After a six night stay in Novotel Munich we had a five night stay here in Novotel Freiburg. The difference in hotels was remarkable. The hotel in Munich was 5/5 but Freiburg Novotel was 1/5. The location is great - right by the station (trains, trams, buses) and town but that is where it ended. The description says it has a pool but for all six days it was ‘closed for cleaning’. We had travelled with a child and planned on using the pool every day so that was disappointing. The spa area was also closed ‘for cleaning’ throughout our stay. There was meant to be a bar/ restaurant area but that was often closed. For example we went to dine there Sunday night - closed. We then tried Monday night - closed. Breakfast is buffet style and is in a nice room and could be good if replenished but was sketchy. The hot food was poor quality and poorly cooked, the croissants dry, fruit non existent etc etc. The rooms are very tired and need refurbishing. Our air conditioning didn’t work and our tv broke down twice during our stay. The mini bar fridge didn’t work. The area is very noisy late at night as it’s on the way back to the station and you hear the drunks going home - quite a few hang around on the steps of the building next door too with the associated debris/smell. From about 5.45am the garbage vehicles, laundry, drinks deliveries start so don’t expect to sleep as you get woken up with the loud bangs. The staff aren’t interested and in hindsight we should have moved hotels on day 1.