Outdoor pool

Reviews of Royal Savoy - Ocean Resort - Savoy Signature

5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 90 out of 130 reviews" "
Rating 8 - Good. 34 out of 130 reviews" "
Rating 6 - Okay. 3 out of 130 reviews" "
Rating 4 - Poor. 1 out of 130 reviews" "
Rating 2 - Terrible. 2 out of 130 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kamola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Amazing hotel and wonderful service. Absolutely loved it.
Stayed 7 nights in Dec 2023
Response from Royal Savoy on 1 Feb 2024
Dear Valued Guest,Thank you for taking a moment of your time to review your recent stay at the Royal Savoy. We are delighted to learn that you thoroughly enjoyed your stay with us, your ratings and kind words highlighting our service are greatly appreciated.We look forward to welcoming you back to once again provide you with a memorable and relaxing stay.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding, everything is excellente. Maybe just need to improve the gym.
Stayed 3 nights in Sep 2023
Response from Royal Savoy on 9 Oct 2023
Sunny greetings from Madeira!We trust you had a safe and pleasant flight home.Thank you for sparing a moment of your time to review your recent stay at the Royal Savoy. We are very happy to hear that you enjoyed your stay with us. Your rating and kind words are much appreciated.It would be a true pleasure and privilege to welcome you back to Madeira and to our hotel.Meanwhile, we are entirely at your disposal should you need any assistance.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A truly great hotel and good value. One of the reasons I selected it - and one of the features I really liked - is that they provide the option to swim in multiple outdoor pools and also access a protected area in the sea immediately adjacent to the outdoor pools. It's wonderful to swim in the sea and the water there is relatively warm.
Stayed 4 nights in Jun 2023
Response from Royal Savoy on 28 Jun 2023
Dear valued Guest,Thank you for sparing a moment of your time to review your recent stay at the Royal Savoy. We are delighted to learn that you thoroughly enjoyed your stay with us. Your perfect rating and kind words highlighting our pools are greatly appreciated.We look forward to welcome you back to once again provide you with the highest level of service you have come to expect from us.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

8/10 Good

Undeleeb

Liked: Cleanliness, staff & service, property conditions & facilities
Decent location from the city great views pleasant room
Stayed 7 nights in Apr 2023
Response from Royal Savoy on 4 May 2023
Dear Guests,Thank you for sparing a moment of your time to review your recent stay at the Royal Savoy. We are happy to learn that your enjoyed your stay with us, your rating and kind words are much appreciated.We look forward to your next visit to our amazing Island and to the Royal Savoy.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

10/10 Excellent

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Savoy is right on the ocean, so views are beautiful. The pool area is nice and they also have an indoor pool which was great as we were there in March. Our room was spacious with a nice decor. You can walk into the heart of Funchal which has many wonderful restaurants and sights to see.
Stayed 7 nights in Mar 2023
Response from Royal Savoy on 31 Mar 2023
Dear valued guest,We are delighted to have received your review of your recent stay at the Royal Savoy. Your rating and kind words highlighting our location with its views plus our spacious rooms are greatly appreciated.We look forward to welcoming you back to provide you once again, with the highest level of service the Savoy Signature Group is renowned for.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous in every way
Stayed 9 nights in Feb 2023
Response from Royal Savoy on 6 Mar 2023
Dear Guest,Thank you for taking the time to review your recent stay at the Royal Savoy. We are very happy to know that you enjoyed your stay with us, your rating and kind words are much appreciated.We look forward to welcoming you back in the not too distant future.With our kindest regards,Luísa CorreiaHotel Manager

10/10 Excellent

Nicholas

Stayed 8 nights in Jan 2023
Response from Royal Savoy on 20 Feb 2023
Dear valued guest Nicholas,Thank you for taking the time to review your recent stay at the Royal Savoy. We are delighted to learn that you thoroughly enjoyed your stay with us, your top rating is greatly appreciated.We look forward to your next visit where we will once again provide you with highest level of service the Savoy Signature Group is renowned for.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, the staffing was really kind.
Response from Royal Savoy on 9 Jan 2023
Dear Mr. José Luís,Thank you for reviewing your recent stay at the Royal Savoy.We are very happy to know that you thoroughly enjoyed your stay with us highlighting our staff and cleanliness.We look forward to welcoming you back in the very near future.Kind regards and Muito Obrigada!Luísa CorreiaHotel Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best pool area
Stayed 5 nights in Jul 2022
Response from Royal Savoy on 25 Jul 2022
Dear Mr. Daniel, Thank you for taking the time to review your experience at the Royal Savoy, we appreciate your perfect rating and kind words. We look forward to your next visit and providing you once again with the high quality service the Savoy Signature Group is renowned for. Kindest regards and Muito Obrigada! Luísa Correia Hotel Manager

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a great experience. Though I must say not a children family kind of hotel. The client target is within elderly fussy people. The restaurant is to pretentious for a children family. The menu doesn't really have children's kind of food and you feel quite uncomfortable with all the elderly guests looking rather disturbed by your noisy naughty little ones.. But apart from that, the hotel looks great and swimming pools are great!
Stayed 5 nights in Feb 2022
Response from Royal Savoy on 8 Mar 2022
Dear Mr. Dan, Warm greetings from the Royal Savoy Hotel & Resort in beautiful sunny Funchal! Thank you for your preference in our hotel as well as for taking the time to comment on your recent stay with us, which we greatly appreciate. Needless to say, we are most grateful for your rating and hopefully, it will not be too long before we can welcome you back. Muito Obrigado. Luisa Correia Hotel Manager

6/10 Okay

Pravinchandra

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Feb 2022
Response from Royal Savoy on 19 Feb 2022
Dear Mr. Pravinchandra, Thank you for being our guest. We appreciate your valuable feedback! Best regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Savoy has the feel and ambience of a long-established quality hotel even though it is a relatively modern building. It is set on a cliff by the sea, with the entrance on the 8th floor and rooms down to the ground at sea level. Staff are friendly, helpful and efficient without being patronising. All speak good English. Food is top quality, with a variety of restaurants inside and out serving everything from snacks to a full meal. The included breakfast was as good as, and generally better than, any we have experienced in any of the hotels we have stayed in at home or abroad. We had a room service dinner on our first night (been up since 4am to catch the flight) and it was like a full silver service. There are several good local restaurants (the best is X-Tonel) but sadly some have closed due to the covid problems. The grounds and outdoor pools are well maintained and clean with helpful staff always ready to set up the parasols and help you settle down for a relaxing time. There is a good indoor pool and a decent gym with various machines. Spa treatments are also available. In summary a top quality hotel whose staff care about their guests. We have stayed there several times and will go again. We even prefer it to Reids!
Stayed 7 nights in Feb 2022
Response from Royal Savoy on 19 Feb 2022
Dear Mr. Russell, Warm greetings from the Royal Savoy Hotel & Resort in beautiful sunny Funchal! It is so kind of you to leave your excellent feedback together with your 5/5 perfect rating following your recent stay with us. Equally, we are grateful to you for highlighting the many qualities that define our hotel and services, from the warm welcome plus our prime oceanfront location and beautiful surroundings to the first class and courteous service you received from our staff and much more… We do hope that if you return to our beautiful island, the Royal Savoy is the first place on your list to revisit and we look forward to providing you with the same level of hospitality during your next stay. Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel is clean, the staff are friendly and the food was good quality with vegetarian and vegan available. Good location by the sea. No beach though. Quite an uphill climb near the Hotel when coming back from the town Lots of shops and restaurants close by. We stayed 10 nights and had very good weather throughout. Enjoyed our first time in Madeira
Stayed 10 nights in Feb 2022
Response from Royal Savoy on 19 Feb 2022
Dear Valued Guest, Warm greetings from the Royal Savoy Hotel & Resort in Funchal! Thank you for your preference and for taking the time to comment on your recent stay with us, which we greatly appreciate. We are extremely pleased to hear that you thoroughly enjoyed your holiday, in particular our prime and convenient location on the seafront with excellent leisure facilities... ideal for relaxing. We very much look forward to welcoming you back in the near future. Muito Obrigada. Luisa Correia Hotel Manager

8/10 Good

Paul

Stayed 7 nights in Jan 2022

10/10 Excellent

ROBERTSON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Royal Savoy
I had an amazing trip. The staff were excellent and looked after us. I will stay here again and recommend Savoy ant day. Not forgetting the ocean view from our balcony.
Stayed 4 nights in Dec 2021
Response from Royal Savoy on 29 Dec 2021
Dear Valued Guest, Robertson, Warm greetings from the Royal Savoy Hotel in beautiful sunny Funchal! Thank you for your kind feedback. It’s with great pleasure that we read of your excellent stay with us and we are extremely pleased to learn that you enjoyed every aspect of your stay, in particular the stunning ocean views from your room balcony. We are most grateful for your excellent rating as well as your future recommendation, and hopefully, it will not be too long before we can welcome you back to provide you with another amazing holiday experience together with warm Madeiran hospitality. On behalf of the team, we extend our best wishes for an excellent New Year with good health. Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Poppy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just need nice pillow to make it perfect
Stayed for 5 days over Christmas , in 2 bedrooms with my teenager daughter that usually found something to moan about, but we all love and enjoy our stay. The only criticism is the pillows. One is too big, fat and hard, and the other one is too small. If we have normal size pillows then it will be perfect
Stayed 5 nights in Dec 2021
Response from Royal Savoy on 28 Dec 2021
Dear Valued Guest, Poppy, Warm greetings from the Royal Savoy Hotel in sunny Funchal! Thank you for your feedback with your excellent rating on your holiday experience following your stay with us. We are extremely pleased to hear that you and your family had such an enjoyable Christmas break with us. On this opportunity, we also wish to apologise for the aspect you found least pleasing on this occasion - we will be sure to convey your constructive comments to the relevant teams for their further review and consideration. It was a pleasure having you here and we all look forward to welcoming you back in the near future to enjoy our warm Madeiran hospitality, once again. Best wishes for the coming New Year Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern. Excellent amenities. Friendly staff. Proximity to restaurants and Funchal marina. Five minutes walk to the ocean.
Stayed 6 nights in Jul 2021
Response from Guest Experience-mc on 1 Sept 2021
Thanks for staying with us. We appreciate your valuable feedback! Best regards Luisa Correia Hotel Manager

2/10 Terrible

Evgeny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com sells a hotel closed for renovation
Guys!! seriously ?? !! bow can i leave a comment for the hotel which is closed for renovation???? i have written many times to support about that i have a zero feedback... shame on you...
Stayed 3 nights in Jun 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Holiday
Our stay was wonderful, a real 'home from home' with excellent service from the staff team. Can't wait to return.
Stayed 14 nights in Feb 2020
Response from manager on 16 Mar 2020
Dear James, Warm greetings from beautiful sunny Funchal! Foremost, thank you for choosing the Royal Savoy Hotel for your recent stay on our beautiful Madeira Island destination. It’s so rewarding to read your kind words and recognition of our team’s daily efforts of taking care of our guests and making them feel ‘at home’. Thank you for sharing this with us and we will happy share your excellent feedback with the entire team. It was a pleasure being of service to you and we hope it will not be too long before we can welcome you again to enjoy another memorable holiday together with warm Madeiran hospitality. Best wishes and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Russell, Exeter, Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always friendly and helpful. Double room with sea view balcony was fine, huge bed! Breakfast buffet could hardly be better whether you want a light continental or full English. Well situated with a good selection of restaurants nearby and easy walk to Funchal town. Lunch snacks also good quality and wide choice. A well equipped gym and good indoor pool for anyone wanting some exercise, more relaxing options also available. Hotel grounds have plenty of sunloungers which are not laid out in rank and file but distributed around the intriguingly laid out grounds. We prefer Royal Savoy to Reid's.
Stayed 9 nights in Feb 2020
Response from manager on 13 Feb 2020
Dear valued guest, Mr Russell, Warm greetings from beautiful sunny Funchal! It’s always a pleasure to welcome you back at the Royal Savoy Hotel and thank you for your renewed preference. We are extremely pleased you enjoyed every aspect of your stay, once again, and appreciate you highlighted the many qualities that define our hotel and services from our fabulous location on the ocean front and close to the many charming attractions Funchal has to offer, as well as our delicious food offerings and excellent facilities to the friendly and helpful service from out great team. We very much look forward to welcoming you again on many more occasions, when we will always strive to provide service excellence and memorable holiday experiences. Until your next visit, keep well and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family recomended
The views are just amazing, great for families
Stayed 1 night in Dec 2019
Response from manager on 3 Jan 2020
Dear Ms Monica, Warm greetings from beautiful sunny Funchal and Happy New Year! It’s so kind of you to leave your feedback following your recent stay at the Royal Savoy Hotel and we are tremendously pleased to know that you thoroughly enjoyed your family holiday with us. We are privileged to have the opportunity to meet every day special guests like yourself from around the globe and we do hope to have the pleasure of being of service to you again on a future occasion. Meanwhile and on behalf of our team members, we wish an excellent year ahead and Muito Obrigada. Luisa Correia Hotel Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019
Response from manager on 26 Sept 2019
Whilst we respect your anonymity, it would be helpful to us if you could kindly contact us directly with your comments and reasons for the low score you have given us. Our absolute aim is to provide each guest the highest level of service standards and indeed the majority of our guests have a thoroughly enjoyable stay with us. Therefore, you will understand we find it disheartening not knowing why we failed to impress you on this occasion. We do hope that we might have the opportunity to welcome you again one day when we will be sure to strive to meet and indeed exceed your expectations. With kind regards and Muito Obrigada. Luisa Correia Hotel Manager

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Totally underwhelmed
Very dated hotel. Not worth the €300+ per night. Disappointed to find it’s a timeshare complex. What’s described as executive suite is actually a dated timeshare apartment. Breakfast is very dated and no alcohol a carte option. Omelette, cold bacon, fried bread, tinned fruit on offer. In fairness, there’s an egg station,some fresh fruits and baked goods, but these are the bears minimum you’d expect. It was a very dissatisfying stay, cost over £1500 for 5 nights. I expect much much more for that money. There was also heavy and loud construction work going on all day next door as they demolished an old hotel. e were never made aware of this.
Stayed 5 nights in Sep 2019
Response from manager on 10 Sept 2019
Dear Mrs Barbara, Warm greetings from the Royal Savoy Hotel & Resort in beautiful sunny Funchal! Thank you for taking the time to provide your feedback following your stay with us. Needless to say, we are most concerned and disheartened to read your comments which contrast immensely with the reviews received from the vast majority of our guests, and we are extremely sorry to learn that your stay was not as you had anticipated. On this opportunity, please allow us to inform you that since the opening of the Royal Savoy, in 2002, we have always operated successfully as a hotel and resort, welcoming vacation club members and hotel guests alike. Our absolute goal is to ensure all our guests have a pleasurable experience at our hotel and we pride ourselves in providing each guest with the highest standard and quality of service and make all our visitors feel welcome and at home, a continuity of the Savoy's long tradition of warm hospitality. We have taken on board your comments about our hotel and we will be addressing the point you have raised in the pending full refurbishment of the Hotel. Equally, we will review your comments on our breakfast offerings with our culinary team in order to implement improvements where necessary. Once again, we are sorry for any disappointment you may have encountered on this visit and which did not meet with your personal preferences. We truly hope we will get a chance to welcome you again one day to show you our improved refurbishments and enjoy our warm Madeiran hospitality. With best regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from manager on 28 May 2019
Dear valued guest, Warm greetings from the Royal Savoy Hotel in beautiful Funchal! Thank you for your 100% perfect rating on your experience with us, it is always great to know that we have met all expectations. We do hope it will not be too long before we can welcome you again… a very warm welcome back awaits you’re here! With best wishes and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good position and facing the sun. We were unfortunate to not get the sun on the balcony at any time of the day. This could be better at other times of the year.
Stayed 3 nights in May 2019
Response from manager on 22 May 2019
Dear valued guest, Warm greetings from the Royal Savoy Hotel in beautiful Funchal! Firstly, thank you for taking the time to provide your feedback on this review channel. Although we are sorry to hear you were disappointed that you did not get much sun on your balcony on this occasion, we do appreciate you highlighting our prime ocean front sunny position and needless to say, we are extremely pleased to receive your excellent 100% score on your overall experience with us. We hope to welcome you back in the near future to enjoy once again our warm Madeiran hospitality. Best regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful, views of the pool area and ocean were a welcome sight each morning. A short walk down the hill to the town of Funchal was always pleasant. Many people strolling along the waterway, enjoying the sights!
Stayed 7 nights in May 2019
Response from manager on 13 May 2019
Dear valued guest, Warm greetings from the Royal Savoy Hotel in beautiful sunny Funchal! Thank you for taking the time to evaluate your holiday experience following your stay with us. We are pleased to know that you thoroughly enjoyed your visit and we very much appreciate you highlighting our perfect and stunning ocean front location and conveniently close to all the charming city attractions. Thank you also for your excellent score on our hotel and services. We hope to welcome you back soon to enjoy once again our warm Madeiran hospitality. Best regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from manager on 3 May 2019
Dear valued guest, Warm greetings from the Royal Savoy Hotel & Resort in beautiful Funchal! We thank you for having taken the time to evaluate of your experience. Our absolute goal is to provide all our guests and visitors the exceptional service and excellent facilities, and needless to say we are delighted to receive your perfect 100% rating on our hotel and service. We hope to welcome you again soon for another enjoyable holiday experience. With best wishes and Muito Obrigado. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from manager on 1 Apr 2019
Dear valued guest, Warm greetings from the Royal Savoy Hotel & Resort in beautiful sunny Funchal! We are delighted to receive your perfect 100% score on our hotel and services and we hope it will not be too long before we can welcome you again… a very warm welcome back awaits you here! Kind regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well sited within easy walking distance of Funchal. Several good restaurants nearby. Staff friendly and very helpful in a quietly reserved way with no fussiness. Breakfast top quality. Gardens relaxing, plenty of sun loungers with comfortable mattresses available, usually brought along by staff without asking. Light lunches readily available at a reasonable price. Evening meals rather pricey is the only negative we found. Have been twice, will definitely go again.
Stayed 9 nights in Jan 2019
Response from manager on 8 Feb 2019
Dear valued guest, Warm greetings from all of us at the Royal Savoy Hotel & Resort in Funchal! It was a pleasure welcoming you back and we do appreciate you taking the time to share your positive review on this website. We are extremely pleased to read that you enjoyed your stay with us again, especially our ideal and convenient location directly on the sea front, our well-appointed outdoor areas with excellent facilities also the delicious food offerings and plus the great service you received from our caring and attentive team. We will be sure to share your kind words with everyone here who will be delighted to know that they could make your stay so enjoyable, once again. We are all very pleased to know that you would like to return – this is the best compliment we could ask for and hope it will not be too long before we can welcome you back to enjoy our warm Madeiran hospitality. Until then keep well and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, amazing view over the sea, I loved!
Stayed 1 night in Jan 2019
Response from manager on 28 Jan 2019
Dear Valued Guest, Warm greetings from the Royal Savoy Hotel & Resort in sunny Funchal! Thank you for your kind feedback. It is with great pleasure that we read of your excellent stay with us and we are extremely pleased to read that you enjoyed every aspect and in particular our amazing ocean front location. We look forward to welcoming you back in the near future when we will be sure to strive to deliver another excellent experience. Best regards and Muito Obrigado. Luisa Correia Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from manager on 5 Nov 2018
Dear Guest, Warm greetings from the Royal Savoy Hotel & Resort! Thank you so much for sharing your experience and we are truly delighted to receive your excellent rating following your stay with us. We all look forward to the opportunity to welcoming you back soon when we will be sure to strive to exceed your expectations once again. Best wishes and Muito Obrigado. Luisa Correia Hotel Manager

10/10 Excellent

Mike, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property with super friendly staff! Rooms large and well appointed, breakfast buffet was fantastic.
Stayed 3 nights in Sep 2018
Response from manager on 4 Oct 2018
Dear Guest, Warm greetings from the Royal Savoy Hotel & Resort! Thank you so much for sharing your experience with us! We are truly delighted to read of your excellent stay and we all look forward to the opportunity to welcoming you back soon when we will be sure to strive to exceed your expectations once again. Best wishes and Muito Obrigado. Luisa Correia Hotel Manager

8/10 Good

yu-yeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi is poor and Tuesday dinner is really bad
Stayed 3 nights in Jun 2018
Response from manager on 29 Jun 2018
Dear Guest, Thank you for your recent visit to our hotel and taking the time to let us know about your concerns. On this opportunity we would like to inform you that our hotel is equipped to offer free WiFi in all guest-rooms as well as in the hotel’s guest areas. We have invested considerably in the internet technology, offering the required speeds to do essential services, such as, check emails, surf the web, etc. for the benefit of all our guests. However, if there is someone trying to download a movie, for instance, or we have many people online at the same time, this will evidently affect the WiFi performance and will cause short disruptions in our internet service. We are very sorry for the difficulties you encountered on this occasion. With regard to the Tuesday dinner, Chef’s Wok Specialities, this is one of our most popular weekly themed dining experience. Guests are invited to select fresh seafood or/and meat together with a wide selection of sheared vegetables and choice of sauces from the buffet display, and selected ingredients are tossed in high fire on a shallow wok at our live kitchen station by our expert chefs. Again, we apologise for any disappointment caused. We hope that you will allow us a further opportunity of welcoming you back to the Royal Savoy Hotel & Resort, so that we can create a more pleasurable holiday experience for you. Warmest regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Adam, Vermont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected (and expectations were high). The hotel staff was extremely helpful, friendly, professional and wonderfully polite. The hotel itself felt modern and was immaculate in its upkeep. The standard double room with ocean view was absolutely amazing for the cost; rooms were spacious, luxurious in decoration, had cavernous and we’ll appointed bathrooms (both a torrential shower and soaking tub), and the private deck (big enough for a lounge chair and table with chairs) with an unobstructed panorama of the bay brought paradise to life. A part of me wants to rate the hotel a 0/5 so that prices may continue to be as unrealistically low as they are today, but the staff deserve to be recognized for their superlative performance. My only hope is that, in the next few years when we revisit Funchal, we can afford this hotel again.
Stayed 4 nights in May 2018
Response from manager on 5 Jun 2018
Dear Guest, Warm greetings from Funchal! Thank you for making the Royal Savoy Hotel & Resort your preference on your recent visit to our beautiful Madeira Island destination and taking the time to share your holiday experience on this website. We were most delighted to know that you enjoyed every aspect of your stay and it was such a pleasure to read your very kind words on our excellent service, the spacious and well-appointed room you were assigned, our fabulous central location and above all the exceptional, courteous and friendly service you received from our wonderful team – who are indeed a great asset to the company! It’s wonderful to note you wish to return and with this in mind we all very much look forward to having the pleasure of serving you again soon when we will be sure to strive to exceed your expectation once again. With warm regards and Muito Obrigada Luisa Correia Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2018
Response from manager on 1 Jun 2018
Dear Guest, Thank you for staying with us during your recent visit to Madeira Island destination and for taking the time to evaluate our hotel and services. We hope to have the pleasure of welcoming you back to the Royal Savoy Hotel & Resorts on a future visit and to serve you again. Warm regards and Muito Obrigada. Luisa Correia Hotel Manager

8/10 Good

Darren, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
I stayed here for one night when I was in Madeira and the hotel was extremely nice and staff were very friendly, especially the check-in staff who were very helpful and allowed me to check-in 2 hours early which was very nice. Breakfast is on par with Belmond Reids Palace and Cliff Bay, excellent and plenty of choice. I will defiantly consider staying here again when I am in Madeira.
Stayed 1 night in May 2018
Response from manager on 16 May 2018
Dear Guest, Thank you very much for kindly taking the time to write a review following your recent one-night stay at the Royal Savoy Hotel & Resort. We were extremely pleased to know you fully enjoyed your experience from the warm welcome to the excellent breakfast choice we offer our guests at the hotel. We hope you will return soon for a future longer stay at the Royal Savoy Hotel & Resort when we will be sure to strive to deliver an even more memorable stay. With warm regards and Muito Obrigada. Luisa Correia Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very comfortable hotel in good position. Staff helpful. A la carte menu very good but Italian Buffet disappointing. Rooms and swimming pool very comfortable and excellently kept.
Stayed 7 nights in Apr 2018
Response from manager on 28 Apr 2018
Dear Guest, Thank you for kindly taking the time to post your review following your recent visit to the Royal Savoy Hotel & Resort. We are tremendously pleased to know that you enjoyed your stay and classified us as an ‘excellent hotel’. On the other hand, we are sorry to hear that in your opinion the Italian buffet was not quite what you had anticipated, for which we do apologise. If you could kindly contact us directly with more information on your disappointing experience we would appreciate it, as our absolute aim is to attain complete guest satisfaction. We look forward to hearing from you and hope to have the pleasure of welcoming you back soon to enjoy our warm Madeiran hospitality. Warm regards and Muito Obrigada. Luisa Correia Hotel Manager

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class but expensive hotel
Fabulous location convenient for walking into town or walking to the Lido area. Outdoor pools at sea level and also an indoor heated pool. Excellent breakfast spread with eggs cooked fresh before you. On the downside the hotel is pretty expensive and is largely a time share place so more timeshare people than actual hotel guests. There is nightly entertainment. Mainly singers and musicians. Quality is fairly low and after a while became counter productive. This is the second time we have stayed at the hotel but feel the quality although excellent is borderline in terms of justifying the price.
Response from ma on 16 Apr 2018
Dear Guest, Thank you for your renewed preference for the Royal Savoy Hotel & Resort and taking the time to share your latest holiday experience on this website. We do appreciate you mentioning how much you enjoyed our prime ocean front location and also liked our fabulous swimming facilities at sea level and of course the excellent breakfast options we offer our guests. We equally welcome your comment regarding our prices and would like to assure you that we like to do regular price comparison with our local competitors to ensure that we maintain reasonable prices. We further inform you that your concerns have been well noted and will be raised in discussion at our next meeting for future renovation plans. We hope that we will continue to remain an option for your holiday accommodation on your next trip to our beautiful Madeira Island destination. With warmest regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

john, Dorking

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very clean, good service. Pedro Zamora, Classic Guitarist on Sunday night was fantastic
Stayed 4 nights in Mar 2018
Response from m on 5 Apr 2018
Dear Guest, Thank you for taking the time to review your recent stay with us and delighted to hear you consider the Royal Savoy Hotel & Resort ‘excellent’. We were most happy to hear you fully enjoyed your holiday experience, in particular the beautiful music and performance of Pedro Zamora at the classic guitar. We all look forward to welcoming you back soon when we will be sure to strive to exceed your expectations once again. Warm regards and Muito Obrigada. Luisa Correia Hotel Manager

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very goood hotel close to the sea and to the town
We stayed for 3 nights and found the whole atmosphere very relaxing. The staff were vere friendly and helpful. The only weak area was the quality of the theme food in the retaurant in the evenings. We will be happy to come back to the Savoy
Stayed 3 nights in Mar 2018
Response from m on 2 Apr 2018
Dear Guest, Thank you very much for your review following your recent stay at the Royal Savoy Hotel & Resort. We appreciate your kind words on the overall relaxing atmosphere that we provide to our guests as well as the helpful and friendly service you received from our team. We equally welcome your comment on the themed evening dinners, and on this opportunity we are happy to inform you that as from the beginning of April we now offer more a la carte dinner options – we feel certain this will further enhance guests’ dining experience in our restaurant. It’s wonderful to know that you will be happy to return – the best compliment we could ask for, and a very warm welcome back will always await you here. Warmest regards and Muito Obrigada. Luisa Correia Hotel Manager

10/10 Excellent

Miki, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with an excellent view to the ocea
When we arrived we were so amazed to find out actually the hotel is everything I wanted to have for my 50th bithday: view to the ocean, a place where to bath in the sun and a luxury of a perfect stay! I was so happy and couldn’t ask for more.
Stayed 7 nights in Jan 2018
Response from manager on 30 Jan 2018
Dear Guest, Thank you for your very kind feedback following your recent stay with us at the Royal Savoy Hotel & Resort. We were delighted to know that you chose our hotel to celebrate your special “big” birthday and once again, congratulations from all of us. We were so happy to hear we could make the occasion a memorable experience for you. We equally appreciate you sharing your beautiful photos of our hotel and facilities on this website. It was a true pleasure having you with us and we hope to have the opportunity to welcome you back soon when we will be sure to strive to exceed your expectation once again. With warm regards and Muito Obrigado. Luisa Correia Hotel Manager

10/10 Excellent

Springsteen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fantastic experience, great rooms, good breakfasts, very good facilities (pool, gym, sauna). Staff went out of their way to help.
Stayed 7 nights in Dec 2017
Response from The Management on 18 Jan 2018
Dear Guest, Thank you so much for your kind review following your stay at the Royal Savoy Hotel & Resort. We were delighted to read that you had a fantastic holiday experience with us and we exceeded your expectations in regards to our location, facilities, guest rooms, the quality of our breakfast and above all the helpful service you received from our attentive and caring team. We all hope to have another opportunity to welcome you back in the near future to enjoy our warm Madeiran hospitality once again. Warm regards and Muito Obrigado. The Management

8/10 Good

Jacquie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views
A very attractive and comfortable hotel. Helpful and attentive staff. The restaurants al a carte menu was less inspiring. Overall we had a very enjoyable stay.
Stayed 4 nights in Dec 2017
Response from Hotel Manager on 10 Jan 2018
Dear Guest, Thank you for taking the time to share your feedback following you stay at the Royal Savoy Hotel & Resort. We were pleased to read overall you had an enjoyable stay with us, found our hotel comfortable and attractive, as well as our prime ocean front location offering beautiful views and above all you received helpful and attentive service from our team. We equally welcome your observation on à la carte menu and we will of course be look into this with our culinary team in order to further improve our food offerings to meet the developing needs of our discerning guest-clientele. We all look forward to welcoming you back soon when we will be sure to strive to exceed you expectation. Best wishes for the year ahead and Muito Obrigado. The Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Rooms need updating and freshening up. Some of the furniture seems antiquated and needs modernising. Buffet breakfast limited and repetitive. Food generally mediocre. Maybe 5* on facilities but really a 4*. Better hotels in Funchal for a similar price. Consolation was that all staff were outstanding. It’s a shame that the reviews are not more balanced. Probably a good hotel in its day but it is almost certain that the Savoy Palace will tempt clients away from the Royal when opened.
Stayed 3 nights in Dec 2017
Response from The Manager on 10 Jan 2018
Dear Guest, Thank you for taking the time to share your opinion following your stay in December at the Royal Savoy Hotel & Resort. We welcome all feedback from our guests as we believe this is most a valuable tool, which enables us to monitor the developing needs of our discerning guest-clientele and helps us evaluate the standards of our services and facilities that we offer to our guests. Our hotel is obviously not the style of hotel you were expecting and we can only apologies that our interior décor and food offerings were not as you had anticipated. Indeed, our food offerings is one of the most positive aspect commented by our many guests. On the other hand, we do appreciate you highlighting the outstanding service you received from our attentive and professional team. We look forward to the opportunity of welcoming you back, perhaps next time to our sister hotel, The Savoy Place where for sure you will receive our usual warm Madeiran hospitality. With best wishes for the year ahead and Muito Obrigado. The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Funchal
Our first time in Madeira and what a wonderful experience staying at the Royal Savoy was. From the moment we arrived we were looked after and nothing was too much trouble. The facilities at the hotel were fantastic - with 3 different pools to choose from to keep the children entertained. The food was sublime with a wide choice at breakfast and different themed nights for dinner. If eating in the hotel is not your thing, The hotel is located within walking distance or a short taxi to many different restaurants and bars. Cannot recommend the Royal Savoy highly enough!
Stayed 7 nights in Jul 2017

8/10 Good

Jacqueline, West Midlands, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at the Royal Savoy a few times before, and continue to enjoy it. A good location, and lovely public areas.
Stayed 10 nights in Jun 2017

10/10 Excellent

Pix, Aylesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff!
The staff really made this a home away from home, the were friendly and attentive, the customer service was beyond any I have experienced else where. Hotel facilities are fantastic and it's close to town, plenty of restaurants within walking distance (or short taxi if you're not keen on hills)
Stayed 7 nights in Jun 2017

8/10 Good

polly, scotland

Liked: Staff & service, property conditions & facilities, room comfort
Central location
Overall we had a nice break,hotel 4.5 star ,excellent evening entertainment,would probably return

8/10 Good

Verified traveller

Liked: Staff & service
Review of Royal Savoy
The stay was lovely other than the hotel rooms being very dingy. We paid for 2 junior suites. I think they were overpriced as the fittings were very basic and for a suite the room was small. The only criticism I have of service is that at check out we weren't asked how our stay was. I would have mentioned the above point if we were asked.