Ratings based on 508 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel by airport

Posted 21-May-2018
Fun and clean visit with my grandson's! Swimming in pool nice clean fun.
Comment from Hotel Management
21-May-2018 by Mieko, Hotel Management
Thank you for reviewing your recent stay with us. We are happy that you enjoyed our pool and hope to see you again on return visits to Fresno.
5 out of 5
by A verified traveller from Fresno Airport

Posted 20-May-2018
Comment from Hotel Management
21-May-2018 by Mieko, Hotel Management
Thank you for rating your recent guest experience. We are glad that you enjoyed your stay and look forward to welcoming you back soon
5 out of 5
by A verified traveller

Posted 20-May-2018
Comment from Hotel Management
21-May-2018 by Mieko, Hotel Management
Thank you for the high rating. We are happy that you had a pleasant experience and hope to welcome you back soon.
5 out of 5
by A verified traveller from Fresno airport

Posted 14-May-2018
Helped us with dinner reservations, shuttled us everywhere we needed to go. Pleasant, personal, and loved their job. The shower was excellent, breakfast very delicious, offered to pack us a to go bag for early departure tomorrow.
Comment from Hotel Management
15-May-2018 by Mieko, Hotel Management
Dear guest. We are so glad that you had a great experience at our hotel. We always enjoy offering exceptional customer service and hope to see you again on return visits to Fresno.
5 out of 5
by A verified traveller

Posted 07-May-2018
Comment from Hotel Management
07-May-2018 by Best Western Plus Airport Hotel Team, Hotel Management
Thank you for sharing your recent stay with us! We welcome you back on future visits to our wonderful city of Fresno.
1 out of 5
by A verified traveller

Posted 05-May-2018
This hotel cancelled my reservation I made months in advance due to a “glitch”, left me without a place to stay after a day long flight in a new town where I didnt know anyone and didnt have a care in the world the hell they put me through and offered no help at all in fixing it. This hotel should be brought up on charges for putting people through this kind of hell, it’s the nightmare travel scenario. Making someone desperately search at 11pm for a room so that myself and my wife wouldnt have to sleep in our car is outrageous. To top it all off it was “biker rally” weekend in Fresno and the only hotel I could get on short notice had bikers blasting music out front and cops walking around with their hands on their guns in the parking lot to keep the peace. Thanks Best Western for putting my wife and I in such an unsafe situation. The “glitch” you had with my credit card could’ve been fixed with a 30 second phone call to me BTW. BUT you decided to contact me the DAY OF MY FLIGHT telling me about this. I can’t talk to you on the phone when on an airplane, or even know that you are contacting me. It is beyond belief that a hotel with “airport” in the name doesnt take into consideration their guests are flying all day before a potential check-in. You should’ve clarified any issues 24 hours in advance minimum. Instead you notified me the day of my check-in while I was on my flight, then canceled a few hours later. DO NOT MAKE A RESERVATION HERE, reservations mean nothin
Comment from Hotel Management
07-May-2018 by Best Western Plus Fresno Airport Hotel Team, Hotel Management
We apologize for any inconveniences you may have experienced with your reservation. In lieu of the credit card situation; we may every attempt to contact our guests prior to arrival. We do hope that you will give us another chance should your travels bring you back to Fresno.
5 out of 5
Recommended
for Everyone
by A verified traveller from Saugus Ma

Posted 26-Apr-2018
Nice staff clean and spacious room. Close to shopping restaurants and airport.
Comment from Hotel Management
26-Apr-2018 by Best Western Plus Fresno Airport Team, Hotel Management
Thank you for your recent stay and taking the time to share your guest experience with us. We hope to see you again soon, safe travels!
2 out of 5
by A verified traveller

disappointing airport hotel

Posted 23-Apr-2018
Staff was pleasant, but facilities are in need of upgrade. Bed was very hard and tiny square pillows were not comfortable. Our room was at the end of the hallway, which seemed like a good location, but was next to the stairwell. People were running up and down the stairs late into the night. The noise easily carried into our room. Needed an airport hotel, but will try another next trip to Fresno.
Comment from Hotel Management
23-Apr-2018 by Best Western Plus Fresno Airport Team, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. We have escalated your concerns to our Management team. We do hope that we can make it up to you on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller from iowa

Very, very close to airport.

Posted 17-Apr-2018
Friendly staff. Good breakfast. Very quiet, would stay here again.
Comment from Hotel Management
17-Apr-2018 by Mieko, Hotel Management
Dear guest. Thank you for the kind comments. We are so glad you enjoyed your stay and look forward to welcoming you back on return visits to Fresno.
1 out of 5
by A verified traveller

They sold my room after calling me to confirm

Posted 08-Apr-2018
they sold my room and made me go 20 miles to another hotel further from my destination the following day. They had one king bed for 3 people and the new room was not completely furnished. Still being renovated. Lamp on the floor no couch just empty space Very poor customer service. I would never let people book this hotel.
Comment from Hotel Management
10-Apr-2018 by Mieko , Hotel Management
Dear guest. We appreciate your feedback and apologize for your recent experience. Thank you for discussing your concerns with our General Manager. We hope you will give us another chance on return visits to Fresno to show you this is not regular practice for our hotel.