VERY RUDE STAFF
THEY MADE US PAY A FEE FOR CHECKING IN 20 MINUTES EARLY! CASH ONLY, NO RECEIPT, WOULDNT TAKE CREDIT CARD
RECEPTIONIST RUDE AND SLOW ON PURPOSE WHEN WE WERE RUNNING LATE
After travelling almost 10 hours from Innisfail (drive to Cairns/fly/drive) we arrived at 1.30pm, just in time to get ready for a 2pm function. There was a sign at reception "Back at 1.40". I phoned and rang the bell several times. We (and our kids) started getting changed in the carpark.
Finally, the receptionist appeared (from the pool area where she must have heard us). She was about to slip in a side door when I spotted her and asked if we could check in. Instead of checking us in she gave me a lecture about how if you want to check in early you have to call in advance etc. I said, I'm in a hurry please just give us our room as we've been travelling for over 9 hours and we're late for a function. Then she went in to how 9 hours isn't long etc. She then said I'd have to pay a cash fee for checking early (by then it was 1.40), frankly by that stage I was desperate to get to the function so I was prepared to do whatever it took to get her to hurry up and give us the room. I tried to pay via credit card, but it was cash only.
Even then, we didn't get in without more lectures. I got to the point of begging, just please give us our room, please, just give us our room...
Anyway, thankfully we made the function. Look the room was nice and clean, pool tiny but fine for the kids. It just wasn't a nice start.