Ratings based on 2,506 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

BASKETBALL GAME

Posted 16-Jan-2018
BAR DRINKS WERE GREAT AND VERY REASONABLE ! ROOM WAS NICE A LITTLE RUN DOWN.. BED WAS OKAY.. BATHROOM TUB AND BATHROOM DECOR NEED UPGRADING.. HEATER IS LOAD. LADY AT THE FRONT CHECK IN COUNTER WAS AMAZAING AND VERY HELPFUL. GREAT LOCATION FOR A ONE NIGHT STAY IT IS PERFECT FOR THE PRICE. NO HOT TUB..
5 out of 5
Recommended
for Everyone
by A verified traveller from san Leandro California

Posted 14-Jan-2018
Very clean and comfort exelent service I'll recoment this place
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to my meeting

Posted 11-Jan-2018
room 121 the ac/heater unit was not working correctly, could not get cold air to work. otherwise my stay was amazing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 07-Jan-2018
Great time. Quiet. Friendly staff. Food was good.
Comment from Hotel Management
12-Jan-2018 by Zeno, Hotel Management
Thank you for your review and compliments. If there's anything we can do to make your stay even better, please let us know!
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento

great stay

Posted 06-Jan-2018
Wonderful helpful staff. Comfortable clean room. Great breakfast. It is a wonderful stay everytime.
Comment from Hotel Management
09-Jan-2018 by Zeno, Hotel Management
We're glad you enjoy staying with us, Heidi!
5 out of 5
Recommended
for Everyone
by A verified traveller from ukiah, ca

Great hotel

Posted 05-Jan-2018
We’ve traveled to Fresno several times to see family and we’ve had terrible experiences with hotels. This hotel was great! The room was clean, staff was friendly and accommodating, and the hot tub was actually hot! My only issue was that our room was right next to the door for our building, which slammed loudly every time someone left or entered the building. It woke me up throughout the night. Other than that, great place to stay!
Comment from Hotel Management
05-Jan-2018 by Zeno, Hotel Management
Thank you for your review, the specific items are truly helpful to us. We look forward to hosting you again when you're in Fresno.
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Nice quiet hotel

Posted 05-Jan-2018
I have no complaints with check in. Lady at desk was very nice and helpful. Room was spacious and very clean. Bed comfy, we slept well, and hotel in a good location. I would of given it 5 stars but the free breakast all food that should of been hot was cold . The scrambled eggs were way undercooked.
Comment from Hotel Management
05-Jan-2018 by Zeno, Hotel Management
Your review is very much appreciated, we will use your feedback to improve our services. We hope to see you again the next time you are in Fresno!
2 out of 5
by A verified traveller from california

No sleep

Posted 05-Jan-2018
When you walk into hotel to check in the staff was great and the hotel looked wonderful..when we got to our room what a great disappointment bed was hard could feel the springs tossed and turned all night. bathroom was dirty all night we could smell weed coming they our vent in our room. Was not a idea get away we were expecting.
Comment from Hotel Management
09-Jan-2018 by Zeno, Hotel Management
Thank you for your review, we are a non-smoking property (both tobacco and marijuana are not allowed to be smoked in the rooms) so we are very sorry you experienced it coming through the vent. We appreciate your comments and will use these to improve our services.
3 out of 5
by A verified traveller

Heater did not work

Posted 05-Jan-2018
Room was cold,I turned the heater on and after 30 min found out doesnt work,spoke to reception which they said they will make a note !!,At the end gave me a small portable heater.
Comment from Hotel Management
08-Jan-2018 by Zeno, Hotel Management
We apologize for the issue you experienced, and we are looking into it for you. Thank you for your feedback, it is very important for us to be able to improve our services. If you should choose to book with us again, please contact me directly in the sales office so that I can help you personally.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent!!!

Posted 30-Dec-2017
The whole stay was awesome!!! Oh and the breakfast was on point!!!
Comment from Hotel Management
02-Jan-2018 by Zeno, Hotel Management
Thanks so much for the great feedback. We look forward to serving you again.