Beautiful old hotel. Splendid breakfast and Williams restaurant was excellent with very attentive staff. My only criticism is some of the concierge staff were not very friendly. Would stay again if I returned to Madeira.
Lovely little hotel based in the old town , only 10/15 minutes walk from the old town centre. Extremely helpful and happy stuff.Very clean rooms and the lady has even agreed to wash a few items of clothing for our sons as we have run out of clean tops :).
Lovely little cafe-terrace with a very nice panoramic view. Be warn there is a very steep walk up the hill to get to the hotel but most people rent cars or like us take it up as a challenge and claims up. We would definitely recommend it anytime.
Location was good, hotel is very big, slightly dated but still has what it needs and has things for everyone but was mostly geared towards elder folks. Still we did not have troubles of occupying the kids (5 and 8 year old). Our room was a suit at the top floor and had great ocen views, it was spacious and comfortable. Restaurants are expensive for the quality and options they offer so it indeed is better to dine out. One unacceptable issue was paid parking for hotel clients which was really expensive for Portuguese standards and in fact I don't even remember I paid for parking since forever! One night in the parking was at least 10 Euros, it was like the hotel did not want its customers to have cars and it was just a paid parking for the neighbourhood. They need to rethink their policy about that in my opinion. Overall we were satisfied with our stay.
Third trip to the Pestana Casino Park which we enjoyed very much. We stayed on a B & B basis, there was a good choice at breakfast. We used a couple of the restaurants close by in the evening although it is only a short walk into the centre of Funchal. We used the swimming outdoor swimming on the first day although this was extremely cold so we used the indoor pool and steam rooms of the following days. There was a slight mix up with the booking when we arrived and also on the final day the room did not get cleaned although we had left the appropriate sign on the door. We requested new towels only which had not arrived 1 1/2 hrs later, so we phoned again and when we returned to the room later in the evening the room had been fully serviced. This is a nice hotel with a fantastic view over the harbour and coast line heading out of Funchal. I would use it again.
Couldn't have picked a nicer hotel. There was nothing we could fault, staff so friendly, the rooms were very clean. We had a sea view with balcony. The gardens in the hotel were outstanding. The food was very good as well. We would go there again. They had a courtesy bus running several times a day in to town, and also times when you could pick it up to bring you back. But not to far to walk as well.
Lovely hotel set back from the hustle and bustle of the town but only a short walk to the centre. Room was clean and comfortable and a very decent size with a balcony overlooking the amazing garden.
Breakfast was outstanding. Everything possible on the menu plus a freshly cooked breakfast option as well. The waiting staff were polite and attentive. Nothing was too much trouble.
The reception staff were extremely helpful and a special mention must go to Rosie who helped us plan trips and sorted a hire car for us.
The bar staff also were very attentive and made us some delicious cocktails during 'Happy Hour'. Room service was also very efficient but it was a shame that the bar didn't serve meals in the evening.
The hotel facilities were excellent with an indoor and outdoor swimming pool and a gym. Because the hotel was relatively small, we often ghad the facilities to ourselves. Brilliant. Will definitely be returning.
Everything was good to excellent although we ate off the a la carte menu and not their normal half board offering.
Only down side was at dinner where service was very moderate. Put this down to lack of staff with one member serving both the bar and also acting as a waiter. This resulted in often long wait for pre dinner drink.
All members of staff nevertheless friendly and helpful. Any criticism aimed at management re staffing.
Funchal, capital of the Madeira Islands, curves along a harbor and rises up verdant mountain slopes. At the Mercado dos Lavradores market, vendors display basketry, produce, fresh fish, and profusions of flowers. The Madeira Wine Lodge, housed in a 17th-century monastery building, offers tastings and tours. A ride in a wicker toboggan down steep, narrow streets is a uniquely Funchal experience.
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