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Rating 10 - Excellent. 164 out of 820 reviews" "
10 - Excellent
164
Rating 8 - Good. 216 out of 820 reviews" "
8 - Good
216
Rating 6 - Okay. 176 out of 820 reviews" "
6 - Okay
176
Rating 4 - Poor. 112 out of 820 reviews" "
4 - Poor
112
Rating 2 - Terrible. 152 out of 820 reviews" "
2 - Terrible
152
6.6/10
Cleanliness
6.8/10
Staff & service
5.6/10
Amenities
6.2/10
Property conditions & facilities
5.8/10
Eco-friendliness
Reviews
8/10 Good
Angeli
Travelled with family, Travelled with family and small children
the staff was very nice and accommodating. didn’t really have any trouble for the night we stayed except the washroom didn’t have a fan which was the only thing that i didn’t like but otherwise it’s a nice property and prices r good as well.
Location is great close to where my workshop was located. Bummer than microwave did not work and fridge make loud consistent whistle sound. Other than that, it was quiet & clean.
Irene
Stayed 2 nights in Mar 2024
Response from Jaime on 25 Mar 2024
Thank you for your review! We are very sorry that some of your appliances were not working properly, we have switched out both appliances with brand new ones due to this review
Noisy guest all night long , even had loud music playing all throughout the night.
Sabrina
Stayed 1 night in Mar 2024
Response from Jaime on 19 Mar 2024
We are very sorry that your stay here wasn't a pleasant one! please contact our hotel and ask for management, If you are willing to give us another chance, we will give you a good discount on your next stay here if you mention this review
It was my first time there and it was really nice and clean but needed more soap & towels . But overall I enjoyed the room and the stay.
Emelia
Stayed 1 night in Mar 2024
Response from Jaime on 19 Mar 2024
Thank you very much for your review and we are glad that you enjoyed your stay here in Downtown Fresno at the Dream Inn. We hope to see you here again if your ever in the area and need a place to stay
I didnt stay at the motel after the rude stuff on the reception decided to cancel my stay I hadn't even got a refund as well
This is the last time Ive ever used expedia to book a motel!
Refael
Stayed 1 night in Mar 2024
Response from Dream Inn on 19 Mar 2024
We are sorry that you had a problem booking your room with Expedia. We will check into this reservation also, please make sure to call Expedia for your refund and they will gladly give you your full refund
6/10 Okay
Manuel
Travelled with family
23 Feb 2024
I liked the place for the most part!
It was clean and quiet, the staff was helpful on what i needed.
Id stay at this place again!
Manuel
Stayed 1 night in Feb 2024
Response from Jaime on 23 Feb 2024
Thank You for your review! We'd like for you to give us another shot next time that your in the Fresno area and I'm sure that the rating you gave us today will be much higher next time! We always strive for Improvement
I made a cleaning request for the whole week they only made it 2 days Tuesday and Wednesday and they did not change the sheets and on Thursday they did not make the housekeeping and I found the bed as I left it I called them to make the bed for me and what they did They only brought me the sheets so I could make my bed myself because the service had already left. It was disgusting service, oh and they told me that they were going to refund me the cleaning service and they didn't
Cristina
Stayed 5 nights in Jan 2024
Response from Jaime on 10 Feb 2024
We are very sorry that this happened to you. Please if your willing to give us another chance and if your ever in the area and need to stay somewhere in Fresno. Give us a call and ask directly for the Manager and I promise that we will take care of you during your stay in one of our suites with no extra fees
I liked the fact that the deposit was only $50.00. Everything was great except for the tv remote would not turn on the tv. Other than that the place looks great and it gives me a place to book in the future.
Dana
Stayed 1 night in Feb 2024
Response from Jaime on 6 Feb 2024
Thank You for your review Mr. Knapp. We wish to see you again here at the Dream Inn in Fresno if you're ever back in the area
10/10 Excellent
Veronica
22 Dec 2023
Veronica
Stayed 1 night in Dec 2023
Response from Jaime on 18 Jan 2024
Thank you very much for your review, its much appreciated. We are so glad that you enjoyed your stay with us and we hope that if your ever in that area again and need a place to stay to remember your stay here with us
We are so sorry that your stay here wasn't up to your expectations, if you give us another chance we are sure that we can accommodate it so that your stay here is a much better experience
10/10 Excellent
Saurabh
19 Nov 2023
Saurabh
Stayed 1 night in Nov 2023
Response from Jaime on 18 Jan 2024
We are happy that you enjoyed your stay here with us at the Dream Inn and we appreciate your review. We hope to see you again
4/10 Poor
Arnold
15 Nov 2023
Arnold
Stayed 11 nights in Nov 2023
Response from Jaime on 18 Jan 2024
We are sorry that your stay wasn't up to your expectations. Please if you give us another shot we are fully confident that you will enjoy your stay here again if you decide to stay again here with us at the Dream inn in Fresno Downtown
8/10 Good
Bryan, San Diego
Travelled with partner
3 Nov 2023
Liked: Staff & service
The room was pretty decent for the price that night I stayed. The only thing that was dirty was a drawer that had some bodysuit lingerie that was neon green, and had blood stains on it. My lady was pretty grossed out about it. Other than that it was pretty nice and convenient.
Bryan
Stayed 1 night in Oct 2023
Response from Jaime on 4 Nov 2023
We are so sorry you had to go through that during your stay Bryan. We Promise to make sure your room is nice and fully clean if you ever are back in the Fresno Area looking for a room to stay.
2/10 Terrible
Marck
Travelled with family, Business traveller
1 Nov 2023
Liked: Property conditions & facilities
Disliked: Amenities
I was charge a $50 deposit which never was returned.
Marck
Stayed 1 night in Oct 2023
Response from Jaime on 2 Nov 2023
Sir I have checked your portfolio and your refund was deposited back into your account on 10/14/23 at exactly 11:47 am. You should talk to your bank and to see what happened there, but everything on our end was done correctly. Thank You for your Review.
yes, I just want to say that from the moment I called this hotel property they were understanding and convenient. They made sure all of my needs were taken care of. I checked in early I came in on the train and I end up staying a lot longer than what I anticipated however, they were friendly nice and they made sure I was taking care of the property secure. I felt safe it being an unknown area of course they are so so so nice and understanding to every little thing that you have going on they pay attention to. I can ask for much more staying out of town at a place I was unfamiliar with if you’re looking for somewhere that feels like home. This is definitely the place I know it’s a business and establishment however, it felt like home. It’s also wonderful. They have a subway connected to them. Great experience I would recommend to everybody and I can’t wait to go back great beautiful view of the pool. I can go on and on Clean it’s where you wanna be. !!! thx guys all the staff deserve a raise!!!! thx it’s definitely what customer service looks like it feels like. See you soon.
Rebecca
Stayed 1 night in Oct 2023
Response from Jaime on 26 Oct 2023
Thank You very much for your review. Yes we strive to meet all of our guests standards and hope that you all feel the same way when staying here. We hope to see you again staying here at the Dream Inn in Downtown Fresno.
Very nice staff. Great to have the daily service. Newly remodeled room.
Danny
Stayed 13 nights in Oct 2023
Response from Dream Inn on 24 Oct 2023
Thank you for you feed back, we are very happy you enjoyed your stay with us. We look forward to having you back very soon in the future.Thank you Team Dream Inn.
I like that there is a Subway sandwich place on the property and it's very close to a McDonald's.. Also it was very quiet and felt safe. The rooms were clean and had all necessary items for guests. I also like that they installed a gate with a gate code so that only registered guests can drive into the parking lot. 😊
Elizabeth
Stayed 1 night in Oct 2023
Response from Jaime on 21 Oct 2023
Thank You very much for your review, We are glad that you enjoyed your stay here at the Dream Inn in Downtown Fresno. We hope to continue seeing you here whenever your in need of a safe room to stay at, Come down and we promise to make sure that every time you stay here you have the same experience as before
6/10 Okay
Jan
Travelled with partner
18 Oct 2023
Disliked: Amenities
The location was convenient for the event I was attending, but the room was noisy. There was a constant whistling noise that could not be located.
Jan
Stayed 2 nights in Oct 2023
Response from Jaime on 18 Oct 2023
We are sorry, that was the fire alarm, if requested we can definitely silent that for you. Please give us another chance and we promise that your stay will be a much better one.
This place is much better than when I first stayed here two years ago. Looks a lot nicer and the area is also cleaner. I really like the proximity to the Tower District. It was a nice, quiet stay.
Raymond
Stayed 1 night in Oct 2023
Response from Jaime on 16 Oct 2023
Thank You for your review, and Yes, we are always working on making this a better hotel for all of our guests to have a nice and comfortable stay while they visit us at the Dream inn.
10/10 Excellent
Amr
11 Oct 2023
Amr
Stayed 1 night in Oct 2023
Response from Jaime on 1 Nov 2023
Thank You For your review and it is very much appreciated!
Thank you very much for your review and we are glad that you enjoyed your stay, it was great having you stay here in our hotel and we would love to have you again.
6/10 Okay
Ernesto
8 Oct 2023
Disliked: Cleanliness
Ernesto
Stayed 1 night in Oct 2023
Response from Jaime on 11 Oct 2023
Were sorry your stay wasn't up to your standards, we are always working on improving our hotel, so that our guests like you can have a better stay. give us another shot and we will try our best to make sure you have a better stay
Check in was quick and attendant was friendly. The room was not good. Blinds didn't completely cover the window so anyone walking by could see in and street lights shined in all night. There were loud people all around... ALL NIGHT! Then there were roaches in the bathroom the next morning. Fortunately it was only one night.
THOMAS
Stayed 1 night in Oct 2023
Response from Jaime on 16 Oct 2023
We are so sorry that your stay was not up to your standards. We promise that we are working the best we can on all of our rooms so that everyone's stay is just as well as any other guest. If you give us another shot, I'm sure we can be sure that your stay here with us at the Dream Inn will be a much better than your last experience
10/10 Excellent
Sha
4 Oct 2023
Sha
Stayed 1 night in Oct 2023
Response from Jaime on 6 Oct 2023
We are very glad that you enjoyed your stay with us here at the Dream inn in downtown Fresno. We hope next time around we can accommodate you again and we will treat you the same way we did on your last stay
Room had a smell too it and the place is very run down. The area isn’t best either if you looking to stay in Fresno
Isabel
Stayed 1 night in Sep 2023
Response from Jaime on 2 Oct 2023
We are sorry your stay wasn't up to the standards you were expecting, were working on our gate and with security to try to keep everything that we have no control over out of our premises so that our guests stay is as pleasant as possible.
Thank you for your review, we are glad you enjoyed your stay here at the Dream inn in Fresno downtown. We hope the next time around or that your in town you come stay with us and we promise to take care of you with great service once again
The hotel was good value for money close to the downtown core but everything around is closed on weekends and it gets totally abandoned so early in the evening.
Dhruv
Stayed 1 night in Sep 2023
Response from Jaime on 19 Sept 2023
We are glad you enjoyed the hotel, and yes unfortunately a lot of the places around here are closed early and on the weekends, Next time around we will have a list of places and food places with the times that they are open and how far they are from our location. We ae currently working on that.
8/10 Good
Venus
15 Sept 2023
Venus
Stayed 2 nights in Sep 2023
Response from Jaime on 18 Sept 2023
We are glad to hear that you enjoyed your stay with us here and hope to see you again if you are ever in the Fresno Downtown area.
Thank you for your review, We are glad your are happy with your stay and we hope that you continue to stay with us when you are in the Fresno Area Downtown
10/10 Excellent
Elika
Business traveller
9 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
I really liked the fact that have a gated parking area and a security guard for the customers staying there.
Elika
Stayed 4 nights in Sep 2023
Response from Jaime on 11 Sept 2023
Thank You for your review and we hope to see you next time that you in the Fresno area we would be happy to accommodate you again during your next stay.
Thank You for your review and we are glad that you enjoyed your stay here at the Dream Inn in Fresno downtown and hope you stay with us if you are ever in the area again.
Awesome rooms! Very nice after the remodel! Will stay here anytime I am in Fresno! Would recommend 10/10 me and my girlfriend love this place!
Friendly staff in the front office as well!
Adrian
Stayed 1 night in Aug 2023
Response from Jaime on 22 Aug 2023
Thank you very much Adrian we really appreciate you staying with us and you were a very good guest. Hopefully next time your in Fresno you can stay with us and we will gladly accommodate you just like your last stay
2/10 Terrible
Vitaly
19 Aug 2023
Vitaly
Stayed 1 night in Aug 2023
Response from Jaime on 22 Aug 2023
We are sorry we were up to your satisfaction and yes there is always room for improvement and better standards, We hope that you are willing to give us another shot and we will make sure to accommodate you in a room where you will not be disappointed during your stay.
10/10 Excellent
Harmandeep
16 Aug 2023
Harmandeep
Stayed 1 night in Aug 2023
Response from Jaime on 7 Sept 2023
Thank You, we are really glad that you enjoyed your stay here with us. If you are ever in the area again, we would like to have you as a guest staying here at the Dream Inn in Downtown Fresno .
We are sorry that you didn't enjoy your stay, please come back with us and give us another shot and we will make sure that w accommodate your stay to a much better one
10/10 Excellent
Benjamin
13 Aug 2023
Benjamin
Stayed 1 night in Aug 2023
Response from Jaime on 15 Aug 2023
Thank You Very much and were glad that you enjoyed your stay. Next time your in the Fresno area, we will be happy to have you.
2/10 Terrible
Raj
Business traveller, Travelled with group
31 Jul 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
Ac do not work
Raj
Stayed 1 night in Jul 2023
Response from Jaime on 31 Jul 2023
We are terribly sorry that your stay wasn't up to your expectations, we are working on our rooms to have them at better conditions for our guests and we are sorry your stay here with us wasn't a great one. Please next time your in the Fresno area and would like a room to stay we will be able to give you a 50% discount for you to give us another chance and promise to have a room ready for you that is much better condition
8/10 Good
Yuritzi
26 Jun 2023
Yuritzi
Stayed 1 night in Jun 2023
Response from Jaime on 20 Sept 2023
Thank You for your review, We are glad that you enjoyed your stay here with us and if you are ever back in the Fresno area go ahead ad make a reservation and we will take care of you like we did on your last stay here with us
We are sorry for that inconvenience, after this review, we have taken action and we have a trash can in every room and extras just in case one goes missing.
Thank You for your review and we are glad that you enjoyed your stay here with us at the Dream Inn in Fresno downtown. make your reservation for the next time that your in the Fresno area and we will make sure to take care of you just like your last stay here with us
Be warned, this is a budget hotel for a reason. We went with a party of 20 renting multiple rooms. They were not clean, the bathrooms were filthy. My shower had no water pressure making it impossible to clean ourselves. The fridge did not work at all. Beds had dirt, thankfully we had no critters but did hear of some rooms having bugs. Our first night in the police were called on guests that were screaming and fighting in there room. It seems like a place for local transients to stay a while. The only good thing I can say was the staff was top notch. They kicked out the trouble makers and personally apologized to us for the disturbance. They were helpful and even gave leeway to ppl that didn’t check out right at 11. Overall, if you need a place to stay find an alternative unless you don’t have your family and don’t mind the crowd this place attracts. I am not the type to be extra picky and don’t expect my room to be a villa but this was too much.
The staff was friendly, however it doesn't compensate for the roaches.
Stefanie
Stayed 2 nights in Mar 2023
Response from Jaime on 20 Sept 2023
We are sorry about that and we have tripled our Pest control activity here at the hotel and want you to give us another chance at it and we are sure that you will definitely notice our improvements
We are sorry your stay with us here at the Dream Inn wasn't up to your expectations. Please let us know anything that we can improve on and we promise to make a difference
I like the price, I also appreciated the clean room. In addition the property was close to Fresno Convention Center.
chaz
Stayed 3 nights in Feb 2023
Response from Jaime on 20 Sept 2023
Thank You for your review and we are glad that you enjoyed your stay here at the Dream Inn in Fresno Downtown. We hope you stay with us on your next time around whenever you are in the area or have another trip to the Convention Center
I stayed at the property in February of 2023. On the most basic level, the place was okay. The flooring looked good, the paint was acceptable, bed was OK for a cheap motel. However, the furnishing was dirty, really dirty. I wish I had my own pillow. Also, the room was noisy. The hospital regularly has a helicopter landing, and the hotel is lively.
Bryan
Stayed 2 nights in Feb 2023
Response from Jaime on 20 Sept 2023
Thank you for your review and since then we have gotten new pillows, and new furnishing cleaner and disinfectant to make sure that the cleanliness is up to standards.If you are ever in the Fresno area we hope that you are able to give us another shot and stay with us here in Downtown Fresno at the Dream Inn
10/10 Excellent
Vincent
30 Oct 2022
Vincent
Stayed 1 night in Oct 2022
Response from Jaime on 20 Sept 2023
Thank you for your review ad we are glad that you enjoyed your stay here with us in Fresno Downtown.We hope to see you next time that your in the area and we will make sure to treat you with great care