Ratings based on 602 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from St. Charles, MO

Super nice hotel, but kind of far from everything

Posted 08-Aug-2016
The hotel is nice, clean, staff is friendly, breakfast is delicious, and price is good. The only thing I would say is not so great is its location. All good places to eat are 8 miles away. The hotel access to highways though is extremely ease. Hwy 99 and Hwy41 are less than a min away. Regarding to noise that other people complained about, we got a room super quiet ( the opposite side of the elevators).
Comment from Hotel Management
11-Aug-2016 by Guest Services, Hotel Management
Thank you for your valuable feedback. Note that the city is doing a lot of work downtown . Expect to see more options soon!
5out of 5
by A verified traveller from Sacramento, CA

Clean and comfy

Posted 01-Aug-2016
Pros: the cleanliness of the hotel. the staff. and how quiet it was.
Cons: nothing.
Location: located in downtown. downtown fresno is ghetto but it's a little further away so it's safer.
nice hotel in fresno. best stay so far. clean. comfortable. quiet. staff are very nice. bartenders are really friendly as well. will probably be staying here again next time I'm here in fresno.
Comment from Hotel Management
04-Aug-2016 by Guest Services, Hotel Management
Thank you! We appreciate your comments!
4out of 5
by A verified traveller from Canada

Nice hotel with great staff

Posted 01-Aug-2016
Pros: Staff and amenities
Cons: Bed was too soft.
Location: Close to downtown and Tower district, very convenient for Convention Center and Theater.
Staff was very knowledgable and helpful. Amenities were great, rooms are nice, but bed was too soft.
Comment from Hotel Management
04-Aug-2016 by Guest Services, Hotel Management
So glad you enjoyed your stay with us!
4out of 5
by A verified traveller

Posted 27-Jul-2016
Cons: the open space between the bar and the restaurant is weird, huge and open. The fountain was being cleaned so I didn't get to see what that was like.
Location: I was here on business. No idea.
here on business .I don't want to add a bit more to my review. It's ridiculous to require this
Comment from Hotel Management
29-Jul-2016 by Guest Services, Hotel Management
Thank you for your response. The area between the lobby lounge and the restaurant is used for events, banquet and sometimes we offer special buffet brunches (for example Mothers Day and Easter). We do hope you enjoyed your stay and would love to see you again on a future visit for business or pleasure.
5out of 5
by A verified traveller from fresno

Posted 13-Jun-2016
Hotel was beautiful arrived passed midnight checked in with no problem was offered warm cookies, easy check out in the morning.
Comment from Hotel Management
15-Jun-2016 by Guest Services, Hotel Management
We're glad your late night arrival went without incident and that you enjoyed the cookie prior to your early morning check-out.
1out of 5
by A verified traveller

Staff refused Expedia reservation

Posted 05-Jun-2016
They gave me a different room than what I reserved and paid and said they do not honor Expedia transactions
Comment from Hotel Management
16-Jun-2016 by Guest Services., Hotel Management
We are quite confused and will be researching this promptly. We accept many, many Expedia reservations and Expedia has been one of our online partners for many years. There are times we cannot accept specific guest room requests, but we certainly honor all reservations made through Expedia and other online channels.
4out of 5
by John

Posted 17-May-2016 on Hotels
Comment from Hotel Management
02-Jun-2016 by GuestServices, Hotel Management
Thank you for the 4 stars!
4out of 5
by Rowena

This traveller left a rating score only Posted 10-May-2016 on Hotels
3out of 5
by A verified traveller from BKK

โรงแรมดี แหล่งที่อยู่น่ากลัว

Posted 05-May-2016
โรงแรมดี ห้องพักดีใหม่และสะอาด แต่รอบ ๆ โรงแรมเงียบมาก มี homeless อยู่เยอะ ใกล้ ๆ โรงแรมเป็นแหล่งของพวก homeless ดูน่ากลัวมากตอนกลางคืนเงียบและเปลี่ยวมาก แนะนำที่พักใกล้สนามบินน่าจะดีกว่า
Comment from Hotel Management
07-May-2016 by Guest Services, Hotel Management
เราขอขอบคุณความคิดเห็นของคุณและขอขอบคุณสำหรับการแบ่งปันความคิดเห็นของคุณ ถึงแม้ว่าเราจะอยู่ในย่านใจกลางเมืองเฟรสโนเรามีรถรับส่งฟรีไปและกลับจากสนามบินท้องถิ่น.เจ้าหน้าที่รักษาความปลอดภัยจะขยันในพื้นที่จอดรถของเรารอบ ๆ โรงแรม ความปลอดภัยของผู้เข้าพักและการรักษาความปลอดภัยเป็นหนึ่งในจำนวนของคนสำคัญ
5out of 5
by A verified traveller from Fresno, CA

Incredible Hotel - Great Price and Quality!

Posted 04-May-2016
The king suite was incredible with two rooms, couches, the most comfortable bed, two large LCD TVs (one for each room), a gorgeous lobby with a waterfall, service was also incredible, and so much more!
Comment from Hotel Management
07-May-2016 by Guest Services, Hotel Management
So glad you enjoyed your stay in our king suite! Thank you for sharing your review.