2 indoor pools, 2 outdoor pools

Reviews of Suite Hotel Eden Mar

4 out of 5
Suite Hotel Eden Mar
Rua do Gorgulho 2, Funchal

Reviews

9.4

Exceptional

Rating 10 - Excellent. 226 out of 320 reviews" "
Rating 8 - Good. 88 out of 320 reviews" "
Rating 6 - Okay. 5 out of 320 reviews" "
Rating 4 - Poor. 1 out of 320 reviews" "
Rating 2 - Terrible. 0 out of 320 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet resort with sea views and lovely pools, bars and comfy bedrooms
Stayed 6 nights in Feb 2024

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear Katie,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

8/10 Good

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear Faisal,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Madeira for the Xmas lights and markets, lovely hotel lovely weather
Stayed 3 nights in Dec 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear Phillip,Thank you for your comments and for choosing our hotel. It was a pleasure to have you staying with us and we hope to see you again soon!Best Regards,Lícia Ferreira Guest Relations

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Eden Mar is a gem among the many hotels of the new Funchal area. The many pools, grounds and general facility are kept in immaculate shape. The daily cleaning of our rooms and hotel was amazing. When we were tired of all the tourist activities on the island Eden Mar provided a quiet retreat where it was just fun to enjoy the swimming and grounds at the hotel. The choices for breakfast must have covered everything and there were always plenty of hot tasty food and plenty of smiles and good mornings from a very hard working staff throughout the hotel. Probably one of the best if not the best hotel we have stayed at during our many travels.
Stayed 21 nights in Nov 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear William,It is with humbleness that we receive your compliments that confirm that the commitment of all the staff is recognized and praised. Obrigada! Your comments personify the lightness of the culture of the authentic PortoBay essence therefore, we most thank you for your words of gratitude towards our work, effort, and dedication. Your words accurately mirror the quality and tailored service we aim to provide.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home!We thank you for your vote of confidence in considering our hotel to be the best hotel you have ever stayed in, and we truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island. Until there, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent, service, food, facilities and the staff
Stayed 7 nights in Nov 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear David,We would like to thank you for your kind words, and we are very glad that you have enjoyed our facilities and all our services.Thank you for choosing the Suite Hotel Eden Mar and we hope to have the privilege of welcoming you again soon.Best Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Stayed 12 nights in Nov 2023
Response from Lícia Ferreira - Guest Relations on 12 Jan 2024
Dear Jonathan,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Julianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning property, great rooms/beds. the only thing I would change is replacing the bathtubs with walk in showers. the restaurants on resort are the best in the area, if I was to stay again I would likely do half or full board instead of just breakfast
Stayed 4 nights in Oct 2023
Response from Lícia Ferreira - Guest Relations on 30 Oct 2023
Dear Julianna,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lícia Ferreira - Guest Relations on 30 Oct 2023
Dear Gabriella,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and staff
Very attentive staff and hotel is located centrally for everything you need. Beautiful gardens and pools with lovely secluded areas you can sit in the sun. Recommended and will be coming again!
Stayed 4 nights in Oct 2023
Response from Lícia Ferreira - Guest Relations on 27 Oct 2023
Dear Gordon,Thank you for this review and for recommending our hotel!We pride ourselves of serving our guests to the fullest by providing an attentive and authentic service to our guests and always make them feel at home. In this way, we are very happy to know that you have enjoyed everything and that we have met your expectations!Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Suite Hotel Eden Mar and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island. Until there, we wish you all the best!Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Peter James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. Great facilities and right next to Funchal. Bedroom was extremely comfortable. Only thing that let it down is the food at the pool bar is rather poor - whilst all the food at the other restaurants and breakfast buffet is very nice.
Stayed 6 nights in Oct 2023
Response from Lícia Ferreira - Guest Relations on 27 Oct 2023
Dear Peter James,Thank you for taking the time to write this review. We appreciate your kind words and hope to welcome you back soon. With our best wishes,Lícia FerreiraGuest Relations

8/10 Good

Benjamin

Stayed 7 nights in Oct 2023
Response from Lícia Ferreira - Guest Relations on 24 Oct 2023
Dear Benjamin,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choice of indoor & outdoor pools lovely breakfast with good coffee & lots of varieties of hot or cold food
Stayed 6 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 3 Oct 2023
Dear Louise, Thank you very much for choosing the Suite Hotel Eden Mar for your stay on our beautiful Madeira Island. It is with great pleasure that we read your comment that in simple words says a lot about our hotel and our team. Thank you!We hope to have the privilege of welcoming you again soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Rushil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property with great amenities and staff. Convenient location in funchal, but a bit out of the way from downtown.
Stayed 3 nights in Sep 2023
Response from Lícia Ferreira - Guest Relations on 15 Sept 2023
Dear Rushil,We appreciate that you have taken the time to rate your stay. We are very happy to know that everything met your expectations!We hope to see you back in the near future. Until there, we wish you all the best!Kind regards.Lícia FerreiraGuest Relations

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Great hotel and facilities, it’s a shame that bars and restaurants onsite close too early. We enjoyed our stay here as a family and our room was amazing. The breakfast has a great selection but could do with better coffee choices. The restaurants onsite served up some amazing food and some of the theme nights the dinner is amazing. Carlos in the bar was amazing and very friendly, he always had a smile on his face and was great with our daughter. Will love to stay again.
Stayed 8 nights in Aug 2023
Response from Lícia Ferreira - Guest Relations on 31 Aug 2023
Dear Craig,We would like to thank you for your comments and for choosing the Suite Hotel Eden Mar for your stay in Funchal.Nothing makes us happier than meeting the expectations of our dear guests! We are very pleased with your compliments about the Hotel, facilities, and services.It is wonderful to know that you felt cherished by our professional, helpful, and friendly staff. We most thank you for your words of gratitude towards our work, effort, dedication and especially for highlighting Carlos França to whom we will pass your kind words of appreciation and recognition. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service.We hope to have the privilege of welcoming you again soon to our beautiful Madeira Island! Until then, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Funchal, but our choice of hotel was excellent. The suite was of a good size and well supported with equipment for our needs. The balcony was great, and we had a lovely view of the sea. It was a little noisier than we were expecting, but part of that was due to a nearby hotel being renovated. I expect that rooms facing the interior of the hotel would be quieter. The ensuite was very practical and the rooms were cleaned each day to a very high standard. Towels were also provided for the pools and spa. The complex is wonderful. A choice of pools (indoor and outdoor) and plenty of options for sitting in the sun or the shade. The buffet breakfast was outstanding - plenty of choice each day with hot and cold options. You could even enjoy a glass of sparkling wine if you were so inclined! The staff spoke excellent English and were all incredibly polite and helpful. There are plenty of dining options close by, and a choice of supermarkets. A bus route into the centre was nearby, but you could walk there and back, if so inclined. We would definitely stay at this hotel again, if coming back to Funchal. Overall, it was a wonderful holiday, with plenty to see and do in Madeira.
Stayed 8 nights in Apr 2023
Response from Lícia Ferreira - Guest Relations on 24 Apr 2023
Dear Barry,Thank you ever so much for leaving this wonderful and detailed review! Your comments attest our attention to detail and commitment of providing quality and consistent service to our guests. In this way, it is delightful to hear how our teams’ daily dedication and efforts to serve our guests, as well as our beautiful Madeira Island made such a good impression in your stay. Obrigada! We are very pleased with your compliments about the Hotel, facilities and services.All in all, it is simple adorable to read your narrative and get to know all the involvement that you felt in the atmosphere that lives in our hotel and with this PortoBay Family!We hope to have the privilege of welcoming you again soon. Until there, we wish you all the best!Kind regards,Lícia FerreiraGuest Relations

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2023
Response from Lícia Ferreira - Guest Relations on 19 Apr 2023
Dear Andrea,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

8/10 Good

Susan

Travelled with partner
Liked: Staff & service, amenities
The hotel complex was very good. The breakfast was excellent. Staff were all very friendly and worked really hard. We used the gym and pool both indoor and outdoor and everything was to a high standard. We had a junior suite and found the furnishings very tired this was a disappointment(the rest of the hotel was very different). The bathroom was old. The room was a good size. The bed was comfortable.
Stayed 7 nights in Feb 2023
Response from Lícia Ferreira - Guest Relations on 6 Mar 2023
Dear Susan,We pride ourselves of serving our guests to the fullest and always make them feel at home. We have taken good note of your suggestions and we hope that we will soon have the opportunity to welcome you back to the Vila Porto Mare Resort.With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from Lícia Ferreira - Guest Relations on 10 Feb 2023
Dear Sean,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
Staff was friendly and helpful. Room was amazing . The place was a bit outdated. I would highly recommend this hotel.
Stayed 6 nights in Jan 2023
Response from Lícia Ferreira - Guest Relations on 30 Jan 2023
Dear Yvonne,Thank you for your comments and for choosing the Suite Hotel Eden Mar.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

10/10 Excellent

Rebekkah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! This was our third time to Madeira but first at this hotel. In future this is where I will always book. The staff treat you like family and everyone from front desk, restaurant, bar, pool staff all pay attention to the smallest of details to make the guests comfortable. This resort is perfectly located and has so many nice amenities. We have a child with mobility problems and everything was accessible. It has numerous big pools both heated and unheated. The gym was one of the best at a hotel I have seen. There are numerous family games to play such as ping pong, air hockey, snooker, and boules. There is also a small playground. The food at the hotel is delicious but is also very close to good restaurants and a good sized supermarket. Wonderful place!
Response from Lícia Ferreira - Guest Relations on 9 Jan 2023
Dear Rebekkah,We are delighted in reading your comments! Thank you for this review and for recommending our hotel!We pride ourselves of serving our guests to the fullest by providing an attentive and authentic service to our guests and always make them feel at home. In this way, we are very happy to know that you have enjoyed everything and that we have met your expectations!Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Suite Hotel Eden Mar and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island. Until there, we wish you all the best!Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort facilities and hospitality.
Beautiful resort, easy to get into town down the hills, friendly staff all speak good English. Guests were from across Western Europe not only Brits. The Beds and room were very comfortable. My only negative was the walls seemed quite thin once it was occupied next door. Hopefully the next major refurbishment insulation is added to walls to make it fully quiet, but this is really trivial. Overall it was very comfortable and a great place to relax and revive. Having the kitchen area was also very useful when you get fed up of restaurant food and want to prepare something lighter. Would definitely stay here again.
Stayed 3 nights in Nov 2022
Response from Lícia Ferreira - Guest Relations on 2 Dec 2022
Dear Guest,Thank you for your comments and for choosing Suite Hotel Eden Mar.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A nice property but the food service, particularly the breakfast is not commensurate with the type of hotel this property is trying to be. The coffee was like dishwater....juices were half watered down, no variety from day to day. Needs improvement.
Response from Lícia Ferreira - Guest Relations on 25 Nov 2022
Dear John,Thank you for taking the time to write this review and for choosing the Suite Hotel Éden Mar for your stay on our beautiful Madeira Island!Customer satisfaction is a PortoBay Group prime concern, and we truly feel sorry that you were not completely satisfied with your experience, concerning the aspects that you have mentioned.In this way, our management team will take your comments under the very best consideration as we continually work to improve our guests’ experience based on your feedback.We hope to have the privilege of welcoming you again soon!Kind RegardsLícia FerreiraGuest Relations

10/10 Excellent

Roberto Vieira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering it is one of the oldest hotels in Lido Eden MaR remains one of the best ! Amazing gardens, comfortable up to date accommodation and excellent service! Breakfast at Alfama was very nice each time I went! Would recommend this hotel and PortoBay Group.
Response from Lícia Ferreira - Guest Relations on 25 Nov 2022
Dear Roberto Vieira,It is with humbleness that we receive your compliments that confirm that the commitment of all the staff is recognized and praised. Obrigada! Your comments personify the lightness of the culture of the authentic PortoBay essence therefore, we most thank you for your words of gratitude towards our work, effort, and dedication. Your words accurately mirror the quality and tailored service we aim to provide.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home!We thank you for your vote of confidence in considering our hotel to be one of the best hotels in Lido area, and we truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island. Until there, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Patricia Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were excellent and the pools were varied, lot of choice. Fantastic breakfast and always helpful staff
Stayed 7 nights in Nov 2022

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days stay at Eden Mar
A lovely few days at the Eden Mar. Nice quiet hotel with good amenities and a lovely breakfast. Staff very welcoming too.
Stayed 3 nights in Nov 2022
Response from Lícia Ferreira - Guest Relations on 15 Nov 2022
Dear Helen,Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Roberto Vieira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent condition and offers a variety of amenities with a selection of restaurants, pools and beautiful gardens. The rooms are comfortable with excellent beds. Would recommend Porto Bay hotels they are synonymous with Quality! Your Eden in Funchal!
Stayed 3 nights in Oct 2022
Response from Lícia Ferreira - Guest Relations on 18 Oct 2022
Dear Roberto Vieira,It is with humbleness that we receive your compliments that confirm that the commitment of all the staff is recognized and praised. Obrigada! Your comments personify the lightness of the culture of the authentic PortoBay essence therefore, we most thank you for your words of gratitude towards our work, effort, and dedication. Your words accurately mirror the quality and tailored service we aim to provide.Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home!We thank you for your vote of confidence in considering our hotel to be your Eden in Funchal, and we truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island. Until there, we wish you all the best!Kind Regards,Lícia FerreiraGuest Relations

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 8 nights in Oct 2022
Response from Lícia Ferreira - Guest Relations on 18 Oct 2022
Dear Derrick,Thank you for your comments and for choosing Suite Hotel Eden Mar.It was a pleasure to have you staying with us and we hope to have the privilege of welcoming you again soon to our beautiful Madeira Island!Best regards, Lícia FerreiraGuest Relations

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Siu Cho

Stayed 5 nights in Aug 2022
Response from Lícia Ferreira - Guest Relations on 3 Oct 2022
Dear Siu Cho,Thank you very much for rating our hotel.See you soon!Best regards,Lícia FerreiraGuest Relations

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel complex was lovely, with great restaurants, particularly Alfamma on Thursday night was excellent. However, the room was very spacious but it did feel quite dated, especially the bathroom! Very enjoyable stay though.
Stayed 3 nights in Aug 2022
Response from Lícia Ferreira - Guest Relations on 4 Oct 2022
Dear Christina,Thank you for this review and classification! We are happy to know that you have enjoyed your stay ith us.A delicious dine in our Portuguese Restaurant Alfama with the beautiful setting on the garden is really something not to be missed! Your feedback is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing The Suite Hotel Eden Mar and we hope to have the privilege of welcoming you again soon!With our best wishes,Lícia FerreiraGuest Relations

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
Elegant, sea-facing hotel, set among tropical gardens with several restaurants and swimming pools. It’s part of the Porto Bay group and one of three hotels within the Porte Mare resort in Funchal. The staff is very helpful and the breakfast had a good choice of food. There are shops and restaurants around the hotel, and a supermarket nearby. If you are fit, it's an acceptable walk to town. Otherwise you can take a taxi or a bus.
Stayed 4 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 4 Oct 2022
Dear Elena,Thank you so much for your review and classification! We are sure that we will soon have the privilege of welcoming you again to our beautiful Madeira Island, for another stay with this PortoBay Family!With our best regards,Lícia FerreiraGuest Relations

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eden Mar is the best hotel we have ever stayed at, it is perfect
Stayed 7 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 19 Jul 2022
Dear Martin, It is with humbleness that we receive your compliments that confirm that the commitment of all the staff is recognized and praised. Obrigada! Your comments personify the lightness of the culture of the authentic PortoBay essence therefore, we most thank you for your words of gratitude towards our work, effort, and dedication. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home! We thank you for your vote of confidence in considering our hotel to be one of the best hotels you have ever stayed in, and we truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island. Until there, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel and amenities, wonderful food and great staff. One of the best hotels we’ve stayed in
Stayed 10 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 19 Jul 2022
Dear Tanya, It is with humbleness that we receive your compliments that confirm that the commitment of all the staff is recognized and praised. Obrigada! Your words accurately mirror the quality and tailored service we aim to provide. Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home! We thank you for your vote of confidence in considering our hotel to be one of the best hotels you have ever stayed in, and we truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island. Until there, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Darlene, Hollis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and room was as pictured. The bed, robe and slippers were very comfortable. Breakfast options were great and freshly replenished throughout breakfast service. The happy hour bartenders near Almafita restaurants were kind and made great drinks. Receptionists staff were accommodating and friendly. The hotel, without issue, kindly allowed us to check out late due to us having an evening flight to Lisbon. I would definitely stay at this property again.
Stayed 3 nights in Jul 2022
Response from Lícia Ferreira - Guest Relations on 19 Jul 2022
Dear Darlene, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the suite Hotel Eden Mar. Until there, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

10/10 Excellent

N J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is done superbly providing an extremely relaxing holiday
Stayed 13 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 4 Jul 2022
Dear N J, We would like to thank you for your lovely comments and for rating the Suite Hotel Eden Mar. We are glad to know that you had a wonderful stay with us on our beautiful Madeira Island. We appreciate your kind words and hope to have the privilege of welcoming you again soon. With our best wishes, Lícia Ferreira - Guest Relations

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 27 Jun 2022
Dear Mr. Gerard, Thank you very much for rating our hotel. See you soon! Best regards Lícia Ferreira Guest Relations

10/10 Excellent

Catherine Doreen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was easy to walk or there was a bus stop right outside. Lovely gardens with lots of private Lounging areas.
Stayed 5 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 20 Jun 2022
Dear Catherine Doreen, Nothing makes us happier than meeting the expectations of our dear guests. Thank you for mentioning our beautiful and unique garden. We are happy to know that our garden has contributed to an even more pleasant stay. We hope to have the privilege of welcoming you back to our beautiful Madeira Island! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Lícia Ferreira - Guest Relations on 20 Jun 2022
Dear Guest, thank you for your classification! We all look forward to welcoming you back to our beautiful Madeira Island. Until there, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I've ever been. Outstanding outdoor areas with 2 beautiful pools ( 1 indoor). Numerous amenities. Very good quality for Breakfast and Dinner. Huge room with Sea View. Definitely recommend this hotel!
Stayed 4 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 15 Jun 2022
Dear Charlene, We would like to thank you for your comments and for rating the Suite Hotel Eden Mar. We are glad to know that you have enjoyed your stay with us! Your feedback is greatly appreciated and will inspire all of us to continue to strive towards the outstanding customer service and to make you feel at home! We thank you for your vote of confidence in considering our hotel to be one of the best hotels you have stayed in, and we truly hope to have the privilege of welcoming you soon to our beautiful Madeira Island. Until there, we wish you all the best! Kind Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 15 Jun 2022
Dear Amelia, Thank you very much for rating our hotel. See you soon! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Due to BA cancelling our return flight originally scheduled for 26th May and not offering an altrrnatuve same day we has to leave a fay early. When we asked Expedia about changing the hotel booking to make it a day less they responded that they could not and that we would need to talk to the hotel. When we did on arrival we were informed we would need to speak with Expedia. Not a very satisfatory outcome other than a lost day of our holiday
Stayed 7 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 15 Jun 2022
Dear Leslie, Thank you very much for your review and classification! We also thank you for choosing the Suite Hotel Eden Mar and we look forward to welcoming you back for another visit on our beautiful Madeira Island! Best Regards, Lícia Ferreira Guest Relations

10/10 Excellent

Shazad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 4 nights ( travelled with family). the hotel was nice and the outside to it was amazing with palm trees and swimming pools.staff was friendly and the views were amazing.Only issue we found was no halal meat options in the restaurant and nearby to eat. so we had stick to veg options which was ok. And maybe they can have the breakfast running bit later then 9.30am. overall we enjoyed our experience and will come back. :)
Stayed 4 nights in May 2022
Response from Lícia Ferreira - Guest Relations on 15 Jun 2022
Dear Shazad, We would like to thank you for your comments and for choosing the Suite Hotel Eden Mar for your stay in Funchal. We are very pleased with your compliments about the facilities from our hotel, services, beautiful grounds and to know that we have meet your expectations. Regarding the opening period of our Restaurants Alfama and Atlântida for breakfast, please allow us to clarify that it is between 7:30 am and 10:30 am. We would love to receive you and your Family again to our beautiful Madeira Island! With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Roda B

Travelled with family
Liked: Cleanliness, staff & service
It's much worth the money ,.. love this place
Stayed 12 nights in Apr 2022
Response from Lícia Ferreira - Guest Relations on 2 May 2022
Dear Roda B, We pride ourselves of serving our guests to the fullest and always make them feel at home. It was our pleasure to have you staying with us and we hope that we will soon have the opportunity to welcome you back to the Suite Hotel Eden Mar. With our best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022
Response from Lícia Ferreira - Guest Relations on 2 May 2022
Dear Gregor, Thank you very much for rating our hotel. See you soon! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Kathrine

Stayed 5 nights in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very comfortable stay, large junior suite with great view from balcony. Only annoyance was noise form below bar area when live acts performing
Stayed 7 nights in Apr 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Robert, Thank you for taking the time to write this review. Your feedback is very important for us and it is the most effective way of adapting our offer to our guests’ needs and expectations and, therefore, to see how our service is evolving, based on your opinion. We hope to have the privilege of welcoming you soon! With our best wishes, Lícia Ferreira Guest Relations

8/10 Good

fortune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Guest, Thank you very much for rating our hotel. See you soon! Best regards, Lícia Ferreira Guest Relations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was excellent except food variety
It was excellent for the room, environment and service. We definitely love the kid friendly environment and the indoor pool. The only thing is not as good as everything, probably is the variety of the food provided in the buffet. Wish it will have 7 days menu and more varieties for us to choose. But overall was very good experience. 😊
Stayed 7 nights in Mar 2022
Response from Lícia Ferreira - Guest Relations on 28 Apr 2022
Dear Guest, We would like to thank you for your kind words, and we are very glad that you enjoyed our facilities and our services. The F&B services are key elements of our service, and your comments concerning the variety of the food provided in the buffet will be taken into the very best consideration as we continually work to improve our guests’ experience based on your feedback. Your review is greatly appreciated and will inspire all of us to continue to strive towards outstanding customer service. Thank you for choosing the Suite Hotel Eden Mar and we hope to have the privilege of welcoming you again soon! With our best regards, Lícia Ferreira Guest Relations