Ratings based on 2,120 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Los Angeles

Old and overpriced.

Posted 27-Mar-2017
Company conference. Heaters in many of the rooms didn't work including mine. The hotel was aware of this but booked the rooms anyway and didn't let us know. It was 55 degrees in my room. The free breakfast was awful.
3out of 5
by A verified traveller from NSW Australia

Nice hotel but needs work

Posted 27-Mar-2017
Pros: The gardens and room sizes
Cons: Plumbing and heating
Location: A good variety of places to eat within walking distance. Location about 90min from Kings Canyon National Park where you can see giant sequoias.
Hotel set in lovely gardens with very generous sized rooms. Unfortunately many rooms without heating at this time of year which is still chilly. We were quickly moved to a room with heating upon request. In the bathroom our handbasin had only cold water. The restaurant is under renovation and the simple complimentary breakfast was served in a conference room with only enormous tables and disposable crockery and cutlery.
2out of 5
by A verified traveller

No hot water not enough heating in the room. HVAC

Posted 27-Mar-2017
Noising HVAC. Filter needs to be changed due to smell. Room is spacious but wasn't clean and staff was quick to help with another room but it was the same case abit cleaner but loose stuff on floor. I ended up cleaning my self. Building key swipe didn't not work for the first 5 tries. Great staff willing to help. Big room. Safe for kids. Great area and surround shopping. Just wants to upgrade to next lvl room that I was willing to pay for before even discovering the room states and they couldn't due to Expedia reservation or their system.
2out of 5
by A verified traveller

Needs updating

Posted 26-Mar-2017
Pros: Nothing
Cons: Needs updating. Room had a stale, deodorant smell.
Old fashioned, outdated decor with stodgy feel. Room had no heat and so more blankets were added.
4out of 5
Recommended
for Everyone
by A verified traveller from fresno ca

Nice and comfortable

Posted 21-Mar-2017
The room was clean the staff was nice and it was nice and quiet.
4out of 5
Recommended
for Everyone
by A verified traveller

Decent place, nice stay

Posted 17-Mar-2017
The room was a good size and had all the facilities I needed. Decor was a bit dated but everything worked and most importantly it was kept clean!
2out of 5
by A verified traveller

tired

Posted 27-Feb-2017
Pros: Good location for my business in Fresno,staff were nice and the lobby and other areas that were open were nice
Cons: Beds at least the one I had,the notice to tell people of closing areasof the hotel,Don't call a buffet breakfast when its not
Location: close to malls,food and my business
Bed was terrible it had a big place in it that you rolled into .I tried to move rooms but they told me that they were booked solid? The (breakfast buffet) was and should be called a continetal breakfast at best. The bar was clsed for remolding and as well as were they usually hold the buffet in ? There should have been a notice that these things were closed by expedia or the hotel so I could of choosen a different hotel? Not Happy
5out of 5
Recommended
for Everyone
by A verified traveller from CA

Great staff....nice jotel

Posted 24-Feb-2017
Clean....nice breakfast. ...good value for nice hotel
3out of 5
Recommended
for Everyone
by A verified traveller

Once a fine property but now having many issues.

Posted 20-Feb-2017
No heat in room, no water during the afternoon. Water pressure so low that toilet needed multiple flushes and shower, while warm, was but a dribble. Had to move to another room in another building.
4out of 5
Recommended
for Everyone
by A verified traveller from wisconsin

Fresno

Posted 19-Feb-2017
Pros: Close to where we needed to go clean quiet
Cons: Need to get there restaurant up and going
Location: Not much nearby to do but great restaurants
Nice staff clean and big room great parking. Pretty quiet and nice free breakfast