Ratings based on 4,335 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Great Hotel Overall

Posted 20-Sep-2017
Positives: Staff were very friendly. We got an awesome interior balcony room steps away from the bar and pool. Restaurants (Revolution and Desire) as well as the jazz lounge were EXCELLENT. A+++ food and knowledgeable staff. Negatives: Had to call housekeeping 3/5 days of our stay as no one came to empty the trash, pick up the used towels/wash cloths, or replace the toilet paper. Also the pool, which was advertised as a heated pool on Royal Sonesta New Orleans website, was NOT heated. It was way too cold to get in at all once the sun began to set. Staff informed us that it takes half a day to heat the pool so they don't bother heating it at all.
2 out of 5
by A verified traveller from NJ

No one said Bourbon Street was under Constructrion

Posted 20-Sep-2017
Pros: The rooms are clean. The bars and restaurants are nice.
Cons: Tell your guests that things have changed since you booked the room. Major construction ruined our stay.
Location: Its right on Bourbon street.
Our two rooms were booked long before any construction on Bourbon Street took place. We were not advised by the hotel. The construction made things filthy and dangerous all around the hotel. Sand Bags everywhere to trip over. And on weekday mornings, sawing and drilling starting at 7 am. When I complained about this, i was told the lady at the front desks boss would call me. I am still waiting. In addition, one of the two rooms was late. And the $15 credit per day I was told by Expedia I would be getting was not applied.
5 out of 5
Recommended
for Everyone
by A verified traveller from sydney

great hotel

Posted 20-Sep-2017
Pros: on Bourbon st
Cons: nothing
Location: Bourbon st say no more
Apart from in roadwork outside on Bourbon st, it was a great stay we was on the 7 floor which was great & the staff was great,would go back again
4 out of 5
Recommended
for Everyone
by A verified traveller from Wilmington, De

Posted 19-Sep-2017
Pros: Staff
Location: On Bourbon Street,most attractions were easily in walking distance.
Hotel staff extremely helpful and friendly. Housekeeping did an awesome job.We arrived early and the staff were able to accommodate us. Only con was that we did not have a balcony,hopefully next time.
Comment from Hotel Management
21-Sep-2017 by Guest Services, Hotel Management
Dear Beth, It was a pleasure to welcome you to our hotel, and we’re delighted that our fun location and hospitable team members won you over! While the efforts of our housekeeping team often go unnoticed, we appreciate you highlighting the cleanliness of your accommodations and we’ll be sure to pass your kind comments on to the team. There’s always more to see and do here in the French Quarter, and we hope you’ll be back at your earliest opportunity. Best regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston Ma

On Bourbon St.

Posted 19-Sep-2017
Great hotel! Good staff. Clean rooms! Nice pool and bar area. I would go to that hid
Comment from Hotel Management
21-Sep-2017 by Guest Services, Hotel Management
Dear Mr., We strive to offer a relaxing sanctuary in the heart of the action of the French Quarter and we’re so glad you were able to escape to our Oasis Pool & Bar. Our clean and comfortable rooms and the sincere hospitality of our team are what keep our return guests coming back, and we look forward to welcoming your back again next time! Kind regards, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveller from los angeles

Luxury hotel on Bourbon St

Posted 18-Sep-2017
The Royal Sonesta topped our expectations. Facilities were beautiful. From the sea of marble and chandeliers, to the Jazz lounge and the lobby- clearly pride in upkeep here. Check-in was seamless, the concierge went above and beyond to assist us in booking a last minute swamp tour. Forgot his name, but shout out! The hotel room was decorated beautifully and the bed...so SO comfortable. Hubby and I slept like babies. This hotel's got a chill pool scene. Laid back bar tender, ice cold swimming pool for those steaming hot Louisiana afternoons. Bourbon street and all the fun it offers is literally right outside. We don't have enough nice things to say about this place. We will stay again next time we make it down to the South.
Comment from Hotel Management
21-Sep-2017 by Guest Services, Hotel Management
Wow, Lisa! What a wonderful review! We’re honored to have so thoroughly impressed you on your recent visit, and we thank you for recommending us to future travelers. As you’ve discovered, the Jazz Playhouse and the Oasis Pool & Bar provide a vacation within a vacation, and the perfect atmosphere to balance the energy of Bourbon Street, right outside. We can’t wait to welcome you back for another unforgettable stay! All the best, Royal Sonesta New Orleans
5 out of 5
Recommended
for Everyone
by A verified traveller from Illinois

Great hotel smack in the middle of bourbon street

Posted 18-Sep-2017
Everything about the hotel was amazing the staff were more than accommodating. Food at the restaurants was very good . Can't think of one thing to complain about. Well the construction but that has nothing to do with the hotel. Will def come back to the Royal Sonesta again!!
Comment from Hotel Management
21-Sep-2017 by Guest Services, Hotel Management
Greetings Lori, It was a treat to have you here with us and we’re glad you appreciated the full French Quarter experience. From delicious cuisine and southern hospitality to our prime location, we take pride in offering everything our guests need for the complete New Orleans visit, and we’re glad we won you over. Come back and see us again at your soonest opportunity! Best regards, Royal Sonesta New Orleans
2 out of 5
by A verified traveller

Drunks, drunks, loud drunks

Posted 16-Sep-2017
Do you want a hotel full of loud drunks? Does it need to be fancy but still annoying and with a healthy amount of elevator vomit? The royal sonesta is for you. Forget your worries about sleeping in or receiving an in- room breakfast because the helpful drunks will steal your breakfast order from your door. Worry not about sleeping too late because the drunks will ensure you're up and ready for the day with their canterwauling.
Comment from Hotel Management
21-Sep-2017 by Guest Services, Hotel Management
Dear Guest, While many of our guests love our French Quarter location right off Bourbon Street, we pride ourselves on offering a tranquil respite from the revelers and we’re sorry to learn that this wasn’t your impression. We hope you brought our attention to the incidents you’ve described so that they could be promptly addressed by our 24-hour security team. We’d love to welcome you back again one day, and we’re sure you’ll enjoy one of our quieter courtyard-facing rooms. Sincerely, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveller from London,ON

Great Staff, Lovely Hotel

Posted 13-Sep-2017
Construction on Bourbon street, does make this location noisy. That being said, the staff were excellent, the hotel itself classy, the facilities and restaurants excellent. Right in the heart of the action. Recommend pool courtyard room.
Comment from Hotel Management
15-Sep-2017 by Guest Services, Hotel Management
Dear Henry, We appreciate you choosing our property and sharing your helpful feedback for our future visitors. As you noted, our Oasis Pool & Bar provides a tranquil escape from the action on Bourbon Street and our many restaurants provide an authentic dining experience. We’re glad these helped to win you over and we can’t wait to have you back! Best regards, Royal Sonesta New Orleans
4 out of 5
Recommended
for Everyone
by A verified traveller from miami

Good

Posted 12-Sep-2017
Good price and value. Confortable room, clean, good food. Is located In the middle of Bourbon street but is not loud because the windows are soundproof
Comment from Hotel Management
15-Sep-2017 by Guest Services, Hotel Management
Dear Carlos, We were delighted to be your hotel of choice on your recent trip to New Orleans. We’re thrilled that you felt right at home with us and enjoyed the tranquil oasis we provide in the heart of all the action. We appreciate you taking the time to share and hope you’ll visit again soon! Kind regards, Royal Sonesta New Orleans