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From the minute we arrived, the staff here was helpful and accommodating. Our room was ready (early) upon arrival, and it was both clean and comfortable. The concierge was also kind enough to help us book tour tickets...and the staff was patient and allowed me to practice my rusty German with them. ...
It was a great experience staying here. I highly recommend it. Beautiful rooms, great bar, excellent spa facilities, close to many restaurants and public transport, and apparently the safest hotel in Berlin.
We arrived 12pm and checked in. I astounded to find the room we had been given was the not one I'd booked. We'd been given a small squalid room. When I complained the receptionist said I had to speak to the staff in the morning. The staff tried to palm me off saying that all the rooms were different ...
Great hotel would have liked more coffee in the room and we had a bit of a walk to our room but other than that hotel was in great location easy to get to everywhere from there,near shops and transport to main sightseeing places staff friendly pool was great
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