Search Hotels Near Frenchman's Bay, St. Thomas

"The property was clean and the rooms were clean and spacious. The staff wasn’t friendly at all and for that reason I will not be returning"

"I have never been anywhere where the staff was so rude and dismissive. Me and my friend was locked out of or room for hours. Security could not get us in with the master key. waited to for the head of maintenance (Joe) to come open the door with the computer. He didnt apologize for the inconvenience or even acknowledge we were standing outside in the heat for 2 hours. we didnt get into the room until 2AM. On the first night. Not to mention we got to the hotel about 1PM didnt get into a room until after 4. even though check in clearly states 4 pm. however our friends was able to get a room as soon as we arrived and we all arrived at the same time… we finally get a room only for the air to not be working and the room smelled . after we complained we got another room now it is 5PM. u would think the staff would offer something. ANYTHING maybe a later checkout, something but nothing just rudeness like we were inconveniencing them. even the desk clerk Jackie was rude..I would NOT recommend this place. stay here if u want because the price is decent but u get what u pay for… and lastly we were not the only people who got locked out of our rooms. It also happened to another set of people as they were also at the desk complaining about it. Its like u have a curfew and better be in ur room by 10pm or u will be locked out… I think everyone at this establishment needs to take a course on Customer Service because none of them had any except the security guard Jamie and hes no an emp."

"We stayed here for our honeymoon and it did NOT disappoint!!!! We had an amazing ocean view. The room was well kept and housekeeping did an excellent job with daily cleaning! There were 3 pool, a hot tub and a cold pu"

"The dryer in the laundry room was set for only 6 minutes and did a very poor job even after three cycles (18) minutes of drying a very small load. "

"Excelente lugar para alojarte y muy céntrico en la ciudad."

"Resort is beautiful! Excellent service and staff"

"My husband and I loved Bolongo Bay! Perfect stay "

"Check in was almost at 5pm when you know the room was ready. Check in was supposed to be at 4pmNo hand soap.... Took 2 days to bring us after asking again.No game room as pic showsBeach area needs improvement....need to clean up seaweed on beach.Everything else was pretty awesomeBeautiful pool nice groundsRestaurant has great foodFriendly ground crew and Ericka in market shop was amazing Loved the wild life thereBeds very comfyTennis court was top notch"

"We had an amazing week at Villa Mas which met all of our expectations and more! It was perfect for our group of four couples. The house was very clean, well supplied, and in great shape. The location can't be beat and the view is unforgettable from the pool and deck. The host Bianca, was super helpful and very responsive to all of our needs; she even ordered a Mahjong set for us before our arrival. We had a couple of minor issues during our stay and she took care of them immediately. I would highly recommend Villa Mas and will certainly book again when we return to St. Thomas!"