Ratings based on 172 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 22-Mar-2017 on Wotif
Looked nothing like the photos when selecting and booking the hotel.
2 out of 5
by A verified traveller from brisbane

Disappointed

Posted 13-Mar-2017 on Wotif
Arrived at 9.30 pm and there was no one there. Called the number on the door to be told that as I booked on line I should have called her and let her know I was not going to get in until late. I explained that the site said unless I was arriving after midnight I was fine. She then told me I would have no milk now as the room was not ready for me. TV did not work and the room was very old and dated. The amount that I paid was high for the room. I've stayed at much nicer places in Hervey Bay that were similar prices including the mantra. Won't use this hotel again
Comment from Hotel Management
16-Mar-2017 by Darlene, Hotel Management
Dear Jo, I am sorry to read your review. It is stated on the Wotif site where you booked and also on the confirmation sent to you by Wotif that our office closes at 8pm (6pm at weekends) but that a smooth and hassle-free check-in can be arranged for after those times by contacting our office before the advertised closing time. I hope that clears up any misunderstanding. Regards, Darlene Lothian Owner
4 out of 5
Recommended
for Everyone
by A verified traveller from brisbane, qld

Nice stay to see family

Posted 04-Mar-2017 on Wotif
Pros: Location was great to be in close walking distance to everything you need during your stay. Directly across from the beach.
Location: Shops, pub, rsl and cafes all in walking distance.
Friendly staff with great advise on where to go for a great meal and how to get around Hervey Bay. Room was very clean and good layout. Streets out front and behind are both relatively low traffic areas and allow good access in and out.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Mar-2017 on Wotif
easy to find, nice and clean staff were very friendly
1 out of 5
by A verified traveller

VERY RUDE STAFF

Posted 27-Feb-2017
Cons: Staff - perhaps you could hire some people persons!
THEY MADE US PAY A FEE FOR CHECKING IN 20 MINUTES EARLY! CASH ONLY, NO RECEIPT, WOULDNT TAKE CREDIT CARD RECEPTIONIST RUDE AND SLOW ON PURPOSE WHEN WE WERE RUNNING LATE After travelling almost 10 hours from Innisfail (drive to Cairns/fly/drive) we arrived at 1.30pm, just in time to get ready for a 2pm function. There was a sign at reception "Back at 1.40". I phoned and rang the bell several times. We (and our kids) started getting changed in the carpark. Finally, the receptionist appeared (from the pool area where she must have heard us). She was about to slip in a side door when I spotted her and asked if we could check in. Instead of checking us in she gave me a lecture about how if you want to check in early you have to call in advance etc. I said, I'm in a hurry please just give us our room as we've been travelling for over 9 hours and we're late for a function. Then she went in to how 9 hours isn't long etc. She then said I'd have to pay a cash fee for checking early (by then it was 1.40), frankly by that stage I was desperate to get to the function so I was prepared to do whatever it took to get her to hurry up and give us the room. I tried to pay via credit card, but it was cash only. Even then, we didn't get in without more lectures. I got to the point of begging, just please give us our room, please, just give us our room... Anyway, thankfully we made the function. Look the room was nice and clean, pool tiny but fine for the kids. It just wasn't a nice start.
5 out of 5
by Barry

Good Locaton

Posted 18-Jan-2017 on Hotels
Nice and quite
3 out of 5
Recommended
for Families
by A verified traveller from Brusvane

Handy to the event were Ttending.

Posted 11-Dec-2016 on Wotif
Pros: Friendly staff.
Cons: New mattresses.
Clean but in need of a makeover. Bed very uncomfortable. Had a terrible nights sleep. Very friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very Clean and Spacious Room

Posted 02-Dec-2016 on Wotif
Pros: Large clean room - quiet location
Location: Close to RSL and sea
Stayed here recently, staff very friendly on the phone and in person, the room rate was reasonable and we enjoyed the experience.
2 out of 5
by A verified traveller from Birkdale

Disappointed

Posted 12-Nov-2016 on Lastminute
Pros: proximity to the shops and the beach is good everything you need is close by
Cons: The longer the stay the sloppier the room service became never seen a bed made that way in my life
Location: Good location for shops and beach
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 08-Nov-2016 on Hotels