good enough for just an overnight stay. Next time I'll just pay the extra for something a little better. This location seems to be in the middle of a residential neighborhood which made it interesting to drive up to. It is definitely an older building that has attempted to make itself look better but falls short especially inside the rooms. Everything had that air of just shy of being new or recent. The check in process took longer than was necessary because the two girls behind the counter seemed to be chatting between themselves more than actually working. The air conditioner was loud and the entire night we could smell someone smoking weed from somewhere nearby. If you can spend the extra $ somewhere else, go for it. Otherwise this place is nothing to write home about
Stayed 1 night in Sep 2021
Response from General Manager on 7 Sept 2021
Thank you for your concerns and we are working for improvements and avoid similar types of problems in the future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We arrived late Thursday night. Check in was okay. Within 30 minutes of getting to our room, around 1 am, police showed up for a couple arguing in the parking lot. Friday morning we saw our first roach in the bathroom. We paid for Thursday - Monday, but our room key was shut off on Saturday, and they had to fix it. Room phone didn't work. On Sunday, even maintenence had an issue getting into our room because the door lock is "messed up". We requested more towels or a mop when we had a small leak which we had to fix ourselves, and was given 2 hand towels. On Saturday morning, we saw roach #2, 3, 4 and it went on. We looked for another hotel to check into, but places were booked. The stay was terrible. I didn't have super high expectations, but being questioned by cops day 1, and seeing countless roaches, I can't say I'd recommend this to my worst enemy. "Owner" commented back on my google review claiming the person I was with came in on Friday and stated everything was "perfect". However, we didn't even check in until Friday morning. We didn't have to go into the front until the next day, Saturday. If it was "perfect", they wouldn't have shut off our keys 2 days before checkout. Nor would the cops have been on the property multiple times. I also found multiple roaches in the bathroom, which I have photos (which under details I can prove location being the hotel and times).
Stayed 4 nights in Aug 2021
Response from General Manager on 24 Aug 2021
We apologize for your experience less than satisfactory. Management will take necessary action to avoid similar kinds of problem in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Jun 2021
Response from General Manager on 20 Jul 2021
Thank you for your review. It's always encouraging to hear from the our valued guests like you.

2/10 Terrible

Jotavah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from General Manager on 9 Jun 2021
We apologize for any inconvenience during your stay. You have 7 people in the room with the kids and room was registered for only two people. Thank you