Ratings based on 421 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by Katerina

Nice place to stay.

Posted 15-May-2017 on Hotels
I enjoyed the stay at Hampton Inn and Suites. The area around the hotel was very nice, close to shopping center. So many places to eat. Breakfast at the hotel was good too. The housekeepers should be faster to clean the rooms in the morning when the guests are eating.They came to clean our room after 2 pm when we wanted to relax.
Comment from Hotel Management
17-May-2017
Dear Katerina, Thank you for taking the time to respond and review our location! We are so happy that we were a convenient solution for your travel needs while in Frisco. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. It was our pleasure having you as our guest and hope to welcome you back soon. Best regards, Rebecca Light General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Staff

Posted 15-May-2017 on Orbitz
Pros: We found the hotel clean and a full breakfast menu selection.
Cons: Nothing needs improvement.
Location: A park and shopping mall is approximately 3 to 5 miles away and good walk but a few minutes by car.
The staff members assisting our party provided us with excellent service.
Comment from Hotel Management
17-May-2017 by RLight, Hotel Management
Dear valued guest, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best regards, Rebecca Light General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel was very near to shops and restaurants.

Posted 15-May-2017
Pros: Having the fridge and microwave in the room was an incredibly convenient.
Cons: I thought everything was great.
Location: There is a mall within 2 minutes driving/5-7 minutes walking distance. Also a few restaurants and bars.
Complimentary breakfast. Staff was friendly. Fridge and microwave in room which was incredibly convenient. The only thing is to get a soda from the refreshment machine required a debit/credit card.
Comment from Hotel Management
16-May-2017 by RLight, Hotel Management
Dear valued guest, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our location, amenities and friendly staff. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best Regards, Rebecca Light, General Manager
4 out of 5
by A verified traveller

Posted 12-May-2017 on Hotels
Comment from Hotel Management
02-Jun-2017
Dear Valued Guest, We are delighted that you took the time to post. Your review lets us know that your stay was enjoyable. We thank you for your patronage and hope to be your hotel of choice in the area. Best regards, Rebecca Light General Manager
5 out of 5
by Melissa

Great room and service but bad breakfast!

Posted 10-May-2017 on Hotels
Great room but horrible breakfast. We stayed two days and it was cold both days and just not very good. Air conditioning was LOUD
Comment from Hotel Management
16-May-2017
Dear Melissa, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations overall. I have taken note of your remarks regarding breakfast. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Best regards, Rebecca Light General Manager
5 out of 5
by Dwilene R

Posted 30-Apr-2017 on Hotels
Comment from Hotel Management
02-Jun-2017
Dear Dwilene, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed your stay. Your recommendation is appreciated; our associates work hard to provide a pleasant stay. We hope to host you again on a return visit. Best Regards, Rebecca Light General Manager
5 out of 5
by Laura

Posted 23-Apr-2017 on Hotels
location is great. was there on a Friday night and the local baseball team was playing and we got a great view of the fireworks display. Love Frisco
Comment from Hotel Management
01-May-2017
Dear Laura, Thank you for taking the time to share your review, we greatly appreciate it. We are delighted to see that you enjoyed your stay, especially our location! It was our pleasure having you as our guest and look forward to welcoming you back soon. Best Regards, Rebecca Light, General Manager
4 out of 5
by Roy

Posted 18-Apr-2017 on Hotels
Comment from Hotel Management
24-Apr-2017
Dear Roy, Thank you for taking the time to review your stay. We appreciate you staying with us and look forward to having you stay with us again. Best Regards, Rebecca Light, General Manager
5 out of 5
by A verified traveller

Posted 17-Apr-2017 on Hotels
Truly enjoyed the experience. Hotel and room was great, service very helpful. Will definitely be going back, and staying at other locations.
Comment from Hotel Management
24-Apr-2017
I am so glad to hear that your enjoyed your stay and that the staff was very accommodating. It was our pleasure having you as our guest and look forward to welcoming you back soon. Best regards, Rebecca Light, General Manager
5 out of 5
by Brandon

Love this hotel!

Posted 14-Apr-2017 on Hotels
Front desk manager was so friendly and our room was really nice and comfortable. We will definitely be back!
Comment from Hotel Management
24-Apr-2017
Dear Brandon, Thank you for taking the time to share your comments, they are greatly appreciated. Glad to see that you enjoyed your stay. We look forward to welcoming you back soon. Best Regards, Rebecca Light, General Manager