Ratings based on 510 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Uk

It is little bit far from city centre .

Posted 28-Aug-2017
It is very spacious hotel with very good size rooms.however they have only small outdoor swimming pool( they have chargable in door adult swimming pool).
5 out of 5
Recommended
for Everyone
by A verified traveller from DC Metro

Posted 24-Aug-2017
perfect place to relax at the end of our stay in Spain. Note, tried to book services with the spa, very limited availability - none during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Bliss

Posted 07-Aug-2017
Loved this hotel. Had a pool (although a very small shallow end, not great in size and limited sun loungers), amazing staff, mind blowing pillows, one of the best hotel gyms by far, phenomenal food, ease of taxis on your door step, desirable areas by taxi are max 15-20 minutes away, shopping is moorish (some high end stores had unexpectedly low quantities of new season stock), mini bar is pricey (to be expected it is 5*), suites are incredibly roomy and thoughtfully laid out - impressive and am currently in pursuit of purchasing the same pillows!
5 out of 5
Recommended
for Everyone
by A verified traveller

It was a nice hotel

Posted 04-Jul-2017
It was a nice hotel and close to downtown and the elevators where nice I loved the Lobby
4 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Great staff, especially Mateo!

Posted 03-Jul-2017
Nice comfortable hotel Pool looks pretty but a bit impractical (no shallow areas for kids, not heated for swimming even in July)
5 out of 5
Recommended
for Everyone
by A verified traveller from mex

Very nice hotel, well located, excellent service

Posted 03-Jul-2017
Great hotel, very nice service, great amenities, great room, overall it was a great experience
5 out of 5
Recommended
for Everyone
by A verified traveller

Large rooms

Posted 03-Jul-2017
Excellent hotel in quiet part of the city. Fifteen minute drive to downtown or airport.
5 out of 5
by Christian

This traveller left a rating score only Posted 21-Jun-2017 on Hotels
4 out of 5
by A verified traveller

Great hotel - bad staff

Posted 13-Jun-2017 on Hotels
Nice quiet neighbourhood with convenient metro route into the centre of Madrid. Large modern room. Beautiful indoor pool was via paid access only - €30 for 2 people for an hour, outdoor pool included in stay though. Staff were quite rude and unfriendly, not the service you would expect in a 5* hotel.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 02-Jun-2017 on Hotels