Restaurant

Reviews of ANA Crowne Plaza Fukuoka, an IHG Hotel

4 out of 5
ANA Crowne Plaza Fukuoka, an IHG Hotel
3-3-3 Hakata-Ekimae, Hakata-Ku, Fukuoka, Fukuoka-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 369 out of 1002 reviews" "
Rating 8 - Good. 427 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hyechun

Liked: Staff & service
ROOM CONDITION IS DIFFERENT.
Stayed 3 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Service was really exceptional and the location could not have been better.
Stayed 2 nights in Feb 2024

10/10 Excellent

Masako

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Stayed 1 night in Jan 2024

10/10 Excellent

Ching man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Nov 2023

8/10 Good

Kit Lin Karoline

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023

10/10 Excellent

ANNETTE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ANA Crowne Plaza Fukuoka is a very centrally located hotel. Very close to Hakata Station and many shopping/dining options nearby!
Stayed 4 nights in Nov 2023

8/10 Good

Fred

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Musty .aircon not working well. Carpet old and dirty.bedsheets smells
Stayed 4 nights in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

David, MESA

Stayed 1 night in Jun 2023

10/10 Excellent

Yanny

Stayed 4 nights in Jun 2023

10/10 Excellent

Anthony

Stayed 1 night in May 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Rose, FPO

Liked: Cleanliness, staff & service, property conditions & facilities
The teas and sleeping amenities in the room, especially welcome after long day of travel/sightseeing.
Stayed 1 night in Jun 2023

10/10 Excellent

Kwok Kwan Stephen

Travelled with family
Liked: Cleanliness, staff & service
While the room is well maintained, it’s overall condition is outdated. Recommended to refurbish
Stayed 2 nights in May 2023

8/10 Good

Masayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff, excellent bed
Check in was simple and straight forward. Our stay was made very pleasant by the superb staff. Their courteous and helpful attitudes were excellent. When we mislaid an USB flash drive just before we checked out, they made a thorough check of our room and then shortly afterwards, by then we had travelled to another city, they emailed us to say it had not been found. At that stage, with some embarrassment, when we were unpacking we found it had been caught up in some clothing and so was hidden in our luggage. Our room was very good with very comfortable beds and all facilities worked well. We will be staying there again.
Stayed 4 nights in May 2023

8/10 Good

Pak Kuan

Stayed 3 nights in May 2023

10/10 Excellent

Kah Wai Susie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience from start to end. Checking in was a breeze. Staff speaks good english by Japanese standard. We had arrived way early (travelled from Kumamoto to Hakata, making arrival time abit difficult to gauge). Hotel had allowed an early check-in & complimentary breakfast for us; this was a very pleasant surprise - we greatly appreciate their gesture. Hotel housekeeping also helped cleaned our room even though we had opted out for one of the days. Breakfast was a good spread of international & Japanese food. The front manager at the restaurant converses well in english too and was very professional. We had checked about taxi-transfer to airport on our last day. The lady at bell-captain counter made efforts to share info with us and helped make notes of our need (date/time of departure via taxi) and her colleague on duty on the day of our departure readily kept a lookout for the arriving taxis (2 vehicles) helped us with the luggage and greeted us goodbye. The hotel is within short walk from JR Hakata station. There are restaurants, convenience stores along the way and outside the hotel. On the whole the staffs were great in hospitality! We are always greeted with a sincere smile. A very pleasant and homely feel to the entire experience. We will certainly love to visit this hotel again in our next visit.Thank you! ANA Crowne Fukuoka.
Stayed 3 nights in Mar 2023

10/10 Excellent

Michelle

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Sheung Ping

Liked: Staff & service, property conditions & facilities, room comfort
Good location
Location is good, breakfast spread is good, staffs are very friendly especially Ms Kim. Carpet seems abit old and dirty though….
Stayed 7 nights in Dec 2022

8/10 Good

Harold

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No vending machines. 5 minutes from Hakata Station. Everything was too far away. Not staying here again.

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jason

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Ceabert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Romualdo

Stayed 1 night in Feb 2022

10/10 Excellent

roseller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Average Low
Only positive point was the location by the Hakata train and subway station that takes you to the airport in a few minutes. Other than that, just average low for the price and no amenities. If you want to use the exercise room or the swimming pool you have to pay extra, while other hotels give you that and much more for no extra charge. Poor light fixtures on the room and dark. There are better hotels in the area for this price or less.
Stayed 3 nights in Dec 2019

8/10 Good

chun wah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
They charged 1000yen for using pool and tried to charge another 500yen for using gym and extra for sauna or bath.Those things should be explained in advance not later I think.
Stayed 1 night in Dec 2019

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for the rates.
Stayed 1 night in Oct 2019

10/10 Excellent

SATOKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeted by very pleasant check-in staff. The room was very clean. Everywhere looked very attractive and welcoming. The location is very convenient, closed to Hakata station, and many shops and restaurants in walking distance. We definitely recommend this place to anyone.
Stayed 1 night in Nov 2019

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small for double occupancy, but otherwise very clean.
Stayed 1 night in Oct 2019

10/10 Excellent

Junya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Dympna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Tony, Seattle, WA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind. service was fine. Auxiliary facilities was satisfied.
Stayed 5 nights in Jan 2019

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was musty and didn’t have good air circulation. Pool and bath sauna was nice. Breakfast good.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good services. Close to shopping area and restaurants.
Stayed 5 nights in Aug 2019

10/10 Excellent

Junko

Stayed 1 night in Aug 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The pool, although great, cost extra to use. The bed was too soft. Staff very kind, competent and courteous. Gym was excellent, and 24 hours and included.
Stayed 4 nights in Aug 2019