Reception

Reviews of Dream Inn

2 out of 5
Dream Inn
2425 Merced Street, Fresno, CA

Reviews

6.4
Rating 10 - Excellent. 164 out of 820 reviews" "
Rating 8 - Good. 216 out of 820 reviews" "
Rating 6 - Okay. 176 out of 820 reviews" "
Rating 4 - Poor. 112 out of 820 reviews" "
Rating 2 - Terrible. 152 out of 820 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Angeli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
the staff was very nice and accommodating. didn’t really have any trouble for the night we stayed except the washroom didn’t have a fan which was the only thing that i didn’t like but otherwise it’s a nice property and prices r good as well.
Stayed 1 night in Mar 2024

8/10 Good

Irene, TORRANCE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great close to where my workshop was located. Bummer than microwave did not work and fridge make loud consistent whistle sound. Other than that, it was quiet & clean.
Stayed 2 nights in Mar 2024
Response from Jaime on 25 Mar 2024
Thank you for your review! We are very sorry that some of your appliances were not working properly, we have switched out both appliances with brand new ones due to this review

4/10 Poor

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy guest all night long , even had loud music playing all throughout the night.
Stayed 1 night in Mar 2024
Response from Jaime on 19 Mar 2024
We are very sorry that your stay here wasn't a pleasant one! please contact our hotel and ask for management, If you are willing to give us another chance, we will give you a good discount on your next stay here if you mention this review

10/10 Excellent

Emelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time there and it was really nice and clean but needed more soap & towels . But overall I enjoyed the room and the stay.
Stayed 1 night in Mar 2024
Response from Jaime on 19 Mar 2024
Thank you very much for your review and we are glad that you enjoyed your stay here in Downtown Fresno at the Dream Inn. We hope to see you here again if your ever in the area and need a place to stay

2/10 Terrible

Refael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt stay at the motel after the rude stuff on the reception decided to cancel my stay I hadn't even got a refund as well This is the last time Ive ever used expedia to book a motel!
Stayed 1 night in Mar 2024
Response from Dream Inn on 19 Mar 2024
We are sorry that you had a problem booking your room with Expedia. We will check into this reservation also, please make sure to call Expedia for your refund and they will gladly give you your full refund

6/10 Okay

Manuel

Travelled with family
I liked the place for the most part! It was clean and quiet, the staff was helpful on what i needed. Id stay at this place again!
Stayed 1 night in Feb 2024
Response from Jaime on 23 Feb 2024
Thank You for your review! We'd like for you to give us another shot next time that your in the Fresno area and I'm sure that the rating you gave us today will be much higher next time! We always strive for Improvement

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
I made a cleaning request for the whole week they only made it 2 days Tuesday and Wednesday and they did not change the sheets and on Thursday they did not make the housekeeping and I found the bed as I left it I called them to make the bed for me and what they did They only brought me the sheets so I could make my bed myself because the service had already left. It was disgusting service, oh and they told me that they were going to refund me the cleaning service and they didn't
Stayed 5 nights in Jan 2024
Response from Jaime on 10 Feb 2024
We are very sorry that this happened to you. Please if your willing to give us another chance and if your ever in the area and need to stay somewhere in Fresno. Give us a call and ask directly for the Manager and I promise that we will take care of you during your stay in one of our suites with no extra fees

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the deposit was only $50.00. Everything was great except for the tv remote would not turn on the tv. Other than that the place looks great and it gives me a place to book in the future.
Stayed 1 night in Feb 2024
Response from Jaime on 6 Feb 2024
Thank You for your review Mr. Knapp. We wish to see you again here at the Dream Inn in Fresno if you're ever back in the area

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023
Response from Jaime on 18 Jan 2024
Thank you very much for your review, its much appreciated. We are so glad that you enjoyed your stay with us and we hope that if your ever in that area again and need a place to stay to remember your stay here with us

2/10 Terrible

jose h

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jaime on 18 Jan 2024
We are so sorry that your stay here wasn't up to your expectations, if you give us another chance we are sure that we can accommodate it so that your stay here is a much better experience

10/10 Excellent

Saurabh

Stayed 1 night in Nov 2023
Response from Jaime on 18 Jan 2024
We are happy that you enjoyed your stay here with us at the Dream Inn and we appreciate your review. We hope to see you again

4/10 Poor

Arnold

Stayed 11 nights in Nov 2023
Response from Jaime on 18 Jan 2024
We are sorry that your stay wasn't up to your expectations. Please if you give us another shot we are fully confident that you will enjoy your stay here again if you decide to stay again here with us at the Dream inn in Fresno Downtown

8/10 Good

Bryan, San Diego

Travelled with partner
Liked: Staff & service
The room was pretty decent for the price that night I stayed. The only thing that was dirty was a drawer that had some bodysuit lingerie that was neon green, and had blood stains on it. My lady was pretty grossed out about it. Other than that it was pretty nice and convenient.
Stayed 1 night in Oct 2023
Response from Jaime on 4 Nov 2023
We are so sorry you had to go through that during your stay Bryan. We Promise to make sure your room is nice and fully clean if you ever are back in the Fresno Area looking for a room to stay.

2/10 Terrible

Marck

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
I was charge a $50 deposit which never was returned.
Stayed 1 night in Oct 2023
Response from Jaime on 2 Nov 2023
Sir I have checked your portfolio and your refund was deposited back into your account on 10/14/23 at exactly 11:47 am. You should talk to your bank and to see what happened there, but everything on our end was done correctly. Thank You for your Review.

10/10 Excellent

Rebecca, Fresno

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes, I just want to say that from the moment I called this hotel property they were understanding and convenient. They made sure all of my needs were taken care of. I checked in early I came in on the train and I end up staying a lot longer than what I anticipated however, they were friendly nice and they made sure I was taking care of the property secure. I felt safe it being an unknown area of course they are so so so nice and understanding to every little thing that you have going on they pay attention to. I can ask for much more staying out of town at a place I was unfamiliar with if you’re looking for somewhere that feels like home. This is definitely the place I know it’s a business and establishment however, it felt like home. It’s also wonderful. They have a subway connected to them. Great experience I would recommend to everybody and I can’t wait to go back great beautiful view of the pool. I can go on and on Clean it’s where you wanna be. !!! thx guys all the staff deserve a raise!!!! thx it’s definitely what customer service looks like it feels like. See you soon.
Stayed 1 night in Oct 2023
Response from Jaime on 26 Oct 2023
Thank You very much for your review. Yes we strive to meet all of our guests standards and hope that you all feel the same way when staying here. We hope to see you again staying here at the Dream Inn in Downtown Fresno.

8/10 Good

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greet improvement
Very nice staff. Great to have the daily service. Newly remodeled room.
Stayed 13 nights in Oct 2023
Response from Dream Inn on 24 Oct 2023
Thank you for you feed back, we are very happy you enjoyed your stay with us. We look forward to having you back very soon in the future.Thank you Team Dream Inn.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there is a Subway sandwich place on the property and it's very close to a McDonald's.. Also it was very quiet and felt safe. The rooms were clean and had all necessary items for guests. I also like that they installed a gate with a gate code so that only registered guests can drive into the parking lot. 😊
Stayed 1 night in Oct 2023
Response from Jaime on 21 Oct 2023
Thank You very much for your review, We are glad that you enjoyed your stay here at the Dream Inn in Downtown Fresno. We hope to continue seeing you here whenever your in need of a safe room to stay at, Come down and we promise to make sure that every time you stay here you have the same experience as before

6/10 Okay

Jan

Travelled with partner
Disliked: Amenities
The location was convenient for the event I was attending, but the room was noisy. There was a constant whistling noise that could not be located.
Stayed 2 nights in Oct 2023
Response from Jaime on 18 Oct 2023
We are sorry, that was the fire alarm, if requested we can definitely silent that for you. Please give us another chance and we promise that your stay will be a much better one.

8/10 Good

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than the first time.
This place is much better than when I first stayed here two years ago. Looks a lot nicer and the area is also cleaner. I really like the proximity to the Tower District. It was a nice, quiet stay.
Stayed 1 night in Oct 2023
Response from Jaime on 16 Oct 2023
Thank You for your review, and Yes, we are always working on making this a better hotel for all of our guests to have a nice and comfortable stay while they visit us at the Dream inn.

10/10 Excellent

Amr

Stayed 1 night in Oct 2023
Response from Jaime on 1 Nov 2023
Thank You For your review and it is very much appreciated!

8/10 Good

Jerome

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay!
Stayed 1 night in Oct 2023
Response from Jaime on 11 Oct 2023
Thank you very much for your review and we are glad that you enjoyed your stay, it was great having you stay here in our hotel and we would love to have you again.

6/10 Okay

Ernesto

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jaime on 11 Oct 2023
Were sorry your stay wasn't up to your standards, we are always working on improving our hotel, so that our guests like you can have a better stay. give us another shot and we will try our best to make sure you have a better stay

2/10 Terrible

THOMAS

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was quick and attendant was friendly. The room was not good. Blinds didn't completely cover the window so anyone walking by could see in and street lights shined in all night. There were loud people all around... ALL NIGHT! Then there were roaches in the bathroom the next morning. Fortunately it was only one night.
Stayed 1 night in Oct 2023
Response from Jaime on 16 Oct 2023
We are so sorry that your stay was not up to your standards. We promise that we are working the best we can on all of our rooms so that everyone's stay is just as well as any other guest. If you give us another shot, I'm sure we can be sure that your stay here with us at the Dream Inn will be a much better than your last experience

10/10 Excellent

Sha

Stayed 1 night in Oct 2023
Response from Jaime on 6 Oct 2023
We are very glad that you enjoyed your stay with us here at the Dream inn in downtown Fresno. We hope next time around we can accommodate you again and we will treat you the same way we did on your last stay

6/10 Okay

Isabel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a smell too it and the place is very run down. The area isn’t best either if you looking to stay in Fresno
Stayed 1 night in Sep 2023
Response from Jaime on 2 Oct 2023
We are sorry your stay wasn't up to the standards you were expecting, were working on our gate and with security to try to keep everything that we have no control over out of our premises so that our guests stay is as pleasant as possible.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome
It was exactly what I needed
Stayed 1 night in Sep 2023
Response from Jaime on 25 Sept 2023
Thank you for your review, we are glad you enjoyed your stay here at the Dream inn in Fresno downtown. We hope the next time around or that your in town you come stay with us and we promise to take care of you with great service once again

8/10 Good

Dhruv

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good value for money close to the downtown core but everything around is closed on weekends and it gets totally abandoned so early in the evening.
Stayed 1 night in Sep 2023
Response from Jaime on 19 Sept 2023
We are glad you enjoyed the hotel, and yes unfortunately a lot of the places around here are closed early and on the weekends, Next time around we will have a list of places and food places with the times that they are open and how far they are from our location. We ae currently working on that.

8/10 Good

Venus

Stayed 2 nights in Sep 2023
Response from Jaime on 18 Sept 2023
We are glad to hear that you enjoyed your stay with us here and hope to see you again if you are ever in the Fresno Downtown area.

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Jaime on 18 Sept 2023
Thank you for your review, We are glad your are happy with your stay and we hope that you continue to stay with us when you are in the Fresno Area Downtown

10/10 Excellent

Elika

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I really liked the fact that have a gated parking area and a security guard for the customers staying there.
Stayed 4 nights in Sep 2023
Response from Jaime on 11 Sept 2023
Thank You for your review and we hope to see you next time that you in the Fresno area we would be happy to accommodate you again during your next stay.

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Sep 2023
Response from Jaime on 11 Sept 2023
Thank You for your review and we hope you continue to stay with us here anytime that your in the Fresno area

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Aug 2023
Response from Jaime on 31 Aug 2023
Thank you very much and we hope to see you again

10/10 Excellent

Joce

Stayed 2 nights in Aug 2023
Response from Jaime on 20 Sept 2023
Thank You for your review and we are glad that you enjoyed your stay here at the Dream Inn in Fresno downtown and hope you stay with us if you are ever in the area again.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be disappointed
Awesome rooms! Very nice after the remodel! Will stay here anytime I am in Fresno! Would recommend 10/10 me and my girlfriend love this place! Friendly staff in the front office as well!
Stayed 1 night in Aug 2023
Response from Jaime on 22 Aug 2023
Thank you very much Adrian we really appreciate you staying with us and you were a very good guest. Hopefully next time your in Fresno you can stay with us and we will gladly accommodate you just like your last stay

2/10 Terrible

Vitaly

Stayed 1 night in Aug 2023
Response from Jaime on 22 Aug 2023
We are sorry we were up to your satisfaction and yes there is always room for improvement and better standards, We hope that you are willing to give us another shot and we will make sure to accommodate you in a room where you will not be disappointed during your stay.

10/10 Excellent

Harmandeep

Stayed 1 night in Aug 2023
Response from Jaime on 7 Sept 2023
Thank You, we are really glad that you enjoyed your stay here with us. If you are ever in the area again, we would like to have you as a guest staying here at the Dream Inn in Downtown Fresno .

8/10 Good

Racheal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruben at the front desk is great. It’s a smaller facility but we’ll managed and clean
Stayed 1 night in Aug 2023
Response from Jaime on 17 Aug 2023
Thank you very much Rachael, we're glad you enjoyed your stay and we hope to see you again!

4/10 Poor

DAVIDE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Jaime on 15 Aug 2023
We are sorry that you didn't enjoy your stay, please come back with us and give us another shot and we will make sure that w accommodate your stay to a much better one

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2023
Response from Jaime on 15 Aug 2023
Thank You Very much and were glad that you enjoyed your stay. Next time your in the Fresno area, we will be happy to have you.

2/10 Terrible

Raj

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Ac do not work
Stayed 1 night in Jul 2023
Response from Jaime on 31 Jul 2023
We are terribly sorry that your stay wasn't up to your expectations, we are working on our rooms to have them at better conditions for our guests and we are sorry your stay here with us wasn't a great one. Please next time your in the Fresno area and would like a room to stay we will be able to give you a 50% discount for you to give us another chance and promise to have a room ready for you that is much better condition

8/10 Good

Yuritzi

Stayed 1 night in Jun 2023
Response from Jaime on 20 Sept 2023
Thank You for your review, We are glad that you enjoyed your stay here with us and if you are ever back in the Fresno area go ahead ad make a reservation and we will take care of you like we did on your last stay here with us

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No trash can in the room. ☹️
Stayed 1 night in Apr 2023
Response from Jaime on 20 Sept 2023
We are sorry for that inconvenience, after this review, we have taken action and we have a trash can in every room and extras just in case one goes missing.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Mar 2023
Response from Jaime on 20 Sept 2023
Thank You for your review and we are glad that you enjoyed your stay here with us at the Dream Inn in Fresno downtown. make your reservation for the next time that your in the Fresno area and we will make sure to take care of you just like your last stay here with us

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place you want to be
Be warned, this is a budget hotel for a reason. We went with a party of 20 renting multiple rooms. They were not clean, the bathrooms were filthy. My shower had no water pressure making it impossible to clean ourselves. The fridge did not work at all. Beds had dirt, thankfully we had no critters but did hear of some rooms having bugs. Our first night in the police were called on guests that were screaming and fighting in there room. It seems like a place for local transients to stay a while. The only good thing I can say was the staff was top notch. They kicked out the trouble makers and personally apologized to us for the disturbance. They were helpful and even gave leeway to ppl that didn’t check out right at 11. Overall, if you need a place to stay find an alternative unless you don’t have your family and don’t mind the crowd this place attracts. I am not the type to be extra picky and don’t expect my room to be a villa but this was too much.
Stayed 2 nights in Mar 2023

2/10 Terrible

Stefanie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly, however it doesn't compensate for the roaches.
Stayed 2 nights in Mar 2023
Response from Jaime on 20 Sept 2023
We are sorry about that and we have tripled our Pest control activity here at the hotel and want you to give us another chance at it and we are sure that you will definitely notice our improvements

2/10 Terrible

Dj

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jaime on 20 Sept 2023
We are sorry your stay with us here at the Dream Inn wasn't up to your expectations. Please let us know anything that we can improve on and we promise to make a difference

10/10 Excellent

chaz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like the price, I also appreciated the clean room. In addition the property was close to Fresno Convention Center.
Stayed 3 nights in Feb 2023
Response from Jaime on 20 Sept 2023
Thank You for your review and we are glad that you enjoyed your stay here at the Dream Inn in Fresno Downtown. We hope you stay with us on your next time around whenever you are in the area or have another trip to the Convention Center

4/10 Poor

Bryan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed at the property in February of 2023. On the most basic level, the place was okay. The flooring looked good, the paint was acceptable, bed was OK for a cheap motel. However, the furnishing was dirty, really dirty. I wish I had my own pillow. Also, the room was noisy. The hospital regularly has a helicopter landing, and the hotel is lively.
Stayed 2 nights in Feb 2023
Response from Jaime on 20 Sept 2023
Thank you for your review and since then we have gotten new pillows, and new furnishing cleaner and disinfectant to make sure that the cleanliness is up to standards.If you are ever in the Fresno area we hope that you are able to give us another shot and stay with us here in Downtown Fresno at the Dream Inn

10/10 Excellent

Vincent

Stayed 1 night in Oct 2022
Response from Jaime on 20 Sept 2023
Thank you for your review ad we are glad that you enjoyed your stay here with us in Fresno Downtown.We hope to see you next time that your in the area and we will make sure to treat you with great care

10/10 Excellent

Lupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jaime on 20 Sept 2023
We hope to see you again if you are ever in the Fresno area and Thank you very much for your review