Outdoor pool

Reviews of Caleta Dorada

3 out of 5
Caleta Dorada
Barrilla s/n, Caleta de Fuste, Antigua, Fuerteventura

Reviews

7.0

Good

Rating 10 - Excellent. 26 out of 147 reviews" "
Rating 8 - Good. 59 out of 147 reviews" "
Rating 6 - Okay. 32 out of 147 reviews" "
Rating 4 - Poor. 18 out of 147 reviews" "
Rating 2 - Terrible. 12 out of 147 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service
The property is spread out over a fairly large area. But we knew this before we came. Yes you have to queue sometimes for meals but the staff clear the tables and accommodate you asap. The food is replenished regularly and it is a buffet. The rooms are clean and cleaned throughout the stay. More water stations around would be helpful. As a coeliac I had to be extra careful with what I ate there were no gluten free deserts apart from ice cream and jelly. However I am in the minority. Overall as a family we had a happy holiday.
Stayed 6 nights in Mar 2024

10/10 Excellent

Emiline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay from start to finish. And wait to go back.
Stayed 8 nights in Mar 2024
Response from Alejandra Villanueva on 22 Mar 2024
Dear Emiline,Thank you for choosing Caleta Dorada during your recent stay in Fuerteventura and for taking the time to share your feedback.We are glad to know that you have enjoyed your stay with us and hope to see you again soon.RegardsAlejandra Villanueva

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 3 days here by myself on my first solo holiday! The staff were great so helpful made me feel very welcomed and safe, great food and drinks. Definitely recommend!
Stayed 2 nights in Mar 2024
Response from Alejandra Villanueva on 19 Mar 2024
Dear Megan, thank you for choosing MP Hotels Club Caleta Dorada for your first solo holiday. We are delighted to hear that you found our staff helpful and welcoming, ensuring your safety. Your recommendation means a lot to us. We look forward to welcoming you back soon. Alejandra VillanuevaFront desk manager

6/10 Okay

Adam

Travelled with group
Liked: Cleanliness
Was a clean enough hotel , staff were nice the food wasn't to my taste although the breakfast was really good , a full English with Spanish bacon and plenty of continental choice .
Stayed 7 nights in Feb 2024
Response from Alejandra Villanueva on 11 Mar 2024
Dear Adam,Thank you for sharing your feedback about your recent stay at MP Hotels Club Caleta Dorada. We appreciate your kind words about our cleanliness and friendly staff. We understand that the food did not meet your expectations, although we are glad to hear that you enjoyed our breakfast with its diverse options. Your comments will be taken into account for future improvements.Best regards,Alejandra VillanuevaFront desk manager

8/10 Good

Angela

Liked: Cleanliness, staff & service
Stayed 21 nights in Feb 2024
Response from Alejandra Villanueva on 2 Mar 2024
Dear Angela,Thank you for your feedback.We are glad to know that you have enjoyed your stay and we hope to see you again soon,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alejandra Villanueva on 28 Feb 2024
Dear Helen,Thank you for choosing Caleta Dorada during your recent stay in Fuerteventura.We are glad to know that you have enjoyed your stay with us and we hope to see you again soon.RegardsAlejandra Villanueva

8/10 Good

joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good standard of accommodation, staff really lovely and helpful Not much in the local area really though
Stayed 7 nights in Feb 2024
Response from Alejandra Villanueva on 12 Feb 2024
Dear Joanne,Thank you for choosing Caleta Dorada for your recent stay in Fuerteventura and for taking the time to share your feedback. We are glad to know that you have enjoyed your stay and we hope to see you again soon.RegardsAlejandra Villanueva

4/10 Poor

Angelina

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Was very dirty and staff not very friendly!
Stayed 4 nights in Jan 2024
Response from Alejandra Villanueva on 10 Feb 2024
Dear Angelina, thank you for sharing your feedback. We are sorry to hear about your experience regarding cleanliness and staff friendliness. We take your comments seriously and will address them internally. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing this to our attention. Kind regards, MP Hotels Club Caleta Dorada.

10/10 Excellent

MARIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely bungalow, lovely food, friendly staf and nice pool areas. Really great break away and would definitely recommend
Stayed 4 nights in Feb 2024
Response from Alejandra Villanueva on 10 Feb 2024
Dear Marie,thank you for sharing your wonderful experience at MP Hotels Club Caleta Dorada. We are delighted to hear that you enjoyed our lovely bungalows, delicious food, friendly staff, and the nice pool areas. Thank you for recommending us! We look forward to welcoming you back soon. Best regards, MP Hotels Club Caleta Dorada.

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Alejandra Villanueva on 10 Feb 2024
Dear Megan,Thank you for your feedback

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alejandra Villanueva on 1 Feb 2024
Dear Dawn,Thank you for your feedback

8/10 Good

Paula

Stayed 7 nights in Dec 2023
Response from Alejandra Villanueva on 1 Feb 2024
Dear Paula,Thank you for your feedback

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time and very relaxing
Newly refurbished apartments in block C. Pool bar and swimming pool in excellent condition. Staff could not be nicer from reception to dining to pool bar. 5 stars. The 2 new animation lads where super friendly and enthusiastic. All inclusive was very good especially breakfast and lunch. The complex is split over a wide location with the reception separate and dining area separate again. The surrounding area needs a lot of TLC. No proper pavement and no street lights as you walk between the complex. This is not the fault of the hotel. This is the local authority issue
Stayed 3 nights in Dec 2023
Response from Alejandra Villanueva on 1 Feb 2024
Dear Joe,Thank you for taking your time sharing your feedback of your stay at Caleta Dorada. We are glad to know that you have enjoyed your stay and we really appreciate your nice words towards our staff.Kind regardsAlejandra Villanueva

8/10 Good

Stephen Geoffrey Lloyd

Travelled with partner, Travelled with group
Liked: Cleanliness
Clean, friendly, quiet, good value overall.
Stayed 9 nights in Nov 2023
Response from Alejandra Villanueva on 30 Jan 2024
Dear Stephen, Thank you for choosing MP Hotels Club Caleta Dorada for your recent stay. We appreciate your kind words regarding the cleanliness, friendliness, and peacefulness of our hotel. We strive to provide good value for our guests. We look forward to welcoming you back in the future. Best regards,MP Hotels Club Caleta Dorada

8/10 Good

Peter

Travelled with family
Liked: Staff & service
Stayed 5 nights in Oct 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice trip but not perfect
The reception and all day staff were very kind and helpful. There was an incident involving girls in the complex being followed and I called the night security and no one answered. This could have been more serious if I wasn't sitting on my porch at 2am and managed to scare 2 locals following 3 girls away. Apartments would benefit from an upgrade very soon and some air conditioning. The pool area staff were great, beds need replacing or fixed as they are sagging and uncomfortable. I know i sound like I am just moaning for moaning sake but in truth, if they spent some money on an upgrade this would be a great hotel.
Stayed 4 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good hotels for some nights and good breakfast.nic
Goo
Stayed 3 nights in Nov 2021
Response from Roberto on 23 Nov 2021
Dear Guest, Thank you for your feedback, our customers opinions are very important to improve our services. We are glad to know that you had a nice stay with us and we hope to see you soon again. Kind regards Caleta Dorada team

8/10 Good

brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beach/pool resort
good resort-type accommodation for beach & lazing by the pool holiday Good reception Due to covid restrictions no bar or restaurant good supermarket nearby and a couple of bars/restaurants 10+ minutes walk into town where greater selection of bars restaurant available
Stayed 6 nights in Jul 2021
Response from Roberto. Reception on 3 Aug 2021
Thank you Brian for your kind review. We hope to reopen all our services as usual soon.

8/10 Good

Karolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
K. Poland
Good value for money. Comfortable beds. Delicious meals.
Stayed 7 nights in Sep 2020

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from PPRR on 2 Mar 2020
Dear Carol, Thank you so much for the great rating :) We wish you to see you soon again with us. Regards,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Escape the winter without breaking the bank
Excellent location. Great value for money. Rooms a little dated,however very spacious and clean. Friendly helpful staff make the holiday a pleasure. Little wonder that you meet a lot of repeat guests. Everybody loves a bargain.
Stayed 7 nights in Feb 2020
Response from PPRR on 1 Mar 2020
Dear Alan, Thank you so much for your great review. We wish to see you again with us and become a "repeater guest" :) Regards,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is close to the airport what makes catching up early flight easier. The condition of the property is not good.
Stayed 1 night in Feb 2020
Response from PPRR on 28 Feb 2020
Dear Guest, Thank you for taking time to sharing your experience with us on Expedia. We hope that you have had a pleasant stay even if we could improve our services and the general conditions of the Hotel. Regards,

4/10 Poor

Kastytis

Liked: Cleanliness, staff & service
Basic 2 stars
No wifi, no air conditioning, queues in a restaurant to get plates and forks even, very old and worn out mattresses in beds, room cleaning is coming any day they want, lots of broken sun beds at the swimming pool, no toilet paper in toilets. Hairdryer and all TV channels are paid, but I paid for all-inclusive. Very basic 2 stars with nice staff.
Stayed 9 nights in Feb 2020
Response from PPRR on 14 Feb 2020
Dear Guest, Thank you so much for sharing your experience with us on Expedia. We are sorry to read that you have been disappointed with our services and we deeply apologies for it. We will focus on these maters and try to find the solution at the issues you have mentioned. Regards,

4/10 Poor

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year break
We arrived at our basic room I would not rate 3 star more like 1/2 very basic facility’s our room had a back door which basically you touched and it opened the lock was hanging off even when the maintenance guy came to fix it you could still push it hard and it opened ! This concerned us as a lot of guests were talking about breakins , my husband went to ask reception to move rooms and they wouldn’t do this till they had sent the maintenance guy who came tried his best but the lock opened his fix was with some black tape not ideal and left me uneasy so my husband went back to speak to hotel manager who eventually moved us rooms as he was not taking no for an answer this room was slightly better but we had 2 single beds pushed together we could here dogs barking , we simply pushed some stools against the door and carried our belongings around with us , yes there was a safe to hire ? This was not fixed down so why pay to hire it ! If you needed a hairdryer again you had to pay , there was no entertainment on And New Year’s Eve we were all given a party bag and bottles of cava for the tables the clocks struck 12 we went to watch the fire works came back to the bar and they had cleared away all the tables and drinks and shut the bar !! Very disappointing
Stayed 7 nights in Dec 2019
Response from PPRR on 6 Jan 2020
Dear Tracey, We want to thank you for your comment. Feedback helps us to improve our service. We are sorry to read that we did not meet your expectations. We have taken note of your comments and we will see what we can do to improve. Kind regards,

6/10 Okay

Marianne

Stayed 4 nights in Nov 2019

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fit for a family of four!
Family of four holiday, the hotel suited our needs, you get what you pay for, and it cost us under £100 a day all inclusive for four people.. we knew it would be cheap & cheerful.. we upgraded to a room with a sea view which was worth it.. the main pool area was closed for a couple of days when we first arrived for some renovations, which was a shame but we just used the lower pool.. the food was nice in the buffet restaurant, a good variety, plus you could get snacks at the pool bar all day! Overall I would recommend just don’t expect the Ritz!
Stayed 6 nights in Oct 2019
Response from PPRR on 2 Nov 2019
Dear Anthony, Thank you so much for your lovely review despite some little problem (e.g. the pool). Happy to know that the upgrade was worth and that the relation quality/price was satisfactory. Hopefully we will see you again in out Hotel! Regards

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 6 nights in Aug 2019
Response from PPRR on 25 Aug 2019
dear Guest, thank you so much for your great rating :) Regards, Domenico

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not going back
This hotel is a large set of chalets spread across public accessible roads internally which is a worry. Smell of sewage from toilet and when complained nothing was done. Pool was good. Slides land in over 5 feet of water just in case little ones cant swim. Also lifeguard asleep at the wheel. Saw a few kids get into trouble. Also seen quite a few guests on bandages probably due to slippy tiles. Airplanes noisy. No air con...must pay for safe, kettle, hairdryer, kettle or iron. Roadworks going on beside me which probably disturbed ground which may explain seeing a rat or broken sewer lid outside accomodation. Also would not give us late checkout option despite explaining we had a child with special needs.despite this my son loved the pool.
Stayed 7 nights in Jul 2019
Response from GEM on 10 Aug 2019
Dear guest, Thank you for your feedback; I beg you to accept my apologies on behalf of the whole Caleta Dorada and its staff if we didn't meet your expectations. We work hard to satisfy all our guests and try to focus on the constant improvements of our services. I wish I had the chance to do something for you and make it better. Hopefully, we will see you again in the future. Best regards, Domenico

2/10 Terrible

Carmel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caleta Dorada is not a hotel just a complex.Had to pay for tv channels ,air conditioning ,hairdryer n iron.Restaurant was just chaos .Queue to get in and free for all to grab a table.Food was cold ,tasteless and greasy.Only one bar served snacks all day .Over all very run down ,dated and dirty looking.Lots of break in’s as well .Would never go back and certainly wouldn’t recommend it to anyone
Stayed 7 nights in Jul 2019
Response from PP.RR. on 5 Aug 2019
Dear Carmel, Thank you for your feedback. I beg you to accept my apologies on behalf of the Caleta Dorada if we didn't meet your expectations. We will focus on your comments in order to apply the needed improvements. Regards, Domenico

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property shame I could not book a late check out due to the volume of people staying.
Stayed 7 nights in May 2019
Response from PPRR on 17 May 2019
Dear guest, Thank you for your lovely feedback and please, accept my apologies for haven't had the chance to offer you a late check out. It is true, we are running full and it is not so easy to follow up all the requests; we will try our best to improve day by day. Regards, Domenico

8/10 Good

Jonathan

Liked: Staff & service
4 night couple's stay
As a couple we decided to book 4 nights at Caleta Dorada before a planned change of scenery to a sister hotel. At check-in, the reception team seemed unfamiliar with our online reservation and kept asking for a type of voucher; frustratingly this went on for a while and we didn't actually know whether our online booking had worked until presented with keys. Very generally, most guests at this hotel appeared to fit the stereotypes of either from Leeds or Glasgow. Caleta Dorada seems to exclusively deal with Brits on an All Inclusive; but also other foreign pensioners on some kind of full board basis (this still seemed to secure them self service drinks at meals so I'd like to know how their deal compared to ours!). The best thing was the view over the town from up the hill, the spacious poolside area, ease of getting a sunbed and the choice of all inclusive drinks (includes help yourself spirits at lunch and 4 types of pre mixed cocktails). Worst things was the inability to get seated at breakfast and dinner; there is no waiting for tables, people just continuously keep coming in and walk in circles until a table becomes free. The number of collisions and near misses is dangerous especially when walking around with cutlery and glassware. Even when seated you cannot enjoy your food without being elbowed by passers by! Tables too close! We would consider coming back due to the lovely scenery and spacious poolside area which made this more attractive.
Stayed 4 nights in Feb 2019
Response from PPRR on 22 Feb 2019
Dear Jonathan, Thank you so much fro your lovely review and for the important tips you share with us about the restaurant. We are already working on how to improve that service and will do our best to find a solution. I wish you to visit us again and, of course, write us an mail before your next arrival. Best regards, Domenico

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really great holiday. Food was generous and very tasty
Stayed 7 nights in Jan 2019
Response from PPRR on 22 Jan 2019
Dear, Thank you so much for your great rating and the lovely words ;) I love the food too :) I hope to see you soon with us in the future. Regards, Domenico

8/10 Good

Verified traveller

Liked: Staff & service
Good basic hotel not luxury but you get what you pay for!.
Stayed 7 nights in Dec 2018
Response from PPRR on 11 Jan 2019
Dear Guest, Thank you so much for your lovely review and nice words! We rare happy to know that you have enjoyed and we hope to see you soon again with us! Regards, Domenico

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Had a lovely week away, only negative about the holiday was the rooms being very cold and damp.
Stayed 7 nights in Dec 2018
Response from Domenico on 8 Jan 2019
Dear Guest, Thank you so much for your great rating and let us know that you have really enjoyed your holiday at the Caleta Dorada. I am sorry about the room and I regret to have not had the chance to do something for you to make your holiday even better. I wish to see you soon again with us! Regards

8/10 Good

stephen

Liked: Cleanliness, staff & service
Lovely family holiday
Lovely stay, apartments could do with a slight upgrade, but who comes in a sun holiday to lay in the apartment
Stayed 7 nights in Dec 2018
Response from PPRR on 7 Jan 2019
Dear Stephen, Thank you so much for your lovely feedback :) I am happy to read that you have enjoyed your holiday with us! Wishing to see you again with us in the future! Regards, Domenico

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was clean and tidy back from the beach witch I knew as I've stayed there before, there was lots of subsidised holiday makers there that behaved like animals so I will not return.
Stayed 7 nights in Dec 2018
Response from PP.RR. on 25 Dec 2018
Dear guest, Thank you so much for your lovely rating and words toward us and our hotel. I know that we have experienced a hard time with some guest behavior and you can understand that is not easy to deal. We will do the best efforts to avoid and control these problems because what we wish is to retain guests like you that bring us peace and cheerfulness. Do not hesitate to get in touch with me for anything you should need if you decide to visit us again. Regards, Domenico

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place absolutely appalling not at all what it said on the webpage,place was dirty an ran down the staff were horrible and ignorant,had to leave the complex to walk someone else to get our drink,no games roon as advertised,entertainment was terrible i wouldnt even call it entertainment,cockroches in the room,bed held by screws on the wall,my 5 year old daughter got scalded when she went to wash her hands in the bathroom sink was really upset reported to reception and someone came the next morning to Fix it but it was the same way an hr later,shouldnt be advertised as a family friendly resort because it wasnt friendly and was a poor excuse to be called a resort,plates in restaurant were filthy my 7 year old asked everyday why were the plates all dirty,i wouldnt recommend it to anywhere let alone return actually im looking for a refund.
Stayed 7 nights in Jul 2018
Response from PP.RR. on 21 Sept 2018
Dear Victoria, I am so sorry to read such a bad experience in our Complex. I don't know if I have had a chance to do something for you but I wish I could. I beg you to accept my apologies on behalf of the Caleta Dorada and I'll forward your message to the Management in order to take some action and apply improvements. Thank you for taking time to share it with us. Regards, Domenico

8/10 Good

dean, hampshire,uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location bit tired looking but clean
The hotel is clean. The staff work hard to keep it clean. Food is decent always something to eat fish and meat cooked in the evening, chips and pizza. Pancakes and eggs and omelettes for lunch. Cooked breakfast had decent sausage and bacon. Croissant every day. Even the fussiest eaters can get by on what’s on offer Pools were clean and there’s 3 of them. Entertainment is a bit light in the evenings once the kids show is over but kids have a good time in that part of the evening. The apartment complex is a bit tired. I Don’t put money in the machines they don’t work. There’s a bit of a smell up by the counter where you can self serve drinks mostly due to people constantly spilling drinks was there every day though. The rooms are standard apartment rooms a bit old. But very clean. I was in block b and had a great holiday I would go back on a late deal. I’d skip the evenings entertainment and head into the town 2 min walk where the bar puts a show on every day which was good.
Stayed 7 nights in Aug 2018
Response from PPRR on 26 Aug 2018
Dear Dean, thank you so much for your rating and the nice words to all of us and the complex generally. I agree that some people could help to care a bit more by the counter... not everybody thinks like you! We will totally change our entertainment program for the autumn and I am sure it will be much much better :) Stay tuned! Regards, Domenico

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed stay
Being in individual apartments on ground floor made it nice and cool at night so no fan needed
Stayed 9 nights in Aug 2018
Response from PPRR on 26 Aug 2018
Dear Natalie, Thank you so much for your nice rating and appreciation :) I hope to see you soon with us in the future! Regards, Domenico

2/10 Terrible

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sewage smell inside bungalows
Awful place. Had to move bungalows three times in 7 days with my family of four. Dated facilities and bungalows. Terrible smell of sewage in the bungalows due to several ongoing drainage problems. Awful and harmful smell. Also unable to use wardrobes due to very high levels of damp. Awful smell. Moved to second bungalow. Problems with the bath and shower. Brown water coming out of the shower head and bath tap due to rusty hot water tank. Had to move to a third bungalow carrying all luggage once again.The dinning room is overcrowded. Sometimes you have to wait to get a table. Difficult to walk with plates around the tables as there are more than 1000 guests. Staff shortages and everybody works really hard, waiters, kitchen staff and receptionists. Everybody is really nice and friendly but I felt sorry for them for being exploited and having to work in terrible conditions. I do not recommend this place. Avoid at all costs.
Stayed 7 nights in Jul 2018
Response from Domenico on 9 Aug 2018
Dear John, I am very sorry to read your bad experience with us at the Caleta Dorada and I beg you to accept my apologies on behalf of the whole staff for the problems you have faced during your stay, especially for the room conditions and main service of the restaurant. I hope I had a chance to do something for you (maybe our speech was on a too late date) and bring home a nice souvenir as many of our guests do; we will try to focus on those problems in order to offer a better experience to our guests. Should you need assistance in the future, do not hesitate to write directly to me; I'll do my best to help you. Thank you for share your feedback with us. Regards, Domenico Esposito PP.RR. Manager

4/10 Poor

rich, england

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Some may like it some will hate it.
Hotels a little dated and very spread out. Showers are pretty poor. Some bathtubs are tiny. Restaurant is too small for the size of the hotel. There were a couple of times we just went out and paid for food as we were never going to get a seat any time soon. Food is average.
Stayed 10 nights in Jul 2018
Response from PP.RR. Manager on 31 Jul 2018
Dear Rich, Thank you for share with us your experience; my apologies for the troubles you have had during your stay. We will do our best to improve in those areas that seems to have interfered to make your holiday a better time. Best regards, Domenico Esposito

2/10 Terrible

Fra, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a cleaner every other day . We only stay 5 days . The 2 cleaners were so rude to us just becaause we wanted to change our black bin that was dirty of my little one nappy ... we went to the reception and complain but the receptionist said it must be language problem i dont think so. In the morning we had to queqe to enter in the restaurant for breakfast .i have been travelling quite a lot but it never happened to me. The food was cold i had even said to one lady chef and she said what do you want me to do its not working . I tought the food needs to be in warm so doesnt create bactiria..that morning i found a hair in my plate i couldnt eat anymore. The food was disgusting even my son loves pasta didnt want to eat. For 4 nights my son didnt have a propraly meal. one evening one little girl vomited and the waitress was complaing with another one . If you wanted to watch tv you had to pay. And in the apparment there was no fork or plates. I went the receptionist a day before for my transfer and i had for 7.54 am i ask if i could have some milk for my boy and they said i couldnt have it because the restaurant was closed and i was suppost to pay if i wanted the milk . So we ask for a kettle and was 2 euro per day and 10 euro depost .. i took it but i was upset . The all experiance was disappointed i will never go back and i wont recommend this hotel to my friends , like i did in the past . Pay 50 £ more you can have better experience and better service
Stayed 5 nights in May 2018
Response from Domenico on 1 Jun 2018
Dear Fra, Thank you for sharing your experience with us. I beg you to accept my apologies, on behalf of the whole Caleta Dorada, for that bad time. We will definitely look into those problems and take the appropriated measures of improvements. Best regards,

8/10 Good

Sue, Greater Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Generations on Holiday
Perfect family hotel. Facilities suitable for families with children and also the older generation! The accommodation was comfortable but basic but as we were all inclusive everything we needed was provided for in the dining room and at the three outdoor swimming pools. The grandchildren had a great time and there was sufficient to keep them occupied during the day and early evening (ages 3 & 6). As a family we had a really lovely time.
Stayed 7 nights in Apr 2018
Response from Domenico on 28 May 2018
Dear Sue, Thank you so much for your lovely review, we really appreciate! I'll forward your congratulations to all our staff, I am proud to know that they are always so helpful and friendly. I hope to have you all back in our complex and, for sure, do not hesitate to inform if that will be the case :) I'll be glad to welcome you back! Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Well run hotel but a bit tired
Wanted a week in the sun for five adults and this hotel fitted the bill. Has the advantage of three pools and staff are very friendly and rooms and all public areas kept very clean. Went all inclusive, food and drinks were both good. Downside was that hotel rooms were somewhat dated and well used so could do with refurbishment. Overall we all enjoyed the week but as this hotel is more family focused would pay a bit more for something more refined,saying that it was still good value for the price paid.
Stayed 7 nights in Mar 2018
Response from Domenico on 10 Mar 2018
Hola, Thank you for share your experience with all of us. Feedbacks are very useful for us and help us improve and understand where to focus our future. I am happy to know that you found our staff very friendly and that the Hotel is a good value for the price paid. I understand that a family-friendly hotel is maybe not the best choice for only adults and I wish you happiness for the next holidays. Thank you again,

6/10 Okay

anne marie, wigan

Liked: Staff & service
Older couples not really catered for food was good rooms a bit dated
Stayed 7 nights in Oct 2017
Response from Domenico on 24 Jan 2018
Hi Anne Marie, Thank you for taking time to share your experience with all of us. We will care to improve some aspect that you have mentioned in order to give a complete service for all our guests. Thank you, Domenico

6/10 Okay

philo, Ireland

Liked: Staff & service
Disliked: Room comfort
Good location
The staff were really nice and very helpful. The food was really good great choice of food and always plenty to eat. The accommodation could do with updating. No air conditioning. Good location.
Stayed 7 nights in Oct 2017
Response from Domenico on 17 Feb 2018
Hi Philo, Thank you so much for taking time to share your experience on Expedia. We appreciate your compliments and will forward it to all our staff; it will be very motivating. Best regards, Domenico

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 7 nights in Sep 2017
Response from Domenico on 27 Feb 2018
Hi Abbie, greetings from the Hotel Caleta Dorada! We hope you had a safe trip back home. Thank you very much for letting us know your feedback through TripAdvisor It is a great pleasure to hear that you enjoyed your time with us and would stay here again during future trips to Fuerteventura. We are already looking forward to welcoming you back here soon. Best regards,

4/10 Poor

John, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Great staff shame about the hotel
We had previously stayed here three times and were sufficiently happy enough to come back for a fourth visit. Sadly our request for an apartment in block C wasn't accomodated, despite various emails exchanged. We were placed in block B which had no facility to obtain a drink or a snack while you sunbathed round the pool area as the bar had been closed since our last visit. We moved to the pool at block A across the road which at least had a bar for drinks, but didn't do snacks. You have to be situated in block C in order to get the benefit of your all inclusive deal, also for the entertainment. Very disappointed at the closure of the bar in block B, downstairs restaurant and shop in block C too. Staff are brilliant though, hard working and always have a smile for you. Unless there was to be a serious upgrade in facilities then we won't be returning. Sad really, as the hotel could be fantastic given the location and the staff deserve so much better.
Stayed 14 nights in Jun 2017
Response from Domenico on 20 Jan 2018
Dear John, we regret not having met your expectations. Our main goal is that our customers feel welcome and apologize if, at any point of your stay, it has not been the case. Please, contact us for any suggestion, question or comment that you may have. Kind regards,

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Domenico on 20 Jan 2018
:)

4/10 Poor

A, London

Disliked: Property conditions & facilities, room comfort
You get what you pay for!
Low cost holiday, low cost experience. The room was pretty bad, all the doors were sliding patio doors & only 1 key per family. Everything had an extra cost including the luggage drop (2 euro's), Kettles, irons, air conditioners, safe keys. The all inclusive drinks were limited as was the food service & house keeping again if you pay you you could have extra. I can't speak for all the apartments but I'm pretty convinced the walls on my were made of paper, should you really be able to hear footsteps outside a room that has no windows? The pool was not heated but there were 4 pools which meant that there wasn't poolside overcrowding, this was good as 50% of the sun loungers were broken
Response from Domenico on 21 Jan 2018
Hi A, I am very sorry to read about your disappointing and sorry for the slow reply. As you see, we are trying to take back everything and reset our politic. We are already improving many details and I hope to have soon the chance to offer a better experience for our guests. Regards,