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Reviews of Best Western Plus Garden Court Inn

2.5 out of 5
Best Western Plus Garden Court Inn
5400 Mowry Ave, Fremont, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

stefany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was very nice, I enjoyed the building floor plan and I liked how I could walk to the morning breakfast and fitness rooms without going outside into the chill. The building felt very same and cozy.
Stayed 2 nights in Mar 2024
Response from A on 7 Apr 2024
thank you for the review. we are pleased to here you had a wonderful time at our hotel and invite you back to stay with us soon! Thank you again, and have an amazing day

10/10 Excellent

Soledad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amazing staff were very welcoming and kind. They even checked in on us throughout our stay! You don’t get this kind of service just any where anymore. Amazing! If i could give this hotel 100 stars I would!
Stayed 3 nights in Mar 2024
Response from Front Desk on 3 Apr 2024
Dear Soledad , Thank you for staying with us and telling us about your stay. We are glad to hear that you enjoyed your stay and that the staff made you feel welcomed. Hope to see you next time that your in the area. Wishing you safe travels.

10/10 Excellent

FUTING

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient place for EV owners to stay! Great Service
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Dear Futing Thank you for shareing your feedback with us. Glad to hear you enjoyed your stay.

10/10 Excellent

Xiwu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's good
Stayed 4 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Dear Xiwu Thank you for staying with us .Glad you enjoyed your stay. Wishing you safe travels.

6/10 Okay

Martina, Solvang

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is dated and could use some updates and some sprucing up.
Stayed 1 night in Mar 2024
Response from A on 26 Mar 2024
Thank you for your feedback! It is very appreciated and we will use this to better our hotel with some new updates

8/10 Good

Marshall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised with this motel. I was concerned with the good rate just what I was getting myself into... I appreciated the enthusiasm in the Morning breakfast crew. They are a great way to start your morning, very cheerful and happy to help you with anything you need.
Stayed 2 nights in Mar 2024
Response from Front Desk on 24 Mar 2024
Dear Marshall We are glad to hear you enjoyed breakfast. Thank you for taking the time to share you feedback. Please take care and safe travles .

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashely on 26 Feb 2024
Hi thank you Hannah for the review. We are happy you had a good stay and we hope you choose our hotel again in the future. Have an amazing stay.

10/10 Excellent

KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashely on 26 Feb 2024
Hi, thank you for the review. We are happy you had an excellent stay with us and hope you stay with us again soon!

6/10 Okay

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ashely on 26 Feb 2024
Thank you for staying at best western garden court inn. We are sorry we couldn't meet your expectations and we hope you choose to stay with us again to elevate your experience at our hotel.

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from A on 13 Feb 2024
Hi Mike! thank you for the review we really appreciate your business... we hope you choose our hotel again when in the area! Have a great day

8/10 Good

Rita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we were lost due to the sign not being turned on since we arrived at night. I called the hotel and staff was helpful in directing us to the hotel. it would have helped if the sign was on since the hotel was easy to access after exiting the freeway. the bed was worn and uncomfortable. But we managed to get some sleep.
Stayed 1 night in Feb 2024
Response from A on 6 Feb 2024
Hi Rita, thank you for leaving you feedback we will be using this to better our hotel. I'm sorry to hear that our beds did not meet your expectations and I will inform housekeeping supervisor to see if it's that time to get new mattresses, as for the sign we will see if there is a way to make the hotel more visible to enter. Thank you again and have a great day.

10/10 Excellent

JOHN

Stayed 1 night in Jan 2024
Response from Ashely on 28 Jan 2024
Hi John, thank you for staying at our hotel! My crew and I hope you choose us again and that you have a wonderful day :)

8/10 Good

Judith

Stayed 2 nights in Dec 2023
Response from Ashely on 8 Jan 2024
Thank you for staying at Best Western Garden Court Inn. We hope everything was to your satisfaction and that you choose us again. Have a great day!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Ashely on 17 Jan 2024
Hi Michael, thank you for leaving a review. We are happy to see your stay with us was satisfactory and we hope you choose to stay with us again in the future. Happy Wednesday!

8/10 Good

Peggi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The person who worked the front desk when we checked in was a delight. Personable, friendly, very accommodating. I only have 2 very minor complaints. First, we didn't get towels for our second day and the shampoo dispenser was empty. Overall, it was great and we will stay here again.
Stayed 2 nights in Dec 2023
Response from Management on 27 Dec 2023
Dear Peggi Thank you for sharing your feedback with us.I am glad to hear you had a great check in and I will share this with the front desk and housekeeping. I do apologize for any inconvenience. wishing you Happy Holiday's.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Pleased
Very nice accommodations. We booked a standard king room and it was large, more like a suite with a sofa/sitting area. The shower was probably one of the best hotel showers I've experienced - good shower head, great water pressure, plenty of hot water. Breakfast was fairly standard hotel breakfast fare. They offered a homemade salsa which was outstanding! I will be more careful using a booking service in the future as the third night had a higher room rate which I did not catch when I made the reservation. I've never had the happen in the past. Live and learn.
Stayed 3 nights in Dec 2023
Response from Ashely on 8 Jan 2024
Hi Leslie, I'm glad you had a good experience and we could exceed your expectations. Also, we do have a Best Western Rewards Program if you are interested in joining the next time you stay with us. I hope you have an amazing day and we can't wait for you to stay with us again!

8/10 Good

Mary

Stayed 3 nights in Dec 2023
Response from Ashely on 8 Jan 2024
Hi Mary, thank you for the review. On behalf of my team and I we thank you for staying with us and hope you choose to stay here again. Have a great day!

10/10 Excellent

Thomas S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashely on 18 Dec 2023
Thank you for staying at the Garden Court Inn. We hope you have an amazing day and that you choose us again in the future!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, room comfort
Night Out Stay
Easy check-in, friendly staff and convenient location.
Stayed 1 night in Dec 2023
Response from Ashely on 5 Dec 2023
Hi Pamela, I'm glad you enjoyed your stay with us. We hope you choose to stay here again and have an amazing day!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
They had a great breakfast Large room Quiet and clean
Stayed 2 nights in Nov 2023
Response from A on 5 Dec 2023
Thank you for staying with us were so glad you enjoyed your stay! We hope you choose Garden Court Inn again in the future!

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improved breakfast
Easy to get to right off the freeway, there breakfast is improved they now have bacon and sausage.
Stayed 1 night in Nov 2023
Response from Front Desk on 1 Dec 2023
Dear Bruce Thank you for choosing the Best Western Garden in Fremont. We are glad to hear you enjoyed breakfast. Thank you for sharing your feedback happy Holidays.

10/10 Excellent

Sriram

Liked: Cleanliness, staff & service, property conditions & facilities
Clean affordable place
Stayed 1 night in Nov 2023
Response from Front Desk on 1 Dec 2023
Dear Sriram Thank you for your feedback. We are happy to hear you enjoyed your stay with us. wishing you safe travels.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ashely on 22 Nov 2023
Thank you for choosing to stay at Best Western Garden CourtInn, we hope you choose to stay with us again and that you have an amazing day

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Ashely on 22 Nov 2023
Thank you for choosing to stay with us. We hope you have an amazing day!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
TV was out, very hard to work with the remote and I couldn’t listen to even news!
Stayed 2 nights in Nov 2023
Response from Management on 8 Nov 2023
Thank you for your feedback, I do apologize for the TV. I hope the staff was able to find a solution . Wishing you safe travels

6/10 Okay

Pang Hao, Chino

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean.
Stayed 3 nights in Sep 2023
Response from Ashely on 7 Nov 2023
Hi Pang, I am sorry to hear you weren't satisfied with our cleanliness. We do strive on having a clean environment for our guests and if you would give us another chance in the future to make your stay with us wonderful we would truly appreciate it. On behalf of myself and my team we are sorry and, Thank you and have an amazing day

4/10 Poor

Casey

Stayed 12 nights in Oct 2023
Response from A on 29 Nov 2023
Thank you for staying with us. We hope you have a great day

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sausage they serve are disgusting
Everything is great except the nasty sausage’s they serve for breakfast most of the time, they should have bacon everyday that’s what most Americans like. Considering staying somewhere else in the future
Stayed 3 nights in Oct 2023
Response from Management on 3 Nov 2023
Dear Bruce Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 3 Nov 2023
Thank you for your feedback.

4/10 Poor

Dylan

Business traveller
Disliked: Room comfort
Ok for a motel
The motel itself is fine. The staff were friendly enough. However, it’s definitely over priced and that was the worst mattress I’ve slept on in a long time. Was barely able to sleep. And I’m pretty certain the people next door where selling drugs out of their room all damn night long.
Stayed 1 night in Oct 2023
Response from Management on 3 Nov 2023
Dear DylanOn behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robin

Stayed 2 nights in Oct 2023
Response from Front Desk on 2 Nov 2023
Thank you for your feedback.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Front Desk on 31 Oct 2023
Thank you Bruce for staying with us. Hope to see you soon.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean quite good breakfast
Stayed 3 nights in Oct 2023
Response from Ashely on 31 Oct 2023
Thank you for staying with us. We hope you choose to stay with us again soon!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Awesome breakfast!
Stayed 2 nights in Oct 2023
Response from Ashely on 23 Oct 2023
Thank You for staying with us. We hope to see you back soon!

10/10 Excellent

Kortney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 12 Oct 2023
Dear Kortney Thank you for taking the time to give us your feed back. Thank you and stay safe.

6/10 Okay

Syed

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Front Desk on 11 Oct 2023
Thank You.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very noisy from the room up and had to remind 3 times, and did not see it was being addressed. Also, the bathtub was blocked.
Stayed 2 nights in Oct 2023
Response from Ashely on 23 Oct 2023
Hi we are sorry to hear your upstairs neighbors were loud, we do try to enforce a 10pm noise cut off. As for the issue not being addressed we will go over this with staff that way in the future situations are handled accordingly. Our sincerest apologies and we do hope you would be willing to give us another chance in the future. Have a great day

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Front Desk on 12 Oct 2023
Dear, Don Thank you for your feedback. Hope to see soon. Please stay safe.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ashely on 2 Oct 2023
Thank you for staying with us. We hope you choose us again!!

6/10 Okay

Craig

Stayed 4 nights in Sep 2023
Response from A on 9 Oct 2023
Thank you for choosing to stay with us! We hope you enjoyed your stay and that you will stay with us again in the future.

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Underwhelmed.
Not an 8.6 hotel. Rank it closer to 6.5-7.
Stayed 3 nights in Sep 2023
Response from Management on 26 Sept 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 510-792-4300.

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay Near San Francisco
Chose this place specifically because it was near the BART Fremont park and ride that would go right into San Francisco, so I wouldn't have to drive and find parking. Great breakfast with waffles and rotating hot options, plus lots of food places in the near vicinity. My room had a patio that had chairs and a table to sit out at night. Pool and hot tub were incredibly relaxing. Excellent value for price I paid.
Stayed 4 nights in Sep 2023
Response from Front Desk on 24 Sept 2023
Dear Roger, Thank you for taking the time to give us your feedback. Glad to hear you enjoyed our breakfast. Hope you will stay with us next time your in the area. Wishing you safe travels.

8/10 Good

Nick Jorie, Stockton

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk was very slow
Response from Management on 24 Sept 2023
Dear Nick Jorie on behalf of the entire hotel team, I want to thank you for sharing about your stay. I haveshared your feedback with the associates. I do apologizefor any inconvenience this may have caused.

10/10 Excellent

Devanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the top Best Westerns to stay at
The grounds were beautiful, loved how the rooms were arranged. Private patios were excellent, super friendly staff. One of the top Best Westerns to stay at.
Stayed 2 nights in Sep 2023
Response from Management on 19 Sept 2023
Dear Devanie it is always encouraging to hear positive feedback, particularly when it comes from those who matter the most-you! Once again we appreciate you taking the time to share your feedback.

10/10 Excellent

Nick

Stayed 1 night in Sep 2023
Response from Ashely on 12 Sept 2023
Thank you for staying at Best Western Garden Court Inn. We hope to see you back again!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times. Generally, never an issue with the location.
Stayed 3 nights in Sep 2023
Response from Management on 6 Sept 2023
Thank you for the review. We appreciate feedback RegardsScott Williford General Manager

10/10 Excellent

lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy
Enjoyed to the fullest
Stayed 2 nights in Sep 2023
Response from Management on 6 Sept 2023
Thank you for the review. We appreciate feedback RegardsScott Williford General Manager

8/10 Good

Crystal

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, bathroom could have been a little cleaner. Staff at desk was not very knowledgeable, parking was very full, pool was wonderful.
Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Thank you for the review. We appreciate feedback RegardsScott Williford General Manager

10/10 Excellent

Mandip

Stayed 1 night in Aug 2023
Response from Ashely on 2 Oct 2023
Thank you for staying with us. We hope you choose us again!!

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service, amenities
Unhelpful staff. All three rooms I stayed in had nonworking items
Stayed 2 nights in Aug 2023
Response from Management on 1 Sept 2023
Dear Michael providing the highest level of hospitality isour number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all leadership team to ensure necessary guidelines are in place. I hope you choose to stay with us again when your travels bring you back to the area. Thank You.