Ratings based on 1,540 verified reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller

This traveller left a rating score only Posted 10 Oct 2019
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 10 Aug 2019
4 out of 5
by a verified traveller

Posted 4 Aug 2019
Nice hotel. Big rooms . But no air conditioning . Parking is 12 Euro per day
5 out of 5
by a verified traveller

Posted 31 Jul 2019
The hotel is one of the best in my trip, lovely and helpful staff. The room was great for family (lights a bit dim, but it seems all hotels the same). The breakfast was very rich, we got free bar, very impressive and filled daily with beer, soft drinks and even chocolate. I would for sure visit this hotel again, very recommended.
5 out of 5
by a verified traveller

This traveller left a rating score only Posted 22 Jul 2019
2 out of 5
by a verified traveller

Not our best experience.

Posted 19 Jul 2019 on Hotels
The room we initially got was a lot smaller then what we booked: no real place for the extra bed. We went down and got another room. They charged us again. We found out and went to the desk. They had just found out themselves, they said. It can happen, but then profuse apologies would have been justified. Overall the place was lacking on friendliness and customer orientation. The barman was nice though. Breakfast was so so. Not bad, not great either.
5 out of 5
by a verified traveller

Posted 17 Jul 2019
Comment from Hotel Management
28 Jul 2019 by Xavier Chanrion General Manager, Hotel Management
Vielen Dank für Ihre herausragende Bewertung! Wir freuen uns, dass Sie mit unserem Novotel so zufrieden waren. Gerne begrüßen wir Sie schon bald wieder in unserem Novotel.
5 out of 5
by a verified traveller

Posted 9 Jul 2019
Comment from Hotel Management
11 Jul 2019 by Xavier Chanrion General Manager, Hotel Management
Many thanks for your great review! We look forward to welcoming you again in our Novotel!
4 out of 5
by a verified traveller

Great hotel in Freiburg!

Posted 30 Jun 2019 on Hotels
Gteag location and service. Everything you need is within walking distance.
5 out of 5
by a verified traveller

Posted 29 Jun 2019
Very quiet. Would have liked some air movement in the room